35 Allstate Interview Questions & Answers

Table of Contents

1. Ask The Interviewer Questions
2. Behavioral Questions
3. Career Goals Questions
4. Communication Questions
5. Compatibility Questions
6. Competency Questions
7. Conflict Questions
8. Customer Service Questions
9. Direct Questions
10. Discovery Questions
11. Experience Questions
12. Job Satisfaction Questions
13. Leadership Questions
14. Problem Solving Questions
15. Salary Questions

Ask The Interviewer

1. What questions can I answer for you?

What You Need to Know

You are interviewing the company as much as they are interviewing you. The more questions you ask, the more genuinely you seem to be pursuing this opportunity. The more research you've done on the company and this position, the more questions you'll have to ask, and the more likely you are to be self-guided and successful at your job. Your answer will also provide them an opportunity to advertise their merits and what they offer to convince you this is a great opportunity.

Written by Kevin Downey on October 19th, 2022

Answer Example

"I have the experience needed to perform the job and am familiar with what the role looks like, but every department is different. So, based on the department's rules, regulations, and systems and processes, what does a day on the job with your department look like in this position? Did you encounter anything unexpected when you started with Allstate as an employee? How would you describe the members of the team in this department?"

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"If I were offered a job with Allstate what could I do to add value in my first 90 days?"

Marcie's Feedback

Nice! This is a great question to ask an interviewer because it shows that you're eager to get started and hit the ground running. Consider coming up with one or two additional questions about onboarding, expectations, or culture fit.

Behavioral

2. Do you prefer more creative work or following a predetermined set of rules?

What You Need to Know

Your answer to this question will help the interviewer assess how adaptable you'll be to their way of doing things and how flexible you'll be in varying your tasks as needed. It may also tell them whether you are innovative and strive to go the extra mile or prefer more predictable work and consistently strive to meet the status quo. Most organizations prefer to hire candidates who show potential for creative outside-of-the-box thinking while adhering to the company's protocol and guidelines.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable with my knowledge base, I can start to think outside of the box. So, to answer your question, I would say I bring a healthy balance of both."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I am most comfortable when my creativity is challenged. I like to think of new ways of working and create alternate solutions to various scenarios. With that said, I am more than capable of following a predetermined set of rules."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Although I do not bring industry-specific post-secondary education, I do have some Job experience that would be transferable to this role with Allstate. The business administration experience I have comes from on the job training."

Lauren's Feedback

Fantastic answer!

"I am a creative thinker who is resourceful and can think on their toes while applying protocols and guidelines."

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Anonymous Answer

"I think being a creative thinker is important but not until I am well adjusted into the role knowing the predetermined rules first. I once identified part of the script used in obtaining verbal authorizations was slowing the team down in some areas. I got permission to adjust the script and was able to save time which allowed us to spend that time obtaining more authorizations."

Marcie's Feedback

While many people wouldn't necessarily consider insurance a creative industry, being a creative thinker also means being an effective problem solver. You do a good job in your answer of hedging your bets - you acknowledge the importance of thinking creatively while also stating that you will first abide by the predetermined rules. You might consider talking more about how creative thinking can lead to innovative solutions for clients.

Anonymous Answer

"As far as work goes I prefer straightforward rules.. as a mortgage loan processor there was no gray area. There were a set of rules and regulations that had to be followed. I do tend to be more creative when talking to clients and problem-solving.. with ______ my job allowed more creative work with customers BUT within their marketing guidelines."

Marcie's Feedback

Excellent. You've struck a nice balance here - indicating that you like both and can work either way. Including examples supports your assertions. Great job!

Behavioral

3. Would you rather be the worst player on the best team or the best player on the worst team?

What You Need to Know

This question speaks to your leadership potential, sense of team collaboration, and motivation. The nuance is all in how you answer this question. Choosing to be the worst player on the best team could imply your desire to grow and learn from the best and exhibit your self-awareness, motivation, and integrity, which all speak to your greater emotional intelligence. Proclaiming you'd rather be the best player on the losing team could suggest less regard for your fellow teammates and that you are in it for yourself rather than the welfare of the team, preferring to look better compared to those around you. So, be careful in how you answer this question.

Written by Kevin Downey on October 19th, 2022

Answer Example

"If I were the best player on a losing team, I suppose that would be quite the challenge to train my teammates to get them to improve. But if helping train and develop them wasn't the goal of being on that team, I would choose to be the worst player on the best team. That would present an incredible opportunity to improve my skills. I assume if every other player is better than me, they've all got there from helping each other out. So, that's a team I not only want to be a part of, but I would look forward to being as good as through collaboration and humble learning."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Easy I was the worst player ON the best softball team as a small girl. I was able to learn from the best and grow my own skills. In business, I’d prefer the same. Surrounding myself with people I can learn from is more important to me than being the smartest person in the room."

Marcie's Feedback

Awesome! Any interviewer will love this answer. :)

Behavioral

4. Do you feel performance should be rewarded over experience?

What You Need to Know

This question allows you to quantify your skills in relation to your years of experience. If you feel you've made leaps and bounds in your career and self-development and are way ahead of the curve, this question offers you an opportunity to present this. By demonstrating your experience, confidence in your abilities, and leadership potential, you advertise your professional worth.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I feel that employees should be paid and rewarded based on their performance. A new employee would be greatly motivated through being rewarded for performance, and it encourages healthy competition with tenured employees."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I feel performance and experience should be equally rewarded and weighted."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I feel both performance and experience should be equally rewarded and weighted."

Lauren's Feedback

Awesome answer.

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Anonymous Answer

"I think it is beneficial to reward both, but indeed an employee should be recognized for outstanding work regardless of experience."

Marcie's Feedback

Good reply! Recognizing an employee for outstanding work regardless of how many years they've been working and how experienced they are is definitely important.

Behavioral

5. When have you shown integrity at work?

What You Need to Know

There is an expression that a person's character is reflected by the actions they take when no one is looking. When speaking about your integrity, offer examples where your honesty shined through, where you prioritized the needs of others, and convey you are consistent in living according to your values.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"In my last position, I was responsible for the cash deposit every day. There was never a discrepancy in the four years I worked there. I best show my integrity by being a consistently reliable employee."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I show integrity at work all of the time. It's essential to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"In my position as a cashier, my cash draw is always clean and never short. There has never been a discrepancy in the 7 years that I worked there. I best show my integrity by being a consistent, reliable employee; avoiding all workplace gossip."

Lauren's Feedback

"In a previous position as a cashier, I displayed multitudes of integrity, organization, and reliability. For seven years, I had zero cash discrepancies, and my work area was always clean and presentable. I pride myself on the way I handle situations, and professionally refrain from workplace gossip."

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Anonymous Answer

"I did a denial based on incorrect application info without verifying it. The next day I contacted the client to verify and was able to approve the benefits however a day late. I told my boss immediately of my untimely error. In my QA meeting, I accepted my boss's constructive criticism on how I could've prevented this with additional verification and that sometimes shortcuts make things longer."

Marcie's Feedback

Excellent! It's great that you highlight how you have integrity.

