List of 28 Bank of New Zealand Interview Questions & Answers
1.
Tell me about your experience in the banking industry.
How to Answer
Share details of your banking experience to show Bank of New Zealand you have what it takes to be successful in the field!
Written by Rachelle Enns
1st Answer Example
"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
Written by Rachelle Enns
2nd Answer Example
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for Bank of New Zealand."
Written by Rachelle Enns
Community Answer
"I have about 1.5 years of experience working in the banking industry as a research analyst. My current responsibility is to analyze overseas loans and monitor their lifecycle. I use my careful attention to detail to manage my daily tasks without error."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good answer! It's nice that you added in a bit about your daily responsibilities, giving the interviewer a fuller idea of your current role.
2.
Where do you see yourself in five years?
How to Answer
If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. Bank of New Zealand wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.
Written by Rachelle Enns
1st Answer Example
"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."
Written by Rachelle Enns
2nd Answer Example
"Being in a leadership role is important to me, so I plan to be working in a management based position at Bank of New Zealand in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."
Written by Rachelle Enns
3.
Tell me about a time when you showed integrity in your work.
How to Answer
Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.
Written by Rachelle Enns
1st Answer Example
"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."
Written by Rachelle Enns
2nd Answer Example
"I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."
Written by Rachelle Enns
Community Answer
"In all of my roles with NZ and Japan companies, I was responsible for the data analysis daily. There was never a discrepancy in my career. In my most recent individual project, I had my tasks done with high quality overnight, although the client wanted the results before the due date. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's nice that you give a specific example of your reliability while also adding in how you are reliable, overall. I have tweaked your answer a bit to make it more concise.
"In my most recent individual project, my client wanted results before the due date, so I completed my tasks overnight, maintaining high quality. In all of my roles with NZ and Japan companies, I was responsible for the data analysis daily without any discrepancies. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."
4.
How do you define success?
How to Answer
Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Bank of New Zealand.
Written by Rachelle Enns
5.
Tell me about your favorite manager. What did you enjoy most about working with them?
How to Answer
Bank of New Zealand wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.
Written by Rachelle Enns
6.
How do you respond to problems that require a quick solution?
How to Answer
You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.
Written by Rachelle Enns
7.
What interests you about this position?
How to Answer
The interviewer at Bank of New Zealand wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.
Written by Rachelle Enns
8.
Describe a difficult problem and how you approached it.
How to Answer
Interviewers at Bank of New Zealand like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.
Written by Rachelle Enns
9.
How do you work in environments with people who are different from you?
How to Answer
The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team, or collaborated with a group for a school project, to show Bank of New Zealand that you are perceptive and sensitive to the needs of others.
Written by Rachelle Enns
10.
What is the greatest challenge you have faced in your career so far? How did you overcome it?
How to Answer
Consider sharing a professional challenge or a situation you overcame in school. Bank of New Zealand wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.
Written by Rachelle Enns
11.
How do you check your work for accuracy?
How to Answer
The interviewer wants to hear that you are detail oriented when it comes to checking your work. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.
Written by Rachelle Enns
12.
The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
How to Answer
While working at Bank of New Zealand, you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.
Written by Rachelle Enns
13.
How would you respond to a customer complaint?
How to Answer
The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Bank of New Zealand."
Written by Rachelle Enns
14.
Why do you want to pursue a career in the banking industry?
How to Answer
Before your interview, take some time to think through your career goals. Bank of New Zealand is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!
Written by Rachelle Enns
15.
What are your top three strengths? How will you use them to make an impact at Bank of New Zealand?
How to Answer
Reviewing the job description and the company website will give you some direction on which qualities Bank of New Zealand values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.
Written by Rachelle Enns
16.
What do you want to accomplish at Bank of New Zealand?
How to Answer
Set some goals so that you can share how this position at Bank of New Zealand will help you to achieve them and how you will add value to Bank of New Zealand along the way.
Written by Rachelle Enns
17.
Tell me about a time when you demonstrated you were trustworthy.
How to Answer
To show Bank of New Zealand that you are reliable, share an example of your work experience that is relevant to the position.
Written by Rachelle Enns
18.
How do you stay organized?
How to Answer
Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also critical to accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.
Written by Rachelle Enns
19.
Give me an example of how you keep track of details while engaging in conversation?
How to Answer
Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.
Written by Rachelle Enns
20.
Tell me about your cash handling experience.
How to Answer
Share some of the details of your experience in cash handling, which are relevant to the position.
Written by Rachelle Enns
21.
Out of all of our products at Bank of New Zealand, which one would you be most likely to use? Why?
How to Answer
Learn as much as you can about what makes Bank of New Zealand stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of commercial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!
Written by Rachelle Enns
22.
Tell me about a goal you achieved. What steps did you take to get there?
How to Answer
The banking industry offers a variety of opportunities to those who are motivated. Bank of New Zealand is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.
Written by Rachelle Enns
23.
In your opinion, what are the benefits of banking with Bank of New Zealand?
How to Answer
The interviewer wants to be assured that you have done your research on Bank of New Zealand. Review their website to find out more about their products and services.
Written by Rachelle Enns
24.
Tell us how you keep your knowledge current with ongoing changes in the banking industry.
How to Answer
Due to the competition within the banking industry, Bank of New Zealand strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.
Written by Rachelle Enns
25.
How would you deal with an irate customer?
How to Answer
In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Bank of New Zealand wants to hear about a situation where you used your customer service skills to handle an angry customer.
Written by Rachelle Enns
26.
What do you know about Bank of New Zealand?
How to Answer
Bank of New Zealand makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.
Written by Rachelle Enns
27.
In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
How to Answer
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Bank of New Zealand wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.
Written by Rachelle Enns
28.
Tell me about your education. How has it prepared you for this opportunity with Bank of New Zealand?
How to Answer
Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.
Written by Rachelle Enns