28 BB&T Bank Interview Questions & Answers

Below is a list of our BB&T Bank interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

1. What are your top three strengths? How will you use them to make an impact at BB&T Bank?

How to Answer

Reviewing the job description and the company website will give you some direction on which qualities BB&T Bank values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

1st Answer Example

"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."

2nd Answer Example

"I plan to make an impact at BB&T Bank through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My top three strengths are I am personable, dependable and I am a very patient person. I would use them in my day-to-day interactions with customers and fellow team members. Dealing with people requires patience and a great personality. Colleagues and customers alike should be able to depend and rely on you, so this strength will come in handy."

Amanda's Feedback

You've chosen valuable strengths that benefit not only yourself but colleagues and customers as well. You can give this answer more impact by reviewing the job posting/description for the role you're applying to and explaining how these skills would apply to the demands of the position. Briefly describing how each strength would enable you to perform the duties of your desired role better highlights that you'd be a great fit.

2. Tell me about your education. How has it prepared you for this opportunity with BB&T Bank?

How to Answer

Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

1st Answer Example

"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at BB&T Bank and advise clients on important financial decisions."

2nd Answer Example

"The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with BB&T Bank because you are customer service focused while also needing employees who understand banking related concepts and calculations."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Getting a Bachelor of Business Management degree has equipped me with the knowledge and skills to confidently engage with customers in different subjects from business, economics, finance, and technology, which in turn helps with the right product offering. It has also strengthened my analytical skills, attention to detail, and critical thinking, which will be very beneficial to BB&T."

Amanda's Feedback

Well said! You can make this answer even stronger by sharing how your education has prepared you to meet the demands of the role you're applying to. Do what you can to share how your analytical skills, attention to detail, and critical thinking skills would enable you to succeed in the role you're seeking.

3. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

How to Answer

Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! BB&T Bank wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

1st Answer Example

"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

2nd Answer Example

"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at BB&T Bank."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I was working as a Personal Banker, and typically in _____ Personal Bankers do not handle any form of deposits, noncash, or cash. So on this particular day, it turned out to be very busy and the queues at the teller counters were going out of the door. At my desk, there was not a lot of activity so I decided to help with check deposits. Turns out the majority of the customers in the queue just wanted to make cheque deposits but cash customers were holding up the queues. In no time the banking hall was less crowded and the customers and the tellers were very appreciative of my initiative."

Amanda's Feedback

Well done! You've shared an example that shows your willingness to take the initiative and help both your colleagues and customers. You also made sure to share the positive outcome, which helps your answer feel more complete.

4. What do you know about BB&T Bank?

How to Answer

BB&T Bank makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

1st Answer Example

"I was impressed by the variety of services you offer your customers, and the mission statement at BB&T Bank. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."

2nd Answer Example

"I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I know that BB&T Bank work in and with communities they operate in and also prioritizes their employees and their wellbeing."

Amanda's Feedback

In order to keep your response from feeling vague or generic, consider doing a little online research to learn more about the company's values or mission. As you research make note of particular aspects that appeal to you or points where your values align. Sharing how you fit with the organization's mission or goals and how your personal values match up against the company's highlights why you'd be a valuable candidate.

5. How would you deal with an irate customer?

How to Answer

In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. BB&T Bank wants to hear about a situation where you used your customer service skills to handle an angry customer.

1st Answer Example

"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."

2nd Answer Example

"If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would give the customer time to voice their frustration and let them know I hear them and understand their frustration, apologize and offer assistance. I would be honest about the situation at hand and not try to lie, but be empathetic, show I care about what they are experiencing and that I am eager to help in the best way possible."

Amanda's Feedback

Helping a difficult customer can be challenging. You've shared the strategies you use in such a situation to bring calm and resolutions; however, the most effective way to answer this question is to talk about a specific time when you were able to help an irate customer. Share why he or she was upset, what you did to help, strategies you used to bring calm such as active listening, empathetic communication, or adaptability, and what the positive outcome was. Using an example illustrates that you don't have only theoretical ideas about how to help in a hard situation, but actual experience putting important skills and strategies to work for the benefit of customers.

6. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

How to Answer

Due to the competition within the banking industry, BB&T Bank strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

1st Answer Example

"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow BB&T Bank on Twitter and keep abreast of relative headlines."

2nd Answer Example

"I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"In order to stay relevant, I like to read finance news, follow different banks on Twitter, and also read the business section of different news channels."

Amanda's Feedback

Good start! Consider expanding this answer with more detail to give a clearer insight into what you do to stay current with banking industry advancements. When a response is vague, it can feel generic or less than authentic. What finance publications do you read? Which banks do you follow on Twitter? Which business sections do you regularly read? Finally, share something interesting that you read about banking recently and what you learned from it. This makes your response more authentic and unique to you.

