Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

FedEx Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated October 4th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shipping     Logistics    
Question 1 of 30
Do you understand our primary customer base at FedEx?
View Answers
How to Answer
Part of your research before going into an interview should include the demographic that FedEx is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at the FedEx location where you are interviewing, and talk about how your experience will benefit them should they choose to hire you.
1000s of Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Suggested
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Logistician
Logistics Engineer
Statistician
Economist
Truck Dispatcher
Cargo and Freight Agents
Answer Examples
1.
Do you understand our primary customer base at FedEx?
Part of your research before going into an interview should include the demographic that FedEx is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at the FedEx location where you are interviewing, and talk about how your experience will benefit them should they choose to hire you.

Rachelle's Answer #1
"From the research that I have conducted, my understanding is that your primary customer base in this FedEx location is small business owners looking for fast and affordable service, while still enjoying a personalized experience. The majority of my work experience has been with startup companies and small business owners. This experience would be valuable to your location because I am already aware of the solutions busy small business owners are looking for."
Rachelle's Answer #2
"My understanding is that your primary customer base, in this FedEx location, is medium-sized businesses but that you are now refocusing to target enterprise level businesses. Is this correct?"
2.
We run a variety of shifts at FedEx since our business is a 24/7 operation. Do you have a preferred shift?
The interviewer wants to know what kind of flexibility you can offer FedEx when it comes to your work schedule. If you have any restrictions on your calendar, this is an excellent time to address them. If there is a specific shift that you are looking for, be upfront about your preference.

Rachelle's Answer #1
"I am more than willing to be a flexible employee for FedEx. Currently, I do not have many restrictions on my availability with the exception Tuesday evenings."
Rachelle's Answer #2
"For my family and personal life, I do prefer to work the afternoon shift. This shift allows me to get my kids to school, and then my husband picks them up after school. We try to stagger our hours to accommodate our children's needs."
3.
Tell me about a time when you went above and beyond for customer service.
What FedEx has is the 'Purple Promise' which is a promise to which FedEx employees agree to uphold. It's as simple as this: 'I will make every FedEx experience outstanding.'

The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.

Rachelle's Answer #1
"Everyone likes options, and after receiving consistent feedback from my customers that they felt limited when they had to choose our service packages, I decided to take the concern up with our corporate head office. Before doing so, I polled my clients to find out exactly what they wanted to see from our service menu. I made a compelling presentation to my senior leadership, and our company ended up agreeing to add these service options. We will be rolling out the first round of changes next month. It is important to listen to your customers and deliver what they ask."
Rachelle's Answer #2
"Customer inquiries come through my desk at a rapid rate whether it be through email, voicemail, or social media. I make it my aim to never leave for the day until every inquiry has a response. This commitment may mean staying late an extra hour sometimes, but my valued customers are worth the added effort."
4.
Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
The interviewer wants to know that you can handle stressful or uncomfortable situations in a professional manner. Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.

Rachelle's Answer #1
"I recently worked with a customer who was incredibly upset when they believed that we overcharged their account. I took the extra time required to walk the customer through every line item until they fully understood each item. The call was about one hour total, but it was worth the time to smooth over an important customer-related situation."
Rachelle's Answer #2
"As a retail sales representative, I will often come across a customer who is unhappy with their product or an experience they had with a co-worker. Just the other day I had a customer actively complaining about my shift manager. The customer thought they were rude and handled unprofessionally. I asked the customer for exactly what I could do to make them happy again. She outlined what it was she needed, and I proceeded to deliver just that. It felt good to make a customer happy while restoring their faith in our company."
5.
Tell me about a time when you improved communication between yourself and a co-worker or client.
The interviewer would like to know about a time that your communication skills improved a work-based situation. Possessing the skills to enhance communication in the workplace is a precious asset. Talk to the interviewer about a time when you used your excellent communication skills to improve a potentially harmful situation with a co-worker or client. Perhaps you saved a sale, were able to reiterate the intention of an email before feelings were hurt, or you helped a cross-departmental effort to go smoothly.

Rachelle's Answer #1
"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned that he would not acknowledge anything for which he did not have an answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was a valid form of communication for that particular client."
Rachelle's Answer #2
"I am often the main point of contact for clients which means that my communication style needs to be crystal clear. Before onboarding a new client I have a set of questions that I ask. They are discovery questions, and I then pass onto my executive. The answers come directly from the client, so no assumptions are made. It's always first-hand information that I am providing."
6.
How do you manage a large workload?
The interviewer wants to know that you can handle the workload required of you in this position with FedEx. Start by clarifying that you never let a large workload stress you out. Let the interviewer know that you complete each task by priority level and, before you know it, your large workload is complete.

