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Home Depot Interview
Questions

30 Questions and Answers by Rachelle Enns
Updated August 13th, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shopping     Retail    

Question 1 of 30

What would you do if a coworker asked you to help them steal?

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Answer Examples

1.

What would you do if a coworker asked you to help them steal?

The interviewer would like to know how you would react if put in an awkward, or potentially harmful situation like being asked by a co-worker to steal with them. Theft can occur in many ways in the workplace and is not necessarily reserved to blatantly taking a product. Ensure that you are aware of the different ways a co-worker may try to pass stealing off as 'no big deal.'

- Timecard fabrication, also known as 'buddy punching' where you punch in for a coworker who is not present
- 'Borrowing' money from the cash register
- Falsifying vendor or expense accounts
- Taking items from the lost and found
- Stealing data or documents containing trade secrets
- Taking expensive office supplies like ink, or adding personal items to supply orders
- Billing hours to clients that they did not work

Of course, you already know how to answer this question! Express that you would never engage in this type of behavior and discuss how you would go about reporting this type of situation. If this has happened to you in the past, you can talk about the case.

Rachelle's Answer

"Stealing is wrong, no matter which way you slice it. I have zero tolerance for unethical behavior and would report the situation immediately."

2.

Why should we not hire you?

This interview question is similar to 'What are your weaknesses?'. This question can be tricky to answer because you do not want to be a hundred percent honest and lay out all the reasons the interviewer should not hire you. Start your answer by saying there is no reason not to hire you. Just tell the interviewer that you would be a great employee, and confidently share that there is no reason not to hire you! You might wrap it up by sharing that you are customer focused, have a proven employment record, and you love Home Depot!

Rachelle's Answer

"I understand that I come from one of your competitors so I hope that you can see why it would be a benefit to your company, versus a hindrance. I know how to overcome objections and close a sale, and have been the top retail sales rep for the past six months running."

3.

Can work in a team environment here at Home Depot?

Home Depot is a team environment, and the interviewer wants to hear that you enjoy being a part of a team. Start off by telling the interviewer that you like being a part of a team. Share that you are open to mentoring/training new team members once you have learned your role. Tell the interviewer that you can fill in for team members who might be ill as long as you have a little notice to re-arrange your schedule. Discuss how you look forward to celebrating team member birthdays and work anniversaries. And, mention that you look forward to achieving goals together as a group.

Rachelle's Answer

"I can work in a team environment! I crave the camaraderie that comes with a group based work environment and look forward to being a positive addition to your team here at Home Depot."

4.

Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

Start off by telling the interviewer that you are typically an organized person and achieve everything on time. Share how you usually organize your work. You might share that you keep a to-do list of all the objectives that you must complete, keep your electronic calendar up-to-date and that you spend 5-10 minutes at the beginning of your day reviewing your calendar for the day as well as prioritizing your to-do list for that day.

Next, share a time when you failed to get an assigned task done on time due to something outside of your control. Perhaps you were sick, an emergency arose, or someone else called in sick for the day changing your priorities. Share how you prioritized your time with the goal of achieving the deadline, and share why you were not able to achieve it on time. Finally, be sure to wrap it up by reiterating that you are usually a deadline driven person, and you almost always complete everything on time.

Rachelle's Answer

"I am always diligent when it comes to deadlines. However, once I remember having an abnormally large order from a regular client once. I was a little stressed about making sure it was perfect, so I put in four overtime hours to meet the expectation. It felt great to deliver high-quality service."

5.

How well would you say you know our departments and what we sell?

Be honest with the interviewer about your knowledge of departments and what is sold. If you have a lot of knowledge and experience on the Home Depot products, that is great! If not, just tell the interviewer that you do not know a lot and you look forward to learning. You might say that you know the basics and that Home Depot offers plumbing, lighting, paint, flooring, appliance, electrical, garden, and tool department. You might also mention that you know Home Depot sells quality washers/dryers, kitchen appliances, tools, paint, patio furniture, flowers, plumbing, and much more!

