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Top 30 Home Depot Interview Questions

Question 1 of 33
Why should we hire you?
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Question 2 of 33
When was the last time you contributed to a team effort and what was your role?
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The interviewer wants to hear that you enjoy being a part of a team and that you contribute to the success of the team. Start off by sharing the last time you contributed to a team effort. Perhaps it was a large project at work. Maybe it was on a basketball team. Or, you might have led a Girl Scout troop. All of these make great examples! Discuss how you personally made efforts to contribute to the team, and be sure to mention how successful the team was!
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Question 3 of 33
What would you do if a coworker asked you to help them steal?
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The interviewer wants to hear that you are an honest and ethical person. Tell the interviewer that you would not steal if a coworker asked you to, and share that you would instead tell your manager about the situation because it is the right thing to do.
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Question 4 of 33
Tell me about your experience in working in retail?
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If you have experience, start off by giving the interviewer a high-level overview of your experience by sharing where you have worked, your job title, and how long you were employed there. Add a sentence or two about what your job duties were in each role as well. Be sure to mention that you really enjoy this industry, and you look forward to continuing to work in retail industry roles.
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Question 5 of 33
What was the most stressful situation you have been in at work before?
Professional Answers Preview
The interviewer wants to hear that you handle stress with ease and do not allow yourself to get worked up during stressful times. Start off by telling the interviewer a high-level overview of a situation that was very stressful. Next, share how you did not allow the situation to change your attitude or demeanor, and mention that you handled the situation as a professional. Finally, be sure to mention that stressful times are going to happen at work, and you recognize that your job is to remain calm, professional, and positive during these times.
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Question 6 of 33
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
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Career Interviews at Home Depot

Assistant Manager
Cashier
Freight Associate
Lot Associate
Sales Associate
Store Manager
Warehouse Associate
Question 7 of 33
Name your three best qualities?
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Question 8 of 33
What are some of your weaknesses?
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Question 9 of 33
You have been out of work for a while, what have you been doing?
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Question 10 of 33
How do you define good customer service?
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Question 11 of 33
What steps do you take to solve a problem?
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Question 12 of 33
Tell me about a time when you went above and beyond for customer service?
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Question 13 of 33
Do you shop at Home Depot?
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Question 14 of 33
Why should we not hire you?
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Question 15 of 33
Describe a time when you disliked company rules in your last job?
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Question 16 of 33
What do you know about Tools?
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Question 17 of 33
Tell me about a time when you had to be a leader. How was the outcome?
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Question 18 of 33
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
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Question 19 of 33
How well would you say you know our departments and what we sell?
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Question 20 of 33
Where do you see yourself in the Home Depot organization in two years?
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Question 21 of 33
How do you expect to make a difference at Home Depot?
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Question 22 of 33
What do you know about working in retail?
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Question 23 of 33
How well do you handle customer complaints?
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Question 24 of 33
Why do you feel you will be better suited for this job than the rest of the applicants?
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Question 25 of 33
If you found a twenty dollar bill in the parking lot, what would you do?
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Question 26 of 33
Why do you want to work at Home Depot?
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Question 27 of 33
How do you think you can work in a team environment here at Home Depot?
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Question 28 of 33
What is your best personal trait?
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Question 29 of 33
What is a must have tool for any home improvement doer?
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Question 30 of 33
How would you deal with an angry customer while you were busy completing tasks?
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Question 31 of 33
Do you prefer working in a team environment or alone?
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Question 32 of 33
Tell me about a time when you had to work with someone you didn't get along with?
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Question 33 of 33
Have you ever worked on a house before? What was your project?
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User-Submitted Interview Answers

Question 1 of 33
Why should we hire you?
User-Submitted Answers
1.
Because I am sincere, hard worker and always be punctual.
2.
I am a person that is willing to go above and beyond to get task accomplished plus by keeping a positive attitude.
3.
My first time having to show little kids how to build a little kids building kit for a kids clinic because the kids were not listening to me and just wanting to bulid it on their own and it was very noisy that day, which made it hard for the kids to hear me and I did not want to yell over the noise to get the kids attention and scare them.
4.
Why not, I will give you more reasons to hire me then not.
5.
I am an excellent employee that will be an asset to Home Depot. I enjoy learning new things and usually exceed the expectations of my supervisors.
6.
You should hire me because I have all the skills and experience for this field that will help the company grow and succeed.
7.
My experience has allowed me to work in many different fields with many different types of people. My personality is a calm, positive professional that loves the company he works for.
8.
I am willing to go the extra mile and give 100% at all times.
9.
I have had 2 years of experience in customer service I know what its like to deal with customers I do it on an everyday basis I am bilingual in english and spanish I am responsible and very goal oriented.
10.
I cant think of a reason why not I give great customer service and have the experience that Home Depot is looking for.
11.
Why would you not hire me. I have a positive attitude, am hard working and I strive to meet all expectations.
12.
Because I have the passion and the right attitude this company needs as well as a particular set of skills and an eagerness to learn.
13.
I think with my experience im the best suited candidate for this position and I want to grow with this company and I see myself going very far and home depot would benefit greatly from having me on board.
14.
Due to my excellent customer service skills and my ability to lead a team to achieve specific goal in certain amount of time .Due to my personality can add a lot to your company . My previous training in this company that make my the right candidate for this position.
15.
Because I have the drive and willingness to learn, as well as impeccable customer service skills. I would be a definite asset.
Question 2 of 33
When was the last time you contributed to a team effort and what was your role?
User-Submitted Answers
1.
Setting up a reset and coaching and training the team get the job done perfectly.
2.
Everyday I contribute to a team effort. The effort for the week was to get the job completed before the deadline and each project me and my crew had was completed.
3.
For the last three years I worked in case managment teams.
4.
In 2007 and 2008 I help my team members at the Dollar Treeloading unloading delivery trucks and organize the stockroom.
5.
At the dollar tree during the holidays working in teams to load and unload delivery trucks.
6.
Last time I contributed to a team effort was last summer my role was help paint a building with co-works and get the job done on time.
7.
My role was to handle all inbound calls during a certain hour of the day. So I made sure to priortize all my work so that we could get our team goal accomplished.
8.
My last job was working at a school which is all about team work. Working together with teachers, parents, and children to fulfill needs is an every day ocurance.
9.
When I worked at pizza hut they were remodling the store and I was in charge of putting the furniture back where it belonged and asking the other cashiers to help.
10.
I helped set up display of new line of products to sell.My role was to organize items according to plans.
11.
I had been working a science lab as the de facto leader of the group. I had gotten the ball rolling by setting everyone a task they thought they could do.
12.
Setting up a reset and coaching and training the team get the job done perfectly.
13.
I work for the election board, which entails meeting and working with new and sometimes large groups. I was the assistant manager.
14.
I worked on a team trying to get information that was over 20 years old. I was one of the individuals who got the most information.
15.
The last time I contributed to a team effort was when I was in the Serve volunteer group last year. We all contributed as a team on finishing a team banner and making a team name. My role was to add anything about me on the banner such as my favorite sports team or background.
Question 3 of 33
What would you do if a coworker asked you to help them steal?
User-Submitted Answers
1.
Stealing is unethical and is not tolerated anywhere that I know of , to even suggest that I help in anyway is absurd therefore I would report this to my superior immediately and he or she will do whats necessary .
2.
