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UPS Interview
Questions

30 Questions and Answers by Rachelle Enns
Published October 3rd, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shipping     Logistics    

Question 1 of 30

Tell me about a time that you have helped a co-worker accomplish an important goal.

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Answer Examples

1.

Tell me about a time that you have helped a co-worker accomplish an important goal.

It is imperative to be goal-oriented and determined but even more critical is to support your coworkers in their professional endeavors. This support is how teams succeed! What do you do, outside of your own goals, to ensure that everyone on your team is successful? Assure the interviewer that you are always willing to keep the team, or company as a whole, in mind.

Rachelle's Answer #1

"I enjoy seeing my coworkers succeed and will help them whenever possible. One way that I support my coworkers is to help them keep organized by making suggestions on new tools that I have discovered. I had one coworker with a brand new smartphone, and she wasn't sure all the ways it could be utilized to make her day better. I spent my lunch hour helping her set it up. She was golden, after that!"

Rachelle's Answer #2

"When a new hire starts, I have become the de-facto go-to for shadowing. I always make sure to introduce myself to new-hires immediately. I schedule time for them to sit down with me and shadow what I do and how I do it. I want to see everyone succeed and, since there is no real training program in our company, I feel I need to be the change maker in the organization."

2.

How can we motivate you on the job?

Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you receive motivation on the job.

Rachelle's Answer #1

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts make a difference. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

Rachelle's Answer #2

"It's important to me that I felt capable and trusted in the workplace. If you see me doing a great job, let me know. Also, you could offer me additional, and more senior, responsibilities."

3.

What was the greatest cost-cutting measurement you accomplished at your previous employer?

If you are in a management level role, you will often be asked to keep your eyes open for cost-saving opportunities. Assure the interviewer that you are capable of understanding the importance of this practice and give a strong example of a time when you have done so.

Rachelle's Answer #1

"I have been able to present cost-cutting suggestions many times to my previous employer. The one that I feel had the biggest impact was when I suggested additional warehouse staff. We had three various shifts and still an average of 100 hours of overtime per week. I presented to my employer that we hire one more warehouse employee for each shift, keeping the hours to just 120 regular vs. 100 hours of overtime pay (@1.5x) This recommendation saved the company $31,000 per year. They implemented this change across 15 warehouses the following year, amounting to nearly half a million dollars in savings per year."

Rachelle's Answer #2

"The greatest cost-cutting measurement that I accomplished at work was through new suggestions for theft prevention. Since we implemented some of my suggestions our loss, due to theft, has decreased by 12%."

4.

What types of activities keep you busy, outside of work?

Having hobbies and interests outside of work is a vital part of maintaining a healthy work/life balance. Talk to the interviewer about the activities that interest you outside of the workplace.

Rachelle's Answer #1

"I have a variety of hobbies that keep me busy outside of work hours. First, I have two children who are involved in basketball and gymnastics. I also play in a baseball beer league, I volunteer at our community church and like to read."

Rachelle's Answer #2

"I am a very physically active person, with a passion for outdoor sports. I love to ski, snowboard, and skate. I play in an adult hockey beer league, as well."

5.

What customer engagement strategy is the most rewarding for you?

Customer engagement means encouraging conversation, feedback, and shared experiences from your client base. Share with the interviewer the types of customer engagement you have experience in, and which methods you prefer. Maybe you worked for a company who did customer engagement right. You can use that experience as an example.

Rachelle's Answer #1

"I started my career at a call center that made customer service their complete obsession. Everything was for the customer, and then the bottom line came second. They did not track call times, nor have major consequences for going off script. All they wanted was a happy customer in the end. This strategy worked well for me, and I appreciated their tenacity when it came to customer engagement."

Rachelle's Answer #2

"I am very hands-on when it comes to the customers in my current company. Often, I am the first voice that they hear when they make an inquiry, so it had better be a good one. Making a personal connection right off the bat is very rewarding. I will ask questions about them and get to know little tidbits that I can add to their file and bring up at a later date."

6.

Why are you the best candidate for UPS?

Bragging about yourself in an interview can be tough to do, but this is your time to shine! Which characteristics and career accomplishments have made you a stand-out candidate? Perhaps you have received some academic awards or have been given individual accolades in your most recent position. There is nobody like you, and now you need to express that to the interviewer.

Rachelle's Answer #1

"I believe my success with your company will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices in the logistics and shipping industries so that I can be the most supportive employee and customer service agent."

Rachelle's Answer #2

"I believe I'm the best candidate for your company because of my decade of experience at your competitor, FedEx. I have experience in the specific department in question, as a team leader, and I look forward to building on those leadership skills with your organization. I know I can make an immediate, and long-term, impact."

7.

Is compensation the most important factor for you when taking a new job?