7. In your opinion, what are the benefits of banking with BB&T Bank?

How to Answer

The interviewer wants to be assured that you have done your research on BB&T Bank. Review their website to find out more about their products and services.

1st Answer Example

"I always have a great experience whenever I visit one of your branches. As a customer of BB&T Bank I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in BB&T Bank values is evident."

2nd Answer Example

"After researching BB&T Bank products, and what your customers are saying, I believe that the benefits of banking with BB&T Bank include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"BB&T is a bank that cares about its customers and its employees, and that is the type of employer anyone would want to work for. Employees need to know they are cared for and in turn, they will care for the customer."

Amanda's Feedback

With this question, the interviewer is trying to determine why you or others would want to be banking customers, rather than bank employees. If you don't currently bank with this company, consider doing some online research to learn about the unique products and services they offer. If you are a current customer, share what you enjoy most about your experience, which product you find most valuable, or what your most helpful customer service interaction has been. This makes the answer more applicable to the question asked.

8. Tell me about a goal you achieved. What steps did you take to get there?

How to Answer

The banking industry offers a variety of opportunities to those who are motivated. BB&T Bank is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

1st Answer Example

"Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with BB&T Bank and am excited for the opportunity to do so."

2nd Answer Example

"A few years ago I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years, through spending a lot of time in online studies, between working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"When I joined the banking industry as a young teller I always wanted to become a personal banker so during my lunch breaks and after-hours I would always offer my assistance to other departments and in particular to the personal banker so that I was a well-rounded individual. So when opportunities would arise I would be the most attractive internal candidate."

Amanda's Feedback

This is a response you can build on by providing more detail. What did you help the personal banker with? Was he or she aware of your goal and did he or she act as a formal mentor to help you get there? What kind of skills did you obtain or what did you learn by assisting the personal banker? Did you pursue additional training opportunities? In the end, did you achieve your goal of becoming a personal banker? Sharing this additional information gives the interviewer clearer insight into the steps you took to achieve your goal.

9. Out of all of our products at BB&T Bank, which one would you be most likely to use? Why?

How to Answer

Learn as much as you can about what makes BB&T Bank stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

1st Answer Example

"I would be interested in opening a savings account through BB&T Bank. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"

2nd Answer Example

"Of all your products, I would be most likely to open a mortgage with BB&T Bank because your rates are incredible and you make the rules surrounding lending easy to understand."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would definitely use a personal checking account and take charge of my money to help me live life better knowing how my money is working for me and where it's working."

Amanda's Feedback

A checking account is a very commonly used banking product. You can improve this answer by explaining how using this product would enable you to better manage your money. Does it come with online banking that allows you to track funds in real-time? Would it help you budget more accurately or set goals to pay off debt?

10. Tell me about your cash handling experience.

How to Answer

Share some of the details of your experience in cash handling, which are relevant to the position.

1st Answer Example

"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about BB&T Bank cash handling procedures."

2nd Answer Example

"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I worked as a teller for over three years during which I never reported any losses but a few overages. I also worked in real estate where I received rent payments that were made at our offices in cash and would balance the register at the end of each business day."

Amanda's Feedback

You've clearly got cash handling experience! You can strengthen this answer even more by sharing the volume of cash you have experience handling (such as a cash drawer containing up to $5,000). You can also talk about your ability to accurately handle deposits, withdrawals, loan payments, and rent payments all made in the form of cash. Additionally, you can confirm if you're capable of counting large amounts of cash by hand as well as by using a counting machine. This will better highlight all of the different kinds of cash handling experience you have.

11. Give me an example of how you keep track of details while engaging in conversation.

How to Answer

Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

1st Answer Example

"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."

2nd Answer Example

"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged, and in the moment."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I listen to the customer and repeat key points as I jot them down so that I don't misquote the customer and just ensure that we are both on the same page."

Amanda's Feedback

These are great strategies for keeping track of important details. You can emphasize the usefulness of these techniques by sharing an example of a time when you provided exceptional customer service by keeping track of important details and using that information to solve a customer problem. This shows the interviewer that your strategies work in a real-life setting.

12. How do you stay organized?

How to Answer

Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also necessary for accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.

1st Answer Example

"I prioritize my workload against deadlines to stay organized, always putting the needs of customers first."

2nd Answer Example

"I work closely with my peers to share responsibilities and ensure key tasks are delegated out, should there be an important deadline to consider."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I prioritize my work according to deadlines and engage with my peers to ensure deadlines are met through the delegation of various tasks that can be delegated."

