MockQuestions MockQuestions
Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Home Depot Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated August 13th, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Tell me about a time when you led a team. What was your biggest success factor?
View Answer
How to Answer
The interviewer would like to hear about a time that you led a team, with a positive outcome. Showcase for the interviewer the primary factors that made your leadership style a success. Your example could come from the workplace or perhaps a time when you led a group project during your post-secondary studies. Home Depot hires outgoing; natural leaders so show the interviewer that you will fit in very well.
30 Home Depot Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
  1. Tell me about a time when you led a team. What was your biggest success factor?
  2. What would you do if a coworker asked you to help them steal?
  3. How do you handle stress on the job?
  4. Tell me about your experience in working in retail.
  5. Tell me about the most rewarding experience you have had, working in a team environment. What made it so rewarding?
  6. Name your three best qualities.
  7. What are some of your weaknesses?
  8. How do you define good customer service?
  9. When faced with a problem, how do you decide on the best solution?
  10. Tell me about a time when you went above and beyond for customer service.
  11. Do you shop at Home Depot?
  12. Describe a time when you disliked company rules in your last job.
  13. Why should we not hire you?
  14. How strong is your knowledge of power tools?
  15. Do you see yourself a leader? When have you led a team?
  16. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
  17. How well would you say you know our departments and what we sell?
  18. Where do you see yourself in the Home Depot organization in two years?
  19. How do you expect to make a difference at Home Depot?
  20. How well do you handle customer complaints?
  21. Why do you want to work at Home Depot?
  22. If you found a twenty dollar bill in the parking lot, what would you do?
  23. Why do you feel you will be better suited for this job than the rest of the applicants?
  24. Can work in a team environment here at Home Depot?
  25. What is a must have tool for any home improvement project?
  26. Do you prefer working in a team environment or alone?
  27. Tell me about a time when you had to work with someone you didn't get along with?
  28. Tell me about your latest DIY project.
  29. What are your salary expectations?
  30. What is your availability?
Suggested
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Manager
Retail Buyer
Cashier
Assistant Manager
Sales
15 Home Depot Answer Examples
1.
Tell me about a time when you led a team. What was your biggest success factor?
The interviewer would like to hear about a time that you led a team, with a positive outcome. Showcase for the interviewer the primary factors that made your leadership style a success. Your example could come from the workplace or perhaps a time when you led a group project during your post-secondary studies. Home Depot hires outgoing; natural leaders so show the interviewer that you will fit in very well.

Rachelle's Answer
"Our company had a sales contest last month, and I was asked to be our team leader for the challenge. I enjoyed that responsibility, and we ended up winning the reward in the end because my team increased sales by the highest percentage. I believe the biggest factor in our success was the enthusiasm I brought to the team. Everyone was engaged, and wanted to win."
2.
What would you do if a coworker asked you to help them steal?
The interviewer would like to know how you would react if put in an awkward, or potentially harmful situation like being asked by a co-worker to steal with them. Theft can occur in many ways in the workplace and is not necessarily reserved to blatantly taking a product. Ensure that you are aware of the different ways a co-worker may try to pass stealing off as 'no big deal.'

- Timecard fabrication, also known as 'buddy punching' where you punch in for a coworker who is not present
- 'Borrowing' money from the cash register
- Falsifying vendor or expense accounts
- Taking items from the lost and found
- Stealing data or documents containing trade secrets
- Taking expensive office supplies like ink, or adding personal items to supply orders
- Billing hours to clients that they did not work

Of course, you already know how to answer this question! Express that you would never engage in this type of behavior and discuss how you would go about reporting this type of situation. If this has happened to you in the past, you can talk about the case.

Rachelle's Answer
"Stealing is wrong, no matter which way you slice it. I have zero tolerance for unethical behavior and would report the situation immediately."
3.
How do you handle stress on the job?
The interviewer would like to know if you can appropriately handle the stress related to this job. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief. If you can, provide an example of a time when you implemented a stress-management technique in your current role.

Rachelle's Answer
"I am quite resilient to stress and believe this is because of my eight-plus years' experience being in a management role in a fast-paced environment. Under times of extreme stress, I make sure to give myself a breather whether that be a quick walk around the block or a couple of minutes on the phone with my wife who is great at bringing me back down to earth."
4.
Tell me about your experience in working in retail.
The interviewer wants you to bring your resume to life for them.

If you have experience, start off by giving the interviewer a brief overview of your experience by sharing where you have worked, your job title, and any individual achievements. Add a sentence or two about what your job duties were in each role as well. Be sure to mention that you look forward to continuing to work in retail industry roles.

If you do not have experience working in retail, you can express that you have a solid idea of what it means to deliver excellent customer service. Show the ways you have been dedicated in the past, perhaps to volunteer efforts or part of a school club or athletics team.

Rachelle's Answer
"I have not worked in retail, as this role with Home Depot would be my first official job; however, I do have experience working in a team environment as Captain of my college football team for the past two years. I know a lot about collaboration and dedication."
5.
Tell me about the most rewarding experience you have had, working in a team environment. What made it so rewarding?
The interviewer wants to hear that you feel accomplished through teamwork. Talk about a time when you felt fulfilled through a team setting or project collaboration. An example may be a time when you worked on a team project in University, a recent work collaboration, or possibly an extracurricular experience such as coaching a little league team. Discuss the positive results of the teamwork and how you attained a positive outcome as a group.

Rachelle's Answer
"Last Christmas, we were short staffed, and run off of our feet during the biggest shopping season of the year. The struggle, the overtime hours, but also the excitement of huge sales numbers, put our team on a type of high that I had not seen before. It was pure adrenaline and super exciting. This experience is by far the best team environment in which I have ever worked. I loved the excitement and the way we all banded together to ensure the success of our store."
6.
Name your three best qualities.
Think about the qualities that people have repeatedly commended you for. What are the typical attributes that you have received praise for at work, in school, or within your family? These qualities make great examples! Some examples might include your joyful attitude, your kindhearted spirit, your ability to help others, your knack for striking up a conversation, or your patience. Be sure to tie in how those qualities will benefit Home Depot, should they hire you.

