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Allstate Interview Questions

To help you prepare for an Allstate job interview, here are 35 interview questions and answer examples.

Allstate was written by and updated on September 27th, 2022. Learn more here.

Question 1 of 35

What questions can I answer for you?

What You Need to Know

You are interviewing the company as much as they are interviewing you. The more questions you ask, the more genuinely you seem to be pursuing this opportunity. The more research you've done on the company and this position, the more questions you'll have to ask, and the more likely you are to be self-guided and successful at your job. Your answer will also provide them an opportunity to advertise their merits and what they offer to convince you this is a great opportunity.

Written by Kevin Downey on October 19th, 2022

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35 Allstate Interview Questions & Answers

  • Ask The Interviewer

    1. What questions can I answer for you?

      What You Need to Know

      You are interviewing the company as much as they are interviewing you. The more questions you ask, the more genuinely you seem to be pursuing this opportunity. The more research you've done on the company and this position, the more questions you'll have to ask, and the more likely you are to be self-guided and successful at your job. Your answer will also provide them an opportunity to advertise their merits and what they offer to convince you this is a great opportunity.

      Written by Kevin Downey on October 19th, 2022

      1st Answer Example

      "I have the experience needed to perform the job and am familiar with what the role looks like, but every department is different. So, based on the department's rules, regulations, and systems and processes, what does a day on the job with your department look like in this position? Did you encounter anything unexpected when you started with Allstate as an employee? How would you describe the members of the team in this department?"

      Written by Kevin Downey on October 19th, 2022

  • Behavioral

    2. Do you prefer more creative work or following a predetermined set of rules?

      What You Need to Know

      Your answer to this question will help the interviewer assess how adaptable you'll be to their way of doing things and how flexible you'll be in varying your tasks as needed. It may also tell them whether you are innovative and strive to go the extra mile or prefer more predictable work and consistently strive to meet the status quo. Most organizations prefer to hire candidates who show potential for creative outside-of-the-box thinking while adhering to the company's protocol and guidelines.

      Written by Kevin Downey on October 19th, 2022

      1st Answer Example

      "In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable with my knowledge base, I can start to think outside of the box. So, to answer your question, I would say I bring a healthy balance of both."

      Written by Kevin Downey on October 19th, 2022

      2nd Answer Example

      "I am most comfortable when my creativity is challenged. I like to think of new ways of working and create alternate solutions to various scenarios. With that said, I am more than capable of following a predetermined set of rules."

      Written by Kevin Downey on October 19th, 2022

      Community Answer

      "Although I do not bring industry-specific post-secondary education, I do have some Job experience that would be transferable to this role with Allstate. The business administration experience I have comes from on the job training."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      Fantastic answer!

      "I am a creative thinker who is resourceful and can think on their toes while applying protocols and guidelines."

  • Behavioral

    3. Would you rather be the worst player on the best team or the best player on the worst team?

      What You Need to Know

      This question speaks to your leadership potential, sense of team collaboration, and motivation. The nuance is all in how you answer this question. Choosing to be the worst player on the best team could imply your desire to grow and learn from the best and exhibit your self-awareness, motivation, and integrity, which all speak to your greater emotional intelligence. Proclaiming you'd rather be the best player on the losing team could suggest less regard for your fellow teammates and that you are in it for yourself rather than the welfare of the team, preferring to look better compared to those around you. So, be careful in how you answer this question.

      Written by Kevin Downey on October 19th, 2022

      1st Answer Example

      "If I were the best player on a losing team, I suppose that would be quite the challenge to train my teammates to get them to improve. But if helping train and develop them wasn't the goal of being on that team, I would choose to be the worst player on the best team. That would present an incredible opportunity to improve my skills. I assume if every other player is better than me, they've all got there from helping each other out. So, that's a team I not only want to be a part of, but I would look forward to being as good as through collaboration and humble learning."

