10 Experience Interview Questions & Answers
1. How do you keep up-to-date on new technologies and trends in this industry and career?
How to Answer
One way that a potential employer will gauge 'fit' is by ensuring that you are passionate about your particular industry. The best way to show your natural interest in your role is to study up on industry trends, newsworthy events, and policy changes. Show the interviewer that you are still excited about your industry by openly discussing how you stay on top of industry trends.
1st Answer Example
"I keep up to date on new technologies and trends in the accounting industry through a variety of sources. I follow three different blogs, Accounting Coach, The Accounting Onion, and the Bloomberg BNA Accounting Blog. I also read multiple articles online per week."
Admin
"My current employer sends a daily email regarding the company and industry updates. This email is helpful, and I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."
Manager
"I follow several blogs on the topic of effective leadership, am a member of the XYZ association. I also follow some industry leaders on LinkedIn. I am fascinated with technological change and will always strive to stay on top of the latest advancements in our industry."
Marketing
"In the marketing world, there are always news-worthy changes and events taking place. I am a member of a few marketing and communications related associations in our city. I also write a blog of my own, focused on marketing trends and algorithm changes, so I do a lot of research for each blog post."
Retail
"I read a lot of fashion magazines and tune into channels such as "E!" that focus on the latest and greatest happening in design. Fashion is a genuine passion for me, so you will never find me out of touch with what's happening in the fashion world."
Sales
"Being in software sales, I know that the biggest mistake a person can make is getting too comfortable. This industry changes overnight, as soon as there are new breakthroughs in technology. I have some alerts set up and am part of a few LinkedIn networks that discuss up and coming trends in SaaS."
Teacher
"Teaching methods are always changing, whether formally or informally. I am part of a few teachers forums and also started a teachers club in our city where like-minded educators meet on a monthly basis to discuss challenges and policies related to the public school system."
User-Submitted Answer
"I am an avid reader. I usually start my day by reading blogs and industry articles from Aviation week or aero time news. I also find a lot of information on Linkedin from connections on LinkedIn when I am scrolling through. There is a plethora of information there. Last, speaking at and attending industry events. Whether in person, virtual or hybrid. There is no shortage of information. Especially in A&D., I feel like you have to pick and choose what segments and trends you want to focus on and go with that."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! It sounds like you do a lot of things to stay abreast of new industry technologies and trends. Do you attend the conferences you mention? If so, what do you like about them and what have you learned from them? Can you talk about a time when you learned something interesting about your industry from one of these sources?
2. With your experience, what contributions do you believe you will make to our department?
How to Answer
Of course, you plan to make an immediate impact on the organization when they hire you! Talk to the interviewer about the contribution that you are going to make should you be the successful candidate. As an experienced professional, you know that the more tangible, the better so - if you have the time to prepare an actionable report, that is even better. Discuss what you plan to do in the first 30-90 days of being hired.
1st Answer Example
"After meeting with you, and getting to know your organization on a deeper level, I am confident that I will make a strong contribution to this years' sales goals. I understand that you have set ambitious goals for the company and I can get you there through my existing network and a strong portfolio. With a budget of $4M per year, I expect to reach that goal and exceed it by 15%, realistically."
Admin
"Earlier in our interview, you mentioned that the precious administration lead left the digital files in disarray. My plan will including tacking this issue right away. I also plan to contribute by soaking in all of the training that I receive so I can be a solid resource to your team right away."
Manager
"I understand that employee retention is of concern to you. With the high expense associated with hiring, training and the like, I plan to take an immediate look at your onboarding strategy and suggest changes as I see fit. In my current position, I have increased the average employee tenure by four years, and I plan to bring those same significant improvements to your organization."
Marketing
"I have a unique background as both an agency based Marketing Director and a Professor at the local college. My mix of agency work and exposure to an educational setting will prove very helpful in training your existing marketing team and attracting new talent."