Rachelle's Answer
"I believe that my three top qualities are my attention to detail, my intuitiveness, and my ability to strike up a meaningful conversation with people of all ranges. These skills help me a great deal when working in a retail environment because I can quickly build rapport, trust, and then make solid product recommendations."
7.
What are some of your weaknesses?
We all have things we can improve on, so do not be afraid to share them. The interviewer will likely take note of these things and may even provide you with additional training or mentor opportunities in these areas to help you excel.

The interviewer wants to hear that your weaknesses are not critical for the job to which you are applying. Think of a couple of things you could improve upon that are not necessary for the job, and openly share them with the interviewer.

Rachelle's Answer
"I would say that my biggest weakness is in the lack of work experience that I do have; since I am newer to my career. With that said, I am a sponge when it comes to learning new skills and am confident that the time you take to train me will be swift and simple."
8.
How do you define good customer service?
Start off by telling the interviewer that excellent customer service means having a positive attitude, and creating a great experience for customers while doing what it takes to ensure customers come back to your store. Tell the interviewer that great customer service is dropping what you are doing to happily assist a customer, greeting them when they walk through the door and asking them if you can help them find something.

Rachelle's Answer
"I love to deliver great customer service, and I define this by a few factors. First, do my customers feel listened to? Did they find choices related to their needs? Also, was I able to give them the product knowledge they needed to make an informed decision? Home Depot is known for delivering exceptional customer experience, and I plan to compliment this in every way, should I be hired."
9.
When faced with a problem, how do you decide on the best solution?
There may be more than one solution to a problem, and the interviewer would like to know how you make a final choice when you're in a situation like that. Efficiently comparing and contrasting, or weighing the pros and cons, is essential when choosing the best way to solve a problem. The interviewer wants to see that you are capable when it comes to calculating risk vs. reward. Think about a time when you have compared the risk and reward to a potential solution.

Rachelle's Answer
"If I have a problem with multiple solutions, I always go back to the classic pros vs. cons method. I fully understand that although no solution is perfect, and some solutions offer lesser sacrifice while others pose potential loss. I have been trained to take the solution that is 'closest to the money' which means that if I am stuck between a rock and a hard place, I will choose the solution that is most beneficial to the company's bottom line."
10.
Tell me about a time when you went above and beyond for customer service.
Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!

Or, you may approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.

Rachelle's Answer
"I go above and beyond in customer service by keeping my eyes out for opportunities to help. I do this in my daily life, outside of work as well. Whether that be to help someone with a heavy package, holding the elevator door for them, or reaching something on the top shelf."
11.
Do you shop at Home Depot?
If you do not regularly shop at Home Depot, we recommend that you make a visit to their store before your interview, so you understand the company culture and shopping experience before arriving at your meeting. When asked this question, you can say, 'Yes, I have shopped at Home Depot!' If you regularly visit Home Depot, that's great! Tell the interviewer that you are a regular, and specify why you like the store so much.

Rachelle's Answer
"Absolutely, I shop at Home Depot! I come here frequently for my DIY needs, as I am currently finishing my basement. I have also rented tools from Home Depot. I have always had a great experience which is part of the reason why I am so thrilled to be here interviewing with you today."
12.
Describe a time when you disliked company rules in your last job.
The interviewer wants to hear that you are not a rule breaker, and you support the rules the company has put into place. Tell the interviewer that you follow all of the company rules and are supportive of the leadership decisions the company makes regarding regulations. After all, there had to be some logic to their professional decision!

Rachelle's Answer
"I understand that there will be times when I dislike the rules at work, and that is okay. I do not always need to agree. So long as nobody is hurt or dishonest, I will follow the rules. There are processes and procedures in place that I will not know everything about, and I accept that. For instance, my current company incorporated split shifts. I do not agree with them because they affect work/life balance; however, I also understand that they are a cost-saving measure for the company."
13.
Why should we not hire you?
This interview question is similar to 'What are your weaknesses?'. This question can be tricky to answer because you do not want to be a hundred percent honest and lay out all the reasons the interviewer should not hire you. Start your answer by saying there is no reason not to hire you. Just tell the interviewer that you would be a great employee, and confidently share that there is no reason not to hire you! You might wrap it up by sharing that you are customer focused, have a proven employment record, and you love Home Depot!

Rachelle's Answer
"I understand that I come from one of your competitors so I hope that you can see why it would be a benefit to your company, versus a hindrance. I know how to overcome objections and close a sale, and have been the top retail sales rep for the past six months running."
14.
How strong is your knowledge of power tools?
Be honest with the interviewer about your knowledge of power tools. If you have a lot of knowledge and experience, that is great! If not, just tell the interviewer that you do not know a lot and you look forward to learning all about the tools sold at Home Depot. The interviewer will likely ensure you receive extra training when you start, to help you learn the ins-and-outs of their products.

Rachelle's Answer
"I would rate my power tool knowledge as intermediate level. I have used them for various projects around the home but certainly still have a lot to learn. I look forward to taking my existing interest and elevating that with your Home Depot product training program."
15.
Do you see yourself a leader? When have you led a team?
Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.

Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.

Rachelle's Answer
"In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentor-ship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."
View All 30 Home Depot Questions and Answers
Sign up to access our library of 50,000+ Q&As,
plus coaches for one-on-one support, so you can interview more confidently.
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Manager
Retail Buyer
Cashier
Assistant Manager
Sales
Disclaimer
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.