      Written by Kevin Downey on October 19th, 2022

  • Behavioral

    4. Do you feel performance should be rewarded over experience?

      What You Need to Know

      This question allows you to quantify your skills in relation to your years of experience. If you feel you've made leaps and bounds in your career and self-development and are way ahead of the curve, this question offers you an opportunity to present this. By demonstrating your experience, confidence in your abilities, and leadership potential, you advertise your professional worth.

      Written by Kevin Downey on October 19th, 2022

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  • Behavioral

    5. When have you shown integrity at work?

      What You Need to Know

      There is an expression that a person's character is reflected by the actions they take when no one is looking. When speaking about your integrity, offer examples where your honesty shined through, where you prioritized the needs of others, and convey you are consistent in living according to your values.

      Written by Kevin Downey on October 19th, 2022

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  • Behavioral

    6. Do you think honesty is always the best policy?

      What You Need to Know

      This question isn't about the subjectivity of honesty. It's more a question of your integrity and intentions. Describe what your word means to you. Touch on your approach to emotionally confusing situations and how your integrity guides your actions and responses. Explain that you see great value in transparency while consistently respecting the chain of command. Address the nuance of those more complicated situations where alternative means of communication are taken and how these are intended to protect your clients' interests. Your examples should all be guided by your integrity.

      Written by Kevin Downey on October 19th, 2022

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  • Behavioral

    7. How do you respond to feedback?

      What You Need to Know

      This question is an opportunity to showcase your emotional intelligence and how you take ownership of your professional development. Some consider no news good news and prefer not to rock the boat. Others seek out feedback to continually develop their skills and are driven to further their careers. Your response will help them assess whether you respond defensively or objectify the information you receive and separate it from the person delivering the feedback. It will inform them of your attitude and approach to your professional self-improvement and team mentality.

      Written by Kevin Downey on October 19th, 2022

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  • Behavioral

    8. What type of work environment best fosters your productivity?

      What You Need to Know

      You'll want to perform adequate research on Allstate and all the position entails, but make sure to thoroughly research yourself. Consider what working environment you typically thrive in and how close Allstate comes to your ideal working environment. Think about other environments you find distracting. Make sure you can align your preferences with what they have to offer. Feel free to ask any clarifying questions you couldn't answer on your own.

      Written by Kevin Downey on October 19th, 2022

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  • Behavioral

    9. What kind of recognition do you prefer to receive for your accomplishments?

      What You Need to Know

      This question aims to assess what contributes to your job satisfaction, what your motivators are at work, and what kind of recognition incentivizes you to continue to give your all. It will also help them determine whether your interest in this position is financially motivated or career motivated. They are more likely to select a candidate who feels this position with Allstate will further their career goals and pass on those candidates who would take any job anywhere for a pay increase. So be sure to explore all this position at Allstate has to offer and their potential growth opportunities from within.

      Written by Kevin Downey on October 19th, 2022

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  • Behavioral

    10. Do you prefer working face to face with clients or behind the scenes in a research and analysis role?

      What You Need to Know

      This question aims to determine which working environment your personality is most likely to thrive in and if you are an extroverted interpersonal, socially interactive individual or an introverted, analytical person. A more introverted individual needs a solitary environment to recharge their battery, whereas an extroverted individual recharges in social settings. Most people, however, fall somewhere in the middle. Focus your answer on what it takes to perform at your best without focusing on how difficult it may be to maintain your focus in other environments.

      Written by Kevin Downey on October 19th, 2022

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  • Behavioral

    11. Do you prefer working with business/commercial insurance contracts or health/life insurance? Why?

      What You Need to Know

      Your answer will help the interviewer evaluate your compatibility for this role and how adaptable, ready, and willing you are to perform the work necessary to get the job done. Your answer will also help them assess your willingness to step outside your comfort zone and whether you are a team player. Before your interview, thoroughly research the necessary qualifications and expectations of the role you are contending for. During your interview, you want to exhibit you're a team player who will go above and beyond and do whatever it takes to support your team.

