Comcast Mock Interview

Practice 30 Comcast interview questions covering customer service, technical skills, and sales scenarios.

Question 1 of 30

Have you ever worked in a call center environment?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Most cable service companies will have call-center hubs where customers can call in to change or cancel their services, report technical difficulties, and make payments. Talk to the interviewer about any exposure you have in a call-center environment, along with any formal training you have received. If you do not have experience working in a call-center environment, mention a bit about your phone skills, and your customer service experience in general.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I worked for a cable competitor about two years ago, as an outbound telephone agent. My focus was on new customer acquisition as well as upgrading the services on existing accounts. I made about 200 calls per day with a 15% conversion rate. My target was 12%, so I am happy to say that I always exceeded these goals."

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Jaymie

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Anonymous Answer

Yes, I started my technology career in a call center in 2014.

Rachelle's Feedback

Good start! Try offering up details on this role (your job title, responsibilities, training, size of the center, call volume, etc), and any related successes.

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30Comcast Interview Questions & Answers

1.Have you ever worked in a call center environment?

2.Would you violate Comcast company policy to make a customer happy?

3.How would you help a Comcast customer with no dial tone on their home phone?

4.Where do you believe the future of home phone service is headed?

5.How would you rate your technical knowledge, when it comes to cable services?

Comcast Mock Interview

Have you ever worked in a call center environment?

30Comcast Interview Questions & Answers

1.Have you ever worked in a call center environment?

2.Would you violate Comcast company policy to make a customer happy?

3.How would you help a Comcast customer with no dial tone on their home phone?

4.Where do you believe the future of home phone service is headed?

5.How would you rate your technical knowledge, when it comes to cable services?

6.Home phone service is a competitive industry. What can we do to stand out from our competitors?

7.Do you have experience in direct sales?

8.In your opinion, what are the most critical steps to troubleshooting a cable-related technical issue?

9.How do you feel about having your inbound calls monitored or recorded?

10.We offer a range of monitoring services. What are they?

11.When it comes to helping our customers, is it more important to have technical knowledge or excellent customer service skills?

12.What do you believe are the biggest privacy risks an internet user faces today?

13.What are your thoughts on illegal media or content downloading?

14.How would you react if a Comcast customer threatened to cancel their cable?

15.How comfortable are you upselling a customer on their internet package?

16.Have you ever used Comcast as your cable provider? If so, what has been your experience?

17.What is the first thing you would do to put a customer at ease if they were upset about their cable service?

18.How would you approach selling home phone services in the age of smartphones?

19.If Comcast asked you to approach three customers today, about a home phone line, where would you begin?

20.What would you do if you were running late for an alarm installation appointment?

21.What do you feel is the biggest advantage cable has over online streaming services?

22.If a customer called in to report a slow internet connection, how would you help them?

23.How has the home monitoring industry changed, with the introduction of AI?

24.Have you ever used Comcast as your internet service provider? If so, what has been your experience?

25.How would you explain home monitoring to someone with little technical knowledge?

26.Name for me one objection you might receive from a Comcast mobile phone customer, and how you would overcome it to make a sale.

27.Who are the biggest competitors of Comcast and how do we stand out from the rest?

28.Walk me through your technical support experience.

29.Do you believe that the mobile services of Comcast are competitively priced?

30.What are your salary expectations?