30 FedEx Interview Questions & Answers
Below is a list of our FedEx interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
How to Answer
The interviewer wants to know that you can handle stressful or uncomfortable situations in a professional manner. Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"I recently worked with a customer who was incredibly upset when they believed that we overcharged their account. I took the extra time required to walk the customer through every line item until they fully understood each item. The call was about one hour total, but it was worth the time to smooth over an important customer-related situation."
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"As a retail sales representative, I will often come across a customer who is unhappy with their product or an experience they had with a co-worker. Just the other day I had a customer actively complaining about my shift manager. The customer thought they were rude and handled unprofessionally. I asked the customer for exactly what I could do to make them happy again. She outlined what it was she needed, and I proceeded to deliver just that. It felt good to make a customer happy while restoring their faith in our company."
Written by Rachelle Enns on October 4th, 2018
2. How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?
How to Answer
The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly FedEx has responded to you if you are a past customer. This question also offers the opportunity for you to ask the interviewer what their company policy or expectation may be. You don't want to say '3 days' when it's 24 hours!
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"In my current role we have a rule that our inbox needs to be cleared out every three days. So, 72 hours I suppose is the maximum amount of time. With that said, I do try to respond to everyone within 48 hours. Could you share with me your policy?"
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"We have a three-day, unspoken rule, in our company that I follow but I do try to deliver responses a bit faster than that. With that said, I suppose it also depends on the volume of inquiries. In slower times I can return my customers' inquiries within a day. In the holiday season, 72 hours is more reasonable. Is that acceptable for your timeline?"
Written by Rachelle Enns
3. Have you received any formal customer service training?
How to Answer
The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I am newer to my career so I cannot say that I have received any customer service-specific training. I would be happy to take any training that you recommend and would love to hear more about your specific training program."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I have received and given, customer service training. In my current role, I teach my new employees the basics of customer service excellence including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile."
Written by Rachelle Enns on October 4th, 2018
4. Is compensation the most important factor for you when taking a new job?
How to Answer
The interviewer would like to know how much emphasis you put on pay when considering a new position. In addition to compensation, there are many other factors to a fulfilling career. These other factors may include:
- work/life balance
- amount of travel involved in the role
- overall medical and health benefits
- additional perks such as car allowance, cell allowance, spending account
- the industry you will be working in
- amount of vacation time
- the type of clients you would be working with
- the location of the company
- career growth opportunity
- the size of your new team
- the company's reputation
- overall workplace culture.
Talk to the interviewer about other factors that are important to you when considering a new job. If you are not sure on details for this role, you can ask!
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"Several factors are important to me when taking a job. Compensation is a driving component but so is the company mission, culture, benefits, and location. I am thrilled with what I have seen from FedEx in these areas, and am certainly willing to negotiate my compensation with the complete picture in mind."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I am earning my way through university right now, so the two most important factors to me are flexibility in my schedule, and the opportunity to earn a fair wage. I am available evenings and weekends but come next semester; I will be available during most afternoons."
Written by Rachelle Enns
5. Tell me about a time when you failed to solve a problem. How did you overcome the failure?
How to Answer
'Success is bouncing from failure to failure without losing momentum,' or so they say. Your resilience shines through when you can learn from your mistakes and keep going. Give an example that shows you can accept fault and learn from challenging experiences.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I failed to meet an important deadline in my first job out of college because I didn't know how to prioritize properly. I kept letting other tasks get in the way of my focus on finishing the project. I learned how to manage my time wisely by setting reasonable goals and reminders on my calendar. This technique helped me to manage my time more effectively."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I was asked to solve our issue of employee turnover which ended up being much more difficult than I originally thought. My initial goal was to improve turnover by 70% but in the end, only reached 40% improvement. Although I did not reach my goal, I am still happy that my action plan made a difference."