      Written by Kevin Downey on October 19th, 2022

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  • Career Goals

    12. Within Allstate, many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education to advance your career?

      What You Need to Know

      While it may not be required for all positions, some roles within Allstate may require higher post-secondary education. Discuss with your interviewer whether furthering your education is in line with the career goals you've set out for yourself, and, with open-mindedness, express an interest in learning more about the potential opportunities for growth within their company.

      Written by Kevin Downey on October 19th, 2022

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  • Career Goals

    13. Where do you see your career five years from now, and how does Allstate fit in?

      What You Need to Know

      Interviewing, vetting, and hiring a new team member is expensive and time-consuming for any company. A hiring manager has a vested interest in ensuring your career plan and the goals you've set would best be accomplished in a career with them. Demonstrate the measure of your career goals and how they align with what Allstate offers. Assure the interviewer that if you are hired on with Allstate, you plan to stay long-term.

      Written by Kevin Downey on October 19th, 2022

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  • Communication

    14. How do you help your clients understand their detailed and lengthy Insurance contracts?

      What You Need to Know

      No matter which insurance company you work for, client contracts and policies containing complex legal language may be challenging for the typical layman to understand. Allstate is looking for assurances that your communication and customer service skills meet their standard. How you frame your answer to this question could potentially provide your interviewer with insight into how effective a communicator you are. Offer them a self-evaluation of your communication skills while trying to communicate as clearly and professionally as possible.

      Written by Kevin Downey on October 19th, 2022

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  • Communication

    15. How would you rate and quantify your communication skills?

      What You Need to Know

      To effectively answer this question, highlight the skills a highly functional communicator possesses. Emphasize your non-defensive communication skills, like being a proficient active listener, and exemplify your ability to mirror, validate, and empathize. Extra points if you can adapt your communication style to that of others, especially where others are less skilled and less adaptable. Then, to rate yourself, contrast your skill level against yourself five years ago.

      Written by Kevin Downey on October 19th, 2022

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  • Compatibility

    16. Tell me about the culture at Allstate.

      What You Need to Know

      To ensure you aren't solely playing the numbers game, they want to ensure you've earned this opportunity by performing your research on their company culture, their principles, and core values. That includes combing through Allstate's company website, exploring what current and previous employees are saying about what the experience of working for them is like, reading up on customer reviews, and speaking to those you know who work for the company. You could go even further and see if there are any recent interviews with their company executives or any recent media coverage about the company. That will display to the interviewer that you are engaged and invested in this opportunity.

      For example, the following is from their website pages: "The words we live by... As the Good Hands... We empower customers with protection to help them achieve their hopes and dreams. We provide affordable, simple and connected protection solutions. We create opportunity for our team, economic value for our shareholders and improve communities. Build your career here. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you'll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It's easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you."

      Written by Kevin Downey on October 19th, 2022

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  • Competency

    17. In your opinion, how has globalization impacted the Insurance industry?

      What You Need to Know

      Questions like these will test your knowledge and scope of the big-picture on a wide array of issues that could potentially impact the business. You might be asked about anything, from globalization to the impact of climate change on the industry to international trade. Research such issues, especially Allstate's position on each issue. Whatever perspective you share should not be at odds with the company's view on the topic you are asked about, especially since you are interviewing to be a representative of their company's brand.

      Written by Kevin Downey on October 19th, 2022

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  • Competency

    18. How do you stay up to date on changes in the Insurance industry?

      What You Need to Know

      This question evaluates how invested you are in your career and self-development as a professional. A proactive professional will exhibit a growth mindset at all times and leadership potential. Set yourself apart from reactive followers by demonstrating how you stay up to date on the developing changes in the insurance industry and how what you learn informs your sense of innovation while anticipating trends in an ever-changing landscape.