The interviewer would like to know how much emphasis you put on pay when considering a new position. In addition to compensation, there are many other factors to a fulfilling career. These other factors may include:

- work/life balance
- amount of travel involved in the role
- overall medical and health benefits
- additional perks such as car allowance, cell allowance, spending account
- the industry you will be working in
- amount of vacation time
- the type of clients you would be working with
- the location of the company
- career growth opportunity
- the size of your new team
- the company's reputation
- overall workplace culture.

Talk to the interviewer about other factors that are important to you when considering a new job. If you are not sure on details for this role, you can ask!

Rachelle's Answer #1

"Several factors are important to me when taking a job. Compensation is a driving component but so is the company mission, culture, benefits, and location. I am thrilled with what I have seen from UPS in these areas, and am certainly willing to negotiate my compensation with the complete picture in mind."

Rachelle's Answer #2

"I am earning my way through university right now, so the two most important factors to me are flexibility in my schedule, and the opportunity to earn a fair wage. I am available evenings and weekends but come next semester; I will be available during most afternoons."

8.

What is the UPS company mission, and what does it mean to you?

UPS has won awards for their top customer service including:

- Package Delivery Brand of the Year
- World's Most Valuable Logistics Brand
- World's Most Admired Companies
- Most Trusted Brands in Small Business
- Respect for Humans

UPS knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.

Be sure to echo the jargon used on the UPS website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

Rachelle's Answer #1

"I know that UPS aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that UPS tweets back to every complaint, has a robust team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."

Ryan's Answer #2

"Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."

9.

Think about a demanding boss, professor or coworker. How did you successfully interact with this person?

The interviewer wants to know how you interact with people who may have challenging personalities. Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Rachelle's Answer #1

"I have worked most of my career in the logistics industry which attracts a large variety of personalities. I am a warm person by nature and have found it challenging to connect with those who are cold and 'matter of fact.' My former boss was this way, so I adapted by sticking solely to the facts when in meetings, and presenting data versus opinions. It wasn't the deepest relationship that I've had in my career, but we made it work for us."

Rachelle's Answer #2

"I once worked at a locally owned shop where the owner was very demanding. When he would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could prepare for his entrance into their department. I believe he had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say to them."

10.

Integrity is everything to us at UPS. What would you do if you caught a co-worker stealing?

Show the interviewer that you are honest and trustworthy. Theft can be a significant factor in financial loss for UPS. Discuss with the interviewer how you would do your part to alleviate this issue. If you have experienced a situation like this before, you can certainly use your real-life example. Discuss how you handled the situation and what the resolution was.

Rachelle's Answer #1

"If I caught a co-worker stealing I would report the situation to my manager right away. If my manager were not available, I would tell the co-worker that I saw what they did and ask them to return the item. I fully believe that it is my responsibility as an employee to enforce theft prevention procedures whenever it is safe to do so."

Rachelle's Answer #2

"If I caught a co-worker stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

11.

Do you understand our primary customer base at UPS?

Part of your research before going into an interview should include the demographic that UPS is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at the UPS location where you are interviewing, and talk about how your experience will benefit them should they choose to hire you.

Rachelle's Answer #1

"From the research that I have conducted, my understanding is that your primary customer base in this UPS location is small business owners looking for fast and affordable service, while still enjoying a personalized experience. The majority of my work experience has been with startup companies and small business owners. This experience would be valuable to your location because I am already aware of the solutions busy small business owners are looking for."

Rachelle's Answer #2

"My understanding is that your primary customer base, in this UPS location, is medium-sized businesses but that you are now refocusing to target enterprise level businesses. Is this correct?"

12.

At UPS we prefer to hire those with shipping industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?

The interviewer is looking for evidence that you have some basic knowledge of the logistics and shipping industry. How you answer this question will indicate to the interviewer the level of experience that you have with shipping lingo.

Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at UPS.

Rachelle's Answer #1

"Advanced Shipping Notice is an important document that the customer receives containing all of their pertinent shipping information. This notice could include specifics related to their shipment, carrier information, delivery expectations, and estimated arrival time, for example."

Rachelle's Answer #2

"Although I am new to the logistics industry, I believe that ASN is related to shipping notices. With that said, I am here to learn. Could you take a moment to explain ASN briefly to me?"

13.

UPS is known for exceptional 24/7 customer service. What does excellent customer service mean to you?

UPS has won awards for their top customer service including:

- Package Delivery Brand of the Year
- World's Most Valuable Logistics Brand
- World's Most Admired Companies
- Most Trusted Brands in Small Business
- Respect for Humans

UPS knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.

Be sure to echo the jargon used on the UPS website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

Rachelle's Answer #1

"I know that UPS aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that UPS tweets back to every complaint, has a robust team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."

Rachelle's Answer #2

"Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."

14.

What are UPS' enduring beliefs? How do you embody some of these?