Written by Rachelle Enns
6. On a scale of 1-10, how would you rate your technical abilities?
How to Answer
At FedEx, you will be expected to respond quickly and efficiently through a variety of computer programs. The interviewer would like to know how you rate your technical skills. Likely, they will mention specific tech skills in the job posting or job description.
First, on a scale of 1-10, discuss how skilled are you in their tech requirements. Try to avoid giving yourself a 10, since nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a tech dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Be sure to list which programs, apps, or systems in which you shine!
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I rate my technical skills as a 9/10 as I will, on occasion, have times when I am not as savvy as I would like to be. My supervisor and co-workers will attest to my ability to pick up new tech very easily. I would say I'm strongest in GPS Tracking Software an most CRM platforms."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I will rate my technical skills a 7.5/10. I am newer to my career, but I have gone through a great deal of training in handling transactions through a Point of Sale system. I plan only to become better! If you have recommendations for online training, I would love to hear them."
Written by Rachelle Enns on October 4th, 2018
7. How was your performance measured, in your most recent role?
How to Answer
The interviewer would like to understand better the key performance indicators you needed to meet in a more recent role, and how precisely those KPI's were measured.
A good interviewer will recognize that the top candidates ALWAYS understand how they were measured, and where they landed in regards to their performance against others in a similar role.
It is a red flag to an interviewer if the interviewee responds with 'I don't know,' or worse yet - 'My company didn't measure my performance in any way.' Every company pays attention to employee performance metrics; it's just that some ways are more evident than others.
Some ways that your employer might measure your performance:
- The rate of absence, late days, and sick days
- Setting specific objectives for you, related to a task
- Amount of defective work submitted, or amount of work returned
- Human Capital ROI
- Error counting
- Timed tasks
- Employee retention rates (for managers)
- Revenue Per Employee or Profit per FTE (Full Time Equivalent)
- The willingness of clients to recommend you or your work
- Feedback provided by coworkers and management
- Number of sales
- Scheduling errors
- Safety days
- First- call resolution or call quality and handling (primarily for call-center environments)
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"As a delivery manager, my performance was measured by employee retention rates, production rates, and safety days. The most important metrics for that company included the safety of the employees and the quality of the deliveries."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"We had online customer surveys in my most recent role. Another KPI was the number of items sold per transaction. I was consistently in the top 10 out of 100 for our region."
Written by Rachelle Enns on October 4th, 2018
8. If you were given a choice, which work related task would you leave for last? Why?
How to Answer
The interviewer would like to know which tasks you tend to leave for last. Often we will move the tasks that we don't want for last in the act of procrastination. Other times, we will mindfully leave a specific responsibility for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"I have always been told first to do the work that I enjoy least! In a way - I guess you could say 'leave the best for last.' I do this so that I don't lose steam as I enter the final stages of a task of a project."
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"I tend to leave the hardest assignments for last. It is not because I dread them, but because I can make a lot more people happy by completing their small requests first and getting them back to work."
Written by Rachelle Enns on October 4th, 2018
9. Do you think honesty is always the best policy?
How to Answer
The interviewer would like to know if you genuinely feel that honesty is the best policy. Many will argue that honesty is not always the best policy. What is your take? Talk to the interviewer about your thoughts on openness in the workplace.
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"Honesty is always the best policy. Often, it is just a matter of how you communicate and deliver your message so managing this with each situation is critical to building honest and trustworthy relationships."
Written by Rachelle Enns on October 4th, 2018
10. How do you handle stress?
How to Answer
The interviewer would like to know if you can appropriately handle the stress related to this job. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief. If you can, provide an example of a time when you implemented a stress-management technique in your current role.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I am quite resilient to stress and believe this is because of my eight-plus years' experience being in a management role in a fast-paced environment. Under times of extreme stress, I make sure to give myself a breather whether that be a quick walk around the block or a couple of minutes on the phone with my wife who is great at bringing me back down to earth."
Written by Rachelle Enns
11. Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?
