MockQuestions

Bank of America Mock Interview

To help you prepare for a Bank of America job interview, here are 40 interview questions and answer examples.

Bank of America was updated by on February 6th, 2023. Learn more here.

Question 1 of 40

Our clients expect top-tier service and products, and we will expect you to offer that in this role. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?

As a customer service professional, you are likely used to going the extra mile. Demonstrate that going above and beyond is your work standard. Think of a time you went above and beyond the call of duty and impacted the overall customer experience. Explain why you felt it was necessary to take that action and describe the results of your actions.

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40 Bank of America Interview Questions & Answers

Below is a list of our Bank of America interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Behavioral

    1. Our clients expect top-tier service and products, and we will expect you to offer that in this role. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?

  • Behavioral

    2. Have you ever had to work with a difficult colleague? How did you handle that situation?

  • Behavioral

    3. Tell me about a time your attention to detail protected your employer's assets.

  • Behavioral

    4. The banking industry is built on trust, and this is no different at Bank of America. Do the people you have worked closely with consider you to be trustworthy?

  • Behavioral

    5. Tell me about a risk you've taken that paid off.

  • Behavioral

    6. Discuss a time you helped a client through a difficult financial situation. What were the keys to making it a success for the client?

  • Behavioral

    7. Give an example of a time you showed resilience or motivation in the last 6-12 months.

  • Behavioral

    8. How would you respond to a customer complaint?

  • Behavioral

    9. Tell me about a project you worked on and the difficulties you faced getting it done.

  • Behavioral

    10. Tell me about a time you thought it was important to adhere to a rule.

  • Behavioral

    11. Tell me about a time you showed integrity in your work.

  • Communication

    12. How would you rate your communication skills?

  • Communication

    13. How would you handle communication with a customer who is visibly upset?

  • Communication

    14. Give me an example of how you keep track of details while engaging in conversation.

  • Customer Service

    15. What customer service experience do you have that would greatly benefit the customers at Bank of America?

  • Direct

    16. How far are you willing to travel? What location do you prefer?

  • Direct

    17. How do you feel about standing for long periods of time?

  • Direct

    18. Are you willing to work longer hours than scheduled?

  • Direct

    19. What do you understand about Bank of America's company culture and values?

  • Direct

    20. What are the differences between Bank of America and other competitors in the market?

  • Direct

    21. Why are you leaving your current job?

  • Discovery

    22. What interests you about this position?

  • Diversity

    23. How do you work in environments with people who are different from you?

  • Diversity

    24. At Bank of America, our Personal Bankers work with clients from all walks of life. How do you handle working with many different personalities throughout the day?

  • Education

    25. What is the highest level of mathematics that you completed during your schooling?

  • Management

    26. Tell me about your favorite manager. What did you enjoy most about working with them?

  • Operational

    27. What experience do you have in multitasking different duties in your prior work experiences?

  • Operational

    28. If hired for this role here at Bank of America, how would you manage your daily tasks on the job to complete your work in a timely and efficient manner?

  • Operational

    29. As a Personal Banker at Bank of America, how would you select products to suggest to our customers?

  • Operational

    30. How do you check your work for accuracy?

  • Operational

    31. How do you keep up with recent changes in the banking industry?

  • Operational

    32. Due to the continued explosion of the digital world, Bank of America is becoming more virtual every day. What job duties would you see as being fluid in this role as a Teller with us?

  • Operational

    33. Bank of America strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

  • Operational

    34. We want our advising team at Bank of America to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

  • Operational

    35. How would you rate your ability to learn new software programs on a scale of 1 to 10?

  • Operational

    36. As a Personal Banker with Bank of America, why is providing tailored customer service important? How would you make this a priority if hired for this role?

  • Performance Based

    37. Take a couple of minutes to sell this notepad to me.

  • Situational

    38. If a customer at Bank of America had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

  • Situational

    39. If you weren't able to answer a customer's question or solve their problem on your own, how would you handle the situation?

  • Situational

    40. What was the most stressful situation you faced in the workplace, and what did you do to navigate that situation successfully?