Comcast Mock Interview

To help you prepare for a Comcast job interview, here are 30 interview questions and answer examples.

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Question 1 of 30

Have you ever used Comcast as your cable provider? If so, what has been your experience?

The interviewer would like to know your personal experience with Comcast. If you have used Comcast as your cable provider, discuss what you enjoyed. Be sure to keep your response positive but be prepared to provide constructive feedback. If you do not have cable service at all, mention why you would choose this company, if you were to start using cable services.

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30 Comcast Interview Questions & Answers

  • 1. Have you ever used Comcast as your cable provider? If so, what has been your experience?

  • 2. What are your salary expectations?

  • 3. Do you believe that the mobile services of Comcast are competitively priced?

  • 4. Walk me through your technical support experience.

  • 5. Who are the biggest competitors of Comcast and how do we stand out from the rest?

  • 6. Name for me one objection you might receive from a Comcast mobile phone customer, and how you would overcome it to make a sale.

  • 7. How would you explain home monitoring to someone with little technical knowledge?

  • 8. Have you ever used Comcast as your internet service provider? If so, what has been your experience?

  • 9. How has the home monitoring industry changed, with the introduction of AI?

  • 10. If a customer called in to report a slow internet connection, how would you help them?

  • 11. What do you feel is the biggest advantage cable has over online streaming services?

  • 12. What would you do if you were running late for an alarm installation appointment?

  • 13. If Comcast asked you to approach three customers today, about a home phone line, where would you begin?

  • 14. How would you approach selling home phone services in the age of smartphones?

  • 15. What is the first thing you would do to put a customer at ease if they were upset about their cable service?

  • 16. Have you ever worked in a call center environment?

  • 17. How comfortable are you upselling a customer on their internet package?

  • 18. How would you react if a Comcast customer threatened to cancel their cable?

  • 19. What are your thoughts on illegal media or content downloading?

  • 20. What do you believe are the biggest privacy risks an internet user faces today?

  • 21. When it comes to helping our customers, is it more important to have technical knowledge or excellent customer service skills?

  • 22. We offer a range of monitoring services. What are they?

  • 23. How do you feel about having your inbound calls monitored or recorded?

  • 24. In your opinion, what are the most critical steps to troubleshooting a cable-related technical issue?

  • 25. Do you have experience in direct sales?

  • 26. Home phone service is a competitive industry. What can we do to stand out from our competitors?

  • 27. How would you rate your technical knowledge, when it comes to cable services?

  • 28. Where do you believe the future of home phone service is headed?

  • 29. How would you help a Comcast customer with no dial tone on their home phone?

  • 30. Would you violate Comcast company policy to make a customer happy?