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Top 25 AAA Interview Questions
Question 1 of 25
What challenges do you anticipate in this new role?
"Even though I have worked in customer service for a couple of years, I have never handled the technical side. Will there be training provided?"
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List of AAA Interview Questions
  1. What challenges do you anticipate in this new role?
  2. Tell me what you know about our business.
  3. Tell me about the history of AAA.
  4. Describe a major change that occurred in a job that you held. How did you adapt to this change?
  5. Tell me about a situation when you had to learn something new in a short time. How did you adapt?
  6. Describe the project or situation which best demonstrates your analytical skills.
  7. Tell me about a time you disagreed with a supervisor. How did you deal with it?
  8. What is important in the company you work for?
  9. What is the greatest challenge you have faced in your career? How did you overcome it?
  10. Where do you see yourself in five years?
  11. Do you have experience in the automotive industry?
  12. Give me an example of a time you solved a technical problem.
  13. How do you prioritize when you have multiple tasks that demand your attention at once?
  14. Tell me about a time you didn't get along with a co-worker. How did you handle it?
  15. How would you handle an upset customer?
  16. What qualities do you look for in a manager?
  17. How do you work in environments with people who are different from you?
  18. What are your weaknesses?
  19. What are your strengths?
  20. How does your previous experience put you in a better position to succeed at triple A?
  21. Why are you leaving your current company for AAA?
  22. What would your last manager say about your work ethic?
  23. Tell me about your sales experience.
  24. Why do you want to work for AAA?
  25. Out of all of our services, which would you be most likely to use?
Professional answers by:
Contributing Author
Elisabeth Walter
HR Consultant
AAA User Submitted Interview Answers
Question 1 of 25
What challenges do you anticipate in this new role?
"Even though I have worked in customer service for a couple of years, I have never handled the technical side. Will there be training provided?"
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User Submitted Interview Answers
1.
I would like challenges that allow me to use my skills effectively.
2.
To learn more than what i know and to be better.
3.
Looking for a job to challenge me on a professional basic, so I can enhance my customer service skills and to meet or exceed sales quotas.
4.
Any challenge that allows me to think outside the box.
5.
I am looking to challenge myself to continue improving in this position. Using my experience I believe I have the ability to make a positive difference and would relish the chance to rise to this challenge.
Question 2 of 25
Tell me what you know about our business.
"I had no idea how many benefits AAA offers its members! I was especially impressed with how you can book vacations through your website! I love to travel!"
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User Submitted Interview Answers
1.
We make money by providing a service to our customers like banking, roadside assistance, travel, and insurance.
2.
Membership fees.
3.
Triple A make money by providing assistance to their customers through membership.
4.
For offer services to clients such as roadside assistance, insurance and a ton of other things.
5.
We are a non profit business and we generate out money from our members and making sure that they do not have to go outside of aaa for other services but to kepp all services in house. I do believe ers is our main source of income.
Question 3 of 25
Tell me about the history of AAA.
You can find everything you need to know on the company website! Do your research to learn more about how AAA evolved into the largest motor club and travel company in the nation!
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User Submitted Interview Answers
1.
The history of AAA started about 100 years ago; as of now there is over 50 AAA groups nationwide. AAA promotes travel and is an advocate for rights on the road/travel. AAA sells 3 billion in travels each year and is continuing to grow.
2.
AAA was the first to introduce a service for stranded motorists and it is now one of the most valued features of a AAA membership.
3.
AAA provides motor assistance to their customers by assisting with roadside assistance.
4.
AAA is over 100 yrs old, it all started in Chicgo with a number of auto clubs and over time grew into 50 auto clubs, it has help implemnt highway saftey rules, child safety seats and crossings, it is involved in charity work, 2nd largest travel company in world.
5.
The history of aaa started about 100 years ago. As of now there is over 50 aaa groups nationwide. Promotes travel and roadside services.
Question 4 of 25
Describe a major change that occurred in a job that you held. How did you adapt to this change?
"I was working for a company going through a merger, which meant a lot of change in management and policies. At first it was rocky because there was so much miscommunication and things were constantly changing. I'm glad I stuck it out, because I learned so much from the experience and I became more adaptable."
