MockQuestions

Fintech Account Manager Interview Questions

To help you prepare for your Fintech Account Manager interview, here are 30 interview questions and answer examples.

Fintech Account Manager was written by and published on March 3rd, 2021. Learn more here.

Question 1 of 30

What motivates you?

How to Answer

The interviewer wants to know what drives you to work hard and be successful. In this case, mentioning that you are motivated by human connection suits this role. Whereas a person strictly in sales might be driven primarily by commissions (money), and this may be one of your internal motivators too, the interviewer will want to hear that you're also motivated by helping customers and solving problems for them.

Written by Marcie Wilmot on March 3rd, 2021

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30 Fintech Account Manager Interview Questions & Answers

  • Behavioral

    1. What motivates you?

      How to Answer

      The interviewer wants to know what drives you to work hard and be successful. In this case, mentioning that you are motivated by human connection suits this role. Whereas a person strictly in sales might be driven primarily by commissions (money), and this may be one of your internal motivators too, the interviewer will want to hear that you're also motivated by helping customers and solving problems for them.

      Written by Marcie Wilmot on March 3rd, 2021

      1st Answer Example

      "The reason I'm cut out to be a fintech account manager is because I genuinely enjoy helping and getting to know clients. Many of them honestly become friends of mine; I build trusting and long-term relationships with them. During our talks, I find out what business challenges they are dealing with, and nothing pleasures me more than when I can offer them a solution to their problem(s). I always stay up on new product features so I can educate the clients and potentially solve issues for them."

      Written by Marcie Wilmot on March 3rd, 2021

  • Behavioral

    2. What are your greatest strengths and weaknesses?

      How to Answer

      Interviewers frequently ask this question. Prior to the interview, rehearse talking about several strengths and at least one weakness of yours. Choose strengths that relate to the fintech account manager role like being friendly/pleasant, easy to talk to, a natural networker, passionate about finance/investing, great at selling, a relationship-builder, or organized. When it comes to weaknesses, pick one that can also be viewed as a positive.

      Written by Marcie Wilmot on March 3rd, 2021

      1st Answer Example

      "I would say that my greatest strength is my ability to build relationships quickly and easily. I always strive to be friendly and genuine, and I think that many people find me to be trustworthy. No matter where I am, whether I'm out to dinner or online on a social media platform, I make new connections without any issue. I'm outgoing and not afraid to strike up a conversation with someone or offer information or guidance that I think will help them. I also make a real effort to stay in touch with people, and this is beneficial when it comes to being an account manager because it helps me to form true, long-lasting friendships and relationships with clients. In terms of weaknesses, sometimes I get hyper-focused on big opportunities, and I have to make sure I don't let smaller accounts fall through the cracks. I am aware of this tendency and use various organizational methods to combat it."

      Written by Marcie Wilmot on March 3rd, 2021

  • Behavioral

    3. Why do you believe you'll be a good account manager?

      How to Answer

      This is a chance to really sell yourself. Speak to all the things that account managers do (build/nurture relationships; upsell/cross-sell; educate clients about products; pinpoint client problems and try to resolve them) and show how you excel in these areas. Share any experience you have doing these things. If you lack experience, emphasize how your personality is well suited to the role and that you're eager to learn and grow.

      Written by Marcie Wilmot on March 3rd, 2021

      1st Answer Example

      "Ever since I was young, I've always been driven to sell. When I was 10, I sold blueberries that I picked to neighbors and relatives. When I was 16, I placed first in fundraising (selling candy) for my soccer team. Fast forward to college, when I was selected to lead the finance club at my school. I was a natural at getting new people to join the group, and our membership grew significantly. Selling is in my blood. Beyond that, though, I have a genuine love of people and making new connections. I make new friends easily, and I know that on the phone and in person I will be able to develop meaningful relationships with your clients. I will learn your products inside and out so I can educate clients about them and recognize when a product will fill their needs. I'm competitive yet friendly, and I know I am cut out to be an account manager."

      Written by Marcie Wilmot on March 3rd, 2021

  • Behavioral

    4. Tell me about your leadership style.

      How to Answer

      You might be asked this question if the interviewer is looking for an account manager who will also train and oversee others. Show that you are confident in taking charge and setting a good example. Explain the type of leadership style you tend to use and how this helps you effectively hire, mentor, and supervise others. If you are lacking experience in this area, talk to the interviewer about the personality traits you possess that will make you a good leader.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Behavioral

    5. Would you rather a higher base pay without many commission opportunities or a lower base pay with lots of commission opportunities? Why?

