27 Bendigo and Adelaide Bank Limited. Interview Questions & Answers
Below is a list of our Bendigo and Adelaide Bank Limited. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. What are your top three strengths? How will you use them to make an impact at Bendigo and Adelaide Bank Limited.?
How to Answer
Reviewing the job description and the company website will give you some direction on which qualities Bendigo and Adelaide Bank Limited. values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.
1st Answer Example
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
2nd Answer Example
"I plan to make an impact at Bendigo and Adelaide Bank Limited. through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
2. Tell me about your experience in the banking industry.
How to Answer
Share details of your banking experience to show Bendigo and Adelaide Bank Limited. you have what it takes to be successful in the field!
1st Answer Example
"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
2nd Answer Example
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for Bendigo and Adelaide Bank Limited.."
3. If hired for this role with Bendigo and Adelaide Bank Limited., how would you handle a large workload of clients working through a mortgage process?
How to Answer
At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of Bendigo and Adelaide Bank Limited..
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with Bendigo and Adelaide Bank Limited., my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."
4. Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?
How to Answer
Your ability to handle conflict will be an important part of this role with Bendigo and Adelaide Bank Limited.. Tellers are often the first line of defense with customers that call or come into the branch and you will be relied upon to help diffuse any situation that could get out of hand with customers. In your answer, try to focus on your communication skills that you feel are vital to your success in these situations. As you think of a situation you've been in to use in this situation, make sure that you can demonstrate the steps that you took to ensure that the unhappy customer or colleague left the situation in a much better place.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"A few weeks ago, I was having a pretty normal day at the front of the store. About an hour from closing time, a customer stormed through our front door and approached me at a rapid place with a very mad look on her face. She slammed a bag on the counter and demanded a refund for a shirt that she had purchased last week because she claimed it had a tear in the armpit. Before I could even say anything back to her, she then began berating our store for selling inferior products and she demanded to see a manager right away. As calm as I could, I told the lady that I would be very glad to take care of a return for her and I'd be happy to put her in contact with a manager. I let her know that I'd need to take her number as our manager was not in the store that evening. While she still left upset after receiving a refund, I followed up with my manager the next morning to ensure that he followed up with her. He let me know that she had calmed down and thanked me for my service the evening prior. I know that my ability to not take her harsh words personally really helped make the situation better."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"Last year, I showed up to work to find my close colleague in a fit of rage at her work area. He was slamming desk drawers and using really inappropriate language. Knowing that this wasn't typical behavior from him, I immediately walked over to see what was wrong. He began by telling me that he had received a very bad customer complaint the day before and was now being reprimanded for it by our manager. He started to then talk badly about our manager and I immediately cut him off. By hearing what he had said, I tried to replay the conversation for him and then asked him what led to the customer complaint. I took a very empathetic approach to learn why he was feeling the way that he did and I quickly learned that he was indeed in the wrong in thet situation. My advice to him was to take a quick walk, calm down and hen go talk to our boss. Later that day, he thanked me for my great advice and talked about the lesson learned moving forward."
5. Out of all of our products at Bendigo and Adelaide Bank Limited., which one would you be most likely to use? Why?
How to Answer
Learn as much as you can about what makes Bendigo and Adelaide Bank Limited. stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!
1st Answer Example
"I would be interested in opening a savings account through Bendigo and Adelaide Bank Limited.. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"
2nd Answer Example
"Of all your products, I would be most likely to open a mortgage with Bendigo and Adelaide Bank Limited. because your rates are incredible and you make the rules surrounding lending easy to understand."
6. If you were on the job here at Bendigo and Adelaide Bank Limited. and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?
How to Answer
If hired for this role at Bendigo and Adelaide Bank Limited., you will have the opportunity to interact with a wide variety of customers. Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. Whether a customer is looking to transfer money to another country or some other odd request, your interview is hoping to learn that you are able to think on your feet and not get flustered in any situation you may face on the job. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"If I were faced with any question that I didn't know the answer to on the job, I would confidently explain to the customer that I would need to bring in another teammate to help solve the issue and would do so quickly. While I always try to be a subject matter expert on any job that I do, working with external customers can always bring new things. If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that either."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"First, I would make sure that I fully understood the situation by asking more questions of the customer and would do so in a very polite and professional manner. To ensure that the customer knows a plan moving forward, I would then explain my next course of action. If it was an issue that I had to approach my manager about, I would do so immediately and I would show the customer where they could wait in the lobby. If I would be consulting any documentation or other resources, I would do the same with the customer to not have a holdup in the lobby. Then, I would work diligently to find an answer and make sure the customer was handled in a respectful and efficient manner."
