MockQuestions

Toyota Interview Questions

To help you prepare for a Toyota job interview, here are 28 interview questions and answer examples.

Toyota was written by and updated on August 30th, 2021. Learn more here.

Question 1 of 28

List the top 3 skills that you have acquired in your last role.

How to Answer

You have likely gained many great skills in your career. Share with the interviewer which skills you value the most. Be sure to include capabilities that will potentially benefit Toyota, if you are hired.

Written by Rachelle Enns on August 30th, 2021

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28 Toyota Interview Questions & Answers

  • Accomplishment

    1. List the top 3 skills that you have acquired in your last role.

      How to Answer

      You have likely gained many great skills in your career. Share with the interviewer which skills you value the most. Be sure to include capabilities that will potentially benefit Toyota, if you are hired.

      Written by Rachelle Enns on August 30th, 2021

      1st Answer Example

      "In the past few years I was able to upgrade my education while still working full time. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel."

      Written by Rachelle Enns on August 30th, 2021

      2nd Answer Example

      "In my most recent position, the skills that I am most proud of acquiring would include my well-honed leadership skills, my scheduling abilities, and my cold-calling skills."

      Written by Rachelle Enns on August 30th, 2021

  • Adaptability

    2. Would you describe yourself as a structured person or one who likes to go with the flow?

      How to Answer

      The interviewer is trying to assess how balanced a person you are. In this position, you will have times when you need to multitask and times when you will need to focus to complete a task. This is an excellent time to highlight the skills you possess and show the interviewer that you are capable of completing a task when asked. Be positive and enthusiastic about your willingness to use the correct time management technique that the situation may warrant.

      Written by Rachelle Enns on August 30th, 2021

      1st Answer Example

      "I would say that I am a little of both. I like organization and structure, but I have taught myself to multitask when the situation is needed. I try to make to-do lists in the morning and work hard to get them done. I multitask because I can easily move off that list in order to work on issues more pressing, like selling a car to the customer right in front of me."

      Written by Rachelle Enns on August 30th, 2021

      2nd Answer Example

      "I have always like to be freer in my daily activities so that I can handle what comes along. However, in my career, I have had to learn to be more organized and structured so that I can better perform my job. I keep notes to insure that I am getting everything done."

      Written by Rachelle Enns on August 30th, 2021

  • Adaptability

    3. The automobile industry has had to adapt to the fact that every consumer now has a computer in their smartphones. How have you had to use a smartphone in your previous position, and are you comfortable using one?

      How to Answer

      The digital age is here and an increasing number of customers shop online for almost everything. The interviewer must determine if you are equipped to handle this trend. Not everyone is comfortable with a smartphone, but it is an essential tool for today's salesperson. Assure the interviewer that you understand the importance of this technology and are capable of using it to your advantage.

      Written by Rachelle Enns on August 30th, 2021

      1st Answer Example

      "In my previous position, we were required to use all kinds of social media to increase sales. I have a smartphone and use it to make videos and send texts and emails along with making calls. I have a lot of experience in cold and warm calling. Many of my sales have come from great follow-up habits. I will also call previous buyers to up-sell on our maintenance services or to ask for referrals. I find that it's a lucrative way to spend any of my downtime."

      Written by Rachelle Enns on August 30th, 2021

      2nd Answer Example

      "In my present position, we were required to make 50 calls and send 100 texts to clients each day. In addition, I learned how to use social media, Facebook, and Instagram to support my efforts in sales. I would love to have additional training in this area."

      Written by Rachelle Enns on August 30th, 2021

  • Career Goals

    4. At Toyota we like to hire primarily from inside our dealerships. Would you have any interest in advancement within the company, if it was offered to you?

      How to Answer

      The interviewer needs to hire an employee who plans to stay for the long haul. Talk to the interviewer about the type of career growth that you would like to see with Toyota and your willingness to expand beyond this present position. Be positive about your future. Assure the hiring manager that you look forward to developing your skills for years to come, should Toyota decide to hire you.

      Written by Rachelle Enns on August 30th, 2021

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  • Career Goals

    5. At Toyota, we want to hire employees who are self-motivated. What are some ways that you motivate yourself toward your goals?

      How to Answer

      The interviewer needs to assess if you are the kind of person who can self-motivate so that you don't have to be constantly encouraged to do your job. You don't have to be a manager or a team leader to motivate others. Be positive and energetic as you share ways you motivate yourself to improve. Reassure the hiring manager that you will not need to be constantly supervised, that you are capable of keeping a positive attitude even in slow or stressful situations.

      Written by Rachelle Enns on August 30th, 2021

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  • Common

    6. We are moving quickly into second interviews. What is your availability like over the next few days?

      How to Answer

      Good news! If they are asking for your availability in the next few days, you likely made it to the next round. Try to be as flexible as possible with your availability.

      Written by Rachelle Enns on August 30th, 2021

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  • Communication

    7. At Toyota, we believe in good communication between managers and employees, tell me about your relationship with your previous manager.