Retail
"I feel like my experience on the customer side of this equation will help me build a strong rapport with your customers from the start. I have walked a mile in their shoes, and I do understand the dilemmas that you have described for me today. My first plan of action would be to address any outstanding customer disputes and put them to rest."
Sales
"I have earned President's Club for six years running in my previous organization. From those efforts, I learned a great deal about building a pipeline of business, and cold calling far above the standard expectations. I will bring that same level of tenacity here and assure you that I will be a solid example to your junior associates at the same time."
Teacher
"My years of experience as a Spanish and French teacher will bring fresh course options to your students wishing to learn a second or third language. I also have resources and connections related to the implementation of high school exchange programs which could prove beneficial to your high-achievement students."
User-Submitted Answer
"I believe that I will bring in the transferable skills, so first, I would look at the strategy and how it aligns with our sector strategy and bring in the purpose for our employees to boost the engagement. I will also look at the standardization across different technology centers and get the best tools shared for the efficiencies. I will look for some key KPI's which can then help measure and improve across the centers."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It seems you are discussing strategy, which is good! I recommend that when you mention transferable skills, you also dive into the details of what you believe those most essential transferable skills will be.
"I believe that I bring essential transferable skills such as...(describe). Utilizing these skills, I would first look at the strategy (what strategy?) and how it aligns with our sector strategy and bring in the purpose for our employees to boost the engagement. I will also look at the standardization across different technology centers and get the best tools shared for the efficiencies. I will look for some key KPI's which can then help measure and improve across the centers."
3. How do you think your early career will help you succeed in this position?
How to Answer
Perhaps you started working at an early age, allowing you to learn valuable lessons sooner than most. Maybe you have held some tough jobs while putting yourself through University. Many hiring managers agree that the best employees are ones with 'grit,' who have held a 'dirty job' or two in their lives. Talk to the interviewer about your early work experience and how it will benefit you in this specific role.
1st Answer Example
"I have been working since I was just 14 years old. My first job was as a shop hand for my father who was a mechanic. I had to sweep, clean, greet customers and order parts. It was a great way for me to get my hands dirty and I was taught excellent customer service skills from an early age. Everything that I learned during that time has helped me to stay grounded and humble in my executive career."
Admin
"My early career as a server taught me great work ethic, the importance of active listening, memorization, and positively shaped my communication skills. I look forward to applying these skills to this role with your company."
Manager
"Every position that I have held has built upon the previous, in the form of bigger responsibilities and also more significant problems to solve. My first job was as a dishwasher where I thought up a system that made my dishwashing 30% faster, causing less stress on the kitchen and of course - making my job easier. As a Production Manager, I still look for ways to increase productivity."
Marketing
"My very first job was a paper route when I was just ten years old. I would get up at 6 AM, rain or shine, and deliver my papers. My end goal was to buy a new bike for myself. I reached my goal and quit my job immediately after, funny enough. The idea of it all is that I, already at the age of 10, understood goal setting. I still set timed goals for myself on projects and am very headstrong when it comes to meeting those goals."
Retail
"Early in my career, I was a bartender at a busy club. I had to ensure that customers were taken care of promptly, given the right amount of change, handed the correct drink order - all with a smile on my face! That lesson in multi-tasking, while maintaining a positive attitude, has remained with me all through my retail sales career. Boxing Day, Black Friday, and Door Crashers? No problem!"
Sales
"My first sales job was a door-to-door position selling novelty items to offices. Yes, it was as awful as it sounds. We would meet as a group, and the team lead would cram us all into the company car, drive us to a heavily saturated business park, and we would split up, going door-to-door. Most of the time I was yelled at and rejected, but then the odd sale would save my day. This position taught me grit and courage - two characteristics that I still bring to work with me every day."
Teacher
"The most memorable early work experience that I have was the summer, between my Grade 10 and 11 years, working as a camp counselor for my church's summer camp. The kids were so out of control, and I just wanted to go home. I remember calling my dad, telling him I couldn't do it. He told me that I needed to finish what I started and that the kids were counting on me to make their week great. He was right! I made the best of it and still keep his wise words in mind, even on the toughest days as a teacher. These kids count on me to deliver my best, every day."
