UPS Mock Interview

To help you prepare for an UPS job interview, here are 30 interview questions and answer examples.

UPS was updated by on October 3rd, 2018. Learn more here.

Question 1 of 30

How can we motivate you on the job?

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts make a difference. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

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30 UPS Interview Questions & Answers

Below is a list of our UPS interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. How can we motivate you on the job?

  • 2. What is the UPS company mission, and what does it mean to you?

  • 3. Why are you the best candidate for UPS?

  • 4. Tell me about a time when you had to make a decision without all the information you needed.

  • 5. Think about a demanding boss, professor or coworker. How did you successfully interact with this person?

  • 6. How do you handle stress on the job?

  • 7. Have you received any formal customer service training?

  • 8. What customer engagement strategy is the most rewarding for you?

  • 9. What are UPS' enduring beliefs? How do you embody some of these?

  • 10. Tell me about a time that you have helped a co-worker accomplish an important goal.

  • 11. What do you know about the UPS Earn & Learn program?

  • 12. What questions do you have for me?

  • 13. UPS is known for exceptional 24/7 customer service. What does excellent customer service mean to you?

  • 14. Is compensation the most important factor for you when taking a new job?

  • 15. What types of activities keep you busy, outside of work?

  • 16. At UPS we prefer to hire those with shipping industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?

  • 17. How do you manage a large workload?

  • 18. At UPS we hire a diverse workforce. When have you worked among a diverse group of people?

  • 19. How do you show your co-workers the importance of communication in the workplace?

  • 20. How would you describe your work ethic?

  • 21. What was the greatest cost-cutting measurement you accomplished at your previous employer?

  • 22. At UPS we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

  • 23. Superior customer service is very important to us at UPS. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?

  • 24. We run a variety of shifts at UPS since our business is a 24/7 operation. Do you have a preferred shift?

  • 25. UPS offers many avenues for career growth. Where would you like to take your career with us?

  • 26. Do you understand our primary customer base at UPS?

  • 27. In your opinion, what is the most valuable service UPS offers small business?

  • 28. There are a lot of career options within the logistics industry. Why do you specifically want to work for UPS?

  • 29. Integrity is everything to us at UPS. What would you do if you caught a co-worker stealing?

  • 30. There are a few competitors who promise cheaper delivery than we do at UPS. How will you overcome this challenge with our potential customers?