How to Answer
You can say that you will go the extra mile, but it's best to give a real-life example to the interviewer about a time when you did just that. Offer up your references as well and discuss with the interviewer what you feel your most recent employer would say about you.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"My former boss would describe me as an employee who goes the extra mile. In my most recent position, I was always available on my email, and many of my service clients had my cell phone number just in case of an after-hours emergency. When you call my reference he will be happy to expand on that for you, I am sure."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I sure hope so! I have always put my best foot forward, and I very much dislike being bored. I go the extra mile whenever possible because that's what great employees do! I have received very positive feedback from all of my previous employers."
Written by Rachelle Enns
12. How has your current job changed over the years?
How to Answer
The interviewer wants to know more about your career progression. Additional responsibilities, promotions, and changes in your job title all indicate that you were competent and successful in your role.
This question gives you an opportunity to go more in-depth about how your job has evolved. If nothing has changed much over the past couple of years in your position, focus on what you have learned.
Are you better at managing teams now that you have gone from supervising one to five people? Are you exceptionally good at problem-solving now that you've learned to troubleshoot IT related problems? Talk about how the changes in your job have taught you new skills and helped you develop the ones you already have.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"When I initially started my job four years ago I was a junior level associate. Today, I am responsible for leading a team of 8 junior associates. My role does not look the same at all, and I am thankful for the growth opportunity that my current company has offered me. In addition to the change in leadership responsibilities, I have also enjoyed two major promotions. I attribute this to hard work and dedication."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"Initially, I was hired as a part-time sales associate. I graduated college and received a promotion to the full-time key holder role, then assistant manager. My role now includes correspondence with our corporate head office, interviewing candidates, and training new hires. I love to learn new processes and look forward to the challenges this role will offer."
Written by Rachelle Enns on October 4th, 2018
13. How do you manage a large workload?
How to Answer
The interviewer wants to know that you can handle the workload required of you in this position with FedEx. Start by clarifying that you never let a large workload stress you out. Let the interviewer know that you complete each task by priority level and, before you know it, your large workload is complete.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"My workload is always packed, but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in grading. My work schedule leaves no room for error; I have a class starting at the same time the previous one ends. So, I am accustomed to having an incredibly full workload."
Written by Rachelle Enns
14. At FedEx we hire a diverse workforce. When have you worked among a diverse group of people?
How to Answer
FedEx has a substantial commitment to diversity and inclusion. Some ways that FedEx embraces diversity are:
- Diversity and inclusion efforts towards employees, customers, and suppliers
- Ensure a sustainable female leadership pipeline by offering programs targeted toward women in leadership
- Programs to make work life meaningful for those with disabilities
- Corporate philanthropy efforts towards community and global initiatives
- Encouraging employee volunteerism
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time at university. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"I would say that pretty much every company I have worked for has valued diversity. Working with people from all walks of life help shed different perspectives and identify potential problems faster."
Written by Rachelle Enns on October 4th, 2018
15. Tell me about a time when you improved communication between yourself and a co-worker or client.
How to Answer
The interviewer would like to know about a time that your communication skills improved a work-based situation. Possessing the skills to enhance communication in the workplace is a precious asset. Talk to the interviewer about a time when you used your excellent communication skills to improve a potentially harmful situation with a co-worker or client. Perhaps you saved a sale, were able to reiterate the intention of an email before feelings were hurt, or you helped a cross-departmental effort to go smoothly.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned that he would not acknowledge anything for which he did not have an answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was a valid form of communication for that particular client."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I am often the main point of contact for clients which means that my communication style needs to be crystal clear. Before onboarding a new client I have a set of questions that I ask. They are discovery questions, and I then pass onto my executive. The answers come directly from the client, so no assumptions are made. It's always first-hand information that I am providing."
Written by Rachelle Enns on October 4th, 2018
16. At FedEx, we prefer to hire those with shipping industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?
How to Answer
The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.
Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at FedEx.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"Advanced Shipping Notice is an important document that the customer receives containing all of their pertinent shipping information. This notice could include specifics related to their shipment, carrier information, delivery expectations, and estimated arrival time, for example."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"Although I am new to the logistics industry, I believe that ASN is related to shipping notices. With that said, I am here to learn. Could you take a moment to explain ASN briefly to me?"
Written by Rachelle Enns on October 4th, 2018
17. Why are you the best candidate for FedEx?
How to Answer
Bragging about yourself in an interview can be tough to do, but this is your time to shine! Which characteristics and career accomplishments have made you a stand-out candidate? Perhaps you have received some academic awards or have been given individual accolades in your most recent position. There is nobody like you, and now you need to express that to the interviewer.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I believe my success with your company will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices in the logistics and shipping industries so that I can be the most supportive employee and customer service agent."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I believe I'm the best candidate for your company because of my decade of experience at your competitor, UPS. I have experience in the specific department in question, as a team leader, and I look forward to building on those leadership skills with your organization. I know I can make an immediate, and long-term, impact."
Written by Rachelle Enns
18. What was your greatest cost-cutting measurement you accomplished at your previous employer?
How to Answer
If you are in a management type of role, you will often be asked to keep your eyes open for cost-saving opportunities. Assure the interviewer that you are capable of understanding the importance of this practice and give a strong example of a time when you have done so.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I have been able to present cost-cutting suggestions many times to my previous employer. The one that I feel had the biggest impact was when I suggested additional warehouse staff. We had three various shifts and still an average of 100 hours of overtime per week. I presented to my employer that we hire one more warehouse employee for each shift, keeping the hours to just 120 regular vs. 100 hours of overtime pay (@1.5x) This recommendation saved the company $31,000 per year. They implemented this change across 15 warehouses the following year, amounting to nearly half a million dollars in savings per year."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"The greatest cost-cutting measurement that I accomplished at work was through new suggestions for theft prevention. Since we implemented some of my suggestions our loss, due to theft, has decreased by 12%."
Written by Rachelle Enns
19. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
How to Answer
The interviewer would like to know your preference when it comes to a predictable versus an unpredictable work routine. Discuss with the interviewer if you are the individual who prefers to know what the method will be for the day, or if you thrive on the challenge and excitement of unpredictability. It's best to display a balance between the two, using the most current position in your answer.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I prefer working in a more predictable environment because I can be more effective in my tasks. With that said, I can certainly work in an unpredictable environment from time to time. My current role is primarily predictable with a few surprises coming from head office a couple of times per week. These can include scheduling changes, new policies, or additional clients."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I manage a team of twenty unique individuals which means that every day brings me a new challenge. I am a fantastic problem solver and would likely grow bored if days were mundane. Of course, some days without fires to put out, are welcome!"
Written by Rachelle Enns on October 4th, 2018
20. Tell me about a time when you went above and beyond for customer service.
How to Answer
What FedEx has is the 'Purple Promise' which is a promise to which FedEx employees agree to uphold. It's as simple as this: 'I will make every FedEx experience outstanding.'
The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"Everyone likes options, and after receiving consistent feedback from my customers that they felt limited when they had to choose our service packages, I decided to take the concern up with our corporate head office. Before doing so, I polled my clients to find out exactly what they wanted to see from our service menu. I made a compelling presentation to my senior leadership, and our company ended up agreeing to add these service options. We will be rolling out the first round of changes next month. It is important to listen to your customers and deliver what they ask."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"Customer inquiries come through my desk at a rapid rate whether it be through email, voicemail, or social media. I make it my aim to never leave for the day until every inquiry has a response. This commitment may mean staying late an extra hour sometimes, but my valued customers are worth the added effort."