UPS' core beliefs, or as they call them, 'enduring beliefs' are what drive everything they do in business. These beliefs include:

- Integrity - The core of all they do.
- Teamwork - UPS knows that determined people working together can accomplish anything.
- Service - UPS is committed to serving the needs of their customers and communities.
- Quality and Efficiency- UPS commits to remaining constructively dissatisfied in their pursuit of excellence.
- Safety - The well-being of their people, business partners, and the public is of utmost importance to UPS
- Sustainability- UPS has a continued commitment to environmental stewardship and social responsibility.
- Innovation - Creativity, and change are essential to growth at UPS.

"I have read through UPS' enduring beliefs, and the ones that resonated with me most were integrity, innovation, and service. I wholeheartedly agree that a company should always have a base of integrity, to be successful and trustworthy. Next, innovation is what keeps a company exciting and competitive. Lastly, without exceptional service, we would not have jobs. I will commit to upholding all of these beliefs, should I be the successful candidate."

Rachelle's Answer #1

"I have read through UPS' enduring beliefs, and the ones that resonated with me most were integrity, innovation, and service. I wholeheartedly agree that a company should always have a base of integrity, to be successful and trustworthy. Next, innovation is what keeps a company exciting and competitive. Lastly, without exceptional service, we would not have jobs. I will commit to upholding all of these beliefs, should I be the successful candidate."

Rachelle's Answer #2

"I was pleased to see that UPS has such solid ethics and beliefs. Three points that stood out to me the most were innovation, service, and safety. As a former business owner, I understand the importance of remaining creative and ahead of the competition. When it comes to service, customers are everything, so being obsessed with earning their trust will always work in your favor. Lastly, I agree that without safety, we would not have a business to operate. UPS is always on the move which means that safety needs to be #1 at all times."

15.

Tell me about a time when you had to make a decision without all the information you needed.

The interviewer wants to hear more about your decision making and critical thinking skills. Keep your answer career based and discuss a decision you made where you may not have had all of the pertinent information. The interviewer would like to see that you can use logic to make a sound decision. Show the interviewer that you are capable and confident when it comes to independent thinking and decision making. Be sure to include the success you saw in your sound decision making.

Rachelle's Answer #1

"In my current role, I am responsible for creating the weekly schedule for 56 staff members. When I first took on the responsibility of scheduling, I did not have any data regarding our busiest times of the week and day. I had to guesstimate our customer traffic while remaining under the staffing budget and, at the same time, not understaffing. I used my logic and critical thinking skills to fill in the blanks for the data that I did not have. It worked out quite well for me. Now I fully understand our customer traffic flow which has made staff scheduling a breeze."

Rachelle's Answer #2

"Often, our clients are vague on their needs because they don't fully know themselves what they seek when it comes to shipping options. I have had to fill in the blanks many times. I know my products and services well so I am comfortable making executive decisions when they cannot."

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Phone
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Leadership
All Interview Topics
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Continue practicing by visiting these similar question sets
Logistician
Logistics Engineer
Statistician
Economist
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Cargo and Freight Agents
30 UPS Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Tell me about a time that you have helped a co-worker accomplish an important goal.
  2. How can we motivate you on the job?
  3. What was the greatest cost-cutting measurement you accomplished at your previous employer?
  4. What types of activities keep you busy, outside of work?
  5. What customer engagement strategy is the most rewarding for you?
  6. Why are you the best candidate for UPS?
  7. Is compensation the most important factor for you when taking a new job?
  8. What is the UPS company mission, and what does it mean to you?
  9. Think about a demanding boss, professor or coworker. How did you successfully interact with this person?
  10. Integrity is everything to us at UPS. What would you do if you caught a co-worker stealing?
  11. Do you understand our primary customer base at UPS?
  12. At UPS we prefer to hire those with shipping industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?
  13. UPS is known for exceptional 24/7 customer service. What does excellent customer service mean to you?
  14. What are UPS' enduring beliefs? How do you embody some of these?
  15. Tell me about a time when you had to make a decision without all the information you needed.
  16. How do you handle stress on the job?
  17. Have you received any formal customer service training?
  18. What do you know about the UPS Earn & Learn program?
  19. What questions do you have for me?
  20. How do you manage a large workload?
  21. At UPS we hire a diverse workforce. When have you worked among a diverse group of people?
  22. How do you show your co-workers the importance of communication in the workplace?
  23. How would you describe your work ethic?
  24. At UPS we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
  25. Superior customer service is very important to us at UPS. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?
  26. We run a variety of shifts at UPS since our business is a 24/7 operation. Do you have a preferred shift?
  27. UPS offers many avenues for career growth. Where would you like to take your career with us?
  28. In your opinion, what is the most valuable service UPS offers small business?
  29. There are a lot of career options within the logistics industry. Why do you specifically want to work for UPS?
  30. There are a few competitors who promise cheaper delivery than we do at UPS. How will you overcome this challenge with our potential customers?
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