      Written by Kevin Downey on October 19th, 2022

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  • Competency

    19. Do you have any Insurance-related licenses or certifications?

      What You Need to Know

      Depending on the municipality you work in, some positions within Allstate may require you to hold special certification or licensing. This question presents an opportunity to discuss your career goals and recent accomplishments. Feel free to take advantage of this opportunity to ask about their expectations and requirements beyond the scope of any questions you could answer for yourself in your preparation for this interview.

      Written by Kevin Downey on October 19th, 2022

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  • Competency

    20. What do you consider the most significant insurance industry changes to occur since beginning your career?

      What You Need to Know

      This question is another opportunity to showcase your adaptability through how you responded to changes in the industry that impacted your company and career. Look back at your career, examining how the companies you've worked for responded to changes within the industry, what they did to adapt to those changes, and how they stayed ahead of the curve. Highlight the measures you took to support the company and its approach to adapting to those changes. Underscore any occasions where you contributed to such innovative thinking. Keep your tone as positive and forward-thinking as you can, and resist coming across as opinionated or negative. Change is inevitable, and those who resist it often fail to see the opportunities it presents and are left behind.

      Written by Kevin Downey on October 19th, 2022

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  • Conflict

    21. Tell me about a time you worked with a difficult coworker. What made them difficult, and what did you do to help them?

      What You Need to Know

      This question is about what you consider the keyword 'difficult' to imply, as it could be interpreted in many ways. How you interpret this question will give your interviewer insight into your outlook on the world. It will also inform them of what you perceive as a difficult coworker and how you related with them - through avoidance, exploiting their weaknesses, or through collaboration, a sense of team, and promoting their strengths while helping mentor them to overcome the challenges they face, that which made them challenging to work with. Not only is the interviewer trying to get an idea of who you are, but also an idea of your communication skills and focus on a team mentality.

      Written by Kevin Downey on October 19th, 2022

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  • Customer Service

    22. How would you describe your relationship with your clients?

      What You Need to Know

      Allstate phrases it this way on its website; "Allstate agents and staff build personal relationships with customers to balance risks and costs and offer the best insurance solutions at the right price." From their web pages, you'll see that their approach to customer service is professional yet approachable, highlighting social responsibility to provide the best service to their customers. It is essential to understand the company's unique approach to its style of customer service. One company might refer to its customers as family, while another might have more clearly established boundaries yet strive to distinguish itself from its competition by providing the most responsible and socially conscientious offerings on the market. Spend time thoroughly familiarizing yourself with their language and approach to customer service, and determine how their approach aligns with your own.

      Written by Kevin Downey on October 19th, 2022

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  • Direct

    23. Are you interviewing with anyone else?

      What You Need to Know

      If asked this question during your interview, your interviewer is likely looking to see whether they're your top choice, how they compare to the other companies you are interviewing with, and if you are under a timeline. Feel free to talk with the interviewer about your search so far, and don't hesitate to let them know that a role with Allstate is at the top of your wishlist. Honesty is always the best policy with this question, and it always puts a little fire under a hiring manager if they're aware that you're actively looking for a new position.

      The interviewer will have a folder with all the resumes of the candidates they are interviewing and their questions and notes from each interview, which they'll refer to later when making a decision. You should have something similar for all the interviews you've performed. Detail, for your eyes only, what each of them has to offer and what you offer them. Have tabs separating your notes for each interview, with a breakdown of the pro and cons of each employer. Having this with you will exude yourself as an organized professional, taking all your prospects seriously, and help market you as a viable candidate.

      Written by Kevin Downey on October 19th, 2022

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  • Discovery

    24. How do you like to spend your spare time?

      What You Need to Know

      Feel free to share any hobbies or interests that speak to your work ethic or desirable qualities. Try to make yourself seem relatable. Find common points of common interest if you can. Having interests in common with your clients can go a long way in establishing work/client relationships. The less guarded you are about your personal life, the more it shows you'll be able to foster interpersonal work relationships. Your interviewer will consider this when evaluating your fit into their teams.

