15Client Services Manager
Interview Questions

1. What experience do you have managing a team?

2. What is the main method of customer or client feedback you have utilized as a Client Services Manager?

3. Describe the processes you have employed to ensure all client/customer feedback is communicated back to the right people in the company?

4. If you had to pick one, which attribute or skill have you found is the most important when dealing with clients/customers?

5. These days analytical skills are important for most jobs. Explain how you would utilize your analytical skills as a Client Services Manager.

6. Client Services Managers work with several different clients. How do you prioritize your tasks across these different clients?

7. How do you proactively remain aware of your customers'/clients' needs, thereby avoiding decreased customer/client satisfaction?

8. Keeping an eye on the competition should be a key responsibility for Client Services Managers, so companies can react and protect customer/client loyalty. What specific steps have you taken as a Client Services Manager to keep up with the competition?

9. Describe a time when you found an opportunity to offer additional services/products to the client/customer to further strengthen their relationship with your company. What was the outcome of the offer?

10. In order for Client Services Managers to deliver the best service to their clients/customers, they need to invest time in their own personal development. In what area(s) do you hope to further develop as a Client Services Manager?

11. It is important that clients/customers trust the Client Services Manager they work with. What have you done in the past to earn and build that trust with your clients/customers?

12. Is there a time that you had to persuade the client/customer that one of your company's products/services would NOT effectively meet their needs? Explain how you went about persuading them and what solution, if any, you offered.

13. Describe a time you had to deal with a difficult client/customer. What did you do to deal with the situation without harming the relationship?

14. Having close relationships with clients/customers, Client Services Managers would be a valuable asset to growing a company's products/services. Have you ever contributed to the development of a new product or service for your company? What was your contri

15. Describe a time you had to manage a customer's/client's expectations. How did you go about doing this without negatively impacting the relationship?