Anonymous Answer

"At my previous job, I had strict deadlines to meet so my customer's businesses could run smoothly. By meeting deadlines I gained their trust, which lead to a stronger business relationship and greater customer satisfaction."

Marcie's Feedback

It's definitely important that you met deadlines; this would no doubt create trust in a professional relationship. A different example might work better in this case, however. Try to think of a time when you chose right over wrong, even if it was the harder choice. Discussing an instance when you were ethical or moral will prove to the interviewer that you're a person of great integrity. Some examples might include communicating honestly, taking responsibility for your actions, keeping a promise, respecting the privacy of a coworker, supporting your company's values without receiving any recognition, and being trustworthy. Good job!

Behavioral

6. Do you think honesty is always the best policy?

What You Need to Know

This question isn't about the subjectivity of honesty. It's more a question of your integrity and intentions. Describe what your word means to you. Touch on your approach to emotionally confusing situations and how your integrity guides your actions and responses. Explain that you see great value in transparency while consistently respecting the chain of command. Address the nuance of those more complicated situations where alternative means of communication are taken and how these are intended to protect your clients' interests. Your examples should all be guided by your integrity.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent depending on the person's intention. In those instances, honesty isn't always the best policy."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I feel that honesty is the best policy so long as the honest comment does not come to be hurtful."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Honesty is always the best policy and I believe my integrity shows in my work.

It's important to also know when to use empathy when being honest about negative or unpopular facts."

Marcie's Feedback

Good response! You definitely appear to be honest and full of integrity. Perhaps consider delving more into why honesty is always best. Are there times you have to be tactful? How does your integrity show in your work? Is there an example you can include of a time when you were honest with a client although it may have been tempting not to be? What was the end result?

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Anonymous Answer

"Honesty is the best policy as long as it is not meant as a personal attack with the intent to hurt someone else."

Marcie's Feedback

Great answer! Perhaps you might want to discuss tact here as well and explain an instance or two of when you might use it. In other words, your sentiment here is great - just make sure to explain it fully so your answer is meaningful and memorable to the interviewer.

Behavioral

7. How do you respond to feedback?

What You Need to Know

This question is an opportunity to showcase your emotional intelligence and how you take ownership of your professional development. Some consider no news good news and prefer not to rock the boat. Others seek out feedback to continually develop their skills and are driven to further their careers. Your response will help them assess whether you respond defensively or objectify the information you receive and separate it from the person delivering the feedback. It will inform them of your attitude and approach to your professional self-improvement and team mentality.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it catches me by surprise, I usually ask if my supervisor can clarify or explain. I want to grow and improve, so the more specific my supervisor can be, the more helpful it is."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I love receiving feedback from my employer because the feedback allows me to understand where I need to improve."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I like receiving feedback from my employer or Team Leader because it allows me to better understand where I need to improve."

Lauren's Feedback

Great start, but make sure you answer the question with a specific way you like to recieve feedback.

"I like receiving verbal feedback on a weekly basis from my Team Leader because it allows me to take self-inventory of my progress and understand areas of desired improvement."

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Anonymous Answer

"I attend monthly one on one QA sessions currently. I embrace constructive feedback as an opportunity to grow and to serve our clients better."

Marcie's Feedback

Nice. The interviewer will be happy to hear that you view feedback as an opportunity to learn and improve. It's great that you mention specifically that feedback helps you to make changes so you can serve the clients better. If there's an example you can provide of a time when you received feedback that you were able to put into practice that benefited others, don't hesitate to include that to further strengthen your answer.

Anonymous Answer

"Feedback is always welcome. It’s the only way to learn and grow in a career."

Marcie's Feedback

It's great that you're open to feedback and like to learn from it; the interviewer will be pleased to hear that. Build out your answer by including an example of a time when you received feedback and used it to improve yourself. Use the STAR method to ensure your answer is well-structured and easy to understand. Good job!

Behavioral

8. What type of work environment best fosters your productivity?

What You Need to Know

You'll want to perform adequate research on Allstate and all the position entails, but make sure to thoroughly research yourself. Consider what working environment you typically thrive in and how close Allstate comes to your ideal working environment. Think about other environments you find distracting. Make sure you can align your preferences with what they have to offer. Feel free to ask any clarifying questions you couldn't answer on your own.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive in that type of environment."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I work well in a high-pressure, demanding environment that requires you to work smart and make your mark."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"A happy work environment attracts good people and helps the people who work for you to do the best for the company, culture, and interactions between employees and employers."

Lauren's Feedback

Great answer!

"A happy work environment retains great employees and boosts moral to exceed expectations. A healthy work culture helps me function at highest productivity"

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Anonymous Answer

"A work environment that allows me to be productive has a good work culture, is drama-free, and has knowledgeable and motivated team members who collaborate well when needed."

Marcie's Feedback

This is a strong answer that provides a good explanation of your ideal work environment. Perhaps consider explaining a bit more what you mean by a 'good work culture'. And perhaps go into why and how these qualities help you to be productive.

Anonymous Answer

"I work well under pressure. I have always worked under deadlines. Whether meeting a closing date on a purchase of a home or meeting delivery and equipment installations dates with a beverage company for a new restaurant opening!"

Marcie's Feedback

Awesome! To further strengthen your answer, give additional details about the experience you have working under pressure. Prove to the interviewer that you're truly capable in this type of environment. Then connect this to the role itself. Do you expect to work under pressure in this new position? If so, talk about how excited you are and emphasize that you know you can handle it. Great job!

Behavioral

9. What kind of recognition do you prefer to receive for your accomplishments?

What You Need to Know

This question aims to assess what contributes to your job satisfaction, what your motivators are at work, and what kind of recognition incentivizes you to continue to give your all. It will also help them determine whether your interest in this position is financially motivated or career motivated. They are more likely to select a candidate who feels this position with Allstate will further their career goals and pass on those candidates who would take any job anywhere for a pay increase. So be sure to explore all this position at Allstate has to offer and their potential growth opportunities from within.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I am an over-achiever and find that the best way to be recognized for a job well done is words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I do not particularly love public recognition, so I would say that the best way to recognize me for my accomplishments would be increased responsibilities and continued autonomy."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I do not particularly love public recognition, so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities."

Lauren's Feedback

Great answer. Can you think of ways your previous supervisors have noticed or recognized your accomplishments? It would be helpful to note, so the interviewer could get a feel for your workstyle.

"(Example) I appreciated when previous supervisors have recognized my performance during quarterly reviews. I strive to exceed expectations, and love to take on new responsibilities. I like receiving verbal feedback from peers and supervisors."

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Anonymous Answer

"It is nice when we get emails from management recognizing a job well done. It is rewarding for me to know my work is being noticed."

Marcie's Feedback

Great. This sounds like a very reasonable request when it comes to being recognized. The interviewer will appreciate that it doesn't take much to motivate you. You could also reiterate here that you are in a large part internally motivated by a desire to help others.

Anonymous Answer

"I like to be recognized for a job well done. A personal email from my supervisor or a client or a shout-out on a huddle call is always appreciated!"