I would tell them it is not something I could part take in then try and find out why they felt they needed to steal, if they were having financial troubles I would tell them that the company offered excellent counseling and they could remain anonymous.
3.
I would immediately report it to my manager.
4.
Refuse to assist the coworker and speak to someone in management.
5.
I would tell that coworker I am sorry, but I will not help you steal anything because I do not want to lose my job and also report him to a manager and let them deal with that coworker accordingly.
6.
I would refuse to steal or assist them. I would also let them know that I felt obliged to inform the company of their proposition.
7.
I would not do it and I would most likely report them to the manager.
8.
Immediately tell the manager or company reporting hot line.
9.
My first response would be definetely not, but I would talk someone in the management team to relay the information.
10.
I would turn in the co worker and report that they were trying to steal I was raised to never take anything that wasnt mine and to respect others property.
11.
Inaceptable behavior I will go drectly to a manager.
12.
Walk the opposite direction and let the managers or loss prevention know of the situation.
13.
I would immediately call my manager to discuss the issue.
14.
I would explain that this is very dishonest and I would tell them this is against company policy and that they stand to lose their job and their reputation and I would make sure the proper people are notified, because someone stealing is taking profit away from the company.
15.
Let my coworker know that s/he is wrong and s/he should not do such a thing and want s/he to correct the behaviour . LET MY MANAGER KNOW
Question 4 of 33
Tell me about your experience in working in retail?
User-Submitted Answers
1.
Rachel has a lot of customer interaction it is fast paceit is ever-changing and fun and I look forward to the opportunity to work with you.
2.
Being tall most customer will always ask for assistance for hard to reach top shelf items so I am always willing to help.
3.
I have great experience with handling money and a feel for wht customers want when they come into a store.
4.
I have over 9 1/2 years of customer service experience and a little over 7 years of retail experience working in the Home Improvement industry. I have also worked in multiple departments with in a Home Improvement store and I am a very hard worker and quick learner and very deadicated to my work and put a lot of pride in keeping the department I am working in very clean and neat.
5.
I have worked in a financial retail environment where I assisted individual clients and their family members.
6.
I got to interact with customers and help them to their destinations. I gained skills in retail because everyday I would work on different skills like speaking to customers, and gathering information on customers reaction to products.
7.
I began in retail as a vendor for 7 years providing products to stores on my route. I then worked in Information Technology for 3 years where we provided information to manufactures, retailers and brokers. I then was a general manager of Masonry/landscape yard for 7 years. And have been with Home Depot for over 3 years.
8.
I always have enjoyed working in retail, seeing the smile on peoples faces when you remember them.
9.
Ive enjoyed it very much you get to interact with the customers everyday and they become a part of your daily routine when you see them it is nice to see the great customers mcdonalds has everyday.
10.
Very good experience with customer with cooworker.
11.
Retail has been nothing but positive for me. With the help of great leaders I was able to grow into the leader I am today. So long as your work is complete there are times you get to have some fun along the way which is great for morale and to build a strong team.
12.
I have over 30 years in many aspects of retail from sales to leadership roles.
13.
I have done cashier work, cleaning around the store, done resets, help set up a new store, answered the phone checked in vendors,
14.
I enjoy working in retail as I enjoy the interaction with people. I like the fast pace, and enjoy getting to know my customers as well as learning new things about the business.
15.
Working in retail is about helping others and being respectful. Its about showing people that you can make a difference.
Question 5 of 33
What was the most stressful situation you have been in at work before?
User-Submitted Answers
1.
A manager was demoted and I was promoted so adjusting to that period was a little stressful.
2.
The most stressful situation that I have faced is being given a job that requires attention to detail and having less than the usual time to get it done. However, I worked hard and achieved the goal within the deadline.
3.
My most stressful situation was when I worked at Toys R us I had to work for 2 people because they called in sick and the store was packed that day so I was on the floor and in the back, dealing with phone calls, holds, and delivering to cars. But by the end of the day my manager said I did good and she was thankful.
4.
My time in bakery business offered many stressful times when the transport truck was extremely late providing our product to our routes. We had to prioritize which customers would need to be served first and which ones would have wait until later in the day, As a manager, I would many times load up my van with product for restaurants that depended on the product being on time and deliver myself. This usually resulted in me having to work on my day off to stay caught up on my duties.
5.
I think during our closing was the most stressful, assisting people who were concerned about finding other jobs after working in the same role for in some cases 20 years.
6.
We were short staffed during our lunch rush and we all worked as a group and combined our forces and were able to succeed and get all of the orders out to our customers.
7.
Being on a conference call, getting called out and not being prepared for the question. Knowing your about to stumble on your words with 15-20 people listening.
8.
Having a long line up and running out of the advertised item.
9.
Having to expose a fellow worker who was stealing.
10.
Well once a lady physically threatened to harm me because it was against the store policy to buy cigarettes on a gift card.
11.
Fixing a product that a customer needed, or helping someone complete a task they have never done before. Although it may seem stressful these things are exciting and offer opportunities to learn new ways to solve problems.
12.
The most stressful situation was probably black friday. Black Friday there was 9x more people. Having a long line that went around the whole store and out to mcsports.
13.
The closing down of zellers, because at that time there were outside consultants that pretty much controlled the prices in the store because it was liquidation and it was hard to provide customer satisfaction because there was little to no room for negotiation.
14.
Mcdonalds during a busy lunch rush when a bus carrying a sports team showed up.
15.
Customer was extremely upset at another assosiate and I was fearful for her welbeing. Manager came and defussed the situation.
Question 6 of 33
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
User-Submitted Answers
1.
I have been a employer for many years and would coach and train them to achieve the ultimate goal.
2.
A while back a friend of mine was struggling with a weight issue and diabetes such as myself and together I helper her to create a menu that was diabetes friendly with nutrition involved which in turn with a daily walking schedule would help her maintain her goal of losing a few pounds.
3.
With a friend I suggested some proper advice for the situation she had expierenced, she took my advice and the result was positive.
4.
With friends and coworkers I help them by showing them a positive attitude and giving them my personal opinions and examples.
5.
With friends and coworkers I help them by showing them a positive attitude and giving them my personal opinions and examples.
6.
Giving my positive expirences to friends and co workers when they had a hard time understanding daily problems.
7.
Yes I have helped a co-worker to better his self told him always look at the bright side of things and be positive!
8.
Yes just by showing them what I have learned over the years as a customer serv rep.
9.
Yes a coworker was thinking about quitting her job and I tried to help her stay focused on the job as I know she needed to work to support herself.
10.
Yes, helped friend study & change careers.
11.
I have volunteered at the YARN Foundation over the past summer where I helped tutor kids in subjects like math, science, and english.
12.
I have been a employer for many years and would coach and train them to achieve the ultimate goal.
13.
I assisted my brother through the process of getting his dream job. He had to do a two-week course of classes, which I helped him study for.
14.
Yes, I had an associate that was just too blunt with customers and had even received several disciplinary actions regarding his customer service. His past led him to believe that he can just be honest with the customer regardless of the delivery. I worked with him on his skills to communicate with every customer in a friendly, calm way. I recommended he read "How to Win friends and influence people"... Which he did and has shown remarkable improvement and even received awards for his customer service.
15.
I trained a new hire in drive through order taking and cash handling when she first began working at our restaurant she was very nervous and doubted herself often and now she is one of the best ones that works in drive thru.
