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loanDepot

28 Interview Questions & Answers

1.
What are your top three strengths? How will you use them to make an impact at loanDepot?
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1.
What are your top three strengths? How will you use them to make an impact at loanDepot?
Reviewing the job description and the company website will give you some direction on which qualities loanDepot values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

Rachelle's Answer #1
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
Rachelle's Answer #2
"I plan to make an impact at loanDepot through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
2.
Tell me about your education. How has it prepared you for this opportunity with loanDepot?
Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

Rachelle's Answer #1
"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at loanDepot and advise clients on important financial decisions."
Rachelle's Answer #2
"The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with loanDepot because you are customer service focused while also needing employees who understand banking related concepts and calculations."
3.
In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! loanDepot wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

Rachelle's Answer #1
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Rachelle's Answer #2
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at loanDepot."
4.
What do you know about loanDepot?
loanDepot makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

Rachelle's Answer #1
"I was impressed by the variety of services you offer your customers, and the mission statement at loanDepot. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."
Rachelle's Answer #2
"I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."
5.
How would you deal with an irate customer?
In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. loanDepot wants to hear about a situation where you used your customer service skills to handle an angry customer.

Rachelle's Answer #1
"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."
Rachelle's Answer #2
"If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."
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