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Sprint Interview
Questions

31 Questions and Answers by Michelle Clark

Question 1 of 31

We work hard to keep a harmonious workplace culture at Sprint. Have you ever had a conflict with a manager? How did you resolve it?

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Sprint Interview Questions

  1. 1.

    We work hard to keep a harmonious workplace culture at Sprint. Have you ever had a conflict with a manager? How did you resolve it?

      The interviewer would like to know how you react to a conflict situation, and how active you are in attempting resolution. Use a real-life example if you can. If you are newer to your career, this could include a case of a conflict with a professor (perhaps you disagreed with a grade you received). How you behave in a conflict situation will be critical information for the interviewer.

      Michelle's Answer

      "Nobody enjoys conflict in the workplace; however, I have experienced it before. In my previous position, there was a miscommunication with my manager related to my work schedule. He accidentally scheduled me on a requested day off, and I felt disrespected. I reacted faster than I should have because once we discussed it, I realized he had made an honest mistake. I am a firm believer that with mutual respect, conflicts can resolve rather quickly. I learned to slow my reaction time."

      Michelle's Answer

      "I pride myself on being able to maintain a harmonious relationship with those who are considered my leaders. Anytime my relationship with a supervisor hasn't been amazing, I've made a lot of effort to adapt, including trying to understand what the supervisor values most and delivering it, making sure to keep my cool at all times, trying to anticipate his or her needs and adapt to preferences, and also taking every possible leadership opportunity in order to show my worth."

  2. 2.

    What anti-virus programs have you used, and have you ever had difficulty installing them?

      The interviewer would like to know your scope of understanding when it comes to different anti-virus programs, the problems that can arise, and the importance of cyber-security. Briefly discuss the anti-virus programs that you have used/installed.

      Michelle's Answer

      "Effective cybersecurity solutions are incredibly important. I've used many different anti-virus software. Norton and AVG are my go-to. They're large, well-known brands, and installation is simple and straightforward. They also have extensive libraries of information if you do run into difficulty."

      Michelle's Answer

      "For my residential clients, I usually suggest AVG. For my commercial clients, my go-to program is Avast Endpoint Protection Advanced. The installation has always been simple for me as both offerings include great step-by-step guides as well as 24/7 customer support."

  3. 3.

    How do you handle communicating bad news to a fellow worker or subordinate?

      One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise and professional manner.

      Michelle's Answer

      "I believe no one enjoys sharing bad news with a co-worker, but I do have experience in doing so. When this type of task is required, I make sure, first, to practice empathy. Truth is always key, so I will be honest and clear when sharing the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons. It's best they know so that they can learn from the experience."

      Michelle's Answer

      "I try to be very direct with my communication skills. While showing empathy is always important, I try not to be over-emotional when sharing non-ideal information with team members - most news of this nature is fact-based and can be presented calmly and rationally. A sense of optimism can also help. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a positive solution."

  4. 4.

    At Sprint, we are transparent in communicating our positions on critical issues. Which of our policies and position statements are most meaningful to you?

      The interviewer is looking for clues that you understand who the company is within the global marketplace and what its positions are on important industry issues. Feel free to ask questions to clarify a specific position. Anything the interviewer shares will help you in the next interview!

      Michelle's Answer

      "First, I must say that I am really drawn to the fact that Sprint takes such a transparent approach. For me, it's important to know where a potential employer stands on issues that are important to me. Issues like responsible water use. I did read Sprint's drought policy, which outlined the company's approach to optimizing the use of water at its headquarters based on the scarcity of local supplies - all while maintaining high-value landscaping and caring for fish and other wildlife."

      Michelle's Answer

      "I read through Sprint's position paper on human trafficking, which is a very frightening issue that may affect millions of people each year. I appreciate that Sprint unequivocally states that it opposes this sinister practice and has measures in place to ensure that its suppliers operate in the same way. I also appreciate the fact that Sprint employees can use the company's confidential Ethics Helpline and Employee Helpline to report actions that may violate company polices and /or laws or regulations, including any account of human trafficking or slavery."

  5. 5.

    When have you worked among a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

      Michelle's Answer

      "I have worked with diverse groups of people most of my career. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity. Overall, I'm accustomed to being around people who aren't exactly like me, and I've been able to learn from exposure to a lot of different perspectives. I look forward to being part of Sprint's commitment to fostering an inclusive environment."

      Michelle's Answer

      "In my current company, we have a very diverse group of people that range in age, race, experience, gender and more. I embrace it fully. I love that Sprint takes pride in its talented and diverse team of people who focus on customers every day. Their combined intelligence, spirit and creativity make Sprint a great place to work, learn and grow."

  6. 6.

    Would you say you focus more on reasons why change will not work rather than adapting to new changes?

      When a change occurs in the workplace do you view it positively or do you resist the change? Talk to the interviewer about how you adapt to change.

      Michelle's Answer

      "When a change occurs in the workplace I initially try to balance the pros and the cons before reacting. Overall I would say that I prefer to focus on why the changes will work. I am a positive person by nature, and as long as the reasons behind change and the potential benefits of implementing that change are clearly communicated by leadership, I've found that most team members will be generally accepting."