Question 7 of 33
Name your three best qualities?
User-Submitted Answers
1.
Honesty, Dependable,SelfMotivated.
2.
Creative, quick thinking and easy to talk to.
3.
Positive attitude, willingness to learn, friendly.
4.
My creativity, my problem-solving abilities and my organizational skills.
5.
My three best qualities would be im a hard worker, fast learner, and I am very determined.
6.
My positive attitude, I am hard working, and am goal oriented.
7.
My passion to get the job done right, my eagerness to learn new things, and my willingness to do whatever it takes to satisfy the customer.
8.
Fast learner, positive, being able to communicate real well.
9.
My positive attitude, my integrity, and my thirst for knowledge.
10.
Positive attitude, willingness to learn and knowledge.
11.
Great customer service, hard worker and good team member.
12.
A positive attitude, willingess to learn, friendly.
13.
Communication skills, time management skills, and coachability.
14.
I am a fast learner, I pay attention to detail, and I am never late.
15.
Personality, work ethic, willingness to help people.
Question 8 of 33
What are some of your weaknesses?
User-Submitted Answers
1.
Perfection I like having all my work done perfect and on time, I do not like when I am unable to finish my work when the day has ended if allowed at times I would like to stay off work hours and finish my work.
2.
Expect perfection...
3.
One of my weakness is also one of my strengths, I tend to focus on the customers needs more than my own. I will go out of my way to have the customer leave feeling satisfied than hum-hawing around to get out of helping anyone to go on a break or lunch or even home.
4.
I do not have many weaknessesI look for the positive things and every -0 asianrace Negative situation I find strong solutions.
5.
Letting other people problems bother me.
6.
Perfection I like having all my work done perfect and on time, I do not like when I am unable to finish my work when the day has ended if allowed at times I would like to stay off work hours and finish my work.
7.
I do not consider any of my flaws as weaknesses; instead of being "weaknesses," I see them as negative energy that needs to be done away with.
8.
I can be a perfectionist. Quality is very important to me and I like jobs that I work on to be pleasing to the eye as well. So sometimes I can be a workaholic which is not always great.
9.
My weakness would be I am very serious at times and I have been told to relax a little while working.
10.
I would have to say I do ask alot of questions, which some people may consider a weakness or just annoying, but I feel in order to complete my job completely I need to know the roles of the other employees within the business.
11.
I used to be a little unorganized but then I started using this tactic and now I have become more organized which has benefited me in many ways. I use to wait last minute to turn in assignments before the deadline now I learned to work ahead of time which has helped me out in many ways.
12.
Taking on more than I should, not wanting to burden other people. However that is something I am aware of and am more comfortable delegating to others. At times being too empathetic.
13.
Nobody is perfect including me and I am always willing to learn new things.
14.
I sometimes focus too much on my mistakes but in turn I tend to resolve them. For example I was unaware on one of my shifts that we were no longer accepting $50.00 American bills and fretted about it for hours after my shift. The following shifts I made sure to speak directly with my supervisor to make sure I knew of any changes of policy in regards to changes cash department.
15.
In order to be strong you must never show weakness.
Question 9 of 33
You have been out of work for a while, what have you been doing?
User-Submitted Answers
1.
I have been out of work for seven months,I have been looking everyday online and submitting applications and resumes, one tends to get disappointed after awhile, but one must continue if one must succeed.
2.
Job searching, trying to find the best fit.
3.
Contiuously looking for employment, taking a online class to complete my degree and being a father/husband.
4.
I have been out of work for seven months,I have been looking everyday online and submitting applications and resumes, one tends to get disappointed after awhile, but one must continue if one must succeed.
5.
I have been searching for work and keeping my skills updated during the search for suitable positions.
6.
I am currently going to school and looking for a job.
7.
Ive been looking for employment every day since being unemployed. As well as reading books on my downtime which is a hobby of mine.
8.
I have never been out of work, I have always worked at least one job.
9.
I have been volunteering and keeping my skills sharp so that they will benefit me in my future job.
10.
I have been on the hunt for a new career opportunity. Looking to stay within the retail environment. And to be honest I have enjoyed spending some extra time with my family.
11.
2 weeks and trying to find a job that best fits me.
12.
I am always finding jobs and other places to work to expand my knowledge and keep me and my mind busy.
13.
Take some courses to update my skills and be stronger to come back to work.
14.
I am working as Asstt manager in the store and helping the manager to run store.
15.
I have not been without employement for 14 years. before that, I was in university.
Question 10 of 33
How do you define good customer service?
User-Submitted Answers
1.
I define good customer service some that is always alert in who need helps and stops what ever they doing to go help them.
2.
A person who goes that extra mile just to see a customer walking out with a smiile, that's good customer sevice. :-)
3.
I define good customer service as always going above and beyond for the customer and making sure that they always leave with a smile.
4.
Greeting a customer and going above and beyond to make their experience the best.
5.
Defining good customers to me is friendly, approachable, and helpful at all times and making the customers time here a pleasure. Making the customers leaves here wanting to come back.
6.
Good customer service is someone that is willing to help you even before you ask. Always smiling and is great at explaining products to customers.
7.
A customer that is completely satisfied and will return again and again. I love to do more than what they expect, it really impacts them.
8.
I define this by focusing on their experience at hand, genuinely being interested in making sure they receive what they expect to get by patronizing this store.
9.
Do what ever it takes to provide an excellent experience for the customer so that they will return to our store happily.
10.
When goes above and beyond to make the customer leave the store happy.
11.
Listen to the customer first. Smile, be helpful and friendly.
12.
When goes above and beyond to make the customer leave the store with a big smile.
13.
When goes above and beyond to make the customer leave the store with a big smile.
14.
Be friendly helpful and make sure you give the customer a good experience so they return.
15.
Good customer service is being happy to help customers with a smile on your face.
Question 11 of 33
What steps do you take to solve a problem?
User-Submitted Answers
1.
With an open mind and good grasp of what the problem is, figure out what to do to solve, make a strategy, consider the results.
2.
Try to help them as best I can, if I cant meet their needs, then find someone else(manager)to help.
3.
Look at problem as a whole... Break it down into do-sble increments. EX... Have to pay rent. I get a job... Create budget, save a little money each week. Starting big and bringing in the focus helps to create goals and plausible steps.
4.
I investigate to see what the problem is, then I try to figure out a workable solution, if all else fails I find someone with more experience to help me.
5.
First of all, try to solve it by myself based on my experience and knowledge also listening to customer. If I can`t solve it alone ask my Colleague who has more experience.
6.
I try and get all the facts and map out a plan to create the best possible outcome that leaves most all the people satisfied.
7.
Assess the situation then take the knowledge that has been provided to me get problem solved.
8.
Try to help them as best I can, if I cant meet their needs, then find someone else(manager)to help.
9.
First I try to identify what the actual problem is. Then I come up with several solutions and weigh the pros and cons of each one in terms of the importance of the problem, cost, time, and resources.
10.
I will thoroughly listen to what the problem is and assist them in any way possible.
11.
Get the facts and come up with the best solution for situation.
12.
I try to help as best as I can to my knowledge. If I can not help than I will call a manager or a coworker that is more enlightened in that field.
13.
Determine as many details as possible first. Then determine the desired outcome, then attack each aspect with a clear decisive plan to achieve the end result.
