Customer Service Manager Mock Interview

Question 11 of 30 for our Customer Service Manager Mock Interview

Customer Service Manager was written by and updated on February 26th, 2021. Learn more here.

Question 11 of 30

How would you describe the culture of your current team?

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Advice and Examples: How would you describe the culture of your current team? For a Customer Service Manager Interview Question.

  1. 11.

    How would you describe the culture of your current team?

      How to Answer

      Perhaps your current team is highly collaborative, they have a healthy air of competition, or they are eager for new knowledge. In just a few words, paint a picture for the interviewer of the type of team you have created as a Customer Service Manager. Be prepared to discuss the action you took to get your team to where they are today and mention the positive impact this culture has had on your teams' performance.

      Rachelle's Answer

      "I describe my team culture as autonomous yet highly collaborative. Autonomous because I give my team members the freedom and accountability to let their personality and work ethic shine. Collaborative, because everyone still works very well together, even cross-functionally. When I initially took the role of Customer Service Manager, I purposefully set out to create a culture of team, growth, and accountability."

      Rachelle's Answer

      "My current team is fast-paced, friendly, and inclusive. Previously we had a manager who brought some negativity into the workplace with outdated management approaches such as a 'my way or the highway' approach. Since this manager left, it brought our team closer together, and we have been able to mend ourselves back into a collaborative group of people with one common goal. This experience has opened my eyes to the importance of a modern management approach, which I will bring to this Customer Service Manager role, should I be hired."