Written by Rachelle Enns
21. At FedEx we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
How to Answer
Whether you have exposure to the same software systems used at FedEx, or not - it is vital for you to demonstrate your ability to pick up new programs and technology. Talk to the interviewer about your technical skills. You can list the programs that you are most familiar with and be sure to talk about your level of expertise in each.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I understand that you use FedEx Ship Manager for your parcel tracking. In my most recent position, we used a similar program. I have approximately four years' experience with GPS tracking software as well, and would consider myself an advanced user."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I do not have experience in any logistics specific software; however, I do have about two years' experience in tracking software like Tick and Backlog. I look forward to learning your systems."
Written by Rachelle Enns
22. Superior customer service is vital to us at FedEx. How would you handle a situation where a customer came to pick up a shipment, and you could not locate it?
How to Answer
Customers will become quite agitated and upset when their packages are not received, delivered on time, or lost. Assure the interviewer that you would always handle a sensitive customer related issue with the utmost professionalism. Walk the interviewer through the steps that you would take. Show that you are capable of problem-solving while under pressure.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. If I could not find the package, I would offer to locate the package and have it delivered to their home, free of charge, once it was received. If the situation needed escalating, I would refer to a manager for assistance."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I am sure that FedEx has policy and procedures in place for a situation like this. With that said, my instinct would be to keep a calm tone, and offer to deliver their package to them once located."
Written by Rachelle Enns
23. We run a variety of shifts at FedEx since our business is a 24/7 operation. Do you have a preferred shift?
How to Answer
The interviewer wants to know what kind of flexibility you can offer FedEx when it comes to your work schedule. If you have any restrictions on your calendar, this is an excellent time to address them. If there is a specific shift that you are looking for, be upfront about your preference.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I am more than willing to be a flexible employee for FedEx. Currently, I do not have many restrictions on my availability with the exception Tuesday evenings."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"For my family and personal life, I do prefer to work the afternoon shift. This shift allows me to get my kids to school, and then my husband picks them up after school. We try to stagger our hours to accommodate our children's needs."
Written by Rachelle Enns
24. FedEx offers many avenues for career growth. Where would you like to take your career with us?
How to Answer
They call themselves the 'FedEx family,' and they want applicants who are just starting a career, are seasoned professionals, or somewhere in between. FedEx says 'you're sure to find a wealth of opportunity that's tailor-made for your success.' Now, that's encouraging!
Before your interview, be sure to visit the FedEx careers page online. Take note of the range of possibilities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department with which you are interviewing? Assure the interviewer that you desire a long-term opportunity with FedEx by discussing the career path you would like.
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"I saw a few leadership opportunities posted on your company website that seemed very interesting. Ultimately, I would like to work my way into a customer service management role where I could lead a team of service representatives. I am very interested in working for FedEx because of the vast opportunity for growth, and I look forward to proving my capabilities to you."
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with the FedEx goals of inspiring your employees to do their best while offering opportunities for personal development and success. I look forward to building a stable future here."
Written by Rachelle Enns
25. Do you understand our primary customer base at FedEx?
How to Answer
Part of your research before going into an interview should include the demographic that FedEx is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at the FedEx location where you are interviewing, and talk about how your experience will benefit them should they choose to hire you.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"From the research that I have conducted, my understanding is that your primary customer base in this FedEx location is small business owners looking for fast and affordable service, while still enjoying a personalized experience. The majority of my work experience has been with startup companies and small business owners. This experience would be valuable to your location because I am already aware of the solutions busy small business owners are looking for."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"My understanding is that your primary customer base, in this FedEx location, is medium-sized businesses but that you are now refocusing to target enterprise level businesses. Is this correct?"
Written by Rachelle Enns
26. In your opinion, what is the most valuable service FedEx offers business clients?
How to Answer
FedEx promises to increase operational efficiencies and grow your business, with a cost-savings business account. The interviewer wants to see that you have done your research on FedEx before the interview. Before your meeting, you should have a firm idea of the business solutions that FedEx offers as well as how their solutions stand out from their competitors. Discuss what you think is the best of their business solutions, and why.
Some of the solutions that FedEx provides to business accounts:
- International shipping services
- Customs support and resources
- Document preparation center
- Discounts for business account holders
These are to name a few!
