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Allstate Interview
Questions

28 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 28

How do you like to be recognized for your accomplishments?

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Allstate Interview Questions

    1.

  1. How do you like to be recognized for your accomplishments?
    • We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

      Rachelle's Answer #1

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged and the best reward for me is to know that my hard work is being noticed."

      Rachelle's Answer #2

      "I do not particularly love public recognition so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities and continued autonomy."

      Anonymous Answer

      "I do not particularly love public recognition, so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities."

      Lauren's Answer

      Great answer. Can you think of ways your previous supervisors have noticed or recognized your accomplishments? It would be helpful to note, so the interviewer could get a feel for your workstyle.

      "(Example) I appreciated when previous supervisors have recognized my performance during quarterly reviews. I strive to exceed expectations, and love to take on new responsibilities. I like receiving verbal feedback from peers and supervisors."

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    2.

  1. How do you feel globalization has affected the Insurance industry?
    • Globalization is a business concept that encourages international trade in order to strengthen the economic situation between Countries. Discuss with the interviewer your thoughts on how this practice may be affecting the Insurance industry.

      Rachelle's Answer #1

      "I feel that globalization has forced many companies to be creative and flexible when it comes to their business insurance needs. Namely, companies who now have international offices, hire offshore employees, and who participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought provoking challenges."

      Rachelle's Answer #2

      "I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated and that holds the entire industry more accountable."

      Anonymous Answer

      "I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated, and that holds the entire industry more accountable."

      Lauren's Answer

      Great response! Minor revisions have been made.

      "Globalization has made the insurance industry more competitive, which should centralize our focus to strong customer satisfaction. Customers are well-versed on their needs and the industry’s services, which holds the entire industry more accountable."

      Was this answer helpful? Yes or No

    3.

  1. When have you had to think quickly in response to sudden change?
    • Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

      Rachelle's Answer #1

      "I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."

      Rachelle's Answer #2

      "The insurance industry can be quite volatile so I would suggest that I think quickly in response to change, multiple times per day. When I do need to pivot quickly, I do so in a safe and calculated way that can benefit all parties."

      Anonymous Answer

      "Yes, especially when you're on the phone with someone upset because of the situation they are in."

      Lauren's Answer

      Great start. I would add more to your answer so the interviewer gets to know more of your personality and work style.

      "I frequently experience situations where I need to respond quickly to change. For example, I work on several client issues at one time, and must quickly prioritize tasks and needs to ensure everyone is assisted. Clients often call upset due to their situation, and I am able to de-escalate the call efficiently and expeditiously."

      Was this answer helpful? Yes or No

    4.

  1. When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?
    • After researching Allstate, do you feel that they have a strong reputation based around customer relationship? Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.

      Rachelle's Answer #1

      "I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer facing situation."

      Rachelle's Answer #2

      "I am definitely more of a face to face communicator. I love being in the buzz of it all and I thrive in customer facing situations. I am also able to work in the background, when needed."

      Anonymous Answer

      "I like to be face to face and communicate with customers. I love to help customer-facing situations. I am also able to work in the background when needed."

      Lauren's Answer

      Solid answer!

      "I thrive in roles with face-to-face client relations. Helping people who are facing challenges that I could remedy or assist with, would fulfill my desired career goals."

      Was this answer helpful? Yes or No

    5.

  1. Rate your communication skills from 1-10 with proper examples backing your given rating.
    • On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

      Rachelle's Answer #1

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

      Rachelle's Answer #2

      "I will rate myself an 8 because I value communication but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages and I give ample time for questions before implementing changes."

    6.

  1. What are your salary expectations?
    • The best way to discuss your salary expectations are to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides opportunity for growth."

    7.

  1. How would you describe your relationship with your customers or clients?
    • Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for strong customer and client relationships.

      Rachelle's Answer #1

      "My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."