      Michelle's Answer

      "I am happy to adapt to changes as long as they make sense and help with productivity. I am a team player and will always choose the positive side of things rather than dwelling on potential difficulties. I'm also very pragmatic and understand the concept of 'adapt or die.' I know that any successful organization must continually adapt to its environment in order to ultimately thrive, so change within the workplace is entirely expected."

  7. 7.

    What can you tell me about the Sprint family of brands?

      You should be able to check out the Sprint website ahead of your interview and get a basic familiarity with the Sprint family of brands. Show the interviewer that you've taken the time to familiarize yourself with the company's full portfolio.

      Michelle's Answer

      "The Sprint family of brands provides a lot of options for consumers. There's the Sprint parent brand, which operates traditionally. There's also Boost Mobile, which provides a pre-paid option for consumers, and Virgin Mobile, which provides more flexible, simple, open-ended plans with no contracts. No matter what kind of relationship consumers are looking for with their telecommunications provider, Sprint has made it possible for them to find what they're looking for."

      Michelle's Answer

      "It looks to me as though Sprint has a nice sense of diversity among its brand portfolio. Not all consumers have the same telecommunications needs, so making brands like Boost, Virgin and the traditional Sprint brand, all with different models and offerings, available for consumers is a smart way to diversify Sprint's customer base."

  8. 8.

    Why do you want to work for Sprint?

      The interviewer wants assurance that your values align with the values and vision of Sprint. Assure the interviewer that this role would be a progressive step in your career and be sure to express your excitement!

      Michelle's Answer

      "I have always appreciated the values at Sprint and the way you treat your customers. This commitment is very much in line with my customer service philosophy and the type of culture I am looking for in my next opportunity. I love that you challenge your team members to believe in the mission of the company and to seek always to excel. This is the kind of environment in which I believe I can do my best work."

      Michelle's Answer

      "I want to be part of something with a clear purpose, and I believe the Sprint culture can provide that. I'm very impressed that you've published your five-year strategic transformation plan and that within it, company leadership has established clear, bold and audacious goals. That tells me you have the kind of culture in which I can thrive. In addition, I want to work for your company because you offer the growth, development, and leadership opportunities I've been looking for. I see many options for my own career development at Sprint. I see a long-term fit here, which is important to me."

  9. 9.

    Describe your knowledge of Agile project management. How does it differ from other project management methodologies?

      The interviewer would like to see that your knowledge is strong enough that you can compare project management methodologies. Discuss your current knowledge of Agile project management.

      Michelle's Answer

      "Most of the projects I've been part of have used Agile methodology.I have found that Agile project management gives greater flexibility to pivot without requiring substantial changes and reworking. The risk is also reduced, since the project is completed in iterative steps, with testing along the way, rather than waiting until the end of the project. Is Agile project management the primary method used at Sprint?"

      Michelle's Answer

      "I have not been part of many projects that use the Agile methodology, so my understanding could be stronger than it currently is. From my understanding, Agile encourages more of a collaborative environment with faster response time. In my current position, we more often utilize XPM, Extreme Project Management. This choice is because many of our projects are short with a tight deadline, and XPM is most effective for those types of project plans. What type of project management methodology do teams typically use at Sprint?"

  10. 10.

    Tell us about a time when you successfully installed new or modified software, hardware or programming modules.

      The interviewer is looking for specific technical knowledge. Be sure to answer specifically and demonstrate your full understanding of these technical tasks.

      Michelle's Answer

      "During college, I completed a couple of jobs for friends who had small business requirements. One client was looking for a solution to manage contacts and client information as he was using only a manual spreadsheet. I researched appropriate CMS platforms and advised him on what I thought would best suit his needs. I then went through a mapping process, understanding what he needed the software to do. I customized fields which required basic coding skills, and provided process guides for how he should best use the software going forward."

      Michelle's Answer

      "Not too long ago I had to do a company-wide Windows 10 installation for one of our clients. I planned the installation with my team; we briefed all 50 employees on what to expect during the installation, and how long we expected the install to take. The project ran seamlessly, and I believe this was because we communicated so clearly along the way with all parties."

  11. 11.

    What was the biggest change you have had to deal with in your career?

      You will likely face change in your career from time to time. Assure the interviewer that you can adapt to significant changes in a professional manner.

      Michelle's Answer

      "The biggest change that I have faced in my career so far would be when my previous company went through a major merger. We had to adapt to new processes and management which was quite challenging. In the end, it worked out well for the company, in a financial perspective, so the changes were well worth the challenges we faced initially."

      Michelle's Answer

      "The biggest challenge I have had to deal with in my career was the economic recession that hit almost immediately after I graduated with my degree. It was incredibly difficult to find a job in my related field. Not wanting to stay idle, I chose to take on an unpaid internship in my field to avoid my skills becoming stagnant. It was a smart choice in the end because, after three months of interning, I was offered a full time, permanent position with that organization. It was a grind, and I learned a lot during that time about patience and endurance."

  12. 12.

    Excellent customer service is very important to us at Sprint. How do you handle challenging customers?