Rachelle's Answer #1
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
Rachelle's Answer #2
"My workload is always packed, but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in grading. My work schedule leaves no room for error; I have a class starting at the same time the previous one ends. So, I am accustomed to having an incredibly full workload."
7.
Do you think honesty is always the best policy?
The interviewer would like to know if you genuinely feel that honesty is the best policy. Many will argue that honesty is not always the best policy. What is your take? Talk to the interviewer about your thoughts on openness in the workplace.

Rachelle's Answer #1
"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
Rachelle's Answer #2
"Honesty is always the best policy. Often, it is just a matter of how you communicate and deliver your message so managing this with each situation is critical to building honest and trustworthy relationships."
8.
On a scale of 1-10, how would you rate your technical abilities?
At FedEx, you will be expected to respond quickly and efficiently through a variety of computer programs. The interviewer would like to know how you rate your technical skills. Likely, they will mention specific tech skills in the job posting or job description.

First, on a scale of 1-10, discuss how skilled are you in their tech requirements. Try to avoid giving yourself a 10, since nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a tech dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Be sure to list which programs, apps, or systems in which you shine!

Rachelle's Answer #1
"I rate my technical skills as a 9/10 as I will, on occasion, have times when I am not as savvy as I would like to be. My supervisor and co-workers will attest to my ability to pick up new tech very easily. I would say I'm strongest in GPS Tracking Software an most CRM platforms."
Rachelle's Answer #2
"I will rate my technical skills a 7.5/10. I am newer to my career, but I have gone through a great deal of training in handling transactions through a Point of Sale system. I plan only to become better! If you have recommendations for online training, I would love to hear them."
9.
Is compensation the most important factor for you when taking a new job?
The interviewer would like to know how much emphasis you put on pay when considering a new position. In addition to compensation, there are many other factors to a fulfilling career. These other factors may include:

- work/life balance
- amount of travel involved in the role
- overall medical and health benefits
- additional perks such as car allowance, cell allowance, spending account
- the industry you will be working in
- amount of vacation time
- the type of clients you would be working with
- the location of the company
- career growth opportunity
- the size of your new team
- the company's reputation
- overall workplace culture.

Talk to the interviewer about other factors that are important to you when considering a new job. If you are not sure on details for this role, you can ask!

Rachelle's Answer #1
"Several factors are important to me when taking a job. Compensation is a driving component but so is the company mission, culture, benefits, and location. I am thrilled with what I have seen from FedEx in these areas, and am certainly willing to negotiate my compensation with the complete picture in mind."
Rachelle's Answer #2
"I am earning my way through university right now, so the two most important factors to me are flexibility in my schedule, and the opportunity to earn a fair wage. I am available evenings and weekends but come next semester; I will be available during most afternoons."
10.
How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?
The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly FedEx has responded to you if you are a past customer. This question also offers the opportunity for you to ask the interviewer what their company policy or expectation may be. You don't want to say '3 days' when it's 24 hours!

Rachelle's Answer #1
"In my current role we have a rule that our inbox needs to be cleared out every three days. So, 72 hours I suppose is the maximum amount of time. With that said, I do try to respond to everyone within 48 hours. Could you share with me your policy?"
Rachelle's Answer #2
"We have a three-day, unspoken rule, in our company that I follow but I do try to deliver responses a bit faster than that. With that said, I suppose it also depends on the volume of inquiries. In slower times I can return my customers' inquiries within a day. In the holiday season, 72 hours is more reasonable. Is that acceptable for your timeline?"
11.
Have you received any formal customer service training?
The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.

Rachelle's Answer #1
"I am newer to my career so I cannot say that I have received any customer service-specific training. I would be happy to take any training that you recommend and would love to hear more about your specific training program."
Rachelle's Answer #2
"I have received and given, customer service training. In my current role, I teach my new employees the basics of customer service excellence including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile."
12.
Tell me about a time when you failed to solve a problem. How did you overcome the failure?
'Success is bouncing from failure to failure without losing momentum,' or so they say. Your resilience shines through when you can learn from your mistakes and keep going. Give an example that shows you can accept fault and learn from challenging experiences.

Rachelle's Answer #1
"I failed to meet an important deadline in my first job out of college because I didn't know how to prioritize properly. I kept letting other tasks get in the way of my focus on finishing the project. I learned how to manage my time wisely by setting reasonable goals and reminders on my calendar. This technique helped me to manage my time more effectively."
Rachelle's Answer #2
"I was asked to solve our issue of employee turnover which ended up being much more difficult than I originally thought. My initial goal was to improve turnover by 70% but in the end, only reached 40% improvement. Although I did not reach my goal, I am still happy that my action plan made a difference."
13.
How was your performance measured, in your most recent role?
The interviewer would like to understand better the key performance indicators you needed to meet in a more recent role, and how precisely those KPI's were measured.

