Client Services Manager Mock Interview
Master 30 Client Services Manager interview questions covering client retention, team leadership, and escalation management.
Question 19 of 30
What is your greatest achievement as a client services manager?
Why the Interviewer Asks This Question
What You Should Say
Example Answer
Community Answers
Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.
The hiring manager is listening for any indication that you have the drive and ability to make the company better. There are many metrics that can measure the performance of a client services manager. An experienced manager will explain the difference they made.
Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.
When answering this question provide an example that shows how you were able to make the company better. Provide an example(s) that increased revenue, reduced expenses, or improved customer service scores.
Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.
"I took the initiative and improved our onboarding process. I realized there were opportunities to make it better and with the support of my direct supervisor, we did that.
Before an employee started, we made sure their uniforms and nametag were ordered. On day one, we had an organized tour of their work area and all new hire paperwork was completed. A couple of days prior to the candidate's first day we called them to let them know how excited we were that they would be joining the team in a few days and remind them to bring the proper forms of ID and a voided check.
We continue to make additional improvements and since we revamped the onboarding process we reduced employee turnover by 15% over last year."
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