Ally Financial Mock Interview

To help you prepare for an Ally Financial job interview, here are 28 interview questions and answer examples.

Ally Financial was written by on April 10th, 2020. Learn more here.

Question 1 of 28

Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

"Having worked in customer service for one of the areas largest auto dealership for the last six years, handling difficult customers was a situation I had to learn to handle pretty quickly. Just a few weeks ago, I was covering our front desk on a Saturday afternoon when our sales staff was still open for business. I recognized the person approaching the door as a customer that had recently purchased a new vehicle. He stormed through the door, placed his keys on the counter in front of me and said that he demanded a refund on his new purchase because the check engine light had already come on inside of the car. Knowing off the top of my head that his new vehicle was under a full warranty, I calmly let him know that his car was under warranty and that I'd have a member of our sales staff come out and take a quick look. I also let him know that our service department was not working that afternoon and, if needed, we could schedule him for a diagnostic test at his earliest convenience. After our salesman went out to take a quick look and not seeing anything obvious, we ended up giving him a loaner vehicle so his new car could be taken care of on Monday morning. He ended up leaving pretty happy that day and I know that my patience in hearing him out really helped."

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28 Ally Financial Interview Questions & Answers

Below is a list of our Ally Financial Inc. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

  • 2. Due to the sensitivity of our business, in order to work for Ally Financial, you must be able to pass a criminal background check. Are you willing to comply?

  • 3. Working on the insurance side of our business here at Ally Financial, we'll expect you to be creative in your approach with clients. Give an example of a creative way that you worked with a clients and explain how it benefited everyone in the end.

  • 4. Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

  • 5. The day-to-day life at Ally Financial can be hectic and stressful at times. If hired for this role, how would you keep yourself motivated when working with stressed colleagues and pushy clients?

  • 6. Tell me about a time where you had to analyze information in order to make a recommendation.

  • 7. How do you think our field of fraud analysis will change in the next five to ten years and how will you be able to help Ally Financial stay at the forefront of those changes?

  • 8. One huge philosophy that we believe in at Ally Financial is professional development. How have you worked to develop yourself professionally throughout your career?

  • 9. If hired to this role here at Ally Financial, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?

  • 10. What do you feel is one unique skill or trait that you could bring to the auditing team here at Ally Financial?

  • 11. Talk about your experiences working with both fellow Analysts and Accountants within your own firm and with external partners. How do you feel that you will be effective in working with our external candidates in this role here at Ally Financial?

  • 12. If hired for this role with Ally Financial, how would you handle a large workload of clients working through a mortgage process.

  • 13. This position at Ally Financial has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

  • 14. Customer service is the name of our game at Ally Financial. If hired for this role, how would you be able to provide the best customer service possible to our clients?

  • 15. What is the most attractive thing in your eyes about this role with Ally Financial?

  • 16. Here at Ally Financial, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?

  • 17. Our auditing process here at Ally Financial is very detailed. Can you walk me through your typical audit workflow in your current role?

  • 18. Are you familiar with any of the financial fraud detection software that is being used today?

  • 19. In your work as a Portfolio Administrator, what kind events cause you the most stress on the job?

  • 20. How long will it take you to make a meaningful contribution to our team at Ally Financial?

  • 21. We are looking for the most motivated individuals to join the team here at Ally Financial. Where would you like your career to take you in the next five to ten years?

  • 22. In this role with Ally Financial, your communication with clients may not always be pleasant conversations. How do you handle tough conversations regarding insurance claims?

  • 23. If you joined the team here at Ally Financial, how would you build relationships with those that you would be working closely with?

  • 24. How do you believe your coworkers would describe you?

  • 25. At Ally Financial, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

  • 26. Every employee with Ally Financial is expected to be sales-minded and target driven. Walk me through your experience in sales based roles.

  • 27. In this role as a Risk Analyst with Ally Financial, you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?

  • 28. What is your familiarity with debt-to-equity ratios and what would you consider a good debt-to-equity ratio?