Marcie's Feedback

Nice! The interviewer will appreciate you sharing this information with them. So you prefer either written or verbal recognition? How about perks like extra PTO or financial compensation? Be sure to mention all the ways you like to be recognized. Then end your answer by letting the interviewer know that, while you always work hard because of your strong work ethic, you appreciate recognition/praise and they motivate you to work even harder. Good job!

Behavioral

10. Do you prefer working face to face with clients or behind the scenes in a research and analysis role?

What You Need to Know

This question aims to determine which working environment your personality is most likely to thrive in and if you are an extroverted interpersonal, socially interactive individual or an introverted, analytical person. A more introverted individual needs a solitary environment to recharge their battery, whereas an extroverted individual recharges in social settings. Most people, however, fall somewhere in the middle. Focus your answer on what it takes to perform at your best without focusing on how difficult it may be to maintain your focus in other environments.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I am more of an analyst type and prefer to be in the background, making the numbers happen. With that said, I am still a people person and would always put my best face forward in any customer-facing situation."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I am more of a face-to-face communicator. I love being in the buzz of it all and thrive in customer-facing situations. I am also able to work in the background when needed."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I like to be face to face and communicate with customers. I love to help customer-facing situations. I am also able to work in the background when needed."

Lauren's Feedback

Solid answer!

"I thrive in roles with face-to-face client relations. Helping people who are facing challenges that I could remedy or assist with, would fulfill my desired career goals."

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Anonymous Answer

"Ir's rewarding helping clients with general policy questions or being empathic and helping them through difficult times. Working behind the scenes researching, fact-finding, applying policy, approvals, and denials, etc... is just as important. Currently, my day is split between working with clients, and working behind the scenes doing casework and I feel I'd thrive in either scenario."

Marcie's Feedback

In other words, you're flexible and you enjoy working both with clients and in more of a research capacity. Your adaptability and openness to work in either capacity will likely be considered an asset by the interviewer. Great answer!

Anonymous Answer

"I have been successful in both roles. I tend to enjoy a mixture of both."

Marcie's Feedback

That's great! Can you talk more about the experience you have in each situation? What do you like about each kind of role? Then be sure to connect your experience and likes to the current role so the interviewer can see why you're an ideal fit for it.

Behavioral

11. Do you prefer working with business/commercial insurance contracts or health/life insurance? Why?

What You Need to Know

Your answer will help the interviewer evaluate your compatibility for this role and how adaptable, ready, and willing you are to perform the work necessary to get the job done. Your answer will also help them assess your willingness to step outside your comfort zone and whether you are a team player. Before your interview, thoroughly research the necessary qualifications and expectations of the role you are contending for. During your interview, you want to exhibit you're a team player who will go above and beyond and do whatever it takes to support your team.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I understand that Allstate offers their clients a full suite of services. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength, I would say that I have a few more years of experience in commercial insurance."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"Although I have more experience in health and life insurance, I am eager to gain more momentum in commercial insurance. The variety and challenge would be welcome at this point in my career."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I like to work with anyone that I can help; it's in my nature to be a better person every day. I am very eager to learn more about insurance, and the variety would be great."

Rachelle's Feedback

Fantastic response! I made minor adjustments.

"I have a strong affinity for helping others, and it makes me a better person every day. If given the opportunity, I would like to learn as many facets of insurance as possible. Both the business/commercial and health/life sectors pique my interest. I have a passion for learning, so I am open to training in all areas possible."

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Anonymous Answer

"Due to my 14 years of experience with medical coverage, I feel I would thrive in supplemental medical coverage or anything to do with injury. However, I am comfortable transferring my policy experience and learning business, and commercial policies."

Marcie's Feedback

This is a strong answer. You clearly have the background to thrive in health/life insurance, yet you remain open to moving into business/commercial if needed. Nice job!

Anonymous Answer

"I am new to this business so I haven’t developed a preference. I am willing to learn as much as I can whatever I am assigned."

Marcie's Feedback

Awesome! The interviewer will appreciate your openness. How else can you build out your response here to make it more detailed and meaningful? Why are you interested in working in insurance in the first place? What do you anticipate liking about it? Also, can you talk more about your willingness to learn new things? Mention that you're a quick learner who enjoys expanding your base of knowledge and that you look forward to doing that within this role.

Career Goals

12. Within Allstate, many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education to advance your career?

What You Need to Know

While it may not be required for all positions, some roles within Allstate may require higher post-secondary education. Discuss with your interviewer whether furthering your education is in line with the career goals you've set out for yourself, and, with open-mindedness, express an interest in learning more about the potential opportunities for growth within their company.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I currently have a bachelor's Degree in Business Administration and have considered completing my MBA through online coursework on the weekends and evenings. If a Masters's Degree is required to reach particular levels with Allstate, then I am happy to do so."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I am always open to additional training and coursework. Since I already have my MBA, I would not return to full-time studies; however, if there is a course you recommend, I would be happy to attend."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes, I have considered furthering my education, I would love some recommended online courses that would help me start my education."

Lauren's Feedback

Great response! You are open and eager, which is fantastic. Focusing your response to include Allstate would be highly beneficial so employer sees your commitment to them.

"Yes, I have considered furthering my education. I would like to be on an educational track that would further my skills for Allstate."

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Anonymous Answer

"Absolutely. I would like to finish my college education path to further my career with Allstate. I would continue my education with credits that count toward insurance such as underwriting, legal courses such as damages, and workers' compensation."

Marcie's Feedback

Great! Consider adding more definitive details here so the interviewer knows you're serious. When do you plan to go back? Which degree are you planning to complete? Why are you motivated to do this?

Anonymous Answer

"I currently have a bachelor's degree but I am always open to learning more!"

Marcie's Feedback

Excellent! Talk more about your degree - where you earned it, what it is, and how it will help you excel in this role. Then reiterate your openness to furthering your education if needed. Good job!

Career Goals

13. Where do you see your career five years from now, and how does Allstate fit in?

What You Need to Know

Interviewing, vetting, and hiring a new team member is expensive and time-consuming for any company. A hiring manager has a vested interest in ensuring your career plan and the goals you've set would best be accomplished in a career with them. Demonstrate the measure of your career goals and how they align with what Allstate offers. Assure the interviewer that if you are hired on with Allstate, you plan to stay long-term.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"As you can see on my resume, I have strong tenure with my previous employers. I would love nothing more than to find a long-term home where I can naturally grow. Over the next five years, I would love to be promoted within Allstate as I prove my strengths and abilities."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"In five years, I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would like to learn something new and different and gain experience at Allstate that I can use for many years to come and call Allstate home."

Rachelle's Feedback

Your answer is a great start. With keeping this employer in mind, it would be helpful to add ways you fit into the organization's culture and seek the environment they are offering to ease their concerns regarding longevity. I did a quick search of the company's Mission Statement to help with your response.

"I have been seeking an opportunity to create firm roots in my career. Allstate's Mission Statement to, "serve customers by providing peace of mind and enriching their quality of life" resonates strongly. I would like to acquire new skills and gain a fulfilling experience to benefit people around me. I gladly see myself as an established Allstate employee in 5 years from now."

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Anonymous Answer

"I like staying with companies long-term to grow stronger in the policies I work with and serve clients better. I'd like to grow with Allstate and see myself promoted into a senior role or supervisory position in 5 years with Allstate."

