'At FedEx, we deliver more than packages.' You likely recognize this famous slogan and mission!
FedEx has won awards, including:
- Fortune Magazine's World's Most Admired Companies List
- One of the 50 Most Community-Minded Companies by Points of Light
- CR Magazines' 100 Best Corporate Citizens List for five years in a row
- 10 Best Workplaces for African Americans by Great Place to Work and Fortune
FedEx knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.
Be sure to echo the jargon used on the FedEx website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.
"I know that FedEx aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that FedEx tweets back to every inquiry, has a robust team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."
"Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."