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FedEx Interview
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30 Questions and Answers Written by Rachelle Enns

Updated on October 4th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
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How to Answer
The interviewer wants to know that you can handle stressful or uncomfortable situations in a professional manner. Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.

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Question 2 of 30
How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?
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How to Answer
The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly FedEx has responded to you if you are a past customer. This question also offers the opportunity for you to ask the interviewer what their company policy or expectation may be. You don't want to say '3 days' when it's 24 hours!

Question 3 of 30
Have you received any formal customer service training?
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How to Answer
The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.

Question 4 of 30
Is compensation the most important factor for you when taking a new job?
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How to Answer
The interviewer would like to know how much emphasis you put on pay when considering a new position. In addition to compensation, there are many other factors to a fulfilling career. These other factors may include:

- work/life balance
- amount of travel involved in the role
- overall medical and health benefits
- additional perks such as car allowance, cell allowance, spending account
- the industry you will be working in
- amount of vacation time
- the type of clients you would be working with
- the location of the company
- career growth opportunity
- the size of your new team
- the company's reputation
- overall workplace culture.

Talk to the interviewer about other factors that are important to you when considering a new job. If you are not sure on details for this role, you can ask!

Question 5 of 30
Tell me about a time when you failed to solve a problem. How did you overcome the failure?
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How to Answer
'Success is bouncing from failure to failure without losing momentum,' or so they say. Your resilience shines through when you can learn from your mistakes and keep going. Give an example that shows you can accept fault and learn from challenging experiences.

Questions 6 through 30
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Author of FedEx Answers and Questions

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 10/03/2018
Last modified on: 10/04/2018

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