Marcie's Feedback

Great! But why do you like to stay with companies for long periods of time? Does this give you the ability to grow, be promoted, and gain more responsibilities? Perhaps explain the appeal in greater detail for the interviewer. It's great that you envision yourself moving into a senior role or supervisory position within the next five years. This will show the interviewer that you are ambitious and motivated to learn and grow.

Anonymous Answer

"As my resume indicates I intend being with a company for a minimum of five years. If given the opportunity with Allstate I would love to eventually explore the special investigation unit. As a person who has always been on the right side of the law, I have a low tolerance for criminal behavior."

Marcie's Feedback

Great! The interviewer will appreciate how specific you're being by mentioning a specific unit you'd love to work in. They will also be pleased that you want something long-term. Do you want to one day manage others or gain certain certifications? If so, mention this as well.

Communication

14. How do you help your clients understand their detailed and lengthy Insurance contracts?

What You Need to Know

No matter which insurance company you work for, client contracts and policies containing complex legal language may be challenging for the typical layman to understand. Allstate is looking for assurances that your communication and customer service skills meet their standard. How you frame your answer to this question could potentially provide your interviewer with insight into how effective a communicator you are. Offer them a self-evaluation of your communication skills while trying to communicate as clearly and professionally as possible.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I understand that insurance policies and contracts can appear complicated to my clients. I will walk them through each section before they sign and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy-to-understand method."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"Yes, insurance contracts can be difficult to understand! I do not want to assume that a client is struggling, so I will let them go through the contract at their own pace and then encourage questions through all steps in the process."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have experience walking the client patiently through the policy step by step in words and at a pace that they can understand. I encourage questions and use simplified examples when needed."

Marcie's Feedback

Great! It sounds like you are accustomed to walking customers through long insurance contracts and making sure they understand everything. It's good that you use simplified examples and encourage questions. Nice!

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Anonymous Answer

"Insurance documents, just as mortgage documents, can seem daunting to those who do not see that paperwork every day. I found by asking the client if everything was clear to them, or did they need more explanation was the best strategy. Sometimes people don’t know what to ask, so trying to be as thorough as possible allowed me to feel like I did my best for them."

Marcie's Feedback

Great! Did you do anything beyond asking if they had questions? Did you use simple language to explain complex terminology? Did you use metaphors or pictures? Did you mention common questions and preemptively answer them?

Communication

15. How would you rate and quantify your communication skills?

What You Need to Know

To effectively answer this question, highlight the skills a highly functional communicator possesses. Emphasize your non-defensive communication skills, like being a proficient active listener, and exemplify your ability to mirror, validate, and empathize. Extra points if you can adapt your communication style to that of others, especially where others are less skilled and less adaptable. Then, to rate yourself, contrast your skill level against yourself five years ago.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I will rate myself an 8/10 because I value communication, but, like most people, I have things to learn. I ensure clear communication by utilizing multiple methods of delivering messages and give ample time for questions before implementing changes."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I'd rate myself an 8. My communication is clear but there are always new things to learn.

I'm asked on a daily basis by clients to explain the share of cost policies. I've learned effective communications courses to use active listening to ensure the client knows they are heard. Clients always thank me for taking the time to make sure they understand complex parts of the policy."

Marcie's Feedback

This is a strong answer. When rating your communication skills, you potentially can go into verbal communication (presentations and meetings), written communication (reports), body language, and listening. Lots of different things go into being an excellent communicator. Make sure to highlight all of the areas in which you excel. Your example is helpful in terms of showing how well you're able to convey difficult concepts to others.

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Anonymous Answer

"I would rate myself an 8 out of 10. There is always room to improve. While working in mortgage services it was imperative I explained closing documents as concisely and clearly as possible: otherwise, I was not doing my job.. whether it was a first-time homebuyer or a seasoned homeowner the need to be clear with communication was key."

Marcie's Feedback

Great! This is a strong answer and rating yourself as an 8 is perfect (it shows you think highly of your communication skills but recognize there's still room to improve). Including an example is also helpful. Don't forget to mention the various types of communication and how well you do with each: listening, verbal, non-verbal, written, presenting, etc. Nice job!

Compatibility

16. Tell me about the culture at Allstate.

What You Need to Know

To ensure you aren't solely playing the numbers game, they want to ensure you've earned this opportunity by performing your research on their company culture, their principles, and core values. That includes combing through Allstate's company website, exploring what current and previous employees are saying about what the experience of working for them is like, reading up on customer reviews, and speaking to those you know who work for the company. You could go even further and see if there are any recent interviews with their company executives or any recent media coverage about the company. That will display to the interviewer that you are engaged and invested in this opportunity.

For example, the following is from their website pages: "The words we live by... As the Good Hands... We empower customers with protection to help them achieve their hopes and dreams. We provide affordable, simple and connected protection solutions. We create opportunity for our team, economic value for our shareholders and improve communities. Build your career here. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you'll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It's easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you."

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I have researched Allstate a great deal and have found that your company maintains a strong focus on a family-based atmosphere, even through your growth mode. I appreciate that your company rewards employee dedication through career growth and educational opportunities."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"Your company has an impressive industry reputation, and I would be thrilled to learn from your leadership team. From my research, I learned you are very involved in the community and put a lot of effort into developing your employees."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

Lauren's Feedback

Fantastic answer!

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Anonymous Answer

"I know that Allstate goes the extra mile to promote inclusion, diversity, and also promote safe teen driving. I live in Florida and serve a diverse customer base so I'm looking forward to taking part in Allstate ERG classes to serve the clients even better. I also have a son who will be driving in the near future so learning about safer teen driving will be very useful."

Marcie's Feedback

Nice! It's great that you're open to inclusion/diversity and already serve a diverse clientele. To make your answer stronger, consider researching what Allstate has published online about its work culture and mention some of those specific items in your response.

Anonymous Answer

"What I have noticed from a few Allstate employees is that loyalty goes both ways. Allstate culture is incredibly diverse, and as an individual reentering the workplace, I am incredibly grateful for this opportunity."

Marcie's Feedback

Definitely research the culture at Allstate before your interview. Google it and look at their LinkedIn page and website. Take note of some descriptive terms (like innovative, hardworking, diverse, etc.), and then talk about how your own values align with those of the company. Explain that you see yourself fitting in well. Good job!

Competency

17. In your opinion, how has globalization impacted the Insurance industry?

What You Need to Know

Questions like these will test your knowledge and scope of the big-picture on a wide array of issues that could potentially impact the business. You might be asked about anything, from globalization to the impact of climate change on the industry to international trade. Research such issues, especially Allstate's position on each issue. Whatever perspective you share should not be at odds with the company's view on the topic you are asked about, especially since you are interviewing to be a representative of their company's brand.

Written by Kevin Downey on October 19th, 2022

Answer Example

"I feel that globalization has forced many companies to be creative and flexible in their business insurance needs. Namely, companies that now have international offices hire offshore employees and participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought-provoking challenges."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated, and that holds the entire industry more accountable."

Lauren's Feedback

Great response! Minor revisions have been made.

