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AAA Interview Questions
1. What challenges do you anticipate in this new role?
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AAA Interview Questions
2 of 25
Tell me what you know about our business.
 
User Submitted Interview Answers
1.
We make money by providing a service to our customers like banking, roadside assistance, travel, and insurance.
 
2.
Membership fees.
 
Question
3 of 25
Tell me about the history of AAA.
 
User Submitted Interview Answers
1.
The history of AAA started about 100 years ago; as of now there is over 50 AAA groups nationwide. AAA promotes travel and is an advocate for rights on the road/travel. AAA sells 3 billion in travels each year and is continuing to grow.
 
2.
AAA was the first to introduce a service for stranded motorists and it is now one of the most valued features of a AAA membership.
 
Question
4 of 25
Describe a major change that occurred in a job that you held. How did you adapt to this change?
 
User Submitted Interview Answers
1.
Change in the management. He was very different from the previous manager and wanted to do things a totally different way from what I had already known. It was difficult at first to do things the way that he wanted but by listening, doing, and asking questions I got used to it.
 
2.
My mentor left our district. I worked with for the first four years, so I felt shocked and confused. I took the time to learn the expectations of my new boss so that I could better perform my job. Using what I learned with my previous training.
 
Question
5 of 25
Tell me about a situation when you had to learn something new in a short time. How did you adapt?
 
User Submitted Interview Answers
1.
Try to learn as much that i can.
 
2.
Becoming a host at olive garden I had to learn everything on my own I had no training due to them needing workers immeditetly so i ended up training myself and finding what I needed. As being a host may not be as complex as a travel agent, I had to learn a computer system and how they operate in the hospitality business with it being my first time ever working in a resturant.
 
Question
6 of 25
Describe the project or situation which best demonstrates your analytical skills.
 
User Submitted Interview Answers
1.
Approximately 3 weeks ago I was on a call with a client. At first it was hard to be empathetic with some of her unplesant remarks, but from my experience I have learned to focus on actively listening to her call. By identifying that she needed to restart her policy that was earned premium I guided her call to find a solution efficiently.
 
2.
A new phone system was purchased, and it was giving reams of reports that was too much data for supervisors to digest. I reset the data points, and over time I was able to streamline the data into a centralized form that the supervisors could make sense of and use to address areas of employee performance that needed improvement.
 
Question
7 of 25
Tell me about a time you disagreed with a supervisor. How did you deal with it?
 
User Submitted Interview Answers
1.
None that I can think of, but if there were any,we were able to sit down and discuss it and work through it.
 
2.
No difficulties that I can think of. There may have been some disagreements, but they are too small tor remember.
 
Question
8 of 25
What is important in the company you work for?
 
User Submitted Interview Answers
1.
Learning from my superiors and coworker to advance my skills.
 
2.
A. AAA the Largest Motor Club in the United States b. AAA Celebrated its 111th Anniversary c. Commitment to the members d. Offer Career Developments to the employees e. Employees can grow with the company.
 
Question
9 of 25
What is the greatest challenge you have faced in your career? How did you overcome it?
 
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10 of 25
Where do you see yourself in five years?
 
Question
11 of 25
Do you have experience in the automotive industry?
 
Question
12 of 25
Give me an example of a time you solved a technical problem.
 
Question
13 of 25
How do you prioritize when you have multiple tasks that demand your attention at once?
 
Question
14 of 25
Tell me about a time you didn't get along with a co-worker. How did you handle it?
 
Question
15 of 25
How would you handle an upset customer?
 
Question
16 of 25
What qualities do you look for in a manager?
 
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17 of 25
How do you work in environments with people who are different from you?
 
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18 of 25
What are your weaknesses?
 
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19 of 25
What are your strengths?
 
Question
20 of 25
How does your previous experience put you in a better position to succeed at triple A?
 
Question
21 of 25
Why are you leaving your current company for AAA?
 
User Submitted Interview Answers
1.
I am currently unemployed.
 
2.
I wanted to expand my knowelecge in the travel industry and share my love for travel. My current job is just a job, where with AAA i can make this a career and start my life as an adult. I have traveled several times in my life and I want to continue my love for the industry.
 
Question
22 of 25
What would your last manager say about your work ethic?
 
User Submitted Interview Answers
1.
My last manager would say 9 out of 10; I am hardworking and am able to lead a group and also know how to be a team player.
 
2.
From 1 to 10 , i will say a 9.
 
Question
23 of 25
Tell me about your sales experience.
 
User Submitted Interview Answers
1.
Currently, I am a marketing representative for a healthcare network and I have been cold calling and visiting prospects for our business.
 
2.
I have worked in sales specifically in a retail environment where I was encouraged and was very sucessful at suggestive sales and up selling to customers. I was also able to meet and exceed set sales goals.
 
Question
24 of 25
Why do you want to work for AAA?
 
User Submitted Interview Answers
1.
Because I feel that this job would push me and further my customer service experience. Plus I have insurance through triple A and every time I come into the office people are always friendly and nice.
 
2.
Because I would love to start a new career with a reputable company that prides itself on top notch customer service just as I do.
 
Question
25 of 25
Out of all of our services, which would you be most likely to use?
 
Contributing Author
Elisabeth Walter
HR Consultant

Authors
Interviews at AAA
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