User-Submitted Answer
"As I said, I learned the power of empowerment at the childhood stage while working in my father's business. I will empower all the unique hearts/minds on the team and utilize their passion for the bigger purpose. The other thing I learned was around commitment and improving productivity, which I believe is the key to be successful in any role."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good! It sounds as though you have some excellent mindset-based approaches that should benefit any team.
"I learned the power of empowerment at a young age while working in my father's business. Taking these skills, I will empower all the unique hearts and minds of the team to utilize their passion for a bigger purpose. In my earlier career, I learned a great deal around commitment and improving productivity, which I believe is one of the most prominent keys to success in any role."
4. Judging by your resume, you appear to be overqualified for this position. What would keep you here, if you were offered the position?
How to Answer
Sometimes, hiring an overqualified individual can mean that they will leave when a better opportunity arises. Hiring managers become especially wary of hiring over-qualified staff during times of recession or low employment rates when many people apply for jobs for which they are much too qualified. Talk to the interviewer about why this position would be satisfying for you, long-term, despite you appearing to be overqualified. Assure the interviewer that, even if you are overqualified, you will still find an opportunity to learn and grow.
1st Answer Example
"I do have more years' experience than what you have outlined in your job posting; however, there are aspects of this position that would be new and exciting for me as well. For example, I would enjoy the exposure to more public accounting and government-related accounts. Despite my level of experience, there would be much for me to learn here."
Admin
"The job titles in my last two roles make it appear that I am overqualified for this administrative assistant role. They were big titles but, rest assured, this position is very much in line with my current skill level."
Manager
"I do not think that I am overqualified for this role. I do believe that I bring a lot to the table, but my last few roles were with smaller companies where everyone wore many hats and had time to handle more responsibility. I like the idea of focusing on one department and leading a slightly larger team but with more of a laser focus when it comes to the scope of work."
Marketing
"I did have some significant accounts in my last marketing position; however, we were a very niche agency and did not tackle all aspects of marketing. In your role, I will learn a broader scope when it comes to client strategy, which excites me."
Retail
"My most recent role was a big one, in the job title at least. I was the Regional Manager for all stores; however, there was only three stores total. By joining your company as the manager for your multi-million dollar store, I will be very much in line with my experience and the types of budgets that I have worked with previously."
Sales
"I did have a larger territory in my previous role; however, the total number of accounts will be greater in your position. I look forward to handling a larger amount of accounts while having fewer travel expectations."
Teacher
"In my current role, my class size is larger. With that said, I do not believe that this means a more robust experience, though. In a smaller school like yours, I will need to be extra aware and focused on my small group of students which I believe will be an even greater challenge than handling a class of 35 students."
User-Submitted Answer
"your company is leader in electronic signature and digital transactions management services. company is growing which means many opportunities to grow. There are aspects of this role that would be new and exciting for me. I would enjoy participate in projects to develop processes also learning Salesforce is great part of this role. My recent responsibilities were more transactional but here I seeing more stakholder relations"
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Pointing out that there are aspects of the role that would be new and exciting is very important. You do a great job with this response.
"Your company is the leader in electronic signature and digital transaction management services. Your company is growing, which means there will be many opportunities for me to grow. There are aspects of this role that would be new and exciting for me. I would enjoy participating in projects to develop processes and also learning Salesforce. My recent responsibilities were more transactional, but here I foresee more opportunities in stakeholder relations."
5. Do you have experience in corrective discipline and terminations?
How to Answer
Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.
If you do have the experience: 'I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks.'
If you do not have the experience, here is an example answer: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."
1st Answer Example
"I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."
Admin
"I do have some experience with terminations. At my last position, our HR department took the lead on terminations, but I was in the room for every one of them to manage the paperwork involved. I did also handle the communication for all small employee disciplinary actions. The HR department assisted on every issue."