14.
I take the problem apart and look at it from all different sides.
15.
I analyze it and think of the solutions that will work best for the problem and then act it out.
Question 12 of 33
Tell me about a time when you went above and beyond for customer service?
User-Submitted Answers
1.
As a cashier at manny's communications I always made sure that every single customer that came in understood exactly what they were getting charged for, and received their exact change.
2.
I was clocking out and a customer had trouble locating an item so I continued to clock out and politely walked the customer to where the item was located.
3.
I always try to go above and beyond for customers. One time a customer came to me who had already been told to go to several different persons. He had gone and still could not get the information he needed. So I contacted two different people familiar with the topic that he needed help with and when I get the answer I also contacted the person that they referred me to so that I could give my customer an answer without sending him to someone else. The formerly frustrated man left delighted.
4.
As a merchandiser at Toys R us I always made sure customers left satisfied and every question was answered precisely. I also made sure to ask customers periodically if they needed any help.
5.
A Customer had been in the store twice before I met her. She was very upset at the fact that the flooring she wanted was not included in the current promotion. Apparently, on both visits the associates confirmed with her that the flooring she liked would indeed be included. When the measure was completed and she was ultimately told that the flooring would not qualify for the promo, she was confused and understandably upset. I listened to her explain her feelings and the facts as she knew them. I then reassured her that we would do everything possible to get to the bottom of it. I involved the store manager and we developed a plan to provide her with the flooring of her choice for the promo price. The customer ultimately decided on a completely different direction was very satisfied that we were willing to do whatever we could to make it right with her.
6.
A customer come to me many people has already send him everywhere, I will try every thing if I don t found what he looking for, I find someone who know to help him.
7.
I always give excellent customer service al the time going to customers homes to hook up washers and dryers.
8.
When I resolved an issue they had with a non refundable visa credit card they bought from us.
9.
One of my clients received the wrong order I apologized and refunded the order, afterward I accompanied the driver to personally deliver his order for free.
10.
After clocking out for the day I was in the line up to purchase a drink and a new associate who was not familiar with one of the departments needed help locating where the silver cleaner was. There were a few sick calls from staff that day so there was no one to help him so I got out of line and took the customer to where the item was on the shelf.
11.
After clocking out for the day I was in the line up to purchase a drink and a new associate who was not familiar with one of the departments needed help locating where the silver cleaner was. There were a few sick calls from staff that day so there was no one to help him so I got out of line and took the customer to where the item was on the shelf.
12.
There have been many times where I was about to clock out or we were closing the store and a customer would ask me for help, it always pays off to make sure you help every last customer find what they are looking for and listen to their needs. Sometimes I have personally delivered items for customers at no cost simply to contribute to the success of our business.
13.
I was clocked out on breaking and I was walking to the break room and this older couple came up to me asking if I spoke spanish, I was the only one that spoke spanish in the whole store at the time. They were telling me that they wanted to surprise their son with a new laptop, so I offered to help them right away.
14.
Told a customer how to fin his fiberglass shower floor.
15.
It was a time when the customer came to the customer service desk speaking about the sales associate on the floor not giving no assistant. So I decided to leave the counter and sale the customer a Apple laptop that she needed assistant with, although she was upset with the other associate she was happy that I took the initiative to assist her immediate.
Question 13 of 33
Do you shop at Home Depot?
User-Submitted Answers
1.
Cost, great service, have the items you are looking for.
2.
Yes I do because of how great the prices are at Home depot are and the great customer service. The Home Depot all ways has the items you are looking for.
3.
Yes, I shop at Home Depot frequently. The sales associates are friendly and very helpful. Even if I do not want to buy something I go to Home Depot for information and I find someone who can help me.
4.
Yes but occasionally when I need products like tools. The last product I bought at home depot was a Black and Decker tool box with a magnificent power drill.
5.
I have yes, but I am not a home improvement specialisti.
6.
I do I enjoy your great deals that you guys offer on amazing products.
7.
My family has always been avid Home Depot customers.
8.
Of course, not only do they have products that I love but they have many things that I would need to do my other jobs and get things done at home.
9.
Yes I bought a lot of stuff there when I owned my motel.
10.
Yes all the time every since I bought my home in 2010.
11.
Yes I do, I had several projects I needed supplies for, and home depot had the best prices and always have the stock.
12.
Yes I do as enjoy from this environment and feel am part of this business .
13.
I am interested to fixed at home and garden I bought lot of tools and pleats .
14.
Yes, Home depot is my first stop whenever I am doing any kind of home reno project or need tools or supplies.
15.
Yes. I have for years because of the excellent associate service and product knowledge.
Question 14 of 33
Why should we not hire you?
User-Submitted Answers
1.
Why do I think I would be good for the job.
2.
Why not, I will give you more reasons to hire me then not.
3.
You should not hire me if you are looking for someone who will sit in the corner and do the minimum required of them. I will take on more than required and want to be involved in the success of the big picture not just a standby that reaps all the glory.
4.
I cant think of a reason why you shouldnt hire me.
5.
Why not, I will give you more reasons to hire me then not.
6.
A reason does not exist. I bring an excellent work ethic, outstanding skills, and a fantastic attitude to the job with me each day, so it would be a mistake not to hire me.
7.
You should not hire me if you are looking for a candidate that will just sit there and only do something when told. I will take on more assignments than the minimum and exceed.
8.
I feel it would be a mistake to not hire me. I bring a great deal of experience and the ability to provide excellent customer service and teach others to do the same.
9.
There is no answer to that question I feel like I can make an excellent addition to this company with my past experience in customer service.
10.
It will be a mistake not to hire me, I have an excellent ethic, a positive attitude a good customer service, a fast learner and a hard worker.
11.
It will be a mistake not to hire me, I have an excellent ethic, a positive attitude a good customer service, a fast learner and a hard worker.
12.
It will be a mistake not to hire me, I have an excellent ethic, a positive attitude a good customer service, a fast learner and a hard worker.
13.
There is no reason I have the experience and confidence to do a great job for the company.
14.
I think I am a good fit for this job and there is no reason.
15.
There is no reason you should not hire me. I am postive, goal oriented, and hard working.
Question 15 of 33
Describe a time when you disliked company rules in your last job?
User-Submitted Answers
1.
Underestimating women in the plant.
2.
I never disliked any of the rules my jobs had. Since I wanted the job I just comply with the rules!
3.
I have never dislike company rules. Rules are there to be followed. Because I wanted to work there I needed to comply with the rules.
4.
There was not any rules which we did not like it.
5.
I obeyed all the rules in my Company since rules were there for a reason. If you want to do your job properly. Stick to the rules.
6.
I have never disliked company rules rules are there to be followed because I want to work here I need to comply with the rules.
7.
Never because company rules are put in place for a reason.
8.
I do not dislike company rules. Rules are made to be followed.
9.
I have never dislike company rules. Rules are there to be followed. Because I wanted to work there I needed to comply with the rules.
10.
I believe that employees should follow the rules even if they do not fully understand or agree with them. Following the rules can prevent a safety hazard or save a life in some situations. The rules are in place for a reason.
11.
I have never had a problem with authority or rules because I feel rules are made to be followed, and if I choose a job than I should know the rules and accept it.
12.
If I work for a company, I will follow the rules. Period.
13.
I have never had a problem with company rules and have no problem following and enforcing them.