      Rachelle's Answer #2

      "My customer and client relationships are most important to me. A happy client is a client that will help me to achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed a great amount of trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."

    8.

  1. When have you shown great integrity at work?
    • Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.

      Rachelle's Answer #1

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee."

      Rachelle's Answer #2

      "I show integrity at work all of the time. It's an incredibly important thing, to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip."

      Anonymous Answer

      "In my position as a cashier, my cash draw is always clean and never short. There has never been a discrepancy in the 7 years that I worked there. I best show my integrity by being a consistent, reliable employee; avoiding all workplace gossip."

      Lauren's Answer

      "In a previous position as a cashier, I displayed multitudes of integrity, organization, and reliability. For seven years, I had zero cash discrepancies, and my work area was always clean and presentable. I pride myself on the way I handle situations, and professionally refrain from workplace gossip."

      Was this answer helpful? Yes or No

    9.

  1. Tell me about your post-secondary experience and how it prepared you for a career with Allstate?
    • The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.

      Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.

      Rachelle's Answer #1

      "Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with Allstate. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to Allstate."

      Rachelle's Answer #2

      "Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with Allstate. These courses include business administration, portfolio management, and organizational behavior."

      Anonymous Answer

      "Although I do not bring industry-specific post-secondary education, I do have some Job experience that would be transferable to this role with Allstate. The business administration experience I have comes from on the job training."

      Lauren's Answer

      It's great that you highlighted transferable skills. Refrain from language that provides deficits.

      "Business administration is my strongest post-secondary experience, which provides a multitude of transferable skills I can bring to an Allstate team."

      Was this answer helpful? Yes or No

    10.

  1. Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?
    • Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.

      Rachelle's Answer #1

      "In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable in my knowledge base, I can start to think outside of the box. So - to answer your question - I would say I bring a healthy balance of both."

      Rachelle's Answer #2

      "I am most comfortable when my creativity is challenged. I like to think of new ways of working, and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."

      Anonymous Answer

      "Although I do not bring industry-specific post-secondary education, I do have some Job experience that would be transferable to this role with Allstate. The business administration experience I have comes from on the job training."

      Lauren's Answer

      Fantastic answer!

      "I am a creative thinker who is resourceful and can think on their toes while applying protocols and guidelines."

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    11.

  1. Have you obtained any Insurance related certifications or licenses?
    • Some positions within Allstate will require you to hold special certification or licensing. These requirements may be different depending on the State that you are working in as well. Talk to the interviewer about any additional certifications you may hold and be sure to ask about their expectations and needs.

      Rachelle's Answer #1

      "In 2009 I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"

      Rachelle's Answer #2

      "I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at Allstate."

      Anonymous Answer

      "I am newer to this industry and would like to expand my knowledge in insurance claims through training courses, do you suggest any I can take immediately to prepare myself in a career growth with Allstate."

      Lauren's Answer

      You are showing openness and an optimistic voice which is fantastic.

      "I am new to the insurance industry, and look forward to the learning curve. I have sought continued education with previous employers, and would eagerly embrace training courses to receive certifications and licenses to further my skills for Allstate."

      Was this answer helpful? Yes or No

    12.

  1. At Allstate we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?
    • Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. Assure the interviewer that if you were hired on with Allstate that you plan to stay long term.

      Rachelle's Answer #1

      "As you can see on my resume, I have strong tenure with my previous employers. I would love nothing more than to find a long-term home where I can naturally grow. Over the next 5 years I would love to be promoted within Allstate as I prove my strengths and abilities."

      Rachelle's Answer #2

      "In 5 years I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."

      Anonymous Answer

      "I would like to learn something new and different and gain experience at Allstate that I can use for many years to come and call Allstate home."

      Rachelle's Answer

      Your answer is a great start. With keeping this employer in mind, it would be helpful to add ways you fit into the organization's culture and seek the environment they are offering to ease their concerns regarding longevity. I did a quick search of the company's Mission Statement to help with your response.