Amanda's Feedback

Keeping track of deadlines is a foundational part of accomplishing key tasks. You can give the interviewer a clearer picture of how this works for you by sharing what kind of deadlines you monitor, what tasks you delegate to peers, and how that ensures you get it all done. If you utilize other strategies such as calendar tracking, reminder apps, time blocking, to-do lists, etc. you can also talk about how those tools help you stay organized inside and outside the workplace. This will highlight that you have the ability to use multiple strategies or tools, depending on the situation at hand.

13. Tell me about a time when you demonstrated you were trustworthy.

How to Answer

To show BB&T Bank that you are reliable share an example from your work experience that is relevant to the position.

1st Answer Example

"In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management. Together, we partnered to research where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly."

2nd Answer Example

"Every successful day in the banking industry is an opportunity to show that I am trustworthy. In my five years within banking, I have never been involved in a discrepancy."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"When I worked as a teller I had to balance my cash at the end of each business day and in the few instances I had an overage I would declare it and make it known by my supervisor according to the standing instructions for tellers when cash was not balancing."

Amanda's Feedback

Being trustworthy is a key quality that is valued by all employers. Following cash handling procedures and declaring overages illustrates that you are committed to compliance and ethical behavior in the workplace.

14. What do you want to accomplish at BB&T Bank?

How to Answer

Set some goals so that you can share how this position at BB&T Bank will help you to achieve them and how you will add value to BB&T Bank along the way.

1st Answer Example

"First and foremost, I want to deliver top quality service to customers of BB&T Bank and perform my responsibilities with best in class service. I want to work at BB&T Bank because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."

2nd Answer Example

"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My primary goal is to lend a leadership position and so I am going to make sure I enroll in training and educational activities that will be offered by the company to help me enhance my skills and personally develop myself further with a Masters degree."

Amanda's Feedback

Employers often ask this question to gain a clearer insight into your future goals and how those goals match up with the position you're applying for. It could be as simple as naming skills you want to gain, the path you see yourself taking to becoming a respected manager (Is there another role you need to advance to first?), or naming a particular committee or project you'd like to work on, or talking about any additional training or certifications you'd like to earn that would help further your career. Where possible, draw connections between your career goals and the skills or traits required by the job description for the role you're applying to.

15. Tell me about your experience in the banking industry.

How to Answer

Share details of your banking experience to show BB&T Bank you have what it takes to be successful in the field!

1st Answer Example

"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."

2nd Answer Example

"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for BB&T Bank."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I joined the bank as a teller and after a few years, I was promoted to inquiries officer or customer service representative and then finally promoted to a personal financial consultant."

Amanda's Feedback

It sounds like you have significant experience, but you can do more to highlight it. Consider sharing how many years of industry experience you have as well as the skills and experience you've gained within each role along the way that matches the qualifications or requirements listed in the job posting for the role you're applying to. This helps illustrate that you'd be a good fit for the role.

16. Why do you want to pursue a career in the banking industry?

How to Answer

Before your interview, take some time to think through your career goals. BB&T Bank is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!

1st Answer Example

"I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."

2nd Answer Example

"Careers in banking run in my family! My mother was a banker and my father, a financial advisor when I was growing up. It always fascinated me how smart they both were. It's in my blood!"

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am passionate about customer service and the banking and finance industry is quite interesting to me. So the banking industry allows me to experience both."

Amanda's Feedback

This is a good start. You can make it stronger by explaining why you enjoy customer service. Do you like spending time with or helping people? Are you naturally a helpful or approachable person? Why does finance interest you? Do you have strong business acumen? Answering these questions with your response makes your answer less vague and more informative because it makes your motivation and personality clearer.

17. How would you respond to a customer complaint?

How to Answer

The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.

1st Answer Example

"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for BB&T Bank."

2nd Answer Example

"Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I listen attentively, without interrupting the customer. Offer possible solutions and if an immediate solution

can not be found, request more time to research so as to come up with the best possible solution."

Amanda's Feedback

This is a good start! Consider highlighting your ability to provide exceptional customer service even in a difficult situation by sharing a specific example of a time when you assisted an upset customer. Why was he or she upset? How did you resolve the issue and what skills such as active listening, adaptability, teamwork, etc. did you use to solve the problem? Finally, share the positive outcome to highlight your ability to effectively handle a customer complaint.

18. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

How to Answer

While working at BB&T Bank you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.

1st Answer Example

"When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."

