Client Services Manager Mock Interview

To help you prepare for your Client Services Manager interview, here are 30 interview questions and answer examples.

Client Services Manager was written by and updated on January 12th, 2022. Learn more here.

Question 1 of 30

Client services managers work with several different clients. How do you prioritize your tasks across these different clients?

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List of 30 Client Services Manager Interview Questions & Answers

  1. 1.

    Client services managers work with several different clients. How do you prioritize your tasks across these different clients?

  2. 2.

    What has contributed to your success as a client services manager?

  3. 3.

    What have you done in the past to earn and build that trust with your clients/customers?

  4. 4.

    Keeping an eye on the competition should be a key responsibility for client services managers, so companies can react and protect customer/client loyalty. What specific steps have you taken as a client services manager to keep up with the competition?

  5. 5.

    How have you handled an employee that wasn't performing up to standard?

  6. 6.

    Describe how you built a positive relationship with your team.

  7. 7.

    If you had to pick one, which attribute or skill have you found is the most important when dealing with clients/customers?

  8. 8.

    For client services managers to deliver the best service to their clients/customers, they need to invest time in their personal development. In what area(s) do you hope to further develop as a Client Services Manager?

  9. 9.

    Describe a time you had to manage a customer's/client's expectations. How did you go about doing this without negatively impacting the relationship?

  10. 10.

    When hiring for your team, what qualities do you look for?

  11. 11.

    What is your greatest achievement as a client services manager?

  12. 12.

    These days analytical skills are important for most jobs. Explain how you would utilize your analytical skills as a client services manager.

  13. 13.

    What experience do you have managing a team?

  14. 14.

    Describe the processes you have employed to ensure all client/customer feedback is communicated back to the right people in the company?

  15. 15.

    What is the main method of customer or client feedback you have utilized as a client services manager?

  16. 16.

    How do you remain aware of your clients' needs, thereby avoiding decreased customer satisfaction?

  17. 17.

    Describe a time when you found an opportunity to offer additional services/products to the client/customer to further strengthen their relationship with your company.

  18. 18.

    Is there a time that you had to persuade the client/customer that one of your company's products/services would NOT effectively meet their needs? Explain how you went about persuading them and what solution, if any, you offered.

  19. 19.

    Describe a time you had to deal with a difficult client/customer. What did you do to deal with the situation without harming the relationship?

  20. 20.

    Having close relationships with clients/customers, client services managers would be a valuable asset to growing a company's products/services. Have you ever contributed to the development of a new product or service for your company?

  21. 21.

    What do you consider good customer service? And can you provide an example of how you made it better?

  22. 22.

    What do you enjoy most about working with clients?

  23. 23.

    Describe how you handled conflict within your team.

  24. 24.

    Why are you the best candidate for this position?

  25. 25.

    How would you describe your management style?

  26. 26.

    Describe how you have initiated an incentive program for your staff.

  27. 27.

    What steps do you take to implement changes?

  28. 28.

    Tell me about a recent stressful situation and how you handled it.

  29. 29.

    Tell me about a time when you received poor customer service.

  30. 30.

    What is the last skill you learned?