MockQuestions

Anthem Interview Questions

To help you prepare for an Anthem job interview, here are 35 interview questions and answer examples.

Anthem was written by and updated on May 3rd, 2022. Learn more here.

Question 1 of 35

Our goal is to hire very ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

Why the Interviewer Asks This Question

The interviewer wants to make sure you fit with Anthem's culture, and ambition is very important to them. Highlight examples where you went that extra step without being asked.

Written by Kevin Downey on May 3rd, 2022

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35 Anthem Interview Questions & Answers

  • Behavioral

    1. Our goal is to hire very ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

      Why the Interviewer Asks This Question

      The interviewer wants to make sure you fit with Anthem's culture, and ambition is very important to them. Highlight examples where you went that extra step without being asked.

      Written by Kevin Downey on May 3rd, 2022

      1st Answer Example

      "My manager asked me to review a spreadsheet of providers to make sure they were credentialed properly at a certain medical facility. Upon looking at the spreadsheet, I noticed many errors in the spelling of people's names, as well as fields on the document that didn't make sense. Instead of just making sure they had all the missing pieces of the credentialing process, I cleaned up the entire spreadsheet to make sure everything was accurate so that reports would have the proper data."

      Written by Kevin Downey on May 3rd, 2022

  • Behavioral

    2. At Anthem, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you been able to put aside your personal feelings for the good of the business?

      How to Answer

      You have to make very difficult decisions in the health insurance industry, and some of them don't feel great when you have a patient who is impacted. Assure the interviewer that you can handle a difficult situation and do your job effectively.

      Written by Kevin Downey on May 3rd, 2022

      1st Answer Example

      "I worked with a patient going through a very difficult time and had a procedure that wasn't covered. There was an alternative, but she had decided that wasn't the best route for her to take. I felt awful giving her this news, but I knew I couldn't approve it. I mentioned the scenario to my leader to double-check I had done the right thing, and she verified that I made a good call."

      Written by Kevin Downey on May 3rd, 2022

      2nd Answer Example

      "I have a lot of empathy for others, so these situations are hard. I worked with a gentleman who had a denied claim and tried to point him in the direction of community resources that could help him pay for some of his expenses. I also referred him to a social worker at the hospital where he had his surgery to see what resources and payment plans they could come up with for him. I tried to give him the best service and look into as many alternatives as possible."

      Written by Kevin Downey on May 3rd, 2022

  • Behavioral

    3. At Anthem, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

      Why the Interviewer Asks This Question

      The interviewer wants to make sure you are comfortable giving feedback to others, even if you aren't a supervisor. Demonstrate that you are confident in delivering a feedback message to others.

      1st Answer Example

      "I heard my colleague on the phone, and she was struggling from the very beginning. I could hear the agitation in her voice 30 seconds into this call. I couldn't hear what the caller said, but I could hear her frustration. After the call ended, I asked her what happened. She said the caller was rude and very upset, and she felt hurt by what he said. I talked with her about some ways to handle upset customers. She said she knew that, but I told her that her frustration was very apparent. She seemed a little upset for a few days, but later in the week, she thanked me for being honest with her."

      Written by Kevin Downey on May 3rd, 2022

      2nd Answer Example

      "We were listening to some calls as a group to learn from each other. I noticed that people have a hard time speaking up when we are in these situations, but I try to find one positive and negative thing to say about each call and the way the representative handled it. I'm not afraid to voice my opinion, and I know it will help not only the rep who dealt with that caller, but the whole team."

      Written by Kevin Downey on May 3rd, 2022

  • Behavioral

    4. At Anthem, innovation is really important to us. Give an example of an innovative idea you've had recently.

      How to Answer

      Most companies are trying to work smarter, not harder. Discuss some ways (even simple ways) you've been able to innovate in your work environment.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    5. At Anthem, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

      Why the Interviewer Asks This Question

      The interviewer wants to know if you can take criticism without getting your feelings hurt. In today's workplace, you can't be afraid to give or receive criticism. It is ok to be candid, but show your future employer that you use feedback to improve your work.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    6. We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?

      How to Answer

      The interviewer wants to know that you are scalable within the organization and can grow to a higher-level role in the future. Discuss a time you solved a problem before your manager knew it existed or anticipated a need within the business.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    7. Anthem seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

      How to Answer

      Problem-solving and dispute resolution are critical skills to possess. Demonstrate to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    8. Many of our jobs at Anthem require us to do projects when there is down time. Can you give an example of a project you led start to finish?