"Globalization has made the insurance industry more competitive, which should centralize our focus to strong customer satisfaction. Customers are well-versed on their needs and the industry's services, which holds the entire industry more accountable."

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Anonymous Answer

"Globalization creates a more diversified market for customers to choose from and increases competition. Staying focused on improving customer satisfaction will be part of staying resilient in a global market."

Marcie's Feedback

Great answer! You're right that globalization creates a more diversified market for customers while also increasing competition. Remaining focused on customer satisfaction will definitely help you and your company to stay relevant and resilient in a global market. You could also talk about how globalization creates more insurance services/products due to new risks and how it also encourages technological innovation (like more insurance products being sold on the Internet).

Competency

18. How do you stay up to date on changes in the Insurance industry?

What You Need to Know

This question evaluates how invested you are in your career and self-development as a professional. A proactive professional will exhibit a growth mindset at all times and leadership potential. Set yourself apart from reactive followers by demonstrating how you stay up to date on the developing changes in the insurance industry and how what you learn informs your sense of innovation while anticipating trends in an ever-changing landscape.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I find it very exciting to research and study new trends and ideas in the Insurance marketplace. I have a few favorite blogs that I subscribe to. This way, I receive quick updates in my inbox every morning. If I am interested in or need clarification on any topic, I research the concept or trend further."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"To stay up to date on insurance industry trends, I subscribe to several google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! What are your favorite methods of staying on top of industry trends?"

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Insurance is very new to me, and when I'm in the industry I would want to know how to stay on top of the changes. I would ask the interviewer about how you stay on top of new developments in the Insurance industry."

Lauren's Feedback

I would offer ways you could envision staying on top of trends, despite being unfamiliar. This can demonstrate resourcefulness and speak positively about the people they have selected to be employed.

"I will utilize my co-workers and team members as a resource to help me acclimate to this new job field. The people I work alongside will be a wealth of knowledge. From them, I will learn the platforms and ways to keep up with industry trends."

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Anonymous Answer

"In my experience, I know the field is constantly evolving. I think it's important to continue education, learning, and train to stay resilient in the field."

Marcie's Feedback

Good response! It's definitely important to keep learning and training throughout your career. You might also mention other ways you could stay abreast of industry changes like subscribing to industry newsletters, reading industry blogs, and/or attending industry conferences.

Competency

19. Do you have any Insurance-related licenses or certifications?

What You Need to Know

Depending on the municipality you work in, some positions within Allstate may require you to hold special certification or licensing. This question presents an opportunity to discuss your career goals and recent accomplishments. Feel free to take advantage of this opportunity to ask about their expectations and requirements beyond the scope of any questions you could answer for yourself in your preparation for this interview.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"In 2009, I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I am newer to this industry and recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well-prepared for career growth at Allstate."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am newer to this industry and would like to expand my knowledge in insurance claims through training courses, do you suggest any I can take immediately to prepare myself in a career growth with Allstate."

Lauren's Feedback

You are showing openness and an optimistic voice which is fantastic.

"I am new to the insurance industry, and look forward to the learning curve. I have sought continued education with previous employers, and would eagerly embrace training courses to receive certifications and licenses to further my skills for Allstate."

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Anonymous Answer

"For the past 14 years, I've obtained annual HIPAA certification to work with medical cases. I am also new to the adjusting field and have acquired my Florida All Lines 6-20 adjuster license."

Marcie's Feedback

Great! The interviewer will likely be impressed by the certifications and licenses you have acquired. If you're aspiring to obtain any others in the future, don't forget to mention that as well.

Anonymous Answer

"I am currently taking an All-lines adjusters course and preparing for the exam."

Marcie's Feedback

Excellent! Build out your answer further by explaining why you decided to take this course and when you expect to take the exam. Then talk about how it will benefit you in this role. Good job!

Competency

20. What do you consider the most significant insurance industry changes to occur since beginning your career?

What You Need to Know

This question is another opportunity to showcase your adaptability through how you responded to changes in the industry that impacted your company and career. Look back at your career, examining how the companies you've worked for responded to changes within the industry, what they did to adapt to those changes, and how they stayed ahead of the curve. Highlight the measures you took to support the company and its approach to adapting to those changes. Underscore any occasions where you contributed to such innovative thinking. Keep your tone as positive and forward-thinking as you can, and resist coming across as opinionated or negative. Change is inevitable, and those who resist it often fail to see the opportunities it presents and are left behind.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"The biggest change that I have seen in the Insurance industry, since my start in 1999, has to do with technology. There are so many great mobile trends now, including apps that make information simple and easy to access; it's been incredible to see."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I would say that the most significant change to the insurance industry since I joined has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest and encourages us all to try harder for our clients."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am very new to the Insurance industry, and I have only started with Medicare in the last year but would love to learn more so I could help the clients with their insurance needs and what we can do better."

Lauren's Feedback

Rather than highlighting a short tenure in insurance, I suggest using the question as a means to grow in your career.

"As a newer employee to insurance, I would use my co-workers and team members as a resource to learn how the industry has changed over time, and what factors have impacted industry change. By knowing more history and background about why things are run the way they are, I can be better equipped to assist clients with their needs. Historical learning can also prepare me for potential industry changes."

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Anonymous Answer

"The biggest change has been technology-based. From 2004 I have seen the industry shift from a document only, to web-based. and now mobile apps. I invite the technological advances and see them as a way to communicate better and quicker with our clients."

Marcie's Feedback

It definitely sounds like technology has made a big impact on insurance. This is a good response. Perhaps consider listing a few more benefits that this change has brought customers and insurance providers (quicker communication but also more ways to assess, manage, and price risk, reduced costs, etc.)

Conflict

21. Tell me about a time you worked with a difficult coworker. What made them difficult, and what did you do to help them?

What You Need to Know

This question is about what you consider the keyword 'difficult' to imply, as it could be interpreted in many ways. How you interpret this question will give your interviewer insight into your outlook on the world. It will also inform them of what you perceive as a difficult coworker and how you related with them - through avoidance, exploiting their weaknesses, or through collaboration, a sense of team, and promoting their strengths while helping mentor them to overcome the challenges they face, that which made them challenging to work with. Not only is the interviewer trying to get an idea of who you are, but also an idea of your communication skills and focus on a team mentality.

Written by Kevin Downey on October 19th, 2022

Answer Example

"I worked with an employee who seemed to struggle with their attention to detail. They frequently made mistakes, and their attendance was a bit spotty. I'd frequently reach out to them, trying to help with this growth opportunity. At first, they were resistant, in denial there were any issues, as they were. But eventually, they came around and freely admitted they had some obstacles to overcome. After working together for a while, I identified that their biggest struggle was their sense of time, and their time management skills were lacking.

We worked on this together, and it took some time. But as they gained a stronger sense of how to break down their goals and efficiently manage them in attainable ways with the time they had, they gradually improved in every manner. They felt more confident and comfortable with their assignments, suffered less stress, and felt less rushed, and their attention to detail improved. Now they're the rising star of the office."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"When I first started at _______ I was assigned a mentor for the week. She was amazing, a wealth of industry knowledge, but resisted the newer technology. I was new and only had access to the updated technology. That week was a struggle. But by the end of the week she had taught me more about the business than anyone could have and together we figured out the quirks of the new system."