7. How would you deal with an irate customer?
How to Answer
In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Bendigo and Adelaide Bank Limited. wants to hear about a situation where you used your customer service skills to handle an angry customer.
1st Answer Example
"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."
2nd Answer Example
"If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."
8. In your opinion, what are the benefits of banking with Bendigo and Adelaide Bank Limited.?
How to Answer
The interviewer wants to be assured that you have done your research on Bendigo and Adelaide Bank Limited.. Review their website to find out more about their products and services.
1st Answer Example
"I always have a great experience whenever I visit one of your branches. As a customer of Bendigo and Adelaide Bank Limited. I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Bendigo and Adelaide Bank Limited. values is evident."
2nd Answer Example
"After researching Bendigo and Adelaide Bank Limited. products, and what your customers are saying, I believe that the benefits of banking with Bendigo and Adelaide Bank Limited. include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
9. Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?
How to Answer
At some point during your career up to this point, you've faced a time where you felt completely overwhelmed while on the job. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Then, proceed to focus most of your answer on talking about the skills and resources you utilized to keep you on track and focused during this difficult time. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at Bendigo and Adelaide Bank Limited..
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"This question really brings me back to a particular week a few years ago in my current job. It was late fall as the holiday shopping season was ramping up and our store was very short staffed due to a maternity leave and two employees leaving on short notice. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. To stay organized, the small team we had on staff worked off of a checklist each day to ensure we weren't missing anything important. Constant communication and flexibility was key for our success as we continually helped each other out on important things throughout the day. For me personally at the end of each day, I took a lot of satisfaction in knowing that I kept my head focused and did a great job."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. This has led to my total duties doubling over the course of four years. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. The best thing that I do is set time aside at the end of each day to recap what I've done and make a plan for what to handle the next day. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. A quick 10 minute walk outside really helps refresh me for another half day of work."
10. On the finance side of Bendigo and Adelaide Bank Limited., we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?
How to Answer
As an experienced loan or finance professional, your interviewer is likely very confident in the skills that you would bring to the team. This question gives them the opportunity to how you will fit into the unique culture with the team at Bendigo and Adelaide Bank Limited.. Because they are a sales focused organization, your interviewer will expect anyone in this role to embrace that culture. In your answer, talk about your ability to partner with sales staff by using your strong people skills. As well, give your interviewer a sense of how you go about learning new processes if hired for this position and don't hesitate to give an example from your past on how you've done this.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"Knowing that the main goal of Bendigo and Adelaide Bank Limited. is to sell more products, I understand my role on the finance side is to provide customers with the best options for them to walk out the door as a lifelong customer. If hired for this role, I will take the time over the first weeks on the job to fully understand your product line, costs and typical financing procedures so I can hit the ground running in no time. In my current role, I communicate very regularly with our sales staff on each customer that we work mutually together with. It really helps provide the best customer experience possible and absolutely helps boost sales."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"I would fully expect that a good part of my orientation process into this role at Bendigo and Adelaide Bank Limited. would entail a full education on the sales part of the business. I would look forward to working closely with and learning from the boots on the ground sales staff as that would give me great insight into the customers that I would be working with. From there, I would be able to build relationships with the sales staff and build a bond moving forward."