14.
I do not have a dislike for any company rules I have worked for. I respect all rules, thes rules are there for a reason and I respect them.
15.
Ive never disliked company rules ive always abide by them they are rules to help and protect you and are meant to be followed and respected.
Question 16 of 33
What do you know about Tools?
User-Submitted Answers
1.
I have to see them in oder to know what their used for.
2.
Not much but I know about retail.
3.
I have used alot of tools in the building and maintaining homes.
4.
I own alot of power tools, and used them alot over the years.
5.
I know tools, someone called my Mrs. Tim Taylor one time, for fathers day I bought myself a compound miter saw. (I'm a girl). I often time will instruct customers on different choices when they are searching for a tool, by asking them about their projects.
6.
I know quite a bit about tools since I worked in the Tool Department of Lowes alone with the Hardware department too since both departments were right next to each other.
7.
I do not know much about Tools, but then there are many things that I do not have personal knowledge about. The main thing is to know how to get the information quickly to help a customer or find someone else with the knowledge to help the customer and I know how to do both of these things well.
8.
Very little besides the basic tools but im fast learner and im a eager learner.
9.
A little bit but not a lot. I know how to use power drills, and wrenches and drills, but I look forward to learning more.
10.
I know the basic screw drivers, wrench, drills, saws, nail guns.
11.
I know quite a bit from working at home depot and working with its customers. But I have had quite a history of working with tools at home as well as many of the different jobs I have had in the past.
12.
A little, the normal tools such as, hammer, screw driver, pliers, drill, and more.
13.
I know quite alot about tools, I have a background in auto mechanics, I have my own power tools and a pretty good knowledge of all tools and how to use them.
14.
I use to do some wood work and repair machine in my spare time.
15.
I have a basic knowledge of tools. I can name many of them and know their uses, but may not have used them personally.
Question 17 of 33
Tell me about a time when you had to be a leader. How was the outcome?
User-Submitted Answers
1.
I would talk with the team to find out what each members strengths were and assign duties accordingly. If a person was not satisfied with the duty I had assigned them I would check with the others to see who would like to switch with them. It is usually always a good outcome if people are happy at their job.
2.
Hour before shift over and noticed we still had a sheet of calls to be made so I split the list up amongst my team to get the goal accomplished.
3.
I would talk with the team to find out what each members strengths were and assign duties accordingly. If a person was not satisfied with the duty I had assigned them I would check with the others to see who would like to switch with them. It is usually always a good outcome if people are happy at their job.
4.
When I serve as a leader, I usually allow the team members to choose the task that they want. This way it was not forced on them and they can work in areas that play to their strengths. The outcome was successful. We completed our assigned ahead of schedule and grew as a team.
5.
I have had to train one of our new office staff members because none of the other employees were able to do so. It worked out very well, I was able to get him acclimated into a new setting.
6.
I would have to say when I was put in charge of training another employee I think the outcome was great the employee was well trained and my manage was happy.
7.
Recently I led the Inventory Prep team. Entire store was prepared for inventory. The team really bonded and was looking out for each other so the team could achieve its goal.
8.
A few times I opened the store in the morning and had to lead the team in the tasks that needed to be completed, we worked together and accomplished everything earlier than anticipated.
9.
I have been a leader by taking on a position that challenges me to go beyond my job duties and qualifications. I take it on bravely with an attitude that no matter what I will learn something from this situation that will benefit me and I will continue learning from it.
10.
I was in charge of running a lunch rush at mcdonalds and I excelled at it all of our drive through cars where moving faster than average and our front counter customers were taken care of in a fast timely manner.
11.
I will listen to each member of my team to find their strenghs and assign them the duty, if a member is not satisfies a will talk to another and try to switch position to make them happy and efficient.
12.
I had to walk in every day and be a leader. Lead by example is huge in my eyes, you need to respect your staff and in return they will do the same for you.
13.
Quite often I have been the team leader and I am very comfortable with that. Leading the team in display set ups and floor changes for example it went well.
14.
I have been a leader when doing new schematics in our store and it turned out very sucessful.
15.
I had to lead a few of my coworkers in the markdown that had never done them before. So I spoke to each of them individually and explained what to them what the expectation was and put them in areas where I thought they were proficient.
Question 18 of 33
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
User-Submitted Answers
1.
Part three knowledge assessment.
2.
When I dont have time to finish a project I will ask for help but when it comes to prioritize the most important project to the least important.
3.
Most important first followed by least important tasks. EG.. Cash drawer counted and put in safe, waste basket emptied was last on list.. Can be done next day.
4.
I was able to find out which tasks were due first and which ones were most important to the company and completed those first.
5.
I will ask for help, prioritize the most importance task first.
6.
I would ask for a co worker to assist me. Prioritizing each project.
7.
I will ask for help, prioritize the most importance task first.
8.
The most important and urgent tasks should always be given priority. If I have two or more that seem to be of equal importance then I would defer to my supervisor for direction in making a choice.
9.
I would prioritize the most important assignment first or ask for help.
10.
Many times at the Home Depot we have more tasks than time to complete. We prioritize and re-prioritize if necessary. I have found that applying the Customer service aspect first and staying in stock second to all tasks is effective.
11.
Made a list of the tasks that needed to be completed putting them in order of there priority. Completed whatever I could and continuedbwith the list the following day.
12.
I prioritize by getting what is most important done first and then ask for help to complete the tasks to the best possible outcome for the companies benefits.
13.
We were in a lunch rush and I had to take all of the customers orders upfront and get them their order and also clean the dinning room I sped up and got all of the orders out first then I was able to clean the dinning room area because the customers orders were my priority.
14.
I will ask for help, I will pririotize the most important.
15.
I will ask for help, and will prioritize the most important.
Question 19 of 33
How well would you say you know our departments and what we sell?
User-Submitted Answers
1.
I am slightly familiar with the products in this store but I am a very fast learner and will catch on soon.
2.
I feel like I know the departments and what each department sells realtivley good.
3.
Very well, been here many times shopping in every dept.
4.
I feel I know almost every department in the store being a DIYer and working on several personal projects. Also knowing the special services that the company does to also help the customers complete their projects.
5.
I am familiar with some of the products but I am a fast learner and can catch on well.
6.
I know most of your departments pretty well and what you sell and If I dod not know what you sold in a certain department I would learn about that product well enough so I could give the correct answer to customers that come up to me and ask me about it and be able to sell it to them also.
7.
I know little about your departments but know quite a bit about what you sell like tools, paints, home appliances, plants. I also know that what you sell has great quality and low prices.
8.
I am slightly aware of some of your products but I am a fast learner so I would catch on real soon.
9.
I do no some of the departments, and some of the merchandise you sell, but I will admit there is slot to learn.
10.
I am becoming more and more comfortable with knowledge within the many different departments and the many different products sold at this company. I educate myself by learning more than is expected of my particular job duties and I know it will take time and effort to build on my knowledge of departments and the products we carry. I also go out of my way to learn the different departments lead people so I know who I can go to with questions and concerns I experience.
11.
I know that there is all the materials needed to build an outstanding home from garden to decor to roofing and tile work and I am also a fast learner so this will help me in the store.
12.
Iam not very familiar with the store but I am a fast learn.
13.
I m not very familiar with your departments however im a quick learner.
14.
I know some of the products and services that Home Depot sell.