Marcie's Feedback

Great! This is a solid example to cite here. It's good that you only speak positively about this mentor, as that will reflect positively on you. It's understandable that you struggled in the area of technology since you were savvier than she was. Can you give more details about the struggle? And how exactly did you both work through your incompatibility in this area? Did you teach her any of the newer technology? Did you develop a laid-back rapport that allowed you to laugh about your differences? Providing additional details will make your answer even stronger. Nice job!

Customer Service

22. How would you describe your relationship with your clients?

What You Need to Know

Allstate phrases it this way on its website; "Allstate agents and staff build personal relationships with customers to balance risks and costs and offer the best insurance solutions at the right price." From their web pages, you'll see that their approach to customer service is professional yet approachable, highlighting social responsibility to provide the best service to their customers. It is essential to understand the company's unique approach to its style of customer service. One company might refer to its customers as family, while another might have more clearly established boundaries yet strive to distinguish itself from its competition by providing the most responsible and socially conscientious offerings on the market. Spend time thoroughly familiarizing yourself with their language and approach to customer service, and determine how their approach aligns with your own.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I value my clients and nurture those relationships as much as possible."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"My customer and client relationships are most important to me. A happy client is a client that will help me to achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Caring. I ensure my clients are not just satisfied but that they are heard. I am always polite, friendly, patient, and I'm able to identify when empathy needs to be used. I'm often complimented by the clients for my service and am asked for my email address or phone number for future inquiries and service."

Marcie's Feedback

Nice! It sounds like your clients tend to be very happy with your customer service, and your answer does a great job of conveying how patient, caring, and empathetic you are. Perhaps consider clarifying in more detail what you mean by valuable and clear as well.

Direct

23. Are you interviewing with anyone else?

What You Need to Know

If asked this question during your interview, your interviewer is likely looking to see whether they're your top choice, how they compare to the other companies you are interviewing with, and if you are under a timeline. Feel free to talk with the interviewer about your search so far, and don't hesitate to let them know that a role with Allstate is at the top of your wishlist. Honesty is always the best policy with this question, and it always puts a little fire under a hiring manager if they're aware that you're actively looking for a new position.

The interviewer will have a folder with all the resumes of the candidates they are interviewing and their questions and notes from each interview, which they'll refer to later when making a decision. You should have something similar for all the interviews you've performed. Detail, for your eyes only, what each of them has to offer and what you offer them. Have tabs separating your notes for each interview, with a breakdown of the pro and cons of each employer. Having this with you will exude yourself as an organized professional, taking all your prospects seriously, and help market you as a viable candidate.

Written by Kevin Downey on October 19th, 2022

Answer Example

"I've had a few interviews and have a few more scheduled this week. I feel I am honing in on some of the most viable jobs. I think everyone should benefit from this experience. It's all about being professional and respecting the time and efforts everyone contributes to the process."

Written by Kevin Downey on October 19th, 2022

Discovery

24. How do you like to spend your spare time?

What You Need to Know

Feel free to share any hobbies or interests that speak to your work ethic or desirable qualities. Try to make yourself seem relatable. Find common points of common interest if you can. Having interests in common with your clients can go a long way in establishing work/client relationships. The less guarded you are about your personal life, the more it shows you'll be able to foster interpersonal work relationships. Your interviewer will consider this when evaluating your fit into their teams.

Written by Kevin Downey on October 19th, 2022

Answer Example

"I am a triple black belt in Aikido. I prefer Aikido because it is a more passive martial art, yet there is still discipline and respect. However, I spend more of my time performing tai chi. It helps regulate all of my emotions 24/7. I rarely ever experience stress, and I credit this to my extensive training in this regard."

Written by Kevin Downey on October 19th, 2022

Discovery

25. Tell me about yourself.

What You Need to Know

They want to gain insights into your personality and professionalism to assess how well you would complement their teams. Share the basics of who you are, why you are here, where you come from, and where you're going professionally. Verse yourself in their language, keywords, mission statements, and core values, and incorporate some of their language into your answers when you can do so naturally. Emotional maturity, ambition, self-growth, conscientiousness, and integrity are some driving components they hope to hear from their candidate. Try not to dwell on the hardships and hurdles you've overcome. Focus on the positive takeaways from the experiences that shaped your character.

Written by Kevin Downey on October 19th, 2022

Answer Example

"My name is Al, and my parents were both insurance agents. I grew up in that environment and followed in their footsteps. I'm originally from Castle Rock, Maine. I attended Fordham University and graduated with a bachelor's in business management. From there, I landed a position with XYZ agency, where for five years, I worked hard to achieve many of my career goals. At this point, I feel as if the opportunities within the company are too few, and I am anxious to advance my career, so I've decided to explore opportunities elsewhere. So here I am."

Written by Kevin Downey on October 19th, 2022

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Experience

26. Tell me how your educational experience has prepared you for a career with Allstate.

What You Need to Know

Your interviewer wants to know what you gained from your studies and experiences, what they've lent to your professional experience, and how this would benefit Allstate if you are hired. Describe your college experience as the first stage of the journey of your career path. Describe how it has facilitated your trajectory so far, the transferable knowledge you gained, and share the unexpected twists and turns it may have fully prepared you for. Perspective and attitude are everything, especially when it increases your emotional intelligence and contributes to your leadership potential.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I will apply every valuable piece of knowledge gained from my Bachelor of Business Administration Degree to my work with Allstate. My University experience was a positive one. I applied myself wholeheartedly and graduated at the top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask, additional skills that I look forward to bringing to Allstate."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"Although I do not bring industry-specific post-secondary education, I have completed some coursework that would be transferable to this role with Allstate. These courses include business administration, portfolio management, and organizational behavior."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

Lauren's Feedback

It's great that you highlighted transferable skills. Refrain from language that provides deficits.

"Business administration is my strongest post-secondary experience, which provides a multitude of transferable skills I can bring to an Allstate team."

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Anonymous Answer

"All of my experiences from college will be applied to my work at Allstate. My all lines adjuster coursework has prepared me for claims adjusting processing. I also have done coursework in nursing, health sciences which may come in handy with injury cases. Report writing, communication always helps when creating a report and communicating with clients."

Marcie's Feedback

Great! You've listed multiple courses that all apply to the role you're interested in. To strengthen your answer, consider going into more detail about exactly how these courses will benefit you on the job.

Experience

27. Have you ever been in a car accident? Tell me about it.

What You Need to Know

This industry-related question aims to reveal more about you and your personality than meets the eye. Your attitude and professionalism regarding the circumstances of your accident, including who was at fault, can indicate the attitude you'll bring with you into their teams, whether you hold yourself accountable for your actions or blame others and frame yourself as a victim, your ability to reflect on the event situationally like a professional, and the emotional state you regress to when recounting the event. When answering this question, approach it as you would when on the job. Accidents happen. How we deal with the situation as it happens is the test of our character.

