How to Answer: In your most recent position, what was the most common customer service issue you addressed?
Advice and answer examples written specifically for a Customer Service Manager job interview.
12. In your most recent position, what was the most common customer service issue you addressed?
How to Answer
When the hiring authority is aware of the types of service issues you commonly come across in your current role, they can more easily assess what you will be ready to handle in your upcoming position. Speak about the customer service issues that most often come across your desk, and what you do to repair disputes and improve customer service related scenarios in the future.
Written by Rachelle Enns on February 26th, 2021
Entry Level
"In my first job out of university, I was a server at a popular steak house. I heard many customers complain that their food took too long to come out. Noticing this, I would encourage the customers to have a cocktail and an appetizer and get their steak order to the kitchen earlier rather than later. I learned how important timing was for the kitchen and all the other staff. My system worked very well, and eventually, other team members started to time their tables in a similar way."
Written by Rachelle Enns on February 26th, 2021
Answer Example
"The most common customer service issue I have come across in my current role is customers waiting too long in line. Due to budget cuts, we have been understaffed for quite some time now, which often means longer wait times. To help resolve this, I jump in during peak times. I help at the tills to bag items, chat with people, and create an overall collaborative vibe. My efforts have alleviated the situation significantly, and customer complaints have dropped approximately 15%."
Written by Rachelle Enns on February 26th, 2021