Customer Service Manager Mock Interview

Master 30 Customer Service Manager interview questions covering team leadership, escalation handling, and metrics-driven decisions.

Question 12 of 30

How do you go about requesting team members to offer overtime, work holidays, or be available on weekends?

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Rachelle Enns
Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Although I have yet to hold scheduling responsibilities, I am aware of the difficulties that a manager faces when it comes to requests such as overtime and working on important holidays. I believe that being open about expectations from the start is critical. I will ask for volunteers as well since some people do not celebrate all traditional North American holidays, and some prefer to bank the overtime hours."

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