15.
I am quite familiar with them but am a fast learner.
Question 20 of 33
Where do you see yourself in the Home Depot organization in two years?
User-Submitted Answers
1.
In two years I see myself perhaps in a training or management position.
2.
I see myself in managerment or tranining for management.
3.
I see myself in a supervisor position.
4.
Being a manager in a couple of years..
5.
I see myslef beening with the company growing in well experince.
6.
Moving up to department manager.
7.
Confident to execute duties in mouth or all store department.
8.
Generally, I like to have experience in all departments because all are about home, but kitchen and bath in sales association and design department should be closer to me.
9.
I see myself either in a DH position or working on chores in a store as the ASM.
10.
In a management position or training to become a manager.
11.
Moving up the ladder into training for management.
12.
I see myself in managerment or tranining for management.
13.
In two years, I would like to be a management position within my department.
14.
Hopefully a department manager and a full time employee.
15.
I see myself moving up to department manager or at least in training.
Question 21 of 33
How do you expect to make a difference at Home Depot?
User-Submitted Answers
1.
With my actittude and good disposition for customer service.
2.
With a positive attitude and good customer service.
3.
With my smile, positive attitude and genuine concern that each customer enjoys their experience shopping with us.
4.
Do my best, improve myself by observing and training so as a result of that make a difference at Home Depot.
5.
With a good attitude and good disposition for customer service and customer satisfaction.
6.
By keeping a positive attitude and willingness to learn.
7.
My work ethics. Offering my knowledge and experience to customers and peers.
8.
Do my best, improve myself by observing and training so as a result of that make a difference at Home Depot.
9.
I will give every job my best effort and try to learn to do things the Home Depot way.
10.
I expect to make a difference by always going above and beyond and by helping to ensure that every customer leaves with a smile.
11.
I would love to bring my personality traits to the Home Depot and give each customer an excellent experience.
12.
I plan on making a difference by delivering excellent customer service and if need be going above and beyond to make customers happy so that they will want to come back to the store.
13.
Do my best, deliver customer service and continue to work hard.
14.
I will make a difference by supporting the company in all its endeavors and take care of each and every customer better than they expect.
15.
Giving my great customer service and going that extra mile to make sure the customer is happy.
Question 22 of 33
What do you know about working in retail?
User-Submitted Answers
1.
Retail has alot of customer interaction, it is fast pace, ever changing and fun.
2.
It is very fast paced it requires multitaskingpatience hard work and dedication.
3.
I know that customers want great service and positive people which make positive experiences.
4.
Retail has alot of customer interaction, it is fast pace, ever changing and fun.
5.
I know how important customer service is. Making each person feel important and valued is critical in the retail environment.
6.
I have over six years experience in this field. I love woorking with the public and I have what it takes to be an excellent team member here at Home Depot.
7.
Be there for customer every time, every where to help them and meet their satisfaction, explain products, check out customers, merchandise, observe for shoplifter, maintain safety policy and procedures. Working as a team player.
8.
I have not had a great deal of retail experience. While working for All Tech I used to work at the store, but this was only for about a year. I enjoyed getting to meet many different people.
9.
I know in retail you must care about the customer because they are who helps the company thrive.
10.
I know about Customer service which is my greatest skill and letting the customer leave the store satisfied. It is also very fast pace at times and can be fun as well.
11.
I have tons of knowledge from my eight years of experience in retail.
12.
I know it involves in a lot of customer service. I know the importance of being in stock and meeting the demands of the customer. I am still learning the operation side of the business but I do understand it.
13.
I know that the customer is the boss. Without them we would not be here. Excellent customer service is absolutely necessary to succeed.
14.
I worked for Target and I have my years of buying products from HD, and have researched your items.
15.
Not alot but I do have customer service experience.
Question 23 of 33
How well do you handle customer complaints?
User-Submitted Answers
1.
For a customer complaint I have to call the customer and talk with him what kind the unlike.
2.
I welcome customer complaints as and oportunity to improve service.
3.
Stay calm, help find a solution to the problem, if could not be met, then find a manager to help with the situation.
4.
First of all, I welcome customer complain and be calm and show that they shouldn`t be worried and next step if I know about that try to explain and solve it and if no, find my manager to help and solve it.
5.
First of all I will come? Complaints I remain calm and show them that they should not be worried and the next step if I know about that tried to explain it and solve it and if know that I find my manager to help me do so.
6.
Very well I welcome customer complaints to improve our services.
7.
I welcome customer complaints as a learning tool and try to assist the customer in coming up with a solution.
8.
Great. I empathize with the customer and make sure they are satisfied before they leave the store.
9.
Efficiently I listen to the customer and asure them I will do everything I can to take care of the problem.If not, then I get help (manager)to satisfy customer.
10.
I welcome customer complaints as and oportunity to improve service.
11.
I handle them well. I think it is important to listen to the customer. Many times people appreciate having someone who actually cares about their situation and if I listen calmly and try to help them, they are grateful and the situation ends on a positive note.
12.
I welcome customer complaints give us a chance to grow and change.
13.
I always tried my best to handle customer complaints with a smile and a lot of understanding.
14.
I handle customers complaint very well, by listening to them and try find solution of the problem.
15.
I handle customer complaints well by trying to listen to the situation and hopeful can resolve the problem.
Question 24 of 33
Why do you feel you will be better suited for this job than the rest of the applicants?
User-Submitted Answers
1.
I don't know If I will be better suited for this position then anyone else, but I would like the opportunity to show this company what I can do if given the chance.
2.
I feel I am better suited beacuas im a fast leaner.
3.
I'm a preson that would go over and beyond to get a job done. I'm a very optimistic person.
4.
Given the opportunity with my years of experience in construction and working with customer service, I would have more to offer than most.
5.
I have had 25 years of experience in owning my own buisness,
6.
I would love to invest my time and dedication to working here and becoming a leading example that we love what we to.
7.
I am a person willing to go above and beyond to get a job accomplished. If given the opportunity I would like to show this company what I have to offer.
8.
I am a very positive person and I can help the company grow.
9.
Have been in the construction industry for 27yrs. Have a lot of knowledge of store products.Am outgoing friendly used to dealing with the public.
10.
Because I have the drive and motivation to give 100 percent effort. I have always been reliable as I have recieved perfect attendance awards at school over the years.
11.
I have over 9 1/2 years of customer service experience and I have worked in the retail business for 7 years and I am a great listener and I am a great sales associate when it comes to saling procducts that I all ready know and if I do not know them I am a fast and quick learn and once I know my products then I can sale them to a customer better.
12.
Given the opportunity,I feel with my experience and skills as well as customer service in merchandising I will surpass other aplicants.
13.
Yes, I feel my qualifications are unique and set me apart from other applicants.
14.
I have two years of experience I am bilingual I am goal oriented and will do my best to succeed in any position I am put in.
15.
With having many years of retail background and knowing that I put my all into the company I work for I feel is a great asset to anyone that hires me. I enjoy the challenges as well as leading employees to do their best every day.
Question 25 of 33
If you found a twenty dollar bill in the parking lot, what would you do?
User-Submitted Answers
1.
Return to a manager, a customer might go to costumer service looking for it.
2.
What can you bring to the table working in home depot.
3.
I see myself with two years of experience with the Home Depot and an exciting career ahead of me.
4.