      The interviewer would like to know that you remain professional, helpful, and calm when dealing with customers of all kinds. If you can, give a specific example of a time when you successfully assisted a challenging customer.

      Michelle's Answer

      "As a Telecommunications Specialist, I'm often called out to assist customers who are frustrated, disappointed or angry due to equipment failure. In these situations, I always listen first, then validate the customer's feelings before jumping to solutions. Technical disruptions can be frustrating, and I want them to know I am on their side. Once the customer feels heard, I then begin troubleshooting the issue and working to resolve it. I won't leave a service call until I know the customer is delighted. Considering Sprint's commitment to relieving customer pain points, I believe this approach will fit well within your culture."

      Michelle's Answer

      "Challenging customers are present in any industry, and I have experienced a wide range of them in my career, so far. I find that upset customers just feel like their problems are not heard. By offering an empathetic ear to their situation, I can usually diffuse the situation immediately. I will ask them what they feel a suitable solution is and then provide that solution, or as close to it as possible. I believe this philosophy fits well with Sprint's customer-centric approach to business."

  13. 13.

    What type of work environment allows you to be the most productive?

      Are you able to be productive in any environment? Are there particular types of situations that you find distracting? Discuss your preferences with the interviewer. Be sure to research the kind of environment offered in this position before the interview.

      Michelle's Answer

      "I understand from researching Sprint that your work environment is highly collaborative. I come from a similar environment and have found that I can be very productive when there is the 'buzz' of a team around me. I love the synergy of brainstorming with smart colleagues who are at the top of their fields. I find that they challenge me to really bring my A game, and I appreciate that extra boost of creative energy that comes from sharing ideas with others."

      Michelle's Answer

      "I work well in a high pressure, demanding environment that requires you to work smart and make your mark. I am competitive in nature and love to be challenged on a personal and professional level. I am excited and motivated by winning, whether that be winning over a new client, exceeding my KPIs or being recognized for a job well done. I am also motivated and energized by a strong team that supports and challenges one another."

  14. 14.

    Sprint puts emphasis on hiring people who fit into our workplace culture. How would you describe your personality?

      Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.

      Michelle's Answer

      "I would describe my personality as approachable, energetic, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me. I would also classify myself as bold - I'm willing to take risks in order to achieve higher and better results, ultimately for the good of the company and the good of the consumer."

      Michelle's Answer

      "It may seem like an odd combination, but I would describe myself as both logical and imaginative. I'm imaginative in the sense that I'm always looking for new ways to approach consumer issues and new ideas to test out. And then I'm logical in the sense that I want experimentation, data and results to know for sure that what my imagination comes up with is truly feasible."

  15. 15.

    How can Sprint continue to perform better than our competitors?

      The interviewer would like to know how well you understand the industry, and the business environment that Sprint operates in. Showcase the research you have conducted on Sprint and their competitors.

      Michelle's Answer

      "I believe Sprint has continued to be an industry leader due to its unwavering commitment to quality, its customers and persistent innovation. Some telecommunications companies have fallen behind because they are focused on what competitors are doing, instead of focusing on true and unique innovation. Developing products and solutions that customers want is what is important, and I believe that Sprint has mastered that."

      Michelle's Answer

      "I believe that the key to outperforming your competitor is in knowing the needs and wants of your customers better than they do. I have seen the quality and satisfaction surveys that Sprint conducts as well as the regular customer check-points to ensure overall happiness. I think that this can be even stronger by adding more touch-points and places for customers to leave feedback."

  16. 16.

    How do you believe our integration with Hulu will affect Sprint's future business?

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  17. 17.

    Have you progressed in your career as you have expected?

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  18. 18.

    Sales performance is of utmost importance to Sprint. How do you plan to contribute to our profitability?

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  19. 19.

    Doing good works in our communities is very important to us at Sprint. What can you tell me about Sprint's involvement in discouraging texting while driving?

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  20. 20.

    What are your salary expectations?

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  21. 21.

    What can you tell me about the Sprint magic box?

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  22. 22.

    At Sprint, we take having the right team members very seriously. Have you ever had to fire an employee? What were the reasons for their termination?

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  23. 23.

    If you were hired today, what would you accomplish first?

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  24. 24.

    Which coding languages are you familiar with?

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  25. 25.

    What can you tell me about the Sprint Now transformation plan?

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  26. 26.

    We are looking for a long term fit. What are your short-term and long-term career goals with Sprint?

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  27. 27.

    Workers in the telecommunications industry often spend a lot of time on the road and doing off-site work. This means you don't see colleagues regularly. How do you develop trust among your team members when working remotely?

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  28. 28.

    Accessibility is a point of pride for us at Sprint. What can you tell me about Sprint's commitment to accessibility for all customers?

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  29. 29.

    Tell me about recent courses or training you've completed in your role as a Telecommunications Technician.

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  30. 30.

    After researching Sprint and our culture, what do you think are the top 3 values we look for in our candidates? Do you possess those qualities?

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  31. 31.

    We take community and social responsibility very seriously at Sprint. What do you know about our 1 Million Project and how does it connect with your own values?

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