      Written by Kevin Downey on October 19th, 2022

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  • Discovery

    25. Tell me about yourself.

      What You Need to Know

      They want to gain insights into your personality and professionalism to assess how well you would complement their teams. Share the basics of who you are, why you are here, where you come from, and where you're going professionally. Verse yourself in their language, keywords, mission statements, and core values, and incorporate some of their language into your answers when you can do so naturally. Emotional maturity, ambition, self-growth, conscientiousness, and integrity are some driving components they hope to hear from their candidate. Try not to dwell on the hardships and hurdles you've overcome. Focus on the positive takeaways from the experiences that shaped your character.

      Written by Kevin Downey on October 19th, 2022

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  • Experience

    26. Tell me how your educational experience has prepared you for a career with Allstate.

      What You Need to Know

      Your interviewer wants to know what you gained from your studies and experiences, what they've lent to your professional experience, and how this would benefit Allstate if you are hired. Describe your college experience as the first stage of the journey of your career path. Describe how it has facilitated your trajectory so far, the transferable knowledge you gained, and share the unexpected twists and turns it may have fully prepared you for. Perspective and attitude are everything, especially when it increases your emotional intelligence and contributes to your leadership potential.

      Written by Kevin Downey on October 19th, 2022

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  • Experience

    27. Have you ever been in a car accident? Tell me about it.

      What You Need to Know

      This industry-related question aims to reveal more about you and your personality than meets the eye. Your attitude and professionalism regarding the circumstances of your accident, including who was at fault, can indicate the attitude you'll bring with you into their teams, whether you hold yourself accountable for your actions or blame others and frame yourself as a victim, your ability to reflect on the event situationally like a professional, and the emotional state you regress to when recounting the event. When answering this question, approach it as you would when on the job. Accidents happen. How we deal with the situation as it happens is the test of our character.

      Written by Kevin Downey on October 19th, 2022

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  • Experience

    28. In your most recent position, what was the size of your client portfolio? Was that manageable for you?

      What You Need to Know

      If interviewing for an account manager or sales-related role with Allstate, you'll want to prepare to speak on your significant achievements and progression through your career. Highlight any awards or recognitions you've received and be fully versed in the job expectations regarding the size of the portfolio you're expected to manage. Frame yourself as prepared and equipped to handle the volume required of you should you be offered the position.

      Written by Kevin Downey on October 19th, 2022

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  • Experience

    29. How often do you take work home with you?

      What You Need to Know

      There may be occasions where a person aims to go the extra mile by taking their work home, working overtime, or putting in extra hours. However, how frequently a person takes their work home can send very different messages, especially if they take work home often and unnecessarily. That suggests the employee may have trouble balancing their work and personal life. The specifics of a person's example could imply issues with emotional maturity and stress, poor time management, poor project management skills, or a lack of career satisfaction and feeling burned out in one's job. Consider these points while formulating your answer.

      Written by Kevin Downey on October 19th, 2022

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  • Experience

    30. Have you ever worked in a cross-functional environment?

      What You Need to Know

      Working with teams from another department isn't uncommon in larger companies. Whether collaborating on a project or working on behalf of a customer to address all of their concerns and insurance needs, from sales to billing, this question aims to reveal your experience through your comfort level. Your emotional response will be as telling as the words you choose. Share any challenges you've faced that required cross-functional collaboration, and relay how you overcame them. It's okay to show pride in your work as long as you remain humble and showcase your expertise and what you learned from the experience. If you haven't much experience in this regard, do your research, and talk up your knowledge while communicating how you look forward to the opportunity to accomplish such a career milestone.

      Written by Kevin Downey on October 19th, 2022

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  • Job Satisfaction

    31. What causes you to feel dissatisfied on the job?

      What You Need to Know

      Everyone has triggers that could lead to feelings of job dissatisfaction. However, your attitude and general perception reveal more about your career satisfaction and whether you'd fit into their working environment and culture. Rather than the negatives, focus on the working environments where you most thrive. You could simply explain that when these things are missing, the environment is less conducive to team collaboration and innovation. That will reveal what motivates you on the job and what you look for in gainful employment. Try to align this with the environment and culture Allstate offers and why this has motivated you to pursue this position.