Rachelle's Answer

"I have shopped primarily in your paint department and also purchased by flowers and patio furniture from Home Depot this past year. I love your affordable prices but also the fact that you have great quality offerings as well. I am interested in learning more about your other departments."

6.

Why do you feel you will be better suited for this job than the rest of the applicants?

The interviewer wants to hear what unique skills you will bring to Home Depot, over anyone else. Bragging about yourself can be challenging, but you need to be able to show the interviewer, humbly, that you are the best person for the job. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged this trait in you.

Rachelle's Answer

"I feel that I am the best suited for this job because of my existing experience in customer service as well as the fact that I have training in upselling and customer dispute resolution. I have a passion for DIY home projects and my knowledge of many Home Depot products is already solid."

7.

Why do you want to work at Home Depot?

The interviewer wants to hear that you are looking forward to working at Home Depot. Home Depot is focused on encouraging people to take on DIY projects. Tell the interviewer why you look forward to being a part of something as an employee of Home Depot. Recognize that you would be helping families take on DIY projects. Be mindful that you would be educating them on selecting great new gadgets for their homes. And, acknowledge that you would be the setting for people to make selections for creating their dream home! Be excited to share that you would get to be a part of something great by being an employee at Home Depot.

Rachelle's Answer

"I love DIY, construction projects, and being creative in my own home, so the idea of helping others make their vision become a reality is a stimulating thought for me. The products at Home Depot are ones that I am passionate about and will have no problem promoting to your loyal customers."

8.

How do you define good customer service?

Start off by telling the interviewer that excellent customer service means having a positive attitude, and creating a great experience for customers while doing what it takes to ensure customers come back to your store. Tell the interviewer that great customer service is dropping what you are doing to happily assist a customer, greeting them when they walk through the door and asking them if you can help them find something.

Rachelle's Answer

"I love to deliver great customer service, and I define this by a few factors. First, do my customers feel listened to? Did they find choices related to their needs? Also, was I able to give them the product knowledge they needed to make an informed decision? Home Depot is known for delivering exceptional customer experience, and I plan to compliment this in every way, should I be hired."

9.

Tell me about the most rewarding experience you have had, working in a team environment. What made it so rewarding?

The interviewer wants to hear that you feel accomplished through teamwork. Talk about a time when you felt fulfilled through a team setting or project collaboration. An example may be a time when you worked on a team project in University, a recent work collaboration, or possibly an extracurricular experience such as coaching a little league team. Discuss the positive results of the teamwork and how you attained a positive outcome as a group.

Rachelle's Answer

"Last Christmas, we were short staffed, and run off of our feet during the biggest shopping season of the year. The struggle, the overtime hours, but also the excitement of huge sales numbers, put our team on a type of high that I had not seen before. It was pure adrenaline and super exciting. This experience is by far the best team environment in which I have ever worked. I loved the excitement and the way we all banded together to ensure the success of our store."

10.

Do you shop at Home Depot?

If you do not regularly shop at Home Depot, we recommend that you make a visit to their store before your interview, so you understand the company culture and shopping experience before arriving at your meeting. When asked this question, you can say, 'Yes, I have shopped at Home Depot!' If you regularly visit Home Depot, that's great! Tell the interviewer that you are a regular, and specify why you like the store so much.

Rachelle's Answer

"Absolutely, I shop at Home Depot! I come here frequently for my DIY needs, as I am currently finishing my basement. I have also rented tools from Home Depot. I have always had a great experience which is part of the reason why I am so thrilled to be here interviewing with you today."

11.

How do you handle stress on the job?

The interviewer would like to know if you can appropriately handle the stress related to this job. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief. If you can, provide an example of a time when you implemented a stress-management technique in your current role.

Rachelle's Answer

"I am quite resilient to stress and believe this is because of my eight-plus years' experience being in a management role in a fast-paced environment. Under times of extreme stress, I make sure to give myself a breather whether that be a quick walk around the block or a couple of minutes on the phone with my wife who is great at bringing me back down to earth."

12.

How do you expect to make a difference at Home Depot?

The interviewer wants to hear that you are excited about working at Home Depot and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make, if hired.

