How to Answer: What is your greatest achievement as a client services manager?
Advice and answer examples written specifically for a Client Services Manager job interview.
5. What is your greatest achievement as a client services manager?
Why the Interviewer Asks This Question
The hiring manager is listening for any indication that you have the drive and ability to make the company better. There are many metrics that can measure the performance of a client services manager. An experienced manager will explain the difference they made.
Written by Luke Duggan on January 12th, 2022
What You Should Say
When answering this question provide an example that shows how you were able to make the company better. Provide an example(s) that increased revenue, reduced expenses, or improved customer service scores.
Written by Luke Duggan on January 12th, 2022
Answer Example
"I took the initiative and improved our onboarding process. I realized there were opportunities to make it better and with the support of my direct supervisor, we did that.
Before an employee started, we made sure their uniforms and nametag were ordered. On day one, we had an organized tour of their work area and all new hire paperwork was completed. A couple of days prior to the candidate's first day we called them to let them know how excited we were that they would be joining the team in a few days and remind them to bring the proper forms of ID and a voided check.
We continue to make additional improvements and since we revamped the onboarding process we reduced employee turnover by 15% over last year."
Written by Luke Duggan on January 12th, 2022