15 Client Services Manager Interview Questions
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1.
What experience do you have managing a team?
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2.
What is the main method of customer or client feedback you have utilized as a Client Services Manager?
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3.
Describe the processes you have employed to ensure all client/customer feedback is communicated back to the right people in the company?
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4.
If you had to pick one, which attribute or skill have you found is the most important when dealing with clients/customers?
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5.
These days analytical skills are important for most jobs. Explain how you would utilize your analytical skills as a Client Services Manager.
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6.
Client Services Managers work with several different clients. How do you prioritize your tasks across these different clients?
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7.
How do you proactively remain aware of your customers'/clients' needs, thereby avoiding decreased customer/client satisfaction?
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8.
Keeping an eye on the competition should be a key responsibility for Client Services Managers, so companies can react and protect customer/client loyalty. What specific steps have you taken as a Client Services Manager to keep up with the competition?
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9.
Describe a time when you found an opportunity to offer additional services/products to the client/customer to further strengthen their relationship with your company. What was the outcome of the offer?
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10.
In order for Client Services Managers to deliver the best service to their clients/customers, they need to invest time in their own personal development. In what area(s) do you hope to further develop as a Client Services Manager?
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11.
It is important that clients/customers trust the Client Services Manager they work with. What have you done in the past to earn and build that trust with your clients/customers?
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12.
Is there a time that you had to persuade the client/customer that one of your company's products/services would NOT effectively meet their needs? Explain how you went about persuading them and what solution, if any, you offered.
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13.
Describe a time you had to deal with a difficult client/customer. What did you do to deal with the situation without harming the relationship?
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14.
Having close relationships with clients/customers, Client Services Managers would be a valuable asset to growing a company's products/services. Have you ever contributed to the development of a new product or service for your company? What was your contri
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15.
Describe a time you had to manage a customer's/client's expectations. How did you go about doing this without negatively impacting the relationship?