2nd Answer Example

"Almost every day in my banking career has been filled with high-pressure situations. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"The banking industry is usually high pressure as most people want to come in and out quickly. No one wants to be held down for long periods of time, so trying to invest time in a client one needs to understand their needs and be in a better position to offer the best possible solution can be difficult. The key though is never to rush the customer whether they have a complaint or just want to enquire about the bank's products but to remain calm and collected, be attentive, be empathetic and be honest about what you can do and can not do and propose alternatives."

Amanda's Feedback

You've provided general observations and strategies that can be helpful in a stressful scenario. However, this is a situational question that is best answered with a real workplace example. When responding to a situational question like this, it's best to use a specific example rather than responding with a generalization. You can form your response using the STAR framework, an acronym for Situation, Task, Action, Result. Describe the specific Task you were supposed to accomplish. Tell about the Action you took to overcome a challenge and complete the task. Finally, share the Result and how you contributed to the successful outcome. This framework will allow you to keep your reply well-organized so that the interviewer can follow along with your story.

19. How do you check your work for accuracy?

How to Answer

The interviewer wants to hear that you are detail oriented when it comes to checking your work. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.

1st Answer Example

"I take pride in any work with my name attached to it and therefore, always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets."

2nd Answer Example

"I proof my work before sending it out, and I double check everything. I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Before sending out anything I double-check my work and if it involves calculations I use a calculator just to ensure the calculations are accurate and I can also make use of a colleague to check my work before sending it out."

Amanda's Feedback

Double-checking and having another individual confirm your work are great ways to make sure it is accurate. You can make your answer more specific by explaining what kind of work you do and why it's important that it is accurate. What may happen if you submitted incorrect work? Also, consider sharing other helpful tips you employ to ensure accuracy such as slowing down when a task is complex, automating what you can to remove the opportunity for human error, or carefully reading instructions to make sure you get it right the first time.

20. What is the greatest challenge you have faced in your career so far? How did you overcome it?

How to Answer

Consider sharing a professional challenge or a situation you overcame in school. BB&T Bank wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

1st Answer Example

"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."

2nd Answer Example

"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"The greatest challenge I faced was when I enrolled to pursue my bachelor of business management degree. I was a full-time student so I was learning with kids my son's age. In the beginning, it was very difficult because even when we had group assignments my colleagues thought because I was older I did not know things like computers, and the internet so they were a bit skeptical about teaming up with me. But because I am a person who likes the challenge, they soon realized that I was actually way better than most of them. What they did not know was I had been using some of the software ways before they could get to it. So working hard and not getting distracted by negative people around me helped me overcome this challenge."

Amanda's Feedback

Excellent! You've related a pertinent example that relates to your professional goals. Consider strengthening your answer by sharing what showed your peers that you were a valuable team member such as your ability to grow, adapt, utilize technology, and work hard. Finally, wrap up your answer by confirming that you were ultimately successful in earning your degree.

21. How do you work in environments with people who are different from you?

How to Answer

The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team, or collaborated with a group for a school project, to show BB&T Bank that you are perceptive and sensitive to the needs of others.

1st Answer Example

"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team."

2nd Answer Example

"Diversity is all around us, whether it be at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"The world is now a global village and during my working experience I have worked with people from different backgrounds, cultures, and diverse in many other ways, so I have learned to treat everyone with respect as I would also want to be treated."

Amanda's Feedback

You can better highlight your experience working in a diverse and inclusive environment by talking about specific projects you worked on with a diverse team and how embracing those differences helped you solve problems or meet client needs. If you have any formal training in diversity and inclusion, this is also a great opportunity to talk about that experience. In the end, try to share how you celebrate diversity and remain inclusive in the workplace. Do you actively listen to alternative viewpoints? Do you enjoy learning from others with different or more experience in particular areas? Do you show respect by making space for different cultural values?

22. Describe a difficult problem and how you approached it.

How to Answer

Interviewers at BB&T Bank like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

1st Answer Example

"I took a client call that had a history of poor customer experiences with the organization. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."

2nd Answer Example

"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I was a personal banker and I had a customer who had applied for a new visa card. The card production was delayed at the card center and the customer was going to travel outside the country so she needed the card during her travel. When she came in to collect the card, it wasn't ready and she was not going to take no for an answer. I let her vent her frustrations and I apologized. I let her know I understood her frustrations. I was honest with her, and I did not try to give her false hope as it was only going to make the bad situation even worse. I engaged my manager and suggested that we deliver the card to her even if she was at the airport. My manager agreed, and thankfully the card was ready before she flew out so we managed to deliver it to her at the airport which was mind-blowing to her. She did not think we would actually drive all the way to the airport to give her the card.