      "I have been seeking an opportunity to create firm roots in my career. Allstate’s Mission Statement to, “serve customers by providing peace of mind and enriching their quality of life” resonates strongly. I would like to acquire new skills and gain a fulfilling experience to benefit people around me. I gladly see myself as an established Allstate employee in 5 years from now."

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    13.

  1. Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?
    • Some Insurance companies focus solely on commercial/business insurance while others work strictly on health/life insurance. Other insurance companies offer a full suite of services.

      Before interviewing with Allstate be sure that you understand exactly what they offer their clients. Your answer should highlight the ways that the company and your background are a match.

      Rachelle's Answer #1

      "I understand that Allstate offers a full suite of services to their clients. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength I would say that I have a few more years' experience in commercial insurance."

      Rachelle's Answer #2

      "Although I do have more experience in health and life insurance, I am very eager to gain more momentum in the area of commercial insurance. The variety, and challenge, would be welcome at this point in my career."

      Anonymous Answer

      "I like to work with anyone that I can help; it's in my nature to be a better person every day. I am very eager to learn more about insurance, and the variety would be great."

      Rachelle's Answer

      Fantastic response! I made minor adjustments.

      "I have a strong affinity for helping others, and it makes me a better person every day. If given the opportunity, I would like to learn as many facets of insurance as possible. Both the business/commercial and health/life sectors pique my interest. I have a passion for learning, so I am open to training in all areas possible."

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    14.

  1. The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?
    • Being 'in-the-know' within the Insurance industry takes dedication as it is an ever-changing landscape. Talk to the interviewer about the ways in which you stay on top of new developments in the Insurance industry.

      Rachelle's Answer #1

      "I find it very exciting to research and study new trends and ideas in the Insurance marketplace. I have a few favorite blogs that I subscribe to. This way, I receive quick updates in my inbox every morning. If I find solid interest, or need clarification on any of the topics, I will research the concept or trend further."

      Rachelle's Answer #2

      "In order to stay up to date on insurance industry trends, I subscribe to a variety of google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! Which are your favorite methods of staying on top of industry trends?"

      Anonymous Answer

      "Insurance is very new to me, and when I'm in the industry I would want to know how to stay on top of the changes. I would ask the interviewer about how you stay on top of new developments in the Insurance industry."

      Lauren's Answer

      I would offer ways you could envision staying on top of trends, despite being unfamiliar. This can demonstrate resourcefulness and speak positively about the people they have selected to be employed.

      "I will utilize my co-workers and team members as a resource to help me acclimate to this new job field. The people I work alongside will be a wealth of knowledge. From them, I will learn the platforms and ways to keep up with industry trends."

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    15.

  1. Since beginning your career in Insurance, what do you feel has been the most significant industry change?
    • Discuss with the interviewer your thoughts on change within the Insurance industry. This is a perfect opportunity to display your passion and insight when it comes to your industry. Be sure to keep your answer in a positive and conversational tone as opposed to heavily opinionated.

      Rachelle's Answer #1

      "The biggest change that I have seen in the Insurance industry, since my start in 1999, has to do with technology. There are so many great mobile trends now; including apps that make information simple and easy to access. it's been incredible to see."

      Rachelle's Answer #2

      "I would say that the most significant change to the insurance industry, since I joined the industry, has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest, and encourages us all to try harder for our clients."

      Anonymous Answer

      "I am very new to the Insurance industry, and I have only started with Medicare in the last year but would love to learn more so I could help the clients with their insurance needs and what we can do better."

      Lauren's Answer

      Rather than highlighting a short tenure in insurance, I suggest using the question as a means to grow in your career.

      "As a newer employee to insurance, I would use my co-workers and team members as a resource to learn how the industry has changed over time, and what factors have impacted industry change. By knowing more history and background about why things are run the way they are, I can be better equipped to assist clients with their needs. Historical learning can also prepare me for potential industry changes."

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