If you want to keep the conversation going, it's a great idea to ask the interviewer what they feel is the best service they offer. By doing this, you are going to extra mile to show the interviewer your keen interest in FedEx.
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"I have reviewed all of the small business services offered by FedEx. It's tough to choose the one I feel is best because you have so many great options. If I had to choose just one, I would say that by offering customs resources you are giving an amazing service to small business owners who do not always understand what they need to do, to ship internationally. What do you feel is the most valuable service offered at FedEx?"
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"Although I truly believe that all of your services are equally important, I think that the 24/7 package tracking capabilities would be an especially important service for your small business clients who want to provide the best possible customer service to their direct clients."
Written by Rachelle Enns
27. There are a lot of career options within the logistics industry. Why do you specifically want to work for FedEx?
How to Answer
The interviewer would like to know that this isn't just any ordinary opportunity for you. Show your desire to work for FedEx, specifically! Your answer should reveal that you have researched FedEx as well as their competitors.
To prepare, check out the company website and online reviews. Choose the aspect of their organization that stands out most to you. Perhaps FedEx has the best benefits plans in the industry. Maybe their company culture aligns well with the work environment you are seeking, or you like that they put a focus on giving back to their community. Whatever your reasons for being interested in FedEx, make sure it is evident to the interviewer that you want THIS job.
Some of the benefits of working with FedEx include:
- Healthcare premiums paid 100% by the company
- Tuition reimbursement up to $1500/year
- 11 paid holidays per year
- Life assistance such as childcare
- Discounts on products and services
- Stock purchase plans
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I have been eager to find a place in FedEx for some time now. I regularly check your company careers site for opportunities. The primary reasons I want to work for FedEx include the tuition reimbursement programs available for people like myself who desire to earn a higher education. I also have a keen interest in your stock purchase plans."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"This position with FedEx aligns nicely with my career goal of continued professional growth within logistics. Your message of putting customers first, keeping it simple, and staying one step ahead resonated with me and my approach to work."
Written by Rachelle Enns
28. Integrity is everything to us at FedEx. What would you do if you caught a co-worker stealing?
How to Answer
Show the interviewer that you are honest and trustworthy. Theft can be a significant factor in financial loss for FedEx. Discuss with the interviewer how you would do your part to alleviate this issue. If you have experienced a situation like this before, you can certainly use your real-life example. Discuss how you handled the situation and what the resolution was.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"If I caught a co-worker stealing I would report the situation to my manager right away. If my manager were not available, I would tell the co-worker that I saw what they did and ask them to return the item. I fully believe that it is my responsibility as an employee to enforce theft prevention procedures whenever it is safe to do so."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"If I caught a co-worker stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."
Written by Rachelle Enns
29. What is the FedEx company mission, and what does it mean to you?
How to Answer
'At FedEx, we deliver more than packages.' You likely recognize this famous slogan and mission!
FedEx has won awards, including:
- Fortune Magazine's World's Most Admired Companies List
- One of the 50 Most Community-Minded Companies by Points of Light
- CR Magazines' 100 Best Corporate Citizens List for five years in a row
- 10 Best Workplaces for African Americans by Great Place to Work and Fortune
FedEx knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.
Be sure to echo the jargon used on the FedEx website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"I know that FedEx aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that FedEx tweets back to every inquiry, has a robust team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."
Written by Rachelle Enns
30. There are a few competitors who promise cheaper delivery than we do at FedEx. How will you overcome this challenge with our potential customers?
How to Answer
The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that FedEx is the best choice for their shipping and logistics needs? To answer this question correctly, you must have conducted some research on FedEx and their competitors. Your answer should reflect the ways that FedEx stands out in the industry.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at FedEx such as your money back guarantee for late shipments, the professional environment, as well as the available 24/7 global support. I truly believe that most customers will take service and convenience over cost savings."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."
Written by Rachelle Enns