In the end, she was the happiest client and she spoke well about me as an individual, the branch, and the bank as a whole."

Amanda's Feedback

Fantastic! You've shared a powerful example of a tough situation that you approached with honesty, teamwork, and practicality. You also did a great job giving enough detail to make the example impactful and sharing a positive outcome that cast you and your whole team in a positive light.

23. What interests you about this position?

How to Answer

The interviewer at BB&T Bank wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

1st Answer Example

"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."

2nd Answer Example

"It is both the job description and the idea of working for BB&T Bank that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Bank of America when I was in college, and the experience motivated me to learn how to help my clients by understanding more about what the customer needs assistance with and meeting their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."

Amanda's Feedback

Good job! Being a customer-focused problem-solver is a great quality. Consider strengthening your answer by sharing how you see yourself helping others as a personal banker by resolving account errors, opening accounts that help people meet financial goals, etc.

Show More Answers

Anonymous Answer

"I love helping people and solving problems. The job description and requirements match my skills, education, and experiences such that as soon as I saw the job it piqued my interest."

Amanda's Feedback

This is a response you can build on to make it more impactful. Consider going into greater detail about where your skills, education, and prior experience match with what is required by the job description. This will highlight how you're a qualified candidate for the position you're applying to.

24. How do you respond to problems that require a quick solution?

How to Answer

You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

1st Answer Example

"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for BB&T Bank."

2nd Answer Example

"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am very confident in my ability to come up with a solution quickly where a situation requires one. I can achieve this through my training, experience, instincts, and memory."

Amanda's Feedback

The more experience you have the easier it is to rely on your instincts and experience to make quick decisions. You can enhance this answer by sharing an example of a time when you responded to a situation with a quick solution. Make sure to describe the problem, what you did to solve it, and what you relied on to create your solution such as past experience, your instincts, research, external resources, etc. Using an example with a situational question shows that you have more than the theoretical knowledge of what to do because you've handled similar situations in real life.

25. Tell me about your favorite manager. What did you enjoy most about working with them?

How to Answer

BB&T Bank wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.

1st Answer Example

"I love my current boss because she leads with a collaborative and team-oriented style. We have regular team huddles to provide ongoing communication about process changes or upcoming events."

2nd Answer Example

"My favorite manager was my very first manager when I worked at Company X. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My favorite manager was when I was at ___ bank. She was honest, empathetic, and a great communicator and she always encouraged me to aim for higher, she was the one who encouraged me to pursue my education although it took me a bit longer because of family commitments. But in the end, I did it and it was worth it."

Amanda's Feedback

Fantastic! You've clearly shared why you enjoyed working with her and how she encouraged you to grow. Consider enhancing your answer further by talking about how earning your degree has benefited your career and how you strive to treat others the way your previous ___ manager did. Do you encourage those around you to keep challenging themselves and growing?

26. How do you define success?

How to Answer

Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with BB&T Bank.

1st Answer Example

"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."

2nd Answer Example

"For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"When goals and objectives are met and customer expectations are exceeded."

Amanda's Feedback

You've provided a very straightforward definition of success. Now, make your answer even stronger by pivoting to relate an achievement that showcases what you mean. This makes your answer more unique and memorable.

27. Tell me about a time when you showed integrity in your work.

How to Answer

Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.

1st Answer Example

"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."

2nd Answer Example

"I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Integrity is very important to me so I show it in everything that I do in my work. I was a teller for over three years and I had to balance my cash register at the end of each day. In all those years I never reported a shortage. I proved I was dependable and I always showed up for work on time every time. If I was meant to do something I make sure I do it, and if for whatever reason I am not able to, I communicate ahead of time so that the customer experience is not negatively impacted."

Amanda's Feedback

Excellent! Honesty and integrity are valued by all employers. Displaying integrity means that your words and actions match one another. In other words, you do what you say you'll do and people learn they can trust and depend on you. Your response shows that you are a reliable team member that others can count on to do the right thing and follow through.

28. Where do you see yourself in five years?

How to Answer

If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. BB&T Bank wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

1st Answer Example

"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."

2nd Answer Example

"Being in a leadership role is important to me, so I plan to be working in a management based position at BB&T Bank in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I see myself in a leadership role and to achieve this I am going to continue to develop myself by continuing with my masters degree and will also be taking up any leadership training courses within the organization, I am also going to prove my value through my everyday work ethic."

Amanda's Feedback

You have a clear vision of where you want to go and how you plan to get there. However, you can enhance this response with more detail that shows you've thought your plan through. What do you want to get a master's degree in and why would that specific degree be valuable to your career goals? What kind of leadership training courses do you want to take and how would those help you achieve your goal?