If I was a manager, I would attempt to determine the root of the problem and help the employees solve it by working together. As a fellow employee, I would likely take the same tactic, but if their differences are affecting my ability to work, I would refer them to a manager.
5.
I work well with others because I believe that multiple viewpoints lead to a better solution.
6.
I am a hardworking and enthusiastic person who will make a difference by performing my duties accurately, making the customers experience better.
7.
I have a lot of experience with customers and have successfully handled many complaints and turned them into opportunities.
8.
A manager that was demoted had to work for me.He was bitter.He did not want to follow direction.It became difficult to work together.I had clear communication with dm with improvements.
9.
Customer was unhappy of price negotiation.I tried to explain price did not want to hear it.He became angry started yelling.I sat and listened,I empathized with customer.I got him to like me, we took business.
10.
I see them through to the end.I make sure customer is happy.
11.
Know appliances well.I can learn the other stuff.
12.
Work on what is most urgent first.
13.
Experience at home or work.Small projects.
14.
I have never been out of work.
15.
15 years of experience.
Question 26 of 33
Why do you want to work at Home Depot?
User-Submitted Answers
1.
Fairly well, I use home depot tools and materials to do various projects in my own home, such as wall repairs, painting, interior decor accessories, added a front patio to my house.
2.
I've heard very good things about The Home Depot as an employer and I believe THD to be a stable company that I could grow with for many years.
3.
It's a great company whose stocks tells the story that they are right on track with customer service and prices. Their company seems to have made a come back with the housing market being resurrected and I would like the chance to work for a stellar company.
4.
Because the products speak for themselves. High quality merchandise, great work ethic, friendly and professional staff.
5.
I love the company and I love the company and have heard wonderful reviews about working with the home depot, I see myself working and growing with the company for mannyyears.
6.
It, s a great company, I have heard wonderful things about the home depot as an employer, I believe the home depot to be a stable company that I could grow with for many years.
7.
I love the company and believe I could make great achievements for the company and my self.
8.
To gain more knowledge to also work in a great environment.
9.
Its a great company whose stock is on the rise. Good prices and great customer service.
10.
I feel I would really bring my passion of all things DIY, as well as a great attitude, and amazing work ethic.
11.
I am a positive person, outgoing, born leader and have great customer service.
12.
Home depot offers stability a;long with a great reputation.
13.
Home depot is a good stable company that stands on its own & will be around for many years.I can advance & grow my career working at HD
14.
I am developing an interest in home improvement. I have taken some wood shop and metal classes. Also, Home Depot always seems to have a great selection of quality products as well as great customer service.
15.
New opportunities, and a great work environment.
Question 27 of 33
How do you think you can work in a team environment here at Home Depot?
User-Submitted Answers
1.
I work well with others ,I am friendly have a excellent work ethic, am very job oriented and self motivated.
2.
I will benefit this team in showing just how important each member not are. I would work just find and know I can handle the pressure or responsibilty we have to encounter.
3.
I work well with others to complete the necessary tasks for the company. I would take the initiative and help those who are struggling and also accept help from others as well.
4.
Having the willingness to learn. Staying positive and motivated.
5.
I would benefit this team in showing just how important I am to the team and how important everyone else in the team is too. I would also show how well I can work under pressure and with every oen in my team too to get the work done on time.
6.
I know that I would fit in because I am friendly and enjoy working with others.
7.
I am a friendly person and I get along with others well, so working in a team would not be a problem.
8.
I enjoyed working in a team. Because team work is very important for the benefit of the company.
9.
I think I can work very well in a team environment. Having such wonderful and helpful people around can make doing jobs easier.
10.
I feel I can work in a team environment at home depot because one of my greatest skills is working in a team. I think I can learn many things from my co workers to improve my work as well as enlighten me on the job.
11.
I welcome a team environment at all times because we all can lean from each other and together as a team we will be more successful.
12.
I have complete confidence in myself to work with a team or lead the team if necessary. My calm positive approach allows me to get along with everyone.
13.
I an very friendly and have a good work ethic, and I would fit perfectly with HD
14.
A am a great team player and bring a positive attitudetotheenvironment.
15.
I think a team environment is a great environment to work in and I think it would go very well.
Question 28 of 33
What is your best personal trait?
User-Submitted Answers
1.
Great personality, a born leader. Fast learner, easy to get along with.
2.
I think my best personal traite is my possitive attitude, my work ethics ann my patience.
3.
Trying to smile at all times through all things.
4.
A positive attitude and the willingness to learn.
5.
My best personal trait would be my positive attidude that coincides with my hardworking attitude.
6.
Great personality, a born leader. Fast learner, easy to get along with and great customer service experience.
7.
Friendly, willing to learn something different, enjoyed working with people.
8.
I am a very outgoing person, I am willing to talk to anyone and help them with any of their problems.
9.
I think my best traits are my personality with helps people be comfortable with me. My strong work ethic to make sure that meeting and exceeding goals. My time management for getting multiple things done by the the end of my shift.
10.
My best personal trait would be that I am a determined hard worker, and always willing to learn.
11.
My best personal trait is rewarding associates for a job well done and holding them accountable.
12.
I am self motivated, hard worker and take the initiative.
13.
My best trait is my positive attitude and my ability to be open and willing to learn all the time, everyday in every possibly way I can to improve upon myself and the company I choose to work for.
14.
I am very responsible and ambition and am also goal oriented.
15.
My passion about my work and my eagerness to please others, and the belief that you should work as hard as you can to get the job done.
Question 29 of 33
What is a must have tool for any home improvement doer?
User-Submitted Answers
1.
Correct knowledge for the particular job and the proper safety gear are absolute necessities.
2.
I think the best tool for an home improvement doer would be a power drill, because it puts screws in place and it is easy to use.
3.
A tool box and also a screw driver because mostly everything has screws.
4.
I believe a drill is a must have since it has multiple uses when it comes to bettering your home.
5.
A hammer, a screwdriver, the list goes on. What ever one needs home depot sells!
6.
The knowledge, tools, and skills to get the job done and the right place to go where you can get them.
7.
A drill, because there are so many attachments for drills now you can turn a drill into pretty much anything, a saw, a jack hammer etc.
8.
Knowledge and a little experience for the home owner.
9.
A drill and bit set, will be usefull in home maintenance and projects.
10.
It could be one of three things: !) A power drill, 2) Wrenches and 3) Set of screwdrivers.
11.
A must have to would have to be a hammer or even a cordless drill with many different bits.
12.
I think the #1 must have tool would be a power drill.
13.
A screw driver because mostky everything has screws.
14.
A screw driver because mostly everything has screws.
15.
A power drill can do so much in many different projects.
Question 30 of 33
How would you deal with an angry customer while you were busy completing tasks?
User-Submitted Answers
1.
I would listen to him rant, identify the problem, and if I could fix it I would, but if not, I would bring him to the manager.
2.
Home Depot philosophy is that customers come before tasks. Use this opportunity to win the customer's trust and build relationship by offering ways to resolve their needs. Be intuitive and respectful.
3.
I would address them in a kind calm manner and help them locate what it is they need, or direct them to someone more familiar with the select department.
4.
I would listen to him rant, identify the problem, and if I could fix it I would, but if not, I would bring him to the manager.
5.
I would stop what I was doing and listen to the customer. I would ask them questions to get to the bottom of the problem and try to help them leave the store in a positive disposition and with the products that they need.