Ways to make a difference:

- Creating a favorable environment for customers by smiling, asking them if you can help them find something, and providing them with excellent service.
- Building business relationships with your co-workers, so everyone looks forward to coming to work each day.
- By helping ensure a place where parents and children come to buy supplies for their first DIY project!

Whatever comes to mind that you are passionate about, share it with the interviewer!

Rachelle's Answer

"I expect to make a difference at Home Depot by bringing positive energy to the store every day. I will also ensure that my product knowledge in my department is top-notch so that the customers are always confident in their purchase."

13.

Describe a time when you disliked company rules in your last job.

The interviewer wants to hear that you are not a rule breaker, and you support the rules the company has put into place. Tell the interviewer that you follow all of the company rules and are supportive of the leadership decisions the company makes regarding regulations. After all, there had to be some logic to their professional decision!

Rachelle's Answer

"I understand that there will be times when I dislike the rules at work, and that is okay. I do not always need to agree. So long as nobody is hurt or dishonest, I will follow the rules. There are processes and procedures in place that I will not know everything about, and I accept that. For instance, my current company incorporated split shifts. I do not agree with them because they affect work/life balance; however, I also understand that they are a cost-saving measure for the company."

14.

Tell me about a time when you led a team. What was your biggest success factor?

The interviewer would like to hear about a time that you led a team, with a positive outcome. Showcase for the interviewer the primary factors that made your leadership style a success. Your example could come from the workplace or perhaps a time when you led a group project during your post-secondary studies. Home Depot hires outgoing; natural leaders so show the interviewer that you will fit in very well.

Rachelle's Answer

"Our company had a sales contest last month, and I was asked to be our team leader for the challenge. I enjoyed that responsibility, and we ended up winning the reward in the end because my team increased sales by the highest percentage. I believe the biggest factor in our success was the enthusiasm I brought to the team. Everyone was engaged, and wanted to win."

15.

Tell me about your experience in working in retail.

The interviewer wants you to bring your resume to life for them.

If you have experience, start off by giving the interviewer a brief overview of your experience by sharing where you have worked, your job title, and any individual achievements. Add a sentence or two about what your job duties were in each role as well. Be sure to mention that you look forward to continuing to work in retail industry roles.

If you do not have experience working in retail, you can express that you have a solid idea of what it means to deliver excellent customer service. Show the ways you have been dedicated in the past, perhaps to volunteer efforts or part of a school club or athletics team.

Rachelle's Answer

"I have not worked in retail, as this role with Home Depot would be my first official job; however, I do have experience working in a team environment as Captain of my college football team for the past two years. I know a lot about collaboration and dedication."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
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Cashier
Assistant Manager
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30 Home Depot Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. What would you do if a coworker asked you to help them steal?
  2. Why should we not hire you?
  3. Can work in a team environment here at Home Depot?
  4. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
  5. How well would you say you know our departments and what we sell?
  6. Why do you feel you will be better suited for this job than the rest of the applicants?
  7. Why do you want to work at Home Depot?
  8. How do you define good customer service?
  9. Tell me about the most rewarding experience you have had, working in a team environment. What made it so rewarding?
  10. Do you shop at Home Depot?
  11. How do you handle stress on the job?
  12. How do you expect to make a difference at Home Depot?
  13. Describe a time when you disliked company rules in your last job.
  14. Tell me about a time when you led a team. What was your biggest success factor?
  15. Tell me about your experience in working in retail.
  16. Name your three best qualities.
  17. What are some of your weaknesses?
  18. When faced with a problem, how do you decide on the best solution?
  19. Tell me about a time when you went above and beyond for customer service.
  20. How strong is your knowledge of power tools?
  21. Do you see yourself a leader? When have you led a team?
  22. Where do you see yourself in the Home Depot organization in two years?
  23. How well do you handle customer complaints?
  24. If you found a twenty dollar bill in the parking lot, what would you do?
  25. What is a must have tool for any home improvement project?
  26. Do you prefer working in a team environment or alone?
  27. Tell me about a time when you had to work with someone you didn't get along with?
  28. Tell me about your latest DIY project.
  29. What are your salary expectations?
  30. What is your availability?
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