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Nordstrom Interview
Questions

20 Questions and Answers by Rachelle Enns

Updated August 30th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 20
How will Nordstrom benefit from hiring you?
View Answer
How to Answer
The interviewer wants to hear the one unique thing that sets you apart from every other candidate who has applied for this position. Talking about ourselves in this way can be challenging. Reach out to a few co-workers, family members, and friends. Ask them for their opinion on your greatest traits. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart by using different words which will make you a stand-out candidate.
20 Nordstrom Interview Questions
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  1. How will Nordstrom benefit from hiring you?
  2. How do you get along with others at work?
  3. How often do you shop at Nordstrom?
  4. In which department would you most enjoy working?
  5. Why do you want a career in fashion?
  6. How many hours do you expect to work per week?
  7. What aspect of fashion do you enjoy the most?
  8. Who are your favorite designers?
  9. Where do you see yourself at Nordstrom in three years?
  10. Why do you want a job at Nordstrom?
  11. Are you a reliable person? Explain.
  12. Do you enjoy talking to people about fashion?
  13. What was one of your biggest setbacks, and how did you overcome it?
  14. In what areas does your fashion knowledge need to be improved upon?
  15. What do you know about Nordstrom?
  16. How long do you see yourself working at Nordstrom?
  17. Tell me about a time that you went above and beyond for a customer?
  18. When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
  19. If I asked you to pick out an outfit in the store right now, what would you pick?
  20. What type of manager brings out the best in you?
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15 Nordstrom Answer Examples
1.
How will Nordstrom benefit from hiring you?
The interviewer wants to hear the one unique thing that sets you apart from every other candidate who has applied for this position. Talking about ourselves in this way can be challenging. Reach out to a few co-workers, family members, and friends. Ask them for their opinion on your greatest traits. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart by using different words which will make you a stand-out candidate.

Rachelle's Answer
"Nordstrom will benefit from hiring me in a few ways. One, I bring with me a strong Rolodex of clients from my previous commissioned fashion sales role. Second, I come with strong recommendations. I am reliable, eager to sell, and a great face for your well-known and respected brand. I plan to make a strong, and positive, impact immediately after being hired."
2.
How do you get along with others at work?
The interviewer wants to gauge if you can maintain healthy relationships in the workplace. They want to know more about the dynamics with your coworkers. Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor, and support are all great qualities that make co-worker relationships healthy and harmonious.

Rachelle's Answer
"I tend to get along well with my coworkers, and if occasionally something comes up, I'm sure to address any issue, so it doesn't get out of hand and create a divisive work environment. I'm always trying to be supportive, and a team player. More than anything, I want always to be positive and respectful towards those with whom I work."
3.
How often do you shop at Nordstrom?
Perhaps you are a preferred member, or maybe you have not visited often. Regardless, you should have at least one to two experiences at a Nordstrom store before you head into your interview. You might mention that you like to have two big stock-up shopping trips a year. You might share that you shop at Nordstrom monthly because you just can't pass it up when you are already at the mall. Or, you might share that you love visiting Nordstrom for holidays and events such as Mother's Day, Father's Day, Graduations, Weddings, Baby Showers, and Christmas because it is a great place to get gifts!

Rachelle's Answer
"I love shopping at Nordstrom, and also Nordstrom Rack. The customer service is amazing, and I love the selection offered, as well as the brands. I am in your store once a month, if not more."
4.
In which department would you most enjoy working?
Interviewers want to ensure you are placed into a job, within a Nordstrom department, that you will enjoy. Now is the time to share what your perfect fit may be, within their store. Start off by telling the interviewer that you will happily work in any department, but if you were able to choose a department, you would select 'insert your desired department here.' This flexibility will show the interviewer that you are a team player willing to work in other areas to support the store, and it opens that door for the interviewer to place you where you want to be!

Rachelle's Answer
"I have always had a penchant for footwear! I know it well and am very familiar with the various labels that you carry. For that reason, I would like to be considered for your footwear department, If this choice is not available, I am willing to be trained in another department such as lingerie, or even handbags."
5.
Why do you want a career in fashion?
The interviewer wants to hear that you are excited about working in the fashion industry. What makes you passionate about this field? Perhaps it is your love for design and color. Maybe you enjoy helping people find their style. Or, do you like assisting people to see their style evolve? Whatever makes you passionate about the field, share it with the interviewer.

Rachelle's Answer
"I want a career in fashion because it's a topic that I have a lot of passion for and knowledge in. I like to show people how to dress for their lifestyle and elevate their look without breaking the bank, or being uncomfortable in clothes that aren't the best shape or cut for them."
6.
How many hours do you expect to work per week?
Everyone has a different expectation of how many hours they would like to work, and the interviewer is merely learning what your needs and expectations are. Before arriving at your interview, have some hours in mind that will work well with your schedule. Keep your answer to the point as there is no need to go into great detail about your personal life.

Rachelle's Answer
"At this point, I am available to work part-time, to work with my University schedule. I can work around 20 hours per week. Once the summer hits, I am available full time."
7.
What aspect of fashion do you enjoy the most?
The interviewer wants to learn more about your passion for fashion. Start off by telling the interviewer what makes you excited about the fashion industry. Next, share how you stay on top of new fashion trends. You might share that your favorite aspect is helping people feel good about themselves through fashion, and you love following the latest fashion trends on Pinterest.