      Written by Kevin Downey on October 19th, 2022

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  • Leadership

    32. What leadership skills do you possess?

      What You Need to Know

      How you answer this question will help them evaluate the scope of your soft interpersonal skills and which of the five main leadership types you most align with - authoritarian, participative, delegative, transactional, and transformational. Reflect on your experience and share how you mentored others on your teams. Focus on your flexibility, creative thinking, communication skills, and ability to adapt your communication style to those outliers whose motivators are unique. Share your full scope of the big picture. Place extra emphasis on your sense of team collaboration.

      Written by Kevin Downey on October 19th, 2022

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  • Problem Solving

    33. Describe a mistake you made because of a communication breakdown between you and a member of your team.

      What You Need to Know

      On occasion, mistakes will happen when communication breaks down. Even when we acknowledge the communication is less than ideal and make extra efforts to clarify with all the communication tools we have in our kit, the message sent isn't always the message received. Share with your interviewer a time this occurred with you in the workplace, where the message someone sent was not the message you received. Discuss how you resolved the situation, what you learned from it, and how you enhanced communication after this example.

      Written by Kevin Downey on October 19th, 2022

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  • Problem Solving

    34. Tell us about the last time you had to respond quickly to a sudden change.

      What You Need to Know

      Sudden changes will occur in the workplace on occasion. This question tests your ability to adapt and cope with stress. Your answer will help your interviewer assess your emotional intelligence. Someone who keeps calm under pressure, remains grounded, and thinks fast could be considered decisive and resourceful. Someone who freezes up and suffers from task paralysis would be considered dominated by their emotions and less emotionally intelligent. Assure the interviewer that you can respond quickly and professionally and are resourceful in finding solutions in even the highest pressures working environments.

      Written by Kevin Downey on October 19th, 2022

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  • Salary

    35. What are your salary expectations?

      What You Need to Know

      The timing of discussing salary in an interview is nuanced. An interviewer bringing up salary far too late in the interview process could speak to their lack of professionalism and suggest they are stringing you along and taking advantage of their power differential. For you to ask salary or benefits-related questions too early could speak to your lack of professionalism and suggests pay is your only motivation for pursuing a position. Additionally, if not navigated correctly, you could sell yourself too short. Still, it is best to showcase your belief that this opportunity is a good fit and wait for the interviewer to bring it up first.

      When the topic is broached, use your current earnings as a starting point. Be open and honest about your professional worth contrasted against the current job market, and allow for a range of flexibility. If you left your job before finding another, allow for greater flexibility, as it could lower your potential professional worth. Write down that number range.

      Next, write down any benefits you receive from your current employer, including how frequently pay raises occur. That should also include any bonuses or incentives, commuter perks, employee resources such as mental health care, health/dental/vision, retirement packages, stock options, PTO, etc. These perks lower your cost of living and can equate to income. Therefore, research what these would cost you out of pocket annually. Write down that number underneath your potential salary range. Now it is fair game to find out what they are offering, and it should give you bargaining room to play with your expected salary range.

      Once you've determined your numbers, answer their question by sharing what your current wage is, along with the benefits you receive, and how they reduce your expenses feel free to give them those numbers as well to showcase your professional worth. Next, share how frequently you received pay raises and offer them your projected salary over the next year. Align this with what they have to offer, determining where they're meeting, exceeding, or wanting in this regard, and you can further adjust your number accordingly. Be open, realistic, and honest. This way, you aren't selling yourself too short, nor are you aiming too high. You are simply giving them an understanding of what they have to compete with and what it would take to bring you onboard. With this approach, transparency is the best choice. The better your interview performance is, the stronger your bargaining position will be. So practice, practice, practice.

      Written by Kevin Downey on October 19th, 2022

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