      How to Answer

      Your answer to this question will help show the interviewer how driven you are to sell. Although your primary job function as a fintech account manager will be to foster new client relationships and keep existing clients happy, there is also a large sales component. You will want to show that you are motivated to sell, which generally means that you're open to earning commissions and bonuses in addition to your base salary.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Competency

    6. What kind of experience do you have in fintech account management and/or sales?

      How to Answer

      The interviewer wants to get a sense of how much experience you have in fintech account management and sales. If you have previously worked in either area, tell the interviewer all about it, highlighting why this was a great fit for you. If you lack experience, talk about the personality traits that will allow you to excel in this role.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Competency

    7. What sales and account management software do you know how to use?

      How to Answer

      There are many different software programs widely available that fintech account managers use to organize and prioritize their accounts. It's likely that the company you're interviewing for uses one of these programs. Tell the interviewer which programs you have used before but indicate that you are open to learning new software too. If you haven't used any relevant programs in the past, convey that you are a quick and eager learner.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Competency

    8. How do you meet your quotas?

      How to Answer

      Part of being a successful account manager is being able to sell. By asking this question, the interviewer is looking for some insight into your selling methodologies. They want to know that you can consistently meet or even exceed your targets. Discuss the strategies you've successfully used in the past to meet your quotas and how you will do that in this position too.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Competency

    9. In your opinion, what is our company's biggest challenge?

      How to Answer

      The interviewer wants to know that you researched their company and the fintech industry before you came in. Being knowledgeable in these areas shows you are genuinely interested in this specific job and field. Being able to suggest possible company and industry challenges also shows your ability to think critically. Even better if you can propose some potential solutions as well.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    10. What do you know about our company?

      How to Answer

      Remember that the interviewer wants to see that you really want this specific job. They don't want to sense that you are desperate and willing to take any job. Make sure to do your research on the company prior to the interview so you know what it does, what kind of products it sells, who some of its larger customers are, and why you will fit in well there.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    11. Explain why you are interested in this specific fintech account manager position.

      How to Answer

      The interviewer wants to know what about this job in particular appeals to you and why you feel it's a good fit for you. This is a great opportunity to show the interviewer that you have researched their company. You want to express interest in working specifically for them and explain why you are well suited to the role.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    12. Why should we hire you instead of other candidates?

      How to Answer

      This is a chance to really sell yourself and to explain what differentiates you from the other candidates. Be sure to practice your answer to this question several times in advance so it flows and you don't stumble at all. Talk about your strengths. Be specific and exude confidence and excitement.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    13. How well do you know the fintech industry?

      How to Answer

      The interviewer wants to know how much fintech knowledge and experience you have. They are hoping to hear that you are already familiar with the product types and terminology and that you have a network of connections that you will bring with you to the role. If you have a background in the same or a similar industry, let the interviewer know. If not, indicate how eager and willing you are to learn about it.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    14. Tell me why this job is right for you at this time in your career.

      How to Answer

      Tell the interviewer why you are looking to make a change and why you think you're a great fit for this role. Be thoughtful and draw upon the research you have done on the company. Make sure the interviewer knows how excited you are by their company, the role, and the fintech industry as a whole. Be positive about your current/last employer; negativity doesn't come across well.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    15. How long have you sold fintech products?

      How to Answer

      The interviewer wants to hear that you have experience working with and selling the type of product their company sells. The more experience you have, the easier it'll be for you to hit the ground running when you start working there - and the interviewer knows this. If you've worked with fintech products in the past, discuss this with the interviewer. If not, talk about your willingness and eagerness to learn.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    16. Do you know any of our customers?

      How to Answer

      Many times fintech companies look to hire account managers who already have existing relationships with their customers and target prospects because this makes it easier for them to introduce and/or sell their products to them. If you already have connections in the fintech industry, definitely name-drop and let the interviewer know. If you don't, indicate that you are working on building up your industry network and understand the importance of doing so.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    17. What kind of feedback did you receive at your last job?

      How to Answer

      An interviewer might ask this question in order to find out what kind of feedback you've received in the past and how you handled it. You will want to show that you were open to receiving your manager's feedback, took it constructively, and used it to better yourself and your work performance.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    18. Why do you want to leave your current position?