Manager
"As a seasoned manager, I have performed many employee terminations and led numerous performance reviews. So long as I have the data to back the conversation, I am comfortable in these situations."
Marketing
"I have not been in a management role within marketing so no, I do not have experience with the termination of employees. With that said, I have had to fire a couple of clients in my career. I imagine the conversations are very similar. When this happens, I review expectations, explain how they are not realistic, and then express my concern that we may not be the best collaboration."
Retail
"Retail, as you know, is a high-turnover industry. I have been involved in more terminations than I would like in the past; however, it's the name of the game as a retail sales manager. I have come up with a powerful interview process recently which has eliminated many poor hiring choices. I would love to share my strategy with you sometime."
Sales
"Recently I read the book 'Fix Them or Fire Them' by Steven J. Shaer. The premise of the book is how to manage under-performing employees, offering practical help and strategies for real-life situations. The book made me much more comfortable with employee terminations and performance reviews. Have you read it?"
Teacher
"I have experience with disciplinary action regarding students but of course, not with fellow teachers. When it comes to students, I will typically involve the Principal and the parents of the student. I prefer a conversation vs. hammering down on the student. I will ask questions like 'How can we better support your learning?', for example."
User-Submitted Answer
"My first natural response is to coach and guide them with defined goals. And then I give them tools and resources to be able to perform. I have only gone to termination in very few cases where I didn't see the turnaround. So long as I have the data to back the conversation, I am comfortable in these situations."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very well said! Any interviewer should appreciate that you lean toward coaching and mentoring before termination.
"My first natural response is to coach and guide any struggling employees with defined goals. Then I give them tools and resources to help them perform. I have only gone to termination in very few cases where I didn't see a turnaround. So long as I have the data to back the conversation, I am comfortable in termination situations."
6. Tell me about a significant crisis you have faced in your most recent position. How did you overcome the crisis?
How to Answer
Being experienced, and in a senior role means that you will face significant dilemmas in your career that could potentially affect many employees or the company as a whole.
Some crisis you may have faced could include:
- The bankruptcy of your organization
- Major Layoffs
- Significant budget cuts
- Negative Press
- A major product recall
- Cybersecurity hacks
- Natural disasters
- Senior level misconduct
Give an overview of the situation, ensuring that you do not breach any NDA or confidentiality agreements surrounding the issue. Highlight the part that you played in recovering from the crisis and your overall attitude and mentality through the situation.
1st Answer Example
"In a previous company, when I was the VP, our President and CEO was publicly accused of sexual harassment in the workplace. Our board went into action mode immediately asking him to step down until the investigation was complete. I was acting President, taking on his responsibilities in the meantime. Our responsibilities were quite fluid and intertwined already so taking on his workload was not the issue. The challenge was not commenting on the situation as it seemed everyone I came across wanted to know. I maintained confidentiality and did not speak about the situation until given the green-light by our legal team."
Admin
"My current organization began major layoffs about six months ago. I have made it past three rounds so far, but am unsure of the future. Being an executive member of the administration team, I must remain positive at all times. I encourage our more junior administrators and take the opportunity to coach them to help improve their work performance, hopefully increasing their chance of keeping their job. For myself, I am actively searching, but quietly. I am seeking a stable opportunity where I know my job is safe."
Manager
"I was a club manager at a high-end yacht club in Hong Kong when the SARS crisis began. It was an incredibly challenging time for our club members in a panic and tourism dropping nearly 85% overnight. I worked closely with the Marketing Director of the club, and we put out a public statement outlining the actions that we were taking to ensure the safety of our club members and tourists. The release improved our situation, and we were able to break even at least until the crisis was over."
Marketing
"I was part of an agency that went bankrupt in the middle of some major campaigns. The chaos was something I had never experienced before. There were multitudes of angry clients and unpaid bills. I quickly found a new agency to work for, and they agreed to take on the clients from the dissolved agency, at a discounted service rate. I successfully brought over 45% of the accounts that I had prior."
