How to Answer: What type of formal customer service training have you delivered?
Advice and answer examples written specifically for a Customer Service Manager job interview.
11. What type of formal customer service training have you delivered?
How to Answer
The interviewer would like to know about any formal training you have delivered, related to customer service. This training could include a robust onboarding plan for your new customer service reps, any on-the-job training you provide, courses you enroll your team in, or even books that you give to your staff to help them grow professionally.
Show the interviewer that you have an interest in bettering your customer service team, and yourself along the way. This question is a great time to ask the interviewer about their company-specific customer service training approach.
Written by Rachelle Enns on February 26th, 2021
Entry Level
"I am newer to my management career, so I cannot say that I have formally delivered any customer service-specific training. I would be happy to take any train-the-trainer courses that you recommend and would love to hear more about your specific training program."
Written by Rachelle Enns on February 26th, 2021
Answer Example
"I have received and given robust customer service training throughout my years in management. In my current role, I teach my new employees the basics of customer service excellence, including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile. Could you share with me your favored approach when it comes to training customer service teams?"
Written by Rachelle Enns on February 26th, 2021