FedEx Mock Interview

To help you prepare for a FedEx job interview, here are 30 interview questions and answer examples.

FedEx was updated by on October 3rd, 2018. Learn more here.

Question 1 of 30

Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?

"I recently worked with a customer who was incredibly upset when they believed that we overcharged their account. I took the extra time required to walk the customer through every line item until they fully understood each item. The call was about one hour total, but it was worth the time to smooth over an important customer-related situation."

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30 FedEx Interview Questions & Answers

Below is a list of our FedEx interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?

  • 2. How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?

  • 3. Have you received any formal customer service training?

  • 4. Is compensation the most important factor for you when taking a new job?

  • 5. Tell me about a time when you failed to solve a problem. How did you overcome the failure?

  • 6. On a scale of 1-10, how would you rate your technical abilities?

  • 7. How was your performance measured, in your most recent role?

  • 8. If you were given a choice, which work related task would you leave for last? Why?

  • 9. Do you think honesty is always the best policy?

  • 10. How do you handle stress?

  • 11. Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

  • 12. How has your current job changed over the years?

  • 13. How do you manage a large workload?

  • 14. At FedEx we hire a diverse workforce. When have you worked among a diverse group of people?

  • 15. Tell me about a time when you improved communication between yourself and a co-worker or client.

  • 16. At FedEx, we prefer to hire those with shipping industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?

  • 17. Why are you the best candidate for FedEx?

  • 18. What was your greatest cost-cutting measurement you accomplished at your previous employer?

  • 19. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

  • 20. Tell me about a time when you went above and beyond for customer service.

  • 21. At FedEx we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

  • 22. Superior customer service is vital to us at FedEx. How would you handle a situation where a customer came to pick up a shipment, and you could not locate it?

  • 23. We run a variety of shifts at FedEx since our business is a 24/7 operation. Do you have a preferred shift?

  • 24. FedEx offers many avenues for career growth. Where would you like to take your career with us?

  • 25. Do you understand our primary customer base at FedEx?

  • 26. In your opinion, what is the most valuable service FedEx offers business clients?

  • 27. There are a lot of career options within the logistics industry. Why do you specifically want to work for FedEx?

  • 28. Integrity is everything to us at FedEx. What would you do if you caught a co-worker stealing?

  • 29. What is the FedEx company mission, and what does it mean to you?

  • 30. There are a few competitors who promise cheaper delivery than we do at FedEx. How will you overcome this challenge with our potential customers?