Retail
"I worked for Company ABC when our systems were hacked, resulting in the exposure of over 1 million customer credit card numbers. I traveled from store-to-store, putting out fires, as I was the regional manager at the time. It was pure chaos with employees quitting, customers showing up to demand if they were exposed, and even the local news showing up. I coped by following the direction of our hired PR agency, to a tee. Luckily I made it through in one piece!"
Sales
"We had a major airbag recall when I was the Sales Director for Company XYZ. The damage control was something that I have never experienced before, and hope never to experience again. Luckily I had some strong Marketing and PR departments to rely upon through the crisis. I followed their lead, and the recommendations from our legal team of course."
Teacher
"Last year our district had significant budget cuts. These cuts meant that we were no longer eligible for a pay raise, we experienced the skimming of our benefits package, had zero budget for classroom materials and the inability to attend professional development courses. Luckily, our parent community and the city were incredibly passionate, and they helped us to raise enough funds to help with the cost of new materials and in-class technology. It was truly heartwarming to see what could happen when the community came together."
User-Submitted Answer
"I was working on a basketball game. My duty was to run it on the table, ensuring that everything went smoothly. Although the band plays most of the time, we also need a Dj. The problem was that the DJ did not get to the arena on time. The game started, and I had to get my laptop from the office and ask one of the interns to play music for me during the first half."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you intercepted to create a solution to this unusual challenge! To improve your answer, I suggest adding a sentence or two about the outcome. What happened as the result of your quick thinking? How did your problem-solving skills positively affect your company?
7. We believe there is always room to grow. Tell me about one professional qualification you would like to obtain.
How to Answer
No matter your level of experience, there is always an opportunity to grow and learn. Regardless of your seniority level, you can choose to become better at your job, every day. Perhaps you have industry governing associations that offer certifications and training. Your city's University may have related courses that will boost your recent knowledge, and there are a plethora of online courses available on platforms such as Udemy or Teachable. Show the interviewer that you are not too proud to continue your education, even if you are the CEO!
1st Answer Example
"Professional development is incredibly important to me. This year I would like to take a course on Non-Profit Benchmarking. As an analyst, I have seen a major increase in inquiries from not for profit organizations and admittedly, need to learn more. I have a keen interest in the ways that donors, the government, and other foundations use reported benchmarks to determine where their donations will go."
Admin
"As an administrative professional, I can say without a doubt that the landscape is always changing when it comes to tech, programs, and apps! It's a lot to keep up with for sure. This past year I took a Cloud Training Course and this year I have my sights on some courses related to social media marketing so that I can help the companies that I join by adding social media management to my skillset toolbox."
Manager
"I have been in a management role since the very early stages of my career and, for one reason or another, my work became more important than formal professional development. If I could take any training now, I would like to pursue my PMP Certification. I believe that the credentials of being certified in project management will hold a lot of weight as I climb the ladder in my career."
Marketing
"Marketing professionals should always be taking additional coursework of some sort. I fully support that thought and do take at least one new certification per year. This year I would like to refresh my knowledge of online consumer behavior. I did take this course a couple of years ago; however, with social media and analytics supercharged since then, I think it would be beneficial for me to partake again."
Retail
"I do have a Bachelor's Degree in Business Administration; however, I have been learning more about the Professional Program Certificate in Retail and Omnichannel Management from Dartmouth College. They offer online coursework options. Have you hired anyone for this particular certification?"
Sales
"I landed in medical device sales at the very start of my career and had enjoyed many years of on-the-job training and relied on personal research, to succeed. With that said, additional industry certification would never hurt. I would be interested in taking an accredited medical sales program. Might you have one that you recommend?"
Teacher
"There are a lot of options for educators to gain professional development. I recently took a course in Collaborative Curriculum Development. I have my eye on a Peer Coaching course for this coming month. Looking at my overall background, do you have any recommendations?"