      How to Answer

      The interviewer would like to know if you are capable of taking on more work outside your normal job responsibilities and use higher-level skills. The project you discuss doesn't need to be huge in scope, but be sure to highlight the work you did.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    9. This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

      How to Answer

      Anthem requires cash collection for unpaid bills. This is nobody's favorite part of the job, but the company must collect the cash owed to them. Describe how you've kept your cool with difficult customers in the past.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    10. At Anthem, we have large patient data sets we need to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

      How to Answer

      Data analysis is becoming a critical part of any role. Discuss an analysis you did that truly made an impact on the business.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    11. Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

      How to Answer

      In the US, everybody knows that health care is expensive. Eventually, innovative minds will come together to find a better solution. In the meantime, tell the interviewer about a new idea you've had that impacted your department and the business.

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  • Behavioral

    12. At Anthem, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

      Why the Interviewer Asks This Question

      The interviewer wants to make sure you are comfortable presenting information in public. People in the health insurance industry are asked to speak frequently, so making sure you have the skills to teach others is critical.

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  • Behavioral

    13. At Anthem, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.

      Why the Interviewer Asks This Question

      In health care, technology is changing rapidly. You need to demonstrate expertise in electronic systems and embrace learning new technology.

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  • Behavioral

    14. At Anthem, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

      How to Answer

      The HIPAA privacy rules are paramount in the health insurance industry. The amount of patient data you have access to is overwhelming. Make sure you can show your understanding of the rules while displaying your integrity in upholding them.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    15. We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

      How to Answer

      Health insurance can be very complex to the average person, and the interviewer wants to know if you can handle an upset person. Show that you care about each caller and have empathy for that individual. Showcase your problem-solving skills and your ability to handle a high degree of emotion on the phone without getting rattled while helping the customer and getting them what they need.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    16. Tell me about a time you had to deal with a difficult person at work. How did you handle it?

      How to Answer

      Rather than detailing why the person in your example was difficult, offer insights into how you handled the situation and what you did to foster a positive and collaborative workplace relationship. Focus on empathy, tolerance, and understanding, and do your best to exhibit your soft skills and your adeptness at non-defensive communication when delivering your examples.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    17. Give me an example of a time you were given little direction on a job assignment. How did you complete it?

      How to Answer

      The interviewer wants to know how resourceful you are and whether you exhibit 'outside-of-the-box' thinking. Being unique in your example can exemplify you as an attractive prospective employee. Detail the situation, what inspired you to take the approach you took, and how you achieved a positive outcome. Avoid providing examples where you went outside of the chain of command or the approach you took resulted in failure. This will only serve as a red flag, presenting you as a liability.

      Written by Kevin Downey on May 3rd, 2022

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  • Discovery

    18. To work at Anthem, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

      Why the Interviewer Asks This Question

      Many people might not understand why the area of billing and medical coding are important. The interviewer wants to ensure you aren't just looking for your next job but genuinely care about the impact your role can have on your clients on the receiving end. Talk about the importance of your work.

      Written by Kevin Downey on May 3rd, 2022

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  • Discovery

    19. What is your patient care philosophy or customer care philosophy (if coming from different industry)?

      How to Answer

      It's always a great idea to research the company before your interview. You want to get to know their care philosophy so your answer can reflect what is important to them. Discuss the core of your care philosophy. Keep your answer concise yet sincere.

      Written by Kevin Downey on May 3rd, 2022

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  • Discovery

    20. If you could expand your knowledge and expertise in any area of the health plan space, which would you choose?

      How to Answer

      The interviewer would like to dig deeper into your true areas of interest within the health care industry. They want to know that your passions align well with what UnitedHealth Group is offering. Talk to the interviewer about the areas of health care you would like to focus on most, and then tie that information in with what the position at UnitedHealth Group would offer you.

      Written by Kevin Downey on May 3rd, 2022

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  • Discovery

    21. We encourage professional curiosity in our workplace and an entrepreneurial mindset. If you could start your own business, what would you do?

      Why the Interviewer Asks This Question

      The interviewer wants a glimpse into your passion outside of work and your savvy as a small business owner working with your own budget. It is ok to be creative with this answer.

      Written by Kevin Downey on May 3rd, 2022

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  • Discovery

    22. If Anthem hired you today, what would you accomplish first?

      How to Answer

      When you start a new position, it is essential to set a goal to make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as creating efficiencies or updating technology.