11. What is your experience in managing an overall performance appraisal process for your staff?
How to Answer
While your interviewer can see that you have employee management in your experience from your resume, this question is allowing you to really get into detail about what experiences you have in working through a performance appraisal process with your staff in the past. While being open and honest in your experiences, try to highlight your ability to use fair judgement in writing performance appraisals and highlight any technologies that you've used to help manage the performance of your team. As well, don't hesitate to discuss any of the difficult conversations you've had in the past with your staff as Bendigo and Adelaide Bank Limited. will look to you to be an effective part of this process as their next Branch Manager.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"In my current role, I manage a team of 13 employees and our policy is to conduct appraisals near a staff member's hire anniversary. I'm a firm believer that writing an appraisal takes preparation throughout the year by documenting performance. When it comes time to writing the appraisal, we use an online performance management system that makes organizing details within the appraisal really nice. I always block time on my calendar to take the time needed to focus on putting detail to paper and don't rush through it because feedback is so important to improving the performance of my entire team."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"As you can see from my resume, I have over 10 years of management experience and within that experience, I have a lot of experience in the performance appraisal processes for my staff. I take the approach of using a fact and documented based approach with my staff rather than personal opinion. Being in a very volatile and high turnover industry right now, evaluating my staff on tangible factors is very important. Throughout my career as a manager, I've had to have many difficult conversations with staff that were put on performance improvement plans based on their annual reviews and am comfortable having these conversations in a professional, yet personal manner."
12. How do you build rapport with those that you work closely with?
How to Answer
The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with Bendigo and Adelaide Bank Limited. will find you face to face with many customers. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. As you answer, be sure to talk both about why you feel that building rapport is important and the ways that you go about building rapport to those that you work with. If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at Bendigo and Adelaide Bank Limited..
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"In an industry like yours here at Bendigo and Adelaide Bank Limited., one bit of mistrust between your institution and a customer can spell disaster as they withdraw funds and move them somewhere else. I pride myself on ability to build trust and rapport with those that I work with and I do this by being very genuine in all of my interactions and finding time to connect personally with all that I work with. I always remain respectful to the needs of others and do my best to keep a smile on my face and stay positive at all times."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"In my mind, building rapport with my colleagues and customers comes down to the basic principle of trust. I build trust with people by doing what I say I'm going to do and delivering results on time. I'm also always considerate to the thoughts of others and work my timeframes around the needs of others, especially when it comes to the customers that I work with. I am confident that my ability to connect with customers in a trusting way will greatly benefit the business here at Bendigo and Adelaide Bank Limited. because customers want a friendly and trusting face handling their personal finances."
13. How would you rate your comfort level receiving money and counting back many to our customers here at Bendigo and Adelaide Bank Limited.?
How to Answer
As a Teller with Bendigo and Adelaide Bank Limited., you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at. Your interviewer will be looking to hear about any direct experience that you have in handling money during your career. As you talk about any experience that you do have, be sure to make it clear that you take pride in the accuracy of your work and that you show honesty and integrity that all you do in working with sums of cash.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"Because of my cashier experience in the retail industry, I would say I'm very comfortable in handling and counting large sums of cash very accurately. I was responsible for transactions made via cash, check and credit card and at the end of every shift, I had to reconcile my till. I'm happy to say that I never had an issue with a till that was off at the end of a shift or a customer that complained about change that I had given them. This was all due to the extra time that I took to ensure accuracy in every transaction."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"While I don't have direct work experience as a Cashier or Teller handling cash, I would still say that I'm confident in my abilities to handle that aspect of the job here at Bendigo and Adelaide Bank Limited.. As you can see from my resume, my experience in finance has had me balancing accounting ledgers and those duties required a strict attention to detail and a high level of integrity in the work that I performed. I think this experience would help me transition very nicely to this role."
14. At Bendigo and Adelaide Bank Limited., our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?
How to Answer
As a Personal Banker with Bendigo and Adelaide Bank Limited., you will be dealing with a wide variety of clients and your interviewer will be looking to hear that you are able to tailor your approach to working with many different personalities while maintaining a knowledgeable and professional approach with each person. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"In my current role in sales, I work with customers from all different economic and cultural backgrounds. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. In my current role as a Financial Advisor, I work with clients that range from C-Suite Executives all the way down to entry level employees making close to minimum wage. I have the ability to connect with and relate to any individual on a personal level as this is so important in the financial field. If hired here at Bendigo and Adelaide Bank Limited., this ability would greatly help your customers that are in need of personal banking advising."
