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Customer Service Manager Mock Interview

Question 19 of 30 for our Customer Service Manager Mock Interview

Customer Service Manager was written by and updated on February 26th, 2021. Learn more here.

Question 19 of 30

What has been your most quantifiable achievement as a Customer Service Manager, this year?

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Advice and Examples: What has been your most quantifiable achievement as a Customer Service Manager, this year? For a Customer Service Manager Interview Question.

  1. 19.

    What has been your most quantifiable achievement as a Customer Service Manager, this year?

      How to Answer

      When the interviewer asks for a quantifiable achievement, they are looking for a precise response with measurable numbers and impact. Perhaps you have boosted employee retention in the past year, or maybe you have significantly increased customer satisfaction points. Talk to the hiring authority about your most significant achievement as a Customer Service Manager, offering up as much detail as possible.

      Rachelle's Answer

      "I am very proud to say that, since taking over as the Customer Service Manager six months ago, my team has maintained a 96% satisfaction rating in the customer care department. Previously, the satisfaction rating was only 72%. I skyrocketed satisfaction numbers by re-engaging my team through small rewards, verbal recognition, and fun performance-based initiatives within the service department."

      Rachelle's Answer

      "My most quantifiable achievement, although not in a leadership function, was to digitize our customer files. Over the past sixteen months, I have been taking the information in our client files and properly inputting the information to ensure a seamless experience for our customers. Not only do we receive around 30% fewer customer complaints, but our productivity is up. Now, each customer service rep spends approximately 6 minutes with each customer as opposed to 10 minutes."