6.
I would focus my attention on the angry customer and ask them how I can help them to my best. If that does not work I would just call my manager to help.
7.
Stop what I was doing and immediately give the customer my undivided attention.
8.
I would help the customers first because the customer always comes first I would help solve their problem and then I would complete my tasks.
9.
A task should be put aside for a customer regardless if the customer is angry or not. Customers come first.
10.
I believe the customer always comes first and would stop and try to solve the problem.
11.
I would try to see what the problem is and try to solve it.
12.
I would stop doing whatever task I was doing and focus on resolving the customers issue.
13.
I would focus all of my attention of that customer, listen to their needs, and solve the customers problem, and then I would do something show the customer how important they are.
14.
I would make sure to deal with the customer first because customers do come first, I would deal with task after I help the customer.
15.
Well I would have to stop my tasks because an angry customer is a very high priority this a person who will potentially never shop in your store before and so I would have to do whatever is in my power to satisfy that customer and if you cant stop your task find someone who can deal with them.
Question 31 of 33
Do you prefer working in a team environment or alone?
User-Submitted Answers
1.
I like both I honestly have no preference I am diligent working alone and with a team whatever the project calls for I adjust to want needs to get the work done I am pretty flexible.
2.
I prefer a team environment where all spokes of the wheel are turning together for a final outcome. Working alone has its benefits also if it is something that I can do very fast and be the only one with the skills to do it, but then I could always teach people what I know to help complete the project as well.
3.
I prefer a team environment where were all working together. I can do very well either way. Working alone has its benefits also if it is something that I can do very fast and be the only one with the skills to do it but then I could always teach people what I know to help complete the project as well.
4.
Hello I enjoy working in a team environment for everyone work together to complete the task at hand working alone has its benefits also if it is something that I can do very fast and be the only one with the skills to do it that I could always teach people what I know to help complete the project as well.
5.
Team environment can be fun and challenging but working alone can have its benefits as I may be the only 1 with a certain skillset but I can pass that knowledge help assist on team projects.
6.
I prefer a team environment where we all work together and help the company grow.
7.
Either depends on what needs doing. Sometimes 3 heads slow you down.
8.
I prefer a team environment where all spokes of the wheel are turning together for a final outcome. Working alone has its benefits also if it is something that I can do very fast and be the only one with the skills to do it, but then I could always teach people what I know to help complete the project as well.
9.
It would depend on the task. If the job is massive then I would appreciate being part of a team; however, if it is a simple or relatively quick job then working alone suits me.
10.
I feel that when you work in a team you can adapt and even help everyone to do their best. Working by yourself has itsperks too. Like if you have a task that needs to be done quickly.
11.
I enjoyed working in a team, most of the time. Working alone, also can benefit the company. If im the only one has this skills, I can teach someone.
12.
I rather work in team environment so everyone could get the job now. I can work alone quick and fast and show my team mates my skill.
13.
I do prefer to work in a team environment because by having many brilliant minds together things can get done in the most creative way.
14.
I prefer working in a team environment because it gives us the opportunity to work together and meet a quota or a deadline. I do enjoy working alone if I feel I have the skills and can finish it faster. But as for a group different ideas are put on the table so I get to learn from my co workers and they learn from me.
15.
Both environment has it disadvantages, it depends on the job requirements.
Question 32 of 33
Tell me about a time when you had to work with someone you didn't get along with?
User-Submitted Answers
1.
I didn't forget the reason why I had to deal with this person. I'm there for the sake of this company not for someone I can't get along with for 12 hours are less. I have always kept in mind that this person does not sign my checks at the end of the work day.
2.
I am there to do my job and not worry about someone else.
3.
My husband and I worked together as electrician and helper. We had to learn to leave personal problems at home and work deadlines at the workplace so both environments received proper attention.
4.
Honestly ,I`m a kind of people person and I didn`t have any experience so far.
5.
I chose to put away my differences and tell myself that I was there to do a job regardless of who I didn't get along with, While on the clock I have an obligation to the company to correspond with my coworkers and put my personal feelings aside.
6.
I have not had a issue with a co-worker. I usually get along with everyone.
7.
I am there to do my job and not worry about someone else.
8.
I tried to find common ground with the person and be pleasant as far as it depended on me. This meant that we respected each other and could work together even if we were not best friends.
9.
For me working with someone I do not get along with is easy. I am not there to make friends, I am there to do my job and to be a good asset to the company.
10.
I have always been able to work with anyone. My personal feelings are my own. I am there to do a job and I will do so, to the best of my ability.
11.
It does not belong in the work place. When I come to work, I come with a positive attitude.
12.
I put my differences aside when it comes to work. I am there to get my work done.
13.
I have never really had this issue occur, but I have no trouble focusing on the job and hand and putting any issues aside.
14.
I had to work with someone at mcdonalds that did not have the same experience as me and I decided to put our differences aside and join forces to complete the tasks because we were there to get the job done and that is what we did.
15.
I put any personal issues aside and concentrate and the task at hand. No need for a hostile situation.
Question 33 of 33
Have you ever worked on a house before? What was your project?
User-Submitted Answers
1.
NO but I can say I have worked like home environment before with good prosperous aspects.
2.
Yes, I have. I tiled my bathroom from floor to ceiling. I researched how to do the project, bought the materials, tools, and tiles from Home Depot and cut tiles, applied them, grouted them and it was a beautifully finished project. I was quite proud of myself.
3.
Yes I have, Ihepled painted the walls in the rooms.
4.
Tiled floor/painted.
5.
Yes I have, I have helped paint the walls.
6.
Ive done some assisted painted before.
7.
Yes, I had many experiences in renovation houses. If I want to mention the latest one was about renovation and interior design an apartment include bath and kitchen, living room and bedrooms.
8.
Yes and currently still am involved with updates in my own house. I've tiled a kitchen, built outside lounge chairs, put up mirrors, fixed wallboard, I'm a DIYer and am always involved in a project.
9.
Yes, I have installed toliets, put down tiles, and of course painted.
10.
I have worked on a house before and I have helped drywall before along with help bulding a fence in the backyard and also help with replacing rotten boards in a house too.
11.
I love to decorate. I have decorated my own home and friends who liked what I did asked me to help them with rooms in their homes. I did and they loved the outcome.
12.
I have done a lot of house painting and I have done some basic stuff including spackling walls, fixing broken knobs and getting rid of squeaks on hinges.
13.
Yes, My Wife and I remodeled our Kitchen, a Bathroom and a Bedroom.
14.
I have done small jobs painting, filling holes, etc.
15.
Yes, I tiled my kitchen from the floor to the ceiling, this was in my home country. I searched about how to do this and bought the tools and tiles from a nearby store. It was really great experience and the kitchen looks awesome.

About Home Depot

The Home Depot is an American retailer of home improvement and construction products and services.

It operates many big-box format stores across the United States (including all 50 U.S. states, the District of Columbia, Puerto Rico, the United States Virgin Islands and Guam), all ten provinces of Canada, as well as Mexico. The company is headquartered at the Atlanta Store Support Center in Cobb County, Georgia, in Greater Atlanta.

The company is the largest home improvement retailer in the United States, ahead of rival Lowe's. The store operates out of large warehouse-style buildings averaging 105,000 ft2 with megastores operating in larger facilities.

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