      How to Answer

      Employers want to know that you are respectful of your leaders, and while you do not always have to agree with your leader, that you communicate respectfully. The interviewer is also looking for whether you might be a malcontent kind of employee, who bad-mouths leadership. This type of attitude will signal the hiring manager not to hire you. Be positive about speaking about a former boss, and assure the interviewer that you believe in the power of clear communication.

      Written by Rachelle Enns on August 30th, 2021

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  • Communication

    8. At Toyota, listening to our guests is critically important to our success. Share with me how you work to listen to your customers in your present position.

      How to Answer

      Every company has a procedure in place to collect and respond to customer feedback. The interviewer is trying to assess if you are a person who talks over the customer rather than one who listens so that you can best meet their needs. Assure the hiring manager that you are a person who will not spend your time talking yourself out of a sale.

      Written by Rachelle Enns on August 30th, 2021

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  • Compatibility

    9. At Toyota, we believe in a sales process and base our methods on it, tell me about your sales philosophy.

      How to Answer

      Most dealerships teach a sales process called the road to the sale. These sales steps help the salesperson move the client toward a buying decision. The interviewer is asking this question in order to understand whether you have had any exposure to sales methods and how important they are to you. Spend a moment thinking about sales training that you have had, and be positive about your ability to create buying opportunities for your clients as you share."

      Written by Rachelle Enns on August 30th, 2021

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  • Compatibility

    10. At Toyota, the dealership has retail hours that include nights and weekends. Share with me any limitations you might have regarding times you can work?

      How to Answer

      The interviewer needs to know if there are any times when you will be unavailable to work. The hours most salespeople work include nights and weekends. Be honest about your limitations and any scheduling conflicts. Be positive about working whatever hours you are scheduled for.

      Written by Rachelle Enns on August 30th, 2021

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  • Compatibility

    11. Your job at Toyota may require you to stand on your feet for extended periods of time. Share with me any limitations you might have about this.

      How to Answer

      Like most dealerships, salespersons have to take their turn standing and waiting for customers to come. You will need to be able to stand on your feet for extended hours at a time. This is an opportunity to discuss with the hiring manager any medical limitations you feel you might have that would prevent this from happening.

      Written by Rachelle Enns on August 30th, 2021

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  • Compatibility

    12. Toyota believes in supporting social causes, like working to protect the environment, what causes are important to you and why?

      How to Answer

      The interviewer wants to get a feel for whether you are planning to capture the vision of Toyota to make the world a better place. Your willingness to work for a company with social responsibility may indicate your level of engagement. This is a great time to share with the hiring manager any research you may have done. Share causes that are important to you, and be quick to highlight any that the company might have in common with you. Be positive and talk to the interviewer about the great attributes of Toyota that make you want to work specifically for them.

      Written by Rachelle Enns on August 30th, 2021

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  • Compatibility

    13. At Toyota, creating a great first impression is important, which is why we require a uniform and enforce appearance standards, tell me about your previous position, and any uniform they might have provided.

      How to Answer

      The interviewer is attempting to determine if there might be an issue preventing your employment, such as tattoos, or facial piercings. Most dealerships require their sales staff to wear polos, or shirts and ties. This is an opportunity to talk with the hiring manager about anything that you might have concerns over and to get them out in the open.

      Written by Rachelle Enns on August 30th, 2021

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  • Competency

    14. Would you consider yourself a creative person?

      How to Answer

      Talk to the interviewer about any interest that you have in creativity and how you have implemented that creativity in the workplace.

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  • Customer Service

    15. At Toyota we put a lot of pride in our customer service and track our performance through customer feedback. Tell me your thoughts about customer service.

      How to Answer

      Toyota is no different than any other retail company. Without great customer service, Toyota would not be in business. The interviewer needs to know that you share this core value. Assure the interviewer that you take customer service seriously. Use an example of a time when you have gone over and above the general expectations to make a customer happy. Be sure to acknowledge the customer service efforts that Toyota puts forward.

      Written by Rachelle Enns on August 30th, 2021

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  • Customer Service

    16. In this position, there are times when a customer will interrupt a task you are involved in. Tell me about how you might handle an interruption of your time.

      How to Answer

      Unfortunately, customers do not always follow our prepared plans. At Toyota, you will be forced to deal with the constant pressures of customers demanding your time and attention. The interviewer needs to determine if you are the kind of person who gets frustrated when your plans are disrupted. Be positive in sharing with the hiring manager. Assure them that you have the patience you need to set aside a project to meet a more pressing situation.

      Written by Rachelle Enns on August 30th, 2021

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  • Education

    17. Toyota is one of the largest auto manufacturers in the world. How familiar are you with our company and what we offer?

      How to Answer

      The interviewer would like to know that you have done some research on Toyota and you were impressed by what you found. This is a great opportunity for you to highlight a couple of things you learned in researching the company.

      Written by Rachelle Enns on August 30th, 2021

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  • Experience

    18. At Toyota we like to train our employees in the features and functions of our models. Share with me any specific sales training you might have had in your previous position.

