AAA Mock Interview

To help you prepare for an AAA job interview, here are 35 interview questions and answer examples.

AAA was updated by on August 24th, 2023. Learn more here.

Question 1 of 35

Tell me about your greatest accomplishment.

"It sounds cliche, but I am most proud of surmounting all my career goals within the timeframe I set out and advancing my development as expeditiously as I have. I consistently advance ahead of my peers by never leaving the team behind. I have always taken pride in my contributions, whether individually, advancing the goals of the team, or mentoring others. And if it wasn't for those collective accomplishments, I don't think I would be here today, competing to work for an organization I would feel proud to be a part of."

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35 AAA Interview Questions & Answers

Below is a list of our AAA interview questions. Click on any interview question to view our answer advice and answer examples. You may view 8 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

The American Automobile Association (AAA), colloquially referred to as Triple A, is one of the largest not-for-profit membership organizations in North America, serving the United States and Canada, where they are known as CAA. Currently, AAA provides more than 61 million members with automotive, travel, insurance, and financial services through its federation of 32 motor clubs and more than 1,000 branch offices across North America. The largest members under the AAA umbrella and the largest of their employers are the Automobile Club of Southern California, the Auto Club Group, and, of course, their national headquarters, AAA National.

Many states have more than one AAA club, such as the Automobile Club of Southern California and the California State Automobile Association. which serves Northern California. Also, AAA clubs often cross state lines. For example, Club Alliance is a member of AAA, serving the Greater Hartford, CT Area, Cincinnati Tri-State Area, Miami County, OH, Greater Dayton, OH Area, Northwest Ohio, AAA Blue Grass & Bluefield Regions, Southern West Virginia, Kansas, Oklahoma, South Dakota, Delaware, Maryland, Washington DC, and parts of Virginia, Pennsylvania, and New Jersey. A member of the Club Alliance can count on every AAA club to honor their membership when traveling out of their region. However, if a member moves to a new residence outside their region, they’ll need to join their local club; their Club Alliance membership is likely not transferable to the Automobile Club of Southern California, for example.

Additionally, if you seek employment with your local AAA club, you likely won’t be able to transfer and relocate to another club. So, when preparing for your interview by doing your homework on AAA, research everything you can about the local club specific to the region you seek employment with, from benefits, salary, core values, mission statement, and how they serve their members. Research everything you can about AAA as a whole as well, such as how all the clubs align, how they slightly differ, and the manners in which their services are reciprocal.

When studying their core values and mission statements, you’ll find they are very similar across all the AAA Clubs, which mostly center around helping people, offering greater security, safety, and savings. But don’t assume they are all the same, as the wording of their values is unique to each club. There is also a wide variety of career paths one can pursue within the varied services AAA offers its members, from automotive, travel, personal finance, insurance, and traffic safety, to name but a few. Each club has its own leadership as well. So familiarize yourself with who runs your local outfit and the leadership of AAA National.

Furthermore, the account of AAA’s history may differ slightly from region to region. According to the site for their national headquarters, as the first “horseless carriages” hit the roads, which were in too rough of a condition to facilitate most motor vehicles, nine of the fifty small enthusiast motor clubs in the country joined together on March 4, 1902, in Chicago, Illinois to create the national motoring organization called AAA. The largest of the AAA clubs, the Automobile Club of Southern California, claims AAA was founded in 1900 by ten Los Angeles-area professionals. So dig in deep, gain an understanding of how each club works together, and familiarize yourself with the nature of what it looks like working for a member-owned not-for-profit motor club.

  • Accomplishment

    1. Tell me about your greatest accomplishment.

  • Adaptability

    2. When have you had to learn new methods or approaches when adapting to companywide changes?

  • Behavioral

    3. What would you consider your greatest strengths?

  • Behavioral

    4. How would your coworkers describe you?

  • Career Goals

    5. If you could alter your career path in any way, what would you change?

  • Communication

    6. Tell me about the last time communication broke down and you had trouble seeing eye to eye with someone.

  • Compatibility

    7. Are you now, or have you ever been, an AAA member? If so, what state, and when?

  • Compatibility

    8. How long will it take you to make a meaningful contribution to our teams at AAA?

  • Compatibility

    9. How important is safety to you?

  • Compatibility

    10. Why should we hire you?

  • Compatibility

    11. Which of our services are you most familiar with?

  • Competency

    12. How often do you take work home with you?

  • Customer Service

    13. How do you ensure your clients are well taken care of?

  • Diligence

    14. How do you stay up to date in our industry?

  • Diligence

    15. How do you ensure the accuracy of your work?

  • Direct

    16. Are you willing to undergo a background check?

  • Direct

    17. Have you ever broken a confidentiality agreement?

  • Discovery

    18. When was your last road trip, and where did you go?

  • Discovery

    19. In you could travel anywhere, where would you go?

  • Diversity

    20. How comfortable are you working in a diverse and inclusive environment?

  • Education

    21. If you could expand your professional knowledge in any area, which would you choose?

  • Education

    22. Would you consider pursuing an MBA?

  • Education

    23. What other training and certifications have you earned?

  • Education

    24. Talk to me about your education.

  • EQ

    25. What would you do if a supervisor or coworker asked you to do something dishonest?

  • EQ

    26. Tell me the impact of a mistake you made.

  • EQ

    27. How would you rate your performance in this interview so far?

  • EQ

    28. How do setbacks emotionally affect you and your work?

  • Job Satisfaction

    29. How can AAA motivate you on the job?

  • Job Satisfaction

    30. What part of your job do you find the most rewarding?

  • Leadership

    31. What are the differences between AAA's membership levels?

  • Leadership

    32. What qualities do you feel a successful leader should possess?

  • Problem Solving

    33. Tell me about a time you had to navigate a problem without all the necessary information on hand.

  • Salary

    34. How do you feel about performance incentives?

  • Teamwork

    35. As a new addition to a team, how would you earn the trust of your teammates?

  • Questions to Ask in an AAA interview

    As you perform your research while preparing for your AAA interview, learn everything you can about AAA, especially about the particular AAA Club you are applying to. For example, many AAA sites share some of AAA’s history, but few clubs advertise their own, such as when they formed and how they came to join AAA. This could be a good question to ask if your interviewer hasn’t already broached the topic.

    The more you learn, the more questions you’ll generate. As Einstein once said, ‘The more I learn, the more I realize how much I don’t know.’ So keep expanding your knowledge and save the questions you were unsuccessful in answering for your recruiter. Also, save some of your questions for last. Some of your questions will naturally be answered by your interviewer before you have a chance to ask them. Others might seem more relevant or more well-timed to ask as your conversation unfolds from question to question.

    Keep a few questions in reserve. In most interviews, you can expect to be asked if there are any other questions you have at the exit of your interview. But remember, this is not the time to ask about pay or benefits. If they doubt they can afford you, they will likely offer indicators of this in their job description, the description of their outfit, or throughout the interview. So consider this a test of your attention to detail. If you have delivered a strong interview, you have showcased your professional worth. So save pay and incentive questions for when they are directly addressed. The last thing you want to do is give them the impression that you are only in it for the money. That would be a bad note to end your interview on, and you want to be memorable for the right reasons.

    The best way to come across as a strong candidate is by asking questions concerning their expectations of the role and the expectations of the team members whom you would potentially be building relationships with and asking them if they have any questions, reservations, misconceptions, or concerns about you as a candidate. So take control and afford yourself every opportunity to set your narrative as their ideal candidate.