      How to Answer

      The interviewer may want to know why you want to leave your current job. If you're not careful about how you answer this question, you might raise red flags in the interviewer's mind. For instance, make sure you don't badmouth your prior employer (even if they deserve it!) Frame everything in a positive light. You want to be honest, positive, and bring the focus back to what the new role has to offer and how you're the perfect fit for it.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Discovery

    19. What do you like most about your current role?

      How to Answer

      This question is the interviewer's way of uncovering what motivates you and what you like and dislike. They want to see if this aligns with the fintech account manager position. Consider what an account manager does and connect that to your current job in a favorable manner.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Operational

    20. Tell me how you will stay in contact with customers.

      How to Answer

      One of the most important parts of an account manager's job is to communicate with clients. The interviewer wants to know how you plan to build and maintain relationships with customers. Talk about how you will be communicative, helpful, and friendly. You can also talk about the methods you will use to communicate and how frequently you will do so.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Scenario

    21. If you were the manager, how would you measure the success of the members of your team?

      How to Answer

      The interviewer is trying to gauge your ability to lead a team. One important part of overseeing others is being aware of each team member's performance. If someone is struggling, it's your job to help them. Tell the interviewer how you would measure and track the success of your team as the manager.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Scenario

    22. If you were the manager, how would you motivate your team?

      How to Answer

      As a fintech account manager, you may end up leading others. The interviewer wants to know how you would ensure that your team stays motivated and productive. You'll want to explain to the interviewer that you would spend time finding out what drives the members of your team, including what they are passionate about and how they like to be rewarded. If possible, cite past examples of when you've done this before.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Scenario

    23. If you were your own client, how would you describe yourself as an account manager?

      How to Answer

      The interviewer can learn a lot about you from this question. You will want to appear confident without being arrogant, and you'll want to discuss several of the attributes and personality traits that the interviewer is looking for in an account manager. Namely, that you are friendly, communicative, capable, honest, proactive, client-focused, and knowledgeable about finance and technology.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Scenario

    24. If a long-term client of ours informed you that they wanted to end our business relationship, how would you convince them to stay?

      How to Answer

      It's important that a fintech account manager is able to save accounts. If a client expresses unhappiness, as their account manager it will be your job to first understand and then fix the problem in order to keep their business. Explain the steps you would take to smooth things over with the customer.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Scenario

    25. Pretend I'm one of your clients. How would you upsell or cross-sell this company's products to me?

      How to Answer

      The point of this question is for the interviewer to see how you act as an account manager. Use your imagination and pretend they are a client. Make sure that prior to the interview you research the company, its products, and the industry so you have an idea of how you would upsell or cross-sell its products.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Scenario

    26. You have been given 75 clients. How will you manage them? What will you do first?

      How to Answer

      The interviewer wants to know how you will handle a lot of clients while still giving them all the attention they require. Discuss how you will prioritize and organize your clients, as well as how frequently and in what ways you plan to communicate with them. It's important to balance the needs of the clients with the needs of the company.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Situational

    27. Tell me about a time when you made a mistake that cost an account.

      How to Answer

      Everyone makes mistakes. The interviewer knows this and wants you to describe a time when you made an error at work. Clearly explain what happened, what your role was, what you did to fix the mistake, and what lessons you learned. Be honest and take responsibility but emphasize how this taught you to do things differently in the future.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Situational

    28. Describe a contribution you made to the last team you worked on.

      How to Answer

      It's important to show the interviewer that you are a team player and someone who works well with others. Talk about a time when you were expected to achieve a goal in a team setting. Discuss how you went above and beyond to help your team and how your team achieved success.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Situational

    29. What is the largest project you have ever worked on and how did you manage it?

      How to Answer

      The interviewer wants to learn more about how you handle yourself when you're involved in a big project. Tell them about the project, what your contribution was, and the end result. Consider discussing what you learned from the experience and how you will carry those lessons into the future with you.

      Written by Marcie Wilmot on March 3rd, 2021

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  • Situational

    30. Have you ever made a mistake that made a customer unhappy? What did you do to fix the problem?

      How to Answer

      The interviewer wants to know how you recovered from a mistake you made. It's most important that you show the interviewer what you learned from the mistake so you don't repeat it again. Explain that you view mistakes as a chance to learn, not as a failure.

      Written by Marcie Wilmot on March 3rd, 2021

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