      How to Answer

      The interviewer needs to know if you have received any formal sales training in order to determine what additional training you might need once you begin your position. This is a wonderful opportunity for you to share with the hiring manager what you know about sales or service, and how the previous training can be used as a foundation for additional growth. Be positive and confident as you respond, and be sure to embrace any additional training that Toyota may offer.

      Written by Rachelle Enns on August 30th, 2021

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  • Illegal

    19. I see that you have recently worked for one of our direct competitors. Do you have a non-compete agreement in place?

      How to Answer

      In competitive markets such as the automobile industry, you may sometimes be asked to sign a non-compete or non-disclosure agreement. Be honest and open with the interviewer about any existing restrictions you may have when it comes to working for a competing organization.

      Written by Rachelle Enns on August 30th, 2021

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  • Job Satisfaction

    20. At Toyota we seek to hire individuals who have a keen interest in the automobile industry. What interests you most about what we do?

      How to Answer

      The interviewer wants to know what attracted you to apply for a position at Toyota. Having a genuine interest in the automobile industry can indicate that you are looking to make this job a career rather than just a temporary stop-gap. Think about the factors that stand out to you concerning a career with Toyota. When responding to this question, show that you have researched the company, by sharing some ways Toyota may appeal to you. Be excited about the possibility of a future with the company.

      Written by Rachelle Enns on August 30th, 2021

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  • Performance Based

    21. Tell me about your sales performance this year.

      How to Answer

      Numbers and percentages don't lie! This is the best time to brag about yourself and your achievements in your current / most recent position.

      Written by Rachelle Enns on August 30th, 2021

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  • Performance Based

    22. The automobile industry is competitive. Are you comfortable working in a competitive environment?

      How to Answer

      Often, positions within the automotive industry are sales and numbers-driven. The interviewer needs to know that you will use the competition you have with other sales staff to drive you toward excellence. If not, then a sales position is not the employment you should seek. Assure the hiring manager that you thrive on friendly competition, and be positive about your ability to compete for sales and recognition.

      Written by Rachelle Enns on August 30th, 2021

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  • Performance Based

    23. At Toyota we set daily, weekly, and monthly targets for all of our sales employees. Share with me your comfortableness with operating under a system that creates quotas and then pushes you to meet them.

      How to Answer

      The interviewer will need to know if you are the kind of person who can function under specific sales goals and quotas and the pressures those can bring. Assure the interviewer that you are comfortable with strict sales targets. If you have worked in this type of environment before, talk about what you did to ensure that your quotas were met. Be positive about your ability to work under pressure associated with sales expectations.

      Written by Rachelle Enns on August 30th, 2021

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  • Salary

    24. Many positions in our company are fully commissioned. Are you confident enough in your sales abilities to work on 100% commission?

      How to Answer

      The interviewer is asking this question because most dealerships have a commission-driven pay plan. If you have not worked in this kind of plan - you might get frustrated because your compensation varies from week to week. Frustrated employees usually don't last very long. Talking about salary and compensation expectations can be uncomfortable, but it is an essential conversation between yourself and the hiring manager. Be open and communicative when it comes to your needs and compensation desires.

      Written by Rachelle Enns on August 30th, 2021

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  • Teamwork

    25. At Toyota, your position will require you to work with other departments. Describe for me how you have worked with employees or bosses of other departments in the past to achieve the goals for the company.

      How to Answer

      There is a good chance that you will interact with lots of different department employees during a normal workday. The interviewer needs to know that you will work with other departments to accomplish the goals of the company. He is trying to assess your ability to be a team player. Be positive and energetic when describing a time you worked with another department, and how that communication benefited you both.

      Written by Rachelle Enns on August 30th, 2021

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  • Trust

    26. Looking at your resume, I see multiple gaps between employment. What were you doing during those gaps?

      How to Answer

      There are many reasons for having a gap in your resume, and it's best, to be honest, and upfront, about the reasons. Gaps are okay to have so long as there is a legitimate reason behind them. Also, show the interviewer that you did not remain dormant during that time. Talk about any courses you took, volunteer work you did that might have helped prepare you for your employment at Toyota.

      Written by Rachelle Enns on August 30th, 2021

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  • Trust

    27. At this Toyota dealership, at times you will be privy to a customer's private information. Tell me about some of the ways you have safeguarded and protected a client's privacy.

      How to Answer

      In this age of identity theft, companies are constantly on the vigil against data breaches. The interviewer needs to know that you are going to take this responsibility seriously. Reassure the hiring manager that you are honest and diligent enough to be careful when handling sensitive documents. Be positive about your past experiences as you share.

      Written by Rachelle Enns on August 30th, 2021

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  • Trust

    28. Your position at Toyota will require you to operate motor vehicles. Share with me any limitations you might have in this area.

      How to Answer

      The interviewer needs to know that there are no issues with your license because the insurance company will not allow him to hire anyone with a bad record. This is an opportunity for you to discuss any limitations that might be on your license. The admission may not allow you to be hired, but the interviewer will appreciate your honesty and respect for his time.

      Written by Rachelle Enns on August 30th, 2021

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