      Written by Kevin Downey on May 3rd, 2022

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  • Education

    23. Tell me about your healthcare related education and training.

      How to Answer

      Take a few minutes to walk the interviewer through your formal post-secondary education, as well as any on-the-job training. Talk about your most positive take-aways from your post-secondary experience, and be sure to explain how that experience will help you succeed in this position.

      Written by Kevin Downey on May 3rd, 2022

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  • General

    24. What inspired you to apply for this position at Anthem?

      How to Answer

      The interviewer is looking to hear what in particular, has led you to apply. Pick out exciting elements from the job post and show enthusiasm and passion in your answer.

      Written by Kevin Downey on May 3rd, 2022

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  • General

    25. This role would involve sales to new partners who want to offer their employees our health insurance. What are some ways you add value to prospective clients so that you can have meaningful discussions?

      Why the Interviewer Asks This Question

      The interviewer is looking to see how you add value through the sales process to prospective clients. Gone are the days of calling around and fishing for information. You can find most of what you need online, and you need to be prepared so that the door doesn't slam in your face.

      Written by Kevin Downey on May 3rd, 2022

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  • Leadership

    26. At Anthem, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

      How to Answer

      Internal employees expect complete transparency when working with Anthem. The modern job seeker knows that employers make mistakes and are likely to forgive mistakes as long as there is transparency and ownership.

      Written by Kevin Downey on May 3rd, 2022

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  • Operational

    27. What is your process for explaining technical information to people who aren't technical?

      How to Answer

      Anthem works with providers who have patients who utilize its insurance. However, while physicians are smart, many are not familiar with the platform and don't know about new technologies. Explain how you have been effective in communicating technical information so they can understand it.

      Written by Kevin Downey on May 3rd, 2022

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  • Operational

    28. How do you connect with a customer you are working with virtually?

      Why the Interviewer Asks This Question

      At Anthem, many of the roles involved customer service with people on a chat or via email. The interviewer wants to know if you can effectively resolve customers' questions while building a relationship.

      Written by Kevin Downey on May 3rd, 2022

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  • Operational

    29. At Anthem, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

      Why the Interviewer Asks This Question

      All private health insurance companies are vying for the business. If a competitor has a product that could impact the business, you need to know. Likewise, if a competitor is struggling, you might be able to create an advantage for Anthem.

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  • Operational

    30. At Anthem, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success at your home office?

      Why the Interviewer Asks This Question

      The interviewer wants to see that you have a plan for how to work from home successfully. Some people can't handle this lack of structure, so show that you can be productive.

      Written by Kevin Downey on May 3rd, 2022

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  • Operational

    31. The health industry is strongly influenced by changing legislation. How do you stay current on new rules and regulations that impact our industry?

      How to Answer

      The interviewer wants to make sure you stay up to date on changing regulations and that you are motivated to do so. You not only have to be aware of changing legislation but recommend changes that need to happen in the organization to comply with new legislation.

      Written by Kevin Downey on May 3rd, 2022

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  • Operational

    32. The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

      How to Answer

      Talk to the interviewer about the ways you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

      Written by Kevin Downey on May 3rd, 2022

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  • Operational

    33. How do you prioritize your work?

      How to Answer

      Talk about the tools and resources you used to plan your work and stay organized on the job. Exhibit strong time management skills. Explain the standards you hold yourself to when prioritizing your work and your ability to assess the timing, commercial importance, and positive externalities of other priorities. Additionally, convey your ability to follow the chain of command and know when to tap into the resources on the job.

      Written by Kevin Downey on May 3rd, 2022

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  • Operational

    34. What is your preference - working alone or as part of a group?

      How to Answer

      The interviewer wants to ascertain whether you work well with others or prefer to work on your own. Most people fall somewhere in the middle of these two extremes. Demonstrate a sense of self-awareness. Where true, exhibit an ability to be productive in any environment.

      Written by Kevin Downey on May 3rd, 2022

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  • Technical

    35. Tell me the difference between a medical bill and an EOB.

      How to Answer

      This question tests your basic knowledge of something in the insurance industry that confuses a large swath of the public. An EOB is an explanation of benefits, breaking down what part of a medical visit is covered by your insurance, what was paid, and what parts were not paid as part of their contract with the medical service provider, whereas a bill will detail what you still owe and when payment is due.

      Written by Kevin Downey on May 3rd, 2022

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