Written by Kevin Downey on October 19th, 2022

Answer Example

I consider myself a very safe driver, but there is only so much you can do to protect others and yourself. A couple of years ago, traffic was somewhat jammed, and it was stop and go for a while. Then it cleared, and everyone started increasing speed to get back to the speed limit when a car one lane over made a dangerous maneuver and caused an accident, which veered into my lane. I immediately and effectively veered over to the shoulder of the road and slowed down to avoid any potential debris. But the driver behind me wasn't looking far enough ahead, and when he saw the accident, he veered into the shoulder of the road as well. That's when I heard the screech of tires, and he rear-ended me. He rushed out, apologizing all over the place. Thankfully, no one was hurt. My car wasn't badly damaged, and it was a dangerous situation. I was just glad he was okay. The accident ahead of us, which we both safely averted, for the most part, was pretty serious. I hope everyone involved in that accident was okay.

Written by Kevin Downey on October 19th, 2022

Experience

28. In your most recent position, what was the size of your client portfolio? Was that manageable for you?

What You Need to Know

If interviewing for an account manager or sales-related role with Allstate, you'll want to prepare to speak on your significant achievements and progression through your career. Highlight any awards or recognitions you've received and be fully versed in the job expectations regarding the size of the portfolio you're expected to manage. Frame yourself as prepared and equipped to handle the volume required of you should you be offered the position.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"With my current company, I have a portfolio of $55M, which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with Allstate?"

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"My most recent portfolio was smaller than I would have liked, which is why I am seeking a new opportunity. I prefer to have an active portfolio in the $25-30 million range."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I work at a call center for Medicare. I take 50-70 calls a day to help them with insurance issues they are having."

Lauren's Feedback

Be sure to answer both parts of the question.

"I am currently assisting 50-70 clients per day with insurance-related issues. [Insert your opinion here] I find this daily workload manageable."

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Anonymous Answer

"On a regular month, I handle a caseload of 150 cases which is completely manageable with standard planning. After a catastrophe, my caseload will be maximized to 500 cases per month which is manageable with team effort, careful planning, and the ability to be flexible because tasks will constantly shift when working as a team."

Marcie's Feedback

Great response! The interviewer will be impressed by your ability to handle so many cases. It's also beneficial that you mention working as a team when the caseload is exceptionally high due to a catastrophe. You make it clear that you work well independently but are also a good team player. Nice!

Experience

29. How often do you take work home with you?

What You Need to Know

There may be occasions where a person aims to go the extra mile by taking their work home, working overtime, or putting in extra hours. However, how frequently a person takes their work home can send very different messages, especially if they take work home often and unnecessarily. That suggests the employee may have trouble balancing their work and personal life. The specifics of a person's example could imply issues with emotional maturity and stress, poor time management, poor project management skills, or a lack of career satisfaction and feeling burned out in one's job. Consider these points while formulating your answer.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I utilize my work hours very efficiently, so the only time that I take my work home is when there is an extremely stringent deadline. I would say that, overall, I take my work home maybe twice per month. It's all about being diligent with your time in the office!"

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I will take my work home with me anytime I feel a deadline may be close. I would much rather work overtime hours than let a client down."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am efficient in managing my time but will work overtime when a deadline may be too close. I will work overtime between one and two times per month. I'm OK with working overtime rather than letting a client down."

Marcie's Feedback

Good answer! You provide a nice balanced reply in that you generally leave work at work and get things done over the course of your day so you don't have to work at night or on the weekends; however, if needed, you will definitely work outside of regular hours in order to please a client. It's good to strike a balance here; nice job!

Experience

30. Have you ever worked in a cross-functional environment?

What You Need to Know

Working with teams from another department isn't uncommon in larger companies. Whether collaborating on a project or working on behalf of a customer to address all of their concerns and insurance needs, from sales to billing, this question aims to reveal your experience through your comfort level. Your emotional response will be as telling as the words you choose. Share any challenges you've faced that required cross-functional collaboration, and relay how you overcame them. It's okay to show pride in your work as long as you remain humble and showcase your expertise and what you learned from the experience. If you haven't much experience in this regard, do your research, and talk up your knowledge while communicating how you look forward to the opportunity to accomplish such a career milestone.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I am regularly exposed to cross-functional teamwork in my current position. A cross-functional team project can be very successful when expectations are communicated clearly from the beginning. I go into these projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I have worked in a cross-functional setting for many years, primarily with the HR and Accounting departments. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have worked in a cross-functional setting for many years. Primarily as an administrative assistant in a Nursing Department and then the education department and Risk Mgmt and HR Clear communication are key when collaborating with different teams. The clarity in expectations is of huge importance."

Lauren's Feedback

Solid answer! I made minor edits.

"Yes, I have worked in cross-functional settings for many years. I thrive in environments where I can work with several teams and take on dynamic projects. I have had cross-functional tasks across several departments including: Education, Risk Management, and Human Resources. I believe communication, collaboration, and clear expectations made that experience highly successful."

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Anonymous Answer

"For many years now I have worked in a cross-functional environment. I may be asked to train and mentor new employees, report writing and fact-finding for the fraud team, or crowd control at community recovery sites after a major catastrophe. I know the functions well and can be counted on to complete these tasks with little direction."

Marcie's Feedback

Nice! It sounds like you have substantial experience in moving between different teams and job functions within your current role. The examples you provide show that you are versatile and adaptable. Good job!

Job Satisfaction

31. What causes you to feel dissatisfied on the job?

What You Need to Know

Everyone has triggers that could lead to feelings of job dissatisfaction. However, your attitude and general perception reveal more about your career satisfaction and whether you'd fit into their working environment and culture. Rather than the negatives, focus on the working environments where you most thrive. You could simply explain that when these things are missing, the environment is less conducive to team collaboration and innovation. That will reveal what motivates you on the job and what you look for in gainful employment. Try to align this with the environment and culture Allstate offers and why this has motivated you to pursue this position.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I can feel dissatisfaction when I do not feel heard or when there is no mutual respect among the team members. I work best in more harmonious situations with little drama or gossip."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I have felt dissatisfied when I feel underpaid and overworked. I don't mind working hard at all, but I don't like to feel as though I'm being taken advantage of."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all, but I don't like to feel as though I'm being taken advantage of."

Lauren's Feedback

"In the past, I have felt dissatisfied when there was inequity with time and compensation."

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Anonymous Answer

"I dislike situations in my experience where there was office drama and gossip. It can slow productivity in the office so I've learned to block it out and focus more deeply on my work."

Marcie's Feedback

This is an understandable reason for feeling dissatisfied at work. Just be careful not to sound too negative or jaded here. Make sure your response sounds positive. It's great that you mention how you deal with it (by focusing more deeply on your work). Most people can relate to the struggle of having to deal with office politics and gossip! Good job.

Leadership

32. What leadership skills do you possess?

What You Need to Know

How you answer this question will help them evaluate the scope of your soft interpersonal skills and which of the five main leadership types you most align with - authoritarian, participative, delegative, transactional, and transformational. Reflect on your experience and share how you mentored others on your teams. Focus on your flexibility, creative thinking, communication skills, and ability to adapt your communication style to those outliers whose motivators are unique. Share your full scope of the big picture. Place extra emphasis on your sense of team collaboration.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we were the top sales team in the company for the year!"