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User Submitted Interview Answers
1.
Change in the management. He was very different from the previous manager and wanted to do things a totally different way from what I had already known. It was difficult at first to do things the way that he wanted but by listening, doing, and asking questions I got used to it.
2.
My mentor left our district. I worked with for the first four years, so I felt shocked and confused. I took the time to learn the expectations of my new boss so that I could better perform my job. Using what I learned with my previous training.
3.
Well recentley, my boss bought his own office. Which consisted of a store for all of his products. I was used to working from his house, and just getting things done there. It was a big change. Driving farther, new surroundings. We started employing new employees to help with the store, which meant I had to adjust with working with others. But I took it with stride, and flourish in our new surroundings.
4.
Contract allowed for large bonuses, with a large margin to share.
5.
A major change that occurred in a job that I held was, I had to start working split shifts 7-11am 3-7:30 pm everyday. It was very hard at first because I had to worry about getting there on time because my son school didnt open til 6:30. After working it out with my son school director everything worked out. After all I was able to adapt to this change.
Question 5 of 25
Tell me about a situation when you had to learn something new in a short time. How did you adapt?
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User Submitted Interview Answers
1.
Try to learn as much that i can.
2.
Becoming a host at olive garden I had to learn everything on my own I had no training due to them needing workers immeditetly so i ended up training myself and finding what I needed. As being a host may not be as complex as a travel agent, I had to learn a computer system and how they operate in the hospitality business with it being my first time ever working in a resturant.
3.
I proceed the new task with ease. I learned what change I needed to do and was able to adapt.
4.
My first week working for home Depot they were in desperate need for someone in returns so they sent me even though I've never learned so I watched for about 5 minutes asked a few questions and jumped right in without panicking.
5.
At Nordstrom they have rolled out mobile check out. We can now ring customers up on the sales floor instead of the regular cash register at the cash rap. It was an adjustment for me but I love using it now, it makes checking out so much easier for the customer and provides great service.
Question 6 of 25
Describe the project or situation which best demonstrates your analytical skills.
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User Submitted Interview Answers
1.
Approximately 3 weeks ago I was on a call with a client. At first it was hard to be empathetic with some of her unplesant remarks, but from my experience I have learned to focus on actively listening to her call. By identifying that she needed to restart her policy that was earned premium I guided her call to find a solution efficiently.
2.
A new phone system was purchased, and it was giving reams of reports that was too much data for supervisors to digest. I reset the data points, and over time I was able to streamline the data into a centralized form that the supervisors could make sense of and use to address areas of employee performance that needed improvement.
3.
Moving into a new apartment and trying to fit the couch through the door. Instead of struggling with it at different angles, I grabbed a measuring tape and measured the demensions.
4.
I work alone a lot. So im always having to figure out the best way to do things. My boss owns multiple properties, and I have to manage them with whatever they may need. When it comes to money, im supposed to have it all Okayed by my boss. But there was a recent situation where the septic tank had backed up, and my boss was unreachable. I had to make the logic decision to have the plumbing company come out and clean it. With a boss who is always in meetings, you learn to make smart choices, fast.
5.
I have had customers come to me and tell me that they are going on a trip and want something that is comfortable to walk in. I ask them questions to find out were they are going and what they will be doing. Just from asking some basic questions I can figure out what they need. From there I bring out a selection of product for the customer to try and I provide them with product knowledge. Since they are going on a trip I give it my best effort to sell them multiple products.
Question 7 of 25
Tell me about a time you disagreed with a supervisor. How did you deal with it?
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User Submitted Interview Answers
1.
None that I can think of, but if there were any,we were able to sit down and discuss it and work through it.
2.
No difficulties that I can think of. There may have been some disagreements, but they are too small tor remember.
3.
Not that I can think of at this time.
4.
I have not had any difficulties in the past with a supervisor.
5.
No, always had good communication with them.
Question 8 of 25
What is important in the company you work for?
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User Submitted Interview Answers
1.
Learning from my superiors and coworker to advance my skills.
2.