User-Submitted Answer
"The first certification I would like to take is AWS technical proficiency so that I could have strategic and transformational conversations with my customers. We could discuss the business challenges and how AWS could be valuable."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! It's great that you're able to cite a specific certification that you want to take and explain why it interests you. It's also positive that you mention the company's customers and how your knowledge from this certification will benefit them. If you plan to obtain the certification soon, definitely mention it.
8. Being in such a prominent role, how do you balance your work requirements with your everyday life?
How to Answer
Many people believe that the more senior the role, the more relaxed their lives will get but we all know that isn't the case! Discuss with the interviewer how you ensure that you have a steady balance between work and life. Hiring manager's don't want to hear that you are a workaholic because that can equal burnout. Discuss how you maintain a healthy lifestyle.
1st Answer Example
"I believe in the importance of work/life balance, and encourage my teammates to do the same. One way that I ensure a healthy balance is to turn my email off one hour per night, during dinnertime. That is my family time, and I aim to set a good example for my children that it is not necessary to always be 'on.'"
Admin
"I am online for the majority of my day, so when I get home, I am sure to unplug. I will read a book, go for a walk outside, or talk on the phone with a family member. Connecting with something other than a computer screen is important. This 'back to basics' approach keeps me grounded and refreshes me for the following day."
Manager
"As a senior manager, I spend a lot of time putting out fires and answering questions. Once I arrive home, I like to spend some time on the treadmill, clearing my head, while I listen to some good tunes. I need about one hour or so of time to myself...no talking to anyone, and vice versa. After that alone time, I feel like a new person!"
Marketing
"When I get home from work, I go for a run. It's a daily commitment that I have made to myself, and I feel amazing after. Rarely does work creep into my mind but when it does, I remind myself that this is my time to focus on my wellness."
Retail
"The hours of my current job are a bit random which can make it challenging to find a balance. If I am working a 12 or 14 hour day, for instance, I will commit to having a nice lunch to myself in the middle of the day. I mean, a nice, sit-down, healthy meal in a place with good ambiance. I am a foodie in my personal life so sometimes bringing that element to a busy day will put an extra skip in my step."
Sales
"It has been said that, in sales, you are always 'on.' I try to avoid this type of burnout by turning the email off on my phone when I am getting ready in the morning, and one hour before I go to bed at night. This type of boundary helps me to create a balance. I sleep better this way and perform better the following day."
Teacher
"As an educator, I often bring my work home with me. This work could include marking, assessments, or reporting. To stay balanced, even during these busy times, I like to cook and do yoga. I will take breaks in between my work so that I do not feel tired or burnt out while marking. It's important to find a good balance so that my patience level is at its peak the following day."
User-Submitted Answer
"I do believe work-life harmony is very important. I do my very best to eat dinner with my family every night without my computer or phone for at least an hour when I am not traveling. I typically find work comes in spurts, there are times when you are slammed hard and have to work extra hours and then there are times it is a normal work day and you can even slip in a Drs visit. It all balances out."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! It sounds like you maintain a good work-life balance and recognize the importance of doing so. It's also great that you mention eating dinner with your family. Consider discussing as well any stress relievers you partake in (like working out, socializing, listening to music, etc.), methods you use to prioritize tasks and stay organized, tendencies to delegate, and boundaries you set. Great job!
9. What is your favorite book on leadership and business?
How to Answer
This question offers a unique opportunity for you to start a great conversation surrounding your favorite books and other resources about your industry or job title. Once you have offered up your favorite book on leadership and business, be sure to ask the interviewer for theirs in return. This question offers an opportunity to gain a new resource for yourself!
1st Answer Example
"I am a huge fan of 'Good to Great' by Jim Collins. The premise of the book is to determine why some companies make it, and others do not. It taught me a lot about avoiding mediocre and creating a great organization. Have you read it?"
Admin
"Hands down, my favorite book is 'The 7 Habits of Highly Effective People' by Stephen Covey I have incorporated many of the suggestions in this book, and my productivity went through the roof. I love to read and would like to know - what is your favorite business-related book?"
