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Customer Service Manager Mock Interview

Question 24 of 30 for our Customer Service Manager Mock Interview

Customer Service Manager was written by and updated on February 26th, 2021. Learn more here.

Question 24 of 30

How do you empower your staff to meet customer demands?

How to Answer

There are many ways you can empower your staff to meet and exceed the demands of your customers. This empowerment often starts with their training and onboarding program. As a Customer Service Manager, be sure to share results of customer feedback, give your employees a say in how to handle certain service disputes, and ensure that everyone is well-trained in the art of customer dispute management.

Discuss with the hiring authority how you empower your staff in your current or most recent role. If you are new to a management function, use your instinct, and lean on times when you felt empowered by your manager in the past.

Written by Rachelle Enns on February 26th, 2021

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Advice and Examples: How do you empower your staff to meet customer demands? For a Customer Service Manager Interview Question.

  • 24.

    How do you empower your staff to meet customer demands?

      How to Answer

      There are many ways you can empower your staff to meet and exceed the demands of your customers. This empowerment often starts with their training and onboarding program. As a Customer Service Manager, be sure to share results of customer feedback, give your employees a say in how to handle certain service disputes, and ensure that everyone is well-trained in the art of customer dispute management.

      Discuss with the hiring authority how you empower your staff in your current or most recent role. If you are new to a management function, use your instinct, and lean on times when you felt empowered by your manager in the past.

      Written by Rachelle Enns on February 26th, 2021

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