15. At Bendigo and Adelaide Bank Limited., we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?
How to Answer
As Bendigo and Adelaide Bank Limited. continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team. Talk in detail about what roles you are comfortable in assuming in a team atmosphere and then discuss your own personality traits that make you a great team player. If possible, try to stress the importance of and your ability to communicate effectively to your interviewer.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"If hired for this role, I understand that I'd be working among a great team of Tellers, Loan Officers, Analysts and Advisers and I really love this aspect of the role here at Bendigo and Adelaide Bank Limited.. In my current role, I work closely with our administrative and sales staff to help ensure smooth operations on a daily basis. I rely on my ability be upfront in speaking with everyone that I work with, no matter what role they play with the organization. I have no worries in walking into the office of our CFO to talk on a regular basis and wouldn't hesitate to do so if needed for this role."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"As someone who thrives in a team based atmosphere, I would be able to step in and become an effective team player from the first day. I have taken the lead on many project teams during my career and love the responsibility of taking charge on these teams. As well, I can also take directions from others on my team when needed. I have a communication style that is very confident, friendly and professional no matter who I work with. During my career, I've been complimented for my openness to feedback from others and my willingness to help other members of my team when needed."
16. Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?
How to Answer
This is a question that is being posed to you that gives you a chance to show your ability to overcome adversity and handle yourself with integrity during a time of failure. Your job in answering this question will be to prove that you can cope with failure in a productive way that leads to making the situation right and learning lessons for the future. As you prepare for a question like this for your interview with Bendigo and Adelaide Bank Limited., think of a situation where you can highlight both of these things and don't hesitate to tell your interviewer the reasons why the failure occurred. Your interview fully understands that you are a human that makes mistakes and as long as you take a lesson moving forward, you will be in great standing with them.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"A couple of years ago with my current company, my manager asked me if I would consider a promotion into a role as a supervisor for our department. Having not had experience supervising individuals up to that point in my career, I was very hesitant at first. My manager kept telling me that I had the skills necessary to do so. I did accept the offer to become the supervisor and after just three months, I fully realized that the position wasn't for me. I had become very close friends with a lot of the people I was now supervising and that made the real difficult for me. I didn't hesitate to approach my manager to let them know that I wasn't cut out for the role and we worked on a plan for me to transition back my former role. Looking back on the situation, I really learned a lot about myself and who I was as a worker to not put myself in a situation like that again."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"In my current role, I was the person who was informed that we were losing one of our biggest clients to a local competitor. In speaking with the client, they were very unhappy about our customer service and overall pricing. Being responsible for the customer service for our customers, I felt very responsible for losing this client and had to break the news to our leadership team. Right away, our Sales Manager contacted the client to ask a lot of questions on why they were no longer utilizing our services. From there we took a lot of lessons moving forward and I worked through a new customer service policy for my team to follow moving forward."
17. What ideas could you bring to Bendigo and Adelaide Bank Limited. to help grow revenue in this branch?
How to Answer
If hired as the next Branch Manager at Bendigo and Adelaide Bank Limited., one item that you will be continually tasked and evaluated on is your ability to help grow revenue at the branch through new customer acquisitions and increased sales of banking products. This question gives you the chance to cite your revenue growing skills and how you will apply them to the banking industry. Prior to your interview, be sure to do your research on growth and revenue in the banking industry and think of a creative way or two that can really sell your interviewer on your ability to help drive increased revenues at the branch you are interviewing with.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"While I will always be a firm believer that traditional marketing techniques are key to creating new business and revenue, an outside the box approach can always be vital as well. Here at Bendigo and Adelaide Bank Limited., I would make it a priority for frontline staff like Tellers to be trained in advanced sales skills to help upsell customers in their regular conversations with them. Customers of Bendigo and Adelaide Bank Limited. typically see the frontline workers the most and Tellers are most likely to steer your customers towards revenue generating products."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"Over the past five years, I've become more entrenched in data analytics in my current role to help drive revenue and I think the banking industry can surely use data analytics to help predict customer trends. With the rapidly changing service combinations that banks put out, data analytics could be key in helping predict customer preferences and that data could be put to use to put out the most preferred packages for future customers."