Manager
"Have you ever read 'The Five Dysfunctions of a Team' by Patrick Lencioni? It's a business book that talks about potential pitfalls in teambuilding, and how to avoid them. It's an older read, but still very relevant."
Marketing
"The book, ' First, Break All the Rules' is for sure my favorite read. It's by Marcus Buckingham, and he talks about solutions for employee engagement. I would love to hear any recommendations that you have as well!"
Retail
"I used to work in a bookstore and have read hundreds of books, many related to sales, retail sales, business, and customer service. If I had to choose one favorite book, I would say it is 'To Sell I Human' by Daniel Pink. He describes everyone as a 'seller' which changed my perspective as a customer sales rep many years ago and - today, changes how I train my employees."
Sales
"In my opinion, the best book I have ever read is 'What Great Salespeople Do' by Michael Bosworth and Ben Zoldan. The book teaches about building effective relationships by creating a very effective sales story. It's a must-read in my opinion. Do you have any must-reads to recommend?"
Teacher
"As you are aware, teachers have many amazing resources when it comes to books about the classroom. I love reading and will almost always have a professional development book in hand. My favorite read as of late is 'Make it Stick' by Peter Currell Brown. He discusses techniques for creating more productive learners, best study habits, and hands-on methods to support your students."
User-Submitted Answer
""ยข I use an online website called mindtools. They provide theory on various topics such ranging from leadership and team management to decision making and project management. So many methods of how I work have come from that website."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Nice. An example would help to show how you connect your learning with your practice.
10. How do you react if your board or senior leadership team ask you to do something with which you do not agree?
How to Answer
Moral dilemmas do not disappear as you climb the ranks of an organization or your industry. In fact, they can become even more complicated. This hypothetical question is a blend of behavioral and honesty based. If you have ever been asked by your board, or senior leadership team, to take part in something that you were not comfortable with, you can use this real-life example. Be sure to avoid speaking poorly of anyone, or naming names. You want to remain professional and trustworthy.
1st Answer Example
"In a previous role I was asked to fabricate some numbers for a stakeholder meeting. As an accountant that is entirely against my code. I expressed my disinterest in doing so, but remained professional, hoping that I had somehow misinterpreted the ask. I left the organization shortly after. It's important to me that I fully trust the company for which I am working."
Admin
"I was often asked to cancel and reschedule appointments on behalf of the executive who I supported. This request came to me often, and to the point where the executive appeared very unprofessional and disorganized. I did as I was asked, of course, but I also asked the executive at one point what I could do to support him better to avoid the reschedules."
Manager
"My reaction would depend on my reason for disagreeing, I suppose. If I were asked to do something illegal I would certainly not comply. If I were simply uncomfortable with the task, due to lack of knowledge, I would take the time to learn what I needed to, to deliver on expectations."
Marketing
"I will never sacrifice my integrity for the sake of a job but, at the same time, I realize that I may not always agree with the direction that my company is taking, and that is completely okay. Let's say that I receive direction from a client account that I do not particularly like. I will challenge the thought process appropriately while hoping to find a middle ground. I want to deliver work that I am proud of but also understand that I am not the owner of the company."
Retail
"I receive direction from my corporate head office quite often with which I do not necessarily agree. This instruction may include the new direction of a collection, merchandising suggestions, or the termination of an employee. I do my job well and do not make a fuss unless there is a good reason. In those instances, I ask the right questions and never make accusations. I seek to understand before concluding."
Sales
"Communication, in my opinion, drives the difference between a great negotiation and making a fool of yourself. I am wise enough to know that the leaders of my company have a good reason for their decisions. If I do not agree, I am perhaps misunderstanding. I always go for clarification first."
Teacher
"As an educator, it can be very frustrating to see decisions made based on money, and not necessarily in the best interest of your students. When these circumstances arise, I will naturally comply and then make the best of the situation in my classroom setting, where I may have more control."
User-Submitted Answer
"I would ask for clarification on the request and if I understood correctly, then
I would suggest a different solution."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good! Asking for more information or clarification is a very wise and professional approach.