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

Some great qualities of a leader are:

- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship-building skills
- Taking ownership for the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have led a team of temps at disaster sites and have also mentored new employees.

I set good examples for them to follow and use effective communication.

I add a touch of motivation when I communicate.

I am naturally approachable and can be counted on for knowledgeable responses to policy by team members that I mentor."

Marcie's Feedback

Excellent. So it sounds like you're communicative, motivational, approachable, and knowledgeable, all of which are qualities the interviewer will be seeking from a candidate. You also explain when you've led others, which is helpful to know. If you can think of a specific example to include that exemplifies how effective you are as a leader, consider including it to further strengthen your answer.

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Anonymous Answer

"I feel that I have the ability to motivate a diverse team of individuals towards a common goal. For example, I coordinated 12 separate language churches to participate in a community-wide Festival of Nations program in my last role. It was a great success. I am an empathetic and effective delegator, full of integrity, confident and yet humble, and an active listener."

Marcie's Feedback

Great! You have provided a strong example of a time when you successfully filled a leadership role.

Problem Solving

33. Describe a mistake you made because of a communication breakdown between you and a member of your team.

What You Need to Know

On occasion, mistakes will happen when communication breaks down. Even when we acknowledge the communication is less than ideal and make extra efforts to clarify with all the communication tools we have in our kit, the message sent isn't always the message received. Share with your interviewer a time this occurred with you in the workplace, where the message someone sent was not the message you received. Discuss how you resolved the situation, what you learned from it, and how you enhanced communication after this example.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I recall one instance when I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and I realized I was mistaken. She and I agreed to exercise verbal communication regularly to avoid a similar situation from happening again."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"A manager once texted me about a client who was not happy with the results of my work. I was upset because I always try my best and felt that the conversation would have been better delivered to me in person. The next day, I approached the manager and requested that future communication be conducted in person rather than by text message. I did apologize for my initial defensive reaction."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I was asked to delegate work to a co-worker with more years of experience than I. I assumed due to his years of experience he would only need a brief description of what the work required. He left the work incomplete and explained my instructions were not detailed enough. I learned it's safer to be detailed and always let the recipient know you are open to questions if needed."

Marcie's Feedback

This is a good example of an error you made because of a communication breakdown between you and a colleague. Most importantly, you let the interviewer know what you learned and took away from the experience. Good job!

Problem Solving

34. Tell us about the last time you had to respond quickly to a sudden change.

What You Need to Know

Sudden changes will occur in the workplace on occasion. This question tests your ability to adapt and cope with stress. Your answer will help your interviewer assess your emotional intelligence. Someone who keeps calm under pressure, remains grounded, and thinks fast could be considered decisive and resourceful. Someone who freezes up and suffers from task paralysis would be considered dominated by their emotions and less emotionally intelligent. Assure the interviewer that you can respond quickly and professionally and are resourceful in finding solutions in even the highest pressures working environments.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"I can think quickly on the job and respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes' notice. The changes were significant, but I work well under pressure. The presentation went well, and our clients were happy."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"The insurance industry can be quite volatile, and I think quickly in response to change, multiple times per day. When I need to pivot quickly, I do so in a safe and calculated way that can benefit all parties."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes, especially when you're on the phone with someone upset because of the situation they are in."

Lauren's Feedback

Great start. I would add more to your answer so the interviewer gets to know more of your personality and work style.

"I frequently experience situations where I need to respond quickly to change. For example, I work on several client issues at one time, and must quickly prioritize tasks and needs to ensure everyone is assisted. Clients often call upset due to their situation, and I am able to de-escalate the call efficiently and expeditiously."

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Anonymous Answer

"At a community recovery site after Hurricane Irma, I was assigned to manage crowd control 20 minutes before opening. I set up teams to get clients in the parking lot safely, guide the crowd to the offices, and transport our senior and disabled clients safely to the site. No safety breaches occurred and I responded to being a crowd control manager from insurance worker within minutes."

Marcie's Feedback

It sounds like you had things under control! It also seems like you were able to think quickly on your feet and lead others, even with very little time to prepare. The interviewer will appreciate these attributes.

Anonymous Answer

"I frequently experienced situations in my previous role at Lilburn First Baptist Church where I needed to respond quickly to change. For example, I was responsible for managing facilities and accounts receivable for 12 separate language churches. Therefore, it was necessary to prioritize tasks and requests quickly to meet each congregation's needs."

Marcie's Feedback

Good answer! It definitely sounds like you needed to be on top of things and able to think quickly on your feet in your previous role. Was there a specific instance during that time that you could talk about that involved a sudden change that you had to deal with and adapt to? If so, consider discussing that as well.

Salary

35. What are your salary expectations?

What You Need to Know

The timing of discussing salary in an interview is nuanced. An interviewer bringing up salary far too late in the interview process could speak to their lack of professionalism and suggest they are stringing you along and taking advantage of their power differential. For you to ask salary or benefits-related questions too early could speak to your lack of professionalism and suggests pay is your only motivation for pursuing a position. Additionally, if not navigated correctly, you could sell yourself too short. Still, it is best to showcase your belief that this opportunity is a good fit and wait for the interviewer to bring it up first.

When the topic is broached, use your current earnings as a starting point. Be open and honest about your professional worth contrasted against the current job market, and allow for a range of flexibility. If you left your job before finding another, allow for greater flexibility, as it could lower your potential professional worth. Write down that number range.

Next, write down any benefits you receive from your current employer, including how frequently pay raises occur. That should also include any bonuses or incentives, commuter perks, employee resources such as mental health care, health/dental/vision, retirement packages, stock options, PTO, etc. These perks lower your cost of living and can equate to income. Therefore, research what these would cost you out of pocket annually. Write down that number underneath your potential salary range. Now it is fair game to find out what they are offering, and it should give you bargaining room to play with your expected salary range.

Once you've determined your numbers, answer their question by sharing what your current wage is, along with the benefits you receive, and how they reduce your expenses feel free to give them those numbers as well to showcase your professional worth. Next, share how frequently you received pay raises and offer them your projected salary over the next year. Align this with what they have to offer, determining where they're meeting, exceeding, or wanting in this regard, and you can further adjust your number accordingly. Be open, realistic, and honest. This way, you aren't selling yourself too short, nor are you aiming too high. You are simply giving them an understanding of what they have to compete with and what it would take to bring you onboard. With this approach, transparency is the best choice. The better your interview performance is, the stronger your bargaining position will be. So practice, practice, practice.

Written by Kevin Downey on October 19th, 2022

1st Answer Example

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

Written by Kevin Downey on October 19th, 2022

2nd Answer Example

"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

Written by Kevin Downey on October 19th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Based on my experience and education I am satisfied with the introductory salary listed in the job description."

Marcie's Feedback

This is a good way to answer this question. It sounds like you're already aware of the pay for this role and you're content with it, which is great. If you're unsure about what kind of salary they are offering, consider providing a salary range or flipping the question back at them.

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Anonymous Answer

"I am looking for compensation that is aligned with the role with the opportunity for growth."

Marcie's Feedback

Perfect. This is a great way to respond to this type of question. You might also mention a salary range or flip the question around and ask what kind of salary they're looking to offer.