18. If a client here at Bendigo and Adelaide Bank Limited. were to be denied the financing that they desire, how would you handle that situation?
How to Answer
As a Loan Officer at Bendigo and Adelaide Bank Limited., you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to Bendigo and Adelaide Bank Limited. for business in the future.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."
19. Give me an example of how you keep track of details while engaging in conversation.
How to Answer
Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.
1st Answer Example
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
2nd Answer Example
"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged, and in the moment."
20. Here at Bendigo and Adelaide Bank Limited., part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?
How to Answer
At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. When these situations happen during times where the lobby is busy with other customers, you will be required to speak with customers in a very quiet manner. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at Bendigo and Adelaide Bank Limited. and talk about how you will go about ensuring that a customers private information is kept private. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"When faced with this situation, I would ensure that the conversation between the customer and myself would be done quietly and with any documents out of the view of others. A person's financial situation is private and I would take all necessary measures to keep conversations as private as possible in this role. In my current role, I have frequent private phone conversations with customers and I need to keep the same mindset with them as I would in this job."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"Having worked with confidential data and information through my entire career, this part of the job at Bendigo and Adelaide Bank Limited. would be second nature to me. By keeping a neat and tidy work area, I would be able to ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer that I handled. When it comes to personal interactions, I would ensure that our conversations were held in a quiet manner as privately as I'm able to do so."
21. Have you ever operated a currency counting machine or a coin counter?
How to Answer
To help save time and ensure accuracy, Bendigo and Adelaide Bank Limited. has invested in cash counting technology to help automate cash counting processes within its branches. As a Teller with Bendigo and Adelaide Bank Limited., a part of your job will be operating and troubleshooting these machines on a daily basis. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. What they are really looking to hear is that you have some tech savviness in working with simple machines in any of your work experience. If you do have direct experience with currency counting machines, that is great! If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"While I don't have direct experience working with currency counting technology, I feel very comfortable in my ability to learn how the machines here at Bendigo and Adelaide Bank Limited. operate. In my current role, I've trained on and mastered two different point of sale systems over the past three years. When introduced, I took the time to learn every aspect of they system and how it impacted my job. Through the training processes, I was attentive and hands on to make sure I could hit the ground running on the sales floor. Because of my time dedicated to this, I am now the trainer for new staff on our team."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"Other than cashing in change in my own bank's lobby, I don't have direct experience. But, I do consider myself to have a very high technical acuity when it comes to machinery and technology. If offered a Teller position here at Bendigo and Adelaide Bank Limited., one of my first priorities would be to become an expert on all systems that I would be required to work on. In my last role, I had to do just this with the phone and computer systems that were specific to my role and I did this with ease."
22. Tell me about a time when you demonstrated you were trustworthy.
How to Answer
To show Bendigo and Adelaide Bank Limited. that you are reliable share an example from your work experience that is relevant to the position.
1st Answer Example
"In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management. Together, we partnered to research where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly."
2nd Answer Example
"Every successful day in the banking industry is an opportunity to show that I am trustworthy. In my five years within banking, I have never been involved in a discrepancy."
23. Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?
How to Answer
As the potential next Branch Manager at this branch of Bendigo and Adelaide Bank Limited., your interviewer wants to hear that you have the innate ability to delegate responsibilities among the team that you'll be managing. For this question, they'll be looking to hear that you you can do this effectively by knowing the strengths and weaknesses of your team members and also that you know the responsibilities of each role that you'll be managing. As you talk about your ability to delegate, make sure to talk about the importance of delegating for both your own efficiency in your work and in the work of your team. As well, don't hesitate to talk about your ability to train others when needed to ensure that the necessary work gets completed.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"As a manager, I have a really great history in delegating the right work to the right people in the right amount. Any time that I delegate work, it is important that I put the work in the hands of the right person and I do this by knowing the colleagues that I manager very well. If hired for this role, my immediate goal upon starting would be to get to know my team very well. I would have one-on-one conversations with everyone during my first week and would take the time to read prior performance evaluations. After I have a comfortable handle on my team, my next goal would be to divide up work in the best way possible that gets people working to their strengths."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"My first step in a decision making process to delegate work is to evaluate the task at hand for consideration. I ask myself if it is a duty that I as a manager should be handling first. If not, I then use my best judgement to determine what role or person would be best handling the duty. I ensure that I consider factors like current workloads, KSA's of my team and impact of the task to be delegated in my thought process."