A good interviewer will recognize that the top candidates ALWAYS understand how they were measured, and where they landed in regards to their performance against others in a similar role.

It is a red flag to an interviewer if the interviewee responds with 'I don't know,' or worse yet - 'My company didn't measure my performance in any way.' Every company pays attention to employee performance metrics; it's just that some ways are more evident than others.

Some ways that your employer might measure your performance:

- The rate of absence, late days, and sick days
- Setting specific objectives for you, related to a task
- Amount of defective work submitted, or amount of work returned
- Human Capital ROI
- Error counting
- Timed tasks
- Employee retention rates (for managers)
- Revenue Per Employee or Profit per FTE (Full Time Equivalent)
- The willingness of clients to recommend you or your work
- Feedback provided by coworkers and management
- Number of sales
- Scheduling errors
- Safety days
- First- call resolution or call quality and handling (primarily for call-center environments)

Rachelle's Answer #1
"As a delivery manager, my performance was measured by employee retention rates, production rates, and safety days. The most important metrics for that company included the safety of the employees and the quality of the deliveries."
Rachelle's Answer #2
"We had online customer surveys in my most recent role. Another KPI was the number of items sold per transaction. I was consistently in the top 10 out of 100 for our region."
14.
If you were given a choice, which work related task would you leave for last? Why?
The interviewer would like to know which tasks you tend to leave for last. Often we will move the tasks that we don't want for last in the act of procrastination. Other times, we will mindfully leave a specific responsibility for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.

Rachelle's Answer #1
"I have always been told first to do the work that I enjoy least! In a way - I guess you could say 'leave the best for last.' I do this so that I don't lose steam as I enter the final stages of a task of a project."
Rachelle's Answer #2
"I tend to leave the hardest assignments for last. It is not because I dread them, but because I can make a lot more people happy by completing their small requests first and getting them back to work."
15.
How do you handle stress?
The interviewer would like to know if you can appropriately handle the stress related to this job. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief. If you can, provide an example of a time when you implemented a stress-management technique in your current role.

Rachelle's Answer #1
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Rachelle's Answer #2
"I am quite resilient to stress and believe this is because of my eight-plus years' experience being in a management role in a fast-paced environment. Under times of extreme stress, I make sure to give myself a breather whether that be a quick walk around the block or a couple of minutes on the phone with my wife who is great at bringing me back down to earth."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Logistician
Logistics Engineer
Statistician
Economist
Truck Dispatcher
Cargo and Freight Agents
30 FedEx Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Do you understand our primary customer base at FedEx?
  2. We run a variety of shifts at FedEx since our business is a 24/7 operation. Do you have a preferred shift?
  3. Tell me about a time when you went above and beyond for customer service.
  4. Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
  5. Tell me about a time when you improved communication between yourself and a co-worker or client.
  6. How do you manage a large workload?
  7. Do you think honesty is always the best policy?
  8. On a scale of 1-10, how would you rate your technical abilities?
  9. Is compensation the most important factor for you when taking a new job?
  10. How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?
  11. Have you received any formal customer service training?
  12. Tell me about a time when you failed to solve a problem. How did you overcome the failure?
  13. How was your performance measured, in your most recent role?
  14. If you were given a choice, which work related task would you leave for last? Why?
  15. How do you handle stress?
  16. Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?
  17. How has your current job changed over the years?
  18. At FedEx we hire a diverse workforce. When have you worked among a diverse group of people?
  19. At FedEx, we prefer to hire those with shipping industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?
  20. Why are you the best candidate for FedEx?
  21. What was your greatest cost-cutting measurement you accomplished at your previous employer?
  22. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  23. At FedEx we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
  24. Superior customer service is vital to us at FedEx. How would you handle a situation where a customer came to pick up a shipment, and you could not locate it?
  25. FedEx offers many avenues for career growth. Where would you like to take your career with us?
  26. In your opinion, what is the most valuable service FedEx offers business clients?
  27. There are a lot of career options within the logistics industry. Why do you specifically want to work for FedEx?
  28. Integrity is everything to us at FedEx. What would you do if you caught a co-worker stealing?
  29. What is the FedEx company mission, and what does it mean to you?
  30. There are a few competitors who promise cheaper delivery than we do at FedEx. How will you overcome this challenge with our potential customers?
Disclaimer
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.
Learn more about what we believe >
Read our Terms of Use for more information >