Rachelle's Answer
"I love that these days, nearly anything goes. Trendy, vintage throwbacks, mixed prints, celeb influence, and more. It's always evolving and inspirational."
8.
Who are your favorite designers?
The interviewer wants to hear that you enjoy fashion and are familiar with famous designers. We recommend that you visit Nordstrom's website before your interview to get familiar with the designers they are currently offering. Merely pick the designer whose style most appeals to you, and share it with the interviewer. Be sure to mention why you like that style too. For example, you might suggest that you like Alexander Wang's fashionable handbags because they are always timeless and elegant.

Rachelle's Answer
"Right now, my favorite designer is Ted Baker. I love the classic elements mixed in with the out-there print, on many of the clothes and accessories. I know that you have many great smaller designers in your stores as well. Which ones are your favorite?"
9.
Where do you see yourself at Nordstrom in three years?
The interviewer would like to know a bit more about your longer-term aspirations within Nordstrom.

If you have hopes of being promoted or moving into another role, tell the interviewer that you look forward to the opportunity to step into that role someday, but you understand it may take several years to get there. Next, mention that you are willing to do what it takes, in the role you are hired into until you can make this transition.

Rachelle's Answer
"I plan to make Nordstrom my long-term home. I would like to work my way into an assistant manager position, and then into management. In three years I plan to show you, through hard work and dedication, that I am someone that should be considered for a management role."
10.
Why do you want a job at Nordstrom?
The interviewer wants to hear that you are excited about working at Nordstrom. Nordstrom aims always to be fashionable. Tell the interviewer why you look forward to being a part of a fashion-focused team at Nordstrom. Be excited that you would be encouraging men & women through helping them feel good about themselves and the way they dress. Be excited to share that you would get to be a part of something great by being an employee at Nordstrom!

Rachelle's Answer
"I have been an assistant manager in my clothing department for three years. I am ready for advancement in a management role; however, my organization is unable to promote me without a transfer to another city. When I saw your position open for a management role, and so close to my home, I was excited. What excited me even more; however, is that you are known a brand that I have closely followed for many years. You have developed a strong sense of trust with your customers, and I genuinely appreciate that."
11.
Are you a reliable person? Explain.
The interviewer needs to hear that you are reliable and that you understand what it means to be a trustworthy employee. Start off by telling the interviewer that you are stable and do not call off from work unless you would have an emergency or are very ill. Next, share with the interviewer how few times you have called off from work in the past year. If you were sick with the flu and had to call off work two days in a row, that's to be expected! We are all human and get sick from time-to-time. Finally, mention that you always complete all of your assigned tasks for the shift to help the team keep the store in top-notch performing order. Display your level of reliability by giving examples such as being early for work, filling in for others, or lending a hand without being asked.

Rachelle's Answer
"I am most certainly a reliable person. I am always 10 minutes early for my shifts and have no trouble picking up extra shifts if someone calls in sick. My references will attest to the fact that I am a highly reliable and responsible employee."
12.
Do you enjoy talking to people about fashion?
ONordstrom is a customer focused fashion business, and the interviewer needs to hear that you enjoying talking to people about fashion. Start off by telling the interviewer that you like talking about fashion, offering fashion advice, picking out the latest styles, and staying on top of fashion trends. Next, share that you look forward to talking about fashion with customers at Nordstrom.
13.
What was one of your biggest setbacks, and how did you overcome it?
The interviewer wants to hear that you do not allow challenges to get the best of you. Think about a time when you had a setback, personal or work-related. Start off by giving an overview of the situation. Next, share that you maintained a positive outlook and did not allow this to get the best of you. Finally, share what you did instead to keep moving on instead of focusing on the setback.

Rachelle's Answer
"When working in a customer facing role, as I do, setbacks will happen on a regular basis. I recall one time when I hit my weekly sales target by just a hair. Ten minutes before closing, a customer returned an item purchased from me. It put me in the hole! It felt very discouraging. With that said, I took that energy and applied it to my following weeks' KPI's and knocked it out of the park the following few weeks."
14.
In what areas does your fashion knowledge need to be improved upon?
The interviewer wants to learn more about your knowledge. Share one particular area in which you could improve your fashion knowledge. Perhaps you could learn more about men's clothing sizes. Maybe you could learn more about how to provide maternity clothing advice to women. Or, maybe you could learn more about how to properly fit a suit. Show excitement when it comes to gaining a new skill!

Rachelle's Answer
"If I could choose one area in which to improve my fashion knowledge, I would choose menswear, particular suiting. It's such an art, to tailor the perfect suit, and I would love to learn more."
15.
What do you know about Nordstrom?
As with any job interview, we recommend that you visit the company website before going to your meeting. When asked this question, list a few facts that you learned about Nordstrom from their website, articles, or even online reviews.

Rachelle's Answer
"I have researched Nordstrom a great deal, and have been a dedicated customer for many years. Nordstrom has been in business over 100 years, and I know that you have about 320 stores. I appreciate that Nordstrom started out as a small shoe store in Seattle, and is now publicly traded on the NYSE. What a success story!"
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