24. How would you respond to a customer complaint?
How to Answer
The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.
1st Answer Example
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Bendigo and Adelaide Bank Limited.."
2nd Answer Example
"Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."
25. What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?
How to Answer
As the customers of Bendigo and Adelaide Bank Limited. become more virtual, a good chunk of business transactions happen over the phone. In this role, you will be expected to bring solid skills in handling the technical side of the phone system and great communication skills to handle customers when not face to face. In your answer, talk about any experience you have in working a multi-line phone system. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"In my current position, I handle a majority of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold or push through to another person's voicemail. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all of the potential situations I would face with customers here at Bendigo and Adelaide Bank Limited. over the phone."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"The skills that I would bring to the team here at Bendigo and Adelaide Bank Limited. in this role would be clear and concise verbal communication skills, my ability to read the tone of voice of others and strong organizational skills to handle multiple duties at one time. These skills really helped me thrive in my last role where I was handling customers online, over the phone and in-person in our branch office. At that job, I used and worked on the Avaya cloud based phone system and was able to learn and use all functions of that system."
26. The next Branch Manager that we hire here at Bendigo and Adelaide Bank Limited. needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to pr
How to Answer
To remain successful in a continually changing environment, Bendigo and Adelaide Bank Limited. will expect you to be a flexible and adaptable leader in this role to help ensure the success of the branch into the future. To help drill down to your ability to do this, your interviewer is looking to get insight on how you have handled your own professional development to remain adaptable to your job. Prior to your interview, be sure to consider all of the training and development that you've done over time and talk about a thing or two that really exemplifies your will and desire to get better at your work and, in turn, the success of your organization.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"Last year, I participated in a training seminar in my current industry that focused on providing excellent customer service in the digital age and the training really helped focus my mindset moving forward as a manager. I pulled several great marketing and customer service tactics that would be great in many industries, but I also feel that they'd be excellent in the banking industry."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"Over the past five years, I've had some great training on employment law, ethics and presentation skills that will all be relevant to this role. But for me personally, the greatest thing that I've done with my family is volunteering at the local food pantry. While it has taught my children many valuable lessons, I have taken a great sense of humility from this time into my work life."
27. As a Personal Banker with Bendigo and Adelaide Bank Limited., why is providing tailored customer service important? How would you make this a priority if hired for this role?
How to Answer
In the banking industry, customers all have very unique financial situations and personality types so a very customized approach is required to make each customer feel valued. In this role as a Personal Banker, your customers will expect that you tailor your approach to meet their needs. As you answer this question, be sure to talk about the ways that you get to know your customers to best work with them. On top of that, explain the importance of taking an empathetic approach with your customers and talk about why an empathetic approach is important when working with a customer on their financial needs.
Written by Ryan Brunner on October 26th, 2020
1st Answer Example
"As in my current industry, I understand that your customers here at Bendigo and Adelaide Bank Limited. all have their own unique financial situation and needs in how I would work with them. Because of that, I have to work with each person on their own individual terms rather than taking the same canned approach with every customer I would work with. To help provide the most tailored customer service possible, I would take the time needed to get to know my customers and their needs and then work with them moving forward in their goals. As personal finance can often be frustrating, I would take my time to listen and understand my customer's frustrations as well to show that I truly care in helping them create a solid plan moving forward."
Written by Ryan Brunner on October 26th, 2020
2nd Answer Example
"A tailored approach in customer is really easy when you listen, listen and then listen some more. By reflectively listening to my customers, I'm able to get to know them quickly by name, learn a bit about them personally and learn their financial goals for the near and long term moving forward. With that information, I can them formulate the best customized plan for them and that is very important for them to know that my approach was created with their needs at the forefront. With that in mind, the customer then has a much better chance of becoming a life-long customer at Bendigo and Adelaide Bank Limited.."