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Nordstrom Interview

20 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 20

What aspect of fashion do you enjoy the most?

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Nordstrom Interview Questions

  1. 1.

    What aspect of fashion do you enjoy the most?

      The interviewer wants to learn more about your passion for fashion. Start off by telling the interviewer what makes you excited about the fashion industry. Next, share how you stay on top of new fashion trends. You might share that your favorite aspect is helping people feel good about themselves through fashion, and you love following the latest fashion trends on Pinterest.

      Rachelle's Answer

      "I love that these days, nearly anything goes. Trendy, vintage throwbacks, mixed prints, celeb influence, and more. It's always evolving and inspirational."

  2. 2.

    When have you been asked to perform a function or complete a task in which you had little or no experience in doing?

      The interviewer would like to know about a time when you were asked to take on a task for which you knew very little. Have you ever had to take on a responsibility or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. Include the outcome, and what you learned.

      Rachelle's Answer

      "I was asked to train an employee on a new point of sale system that I hardly knew. To prepare, I worked overtime, watching online tutorials so that the new employee's training time was well spent."

  3. 3.

    Who are your favorite designers?

      The interviewer wants to hear that you enjoy fashion and are familiar with famous designers. We recommend that you visit Nordstrom's website before your interview to get familiar with the designers they are currently offering. Merely pick the designer whose style most appeals to you, and share it with the interviewer. Be sure to mention why you like that style too. For example, you might suggest that you like Alexander Wang's fashionable handbags because they are always timeless and elegant.

      Rachelle's Answer

      "Right now, my favorite designer is Ted Baker. I love the classic elements mixed in with the out-there print, on many of the clothes and accessories. I know that you have many great smaller designers in your stores as well. Which ones are your favorite?"

  4. 4.

    How do you get along with others at work?

      The interviewer wants to gauge if you can maintain healthy relationships in the workplace. They want to know more about the dynamics with your coworkers. Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor, and support are all great qualities that make co-worker relationships healthy and harmonious.

      Rachelle's Answer

      "I tend to get along well with my coworkers, and if occasionally something comes up, I'm sure to address any issue, so it doesn't get out of hand and create a divisive work environment. I'm always trying to be supportive, and a team player. More than anything, I want always to be positive and respectful towards those with whom I work."

  5. 5.

    If I asked you to pick out an outfit in the store right now, what would you pick?

      The interviewer wants to hear that you can put together a fashionable outfit without much effort. Think about a great outfit. It can be a classic chic outfit or a fun look for a formal event. It can be a perfect business ensemble. Stick to a style that you know and appreciate, while giving fun facts about the designers that you choose for your ensemble.

      Rachelle's Answer

      "I would pick a classic knee-length lace dress in a light shade of pink, pair it with nude heels, and top it off with a classic pearl necklace to wear to a wedding this upcoming weekend. I particularly love the nude pumps that Stuart Weitzman is offering this season. They are so classic and also comfortable enough to stand in all day."

  6. 6.

    Why do you want a career in fashion?

      The interviewer wants to hear that you are excited about working in the fashion industry. What makes you passionate about this field? Perhaps it is your love for design and color. Maybe you enjoy helping people find their style. Or, do you like assisting people to see their style evolve? Whatever makes you passionate about the field, share it with the interviewer.

      Rachelle's Answer

      "I want a career in fashion because it's a topic that I have a lot of passion for and knowledge in. I like to show people how to dress for their lifestyle and elevate their look without breaking the bank, or being uncomfortable in clothes that aren't the best shape or cut for them."

  7. 7.

    Tell me about a time that you went above and beyond for a customer?

      Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Be sure to close with how happy the customer was when they left!

      Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.

      Rachelle's Answer

      "In my current organization, we have a very stringent return policy. It's very different from the flexible return policy that Nordstrom offers its customers. I had a customer who was very upset when she realized that she missed our return window by two days. Her items were unworn, and she had the receipt, so I did break the rules and took her return. I was ready to take the heat from management, but fortunately, that didn't happen. The customer was pleased that I was willing to be flexible in that way and she has used me as her shopper ever since."

  8. 8.

    Are you a reliable person? Explain.

      The interviewer needs to hear that you are reliable and that you understand what it means to be a trustworthy employee. Start off by telling the interviewer that you are stable and do not call off from work unless you would have an emergency or are very ill. Next, share with the interviewer how few times you have called off from work in the past year. If you were sick with the flu and had to call off work two days in a row, that's to be expected! We are all human and get sick from time-to-time. Finally, mention that you always complete all of your assigned tasks for the shift to help the team keep the store in top-notch performing order. Display your level of reliability by giving examples such as being early for work, filling in for others, or lending a hand without being asked.