A. AAA the Largest Motor Club in the United States b. AAA Celebrated its 111th Anniversary c. Commitment to the members d. Offer Career Developments to the employees e. Employees can grow with the company.
3.
Chance to develop staff, learn from whom I report to, use and expand my own talents and skills, and have a chance to advance in the company.
4.
The criteria you I will use to evaluate the employer.
5.
I know AAA is a big and great company to work for. With my skills of sales and customer service I will be able to learn the products quickly, and in turn give the company high sales on their products and give great customer satisfaction.
Question 9 of 25
What is the greatest challenge you have faced in your career? How did you overcome it?
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Question 10 of 25
Where do you see yourself in five years?
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Question 11 of 25
Do you have experience in the automotive industry?
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Question 12 of 25
Give me an example of a time you solved a technical problem.
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Question 13 of 25
How do you prioritize when you have multiple tasks that demand your attention at once?
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Question 14 of 25
Tell me about a time you didn't get along with a co-worker. How did you handle it?
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Question 15 of 25
How would you handle an upset customer?
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Question 16 of 25
What qualities do you look for in a manager?
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Question 17 of 25
How do you work in environments with people who are different from you?
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Question 18 of 25
What are your weaknesses?
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Question 19 of 25
What are your strengths?
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Question 20 of 25
How does your previous experience put you in a better position to succeed at triple A?
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Question 21 of 25
Why are you leaving your current company for AAA?
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User Submitted Interview Answers
1.
I am currently unemployed.
2.
I wanted to expand my knowelecge in the travel industry and share my love for travel. My current job is just a job, where with AAA i can make this a career and start my life as an adult. I have traveled several times in my life and I want to continue my love for the industry.
3.
My job is closing down july 18th. Everyone is being laid off.
4.
I am not leaving my company I looking for advancement in the compny that im already employed at.
5.
I am leaving my current company for AAA because I am seeking the opportunity to help or provide assistance to customers at all times.
Question 22 of 25
What would your last manager say about your work ethic?
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User Submitted Interview Answers
1.
My last manager would say 9 out of 10; I am hardworking and am able to lead a group and also know how to be a team player.
2.
From 1 to 10 , i will say a 9.
3.
My mamnager would would rate my skills that im a fast learner and I provide excellent service to our members.
4.
My last manager would rate my skills as highly helpful and knowledgeable.
5.
He had once told me that when I started off I was new and did not have much idea, but it was amazing how diligent I was and how quickly I learned and proved to be an asset to his team. I think he also depended on me in many ways, since every time they were short staffed and needed my help I was. He also had told me that it was a quality that he admired. I thought words like diligent, fast learner, dependable were extraordinary compliments and it only motivated me work harder and do my best. So to answer your question he would probably give me a 8/10.
Question 23 of 25
Tell me about your sales experience.
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User Submitted Interview Answers
1.
Currently, I am a marketing representative for a healthcare network and I have been cold calling and visiting prospects for our business.
2.
I have worked in sales specifically in a retail environment where I was encouraged and was very sucessful at suggestive sales and up selling to customers. I was also able to meet and exceed set sales goals.
3.
I am looking for a company that possesses strong teamwwork ability and a chance for growth within the company.
4.
I have gained valuable experience in sales working with enterprise. I have learned how to present options, how to appeal to the customers needs and really listen to them and to never fail to offer products to every customer.
5.
Every job I have held has been in retail or sales, I also took up marketing in highschool. I work currently at a book store where I sales is very Important.
Question 24 of 25
Why do you want to work for AAA?
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User Submitted Interview Answers
1.
Because I feel that this job would push me and further my customer service experience. Plus I have insurance through triple A and every time I come into the office people are always friendly and nice.
2.
Because I would love to start a new career with a reputable company that prides itself on top notch customer service just as I do.
3.
Customer service... Opens up the oppurtunity to sale additional features to increase revenue.
4.
I would like to work for AAA because I want to help assist customers and interact with them.
5.
I love working for aaa I love also letting people know that I work for such a company that has such a great reputation and had been around for over a 100 years.
Question 25 of 25
Out of all of our services, which would you be most likely to use?
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