      Rachelle's Answer

      "I am most certainly a reliable person. I am always 10 minutes early for my shifts and have no trouble picking up extra shifts if someone calls in sick. My references will attest to the fact that I am a highly reliable and responsible employee."

  9. 9.

    How often do you shop at Nordstrom?

      Perhaps you are a preferred member, or maybe you have not visited often. Regardless, you should have at least one to two experiences at a Nordstrom store before you head into your interview. You might mention that you like to have two big stock-up shopping trips a year. You might share that you shop at Nordstrom monthly because you just can't pass it up when you are already at the mall. Or, you might share that you love visiting Nordstrom for holidays and events such as Mother's Day, Father's Day, Graduations, Weddings, Baby Showers, and Christmas because it is a great place to get gifts!

      Rachelle's Answer

      "I love shopping at Nordstrom, and also Nordstrom Rack. The customer service is amazing, and I love the selection offered, as well as the brands. I am in your store once a month, if not more."

  10. 10.

    How long do you see yourself working at Nordstrom?

      The interviewer hopes to hear that you will stay with the company long-term.

      If you are a student, tell the interviewer that you plan to stay at Nordstrom through graduation, and then share what career or further education you hope to be pursuing long-term. If Nordstrom offers jobs in your field, such as management, be sure to mention that you would be open to considering a career in your area at Nordstrom if one is available upon graduating.

      If you are not a student, no problem! Merely share that you see yourself working at Nordstrom! You may even mention that you hope to have received a promotion by the five-year mark.

      Rachelle's Answer

      "I have been seeking a retail environment outside of typical big box store for some time now. Your brand and brand story resonates with me, and I like the fact that you encourage continued education opportunities for your management team as well. For these reasons, I would like to stay at Nordstrom as long as you will have me!"

  11. 11.

    Do you enjoy talking to people about fashion?

      ONordstrom is a customer focused fashion business, and the interviewer needs to hear that you enjoying talking to people about fashion. Start off by telling the interviewer that you like talking about fashion, offering fashion advice, picking out the latest styles, and staying on top of fashion trends. Next, share that you look forward to talking about fashion with customers at Nordstrom.

  12. 12.

    How will Nordstrom benefit from hiring you?

      The interviewer wants to hear the one unique thing that sets you apart from every other candidate who has applied for this position. Talking about ourselves in this way can be challenging. Reach out to a few co-workers, family members, and friends. Ask them for their opinion on your greatest traits. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart by using different words which will make you a stand-out candidate.

      Rachelle's Answer

      "Nordstrom will benefit from hiring me in a few ways. One, I bring with me a strong Rolodex of clients from my previous commissioned fashion sales role. Second, I come with strong recommendations. I am reliable, eager to sell, and a great face for your well-known and respected brand. I plan to make a strong, and positive, impact immediately after being hired."

  13. 13.

    In which department would you most enjoy working?

      Interviewers want to ensure you are placed into a job, within a Nordstrom department, that you will enjoy. Now is the time to share what your perfect fit may be, within their store. Start off by telling the interviewer that you will happily work in any department, but if you were able to choose a department, you would select 'insert your desired department here.' This flexibility will show the interviewer that you are a team player willing to work in other areas to support the store, and it opens that door for the interviewer to place you where you want to be!

      Rachelle's Answer

      "I have always had a penchant for footwear! I know it well and am very familiar with the various labels that you carry. For that reason, I would like to be considered for your footwear department, If this choice is not available, I am willing to be trained in another department such as lingerie, or even handbags."

  14. 14.

    How many hours do you expect to work per week?

      Everyone has a different expectation of how many hours they would like to work, and the interviewer is merely learning what your needs and expectations are. Before arriving at your interview, have some hours in mind that will work well with your schedule. Keep your answer to the point as there is no need to go into great detail about your personal life.

      Rachelle's Answer

      "At this point, I am available to work part-time, to work with my University schedule. I can work around 20 hours per week. Once the summer hits, I am available full time."

  15. 15.

    Where do you see yourself at Nordstrom in three years?

      The interviewer would like to know a bit more about your longer-term aspirations within Nordstrom.

      If you have hopes of being promoted or moving into another role, tell the interviewer that you look forward to the opportunity to step into that role someday, but you understand it may take several years to get there. Next, mention that you are willing to do what it takes, in the role you are hired into until you can make this transition.

      Rachelle's Answer

      "I plan to make Nordstrom my long-term home. I would like to work my way into an assistant manager position, and then into management. In three years I plan to show you, through hard work and dedication, that I am someone that should be considered for a management role."

  16. 16.

    Why do you want a job at Nordstrom?

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  17. 17.

    What was one of your biggest setbacks, and how did you overcome it?

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  18. 18.

    In what areas does your fashion knowledge need to be improved upon?

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  19. 19.

    What do you know about Nordstrom?

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  20. 20.

    What type of manager brings out the best in you?

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