27 loanDepot Interview Questions & Answers
Below is a list of our loanDepot interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. In this finance role with loanDepot, what do you feel would make for an ideal customer experience?
How to Answer
In a role as a Loan Processor or Loan Officer, simply following company guidelines and answering questions from customers can be done by a robot. loanDepot will be looking for you to help provide the best overall customer experience possible. For this question, they'll be looking to hear what great customer service on the lending side of the business means to you. No matter how you answer this question, be sure you explain the importance of making the customer feel valued in your approach with them.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"In this role with loanDepot, I will be dealing with the financial impact on customers of a really large purchase and this type of purchase often causes stress and tension for them. To provide the best overall experience, I will always be very thorough and educational in my approach to make sure that every question that the customer has is fully answered. The worst thing that can ever happen is for a customer to bite off more than they can chew when it comes to a new loan."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"My approach to providing the greatest overall experience to my clients has always been solid listening and communication skills with them. I take the time to get to know my clients and what makes them tick. This approach gives me great insight in how I can best match them with the right loan moving forward. As you'll see when you contact my references, I have a very high overall customer rating in my current role based on customer surveys we have done over the past five years."
2. What would you do if you saw a colleague breaking company policy? What if they were stealing something as little as $5?
How to Answer
While this may seem like a question with a very obvious answer, your interviewer is looking to hear that you value honesty and integrity in any environment that you work in and that you'll do all you can do to promote that within the team at loanDepot. As you answer, talk about ways in which you've shown honesty and integrity in your work while making it clear that you'll do the right thing if confronted with these situations while working at loanDepot.
Written by Ryan Brunner on October 8th, 2020
Answer Example
"In any situation where I saw a colleague being unethical and breaking company policy, I would confront them right away in a professional manner. Using my best judgement, I would escalate it to a manager if necessary and would absolutely do that in the case of theft. Last year, a coworker of mine was excluding necessary steps of our nightly cash counting procedures. While she may have likely still been doing things accurately in the end and just trying to save time, I talked to her about the importance of taking all necessary steps in regard to accuracy. She thanked me for my input and always used our steps from that point forward."
Written by Ryan Brunner on October 8th, 2020
3. What do you know about our services here at loanDepot and why do you feel we'd be a great place to work?
How to Answer
With this question, your interviewer is looking to see that you have done your prep work and research on the company for this interview while also looking to hear why you feel they are set apart from their competition in the banking industry. Most banks have very similar operating structures and company cultures, so be sure that you try to differentiate loanDepot from their competitors in your answer. If possible, try to relate your answer to the organization's mission statement and or core values that would be found on their website.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"As a well known and reputable bank, I have heard from many friends and family members that your checking, savings and loan services are top notch. As I researched a great place to begin a career as a Taller, I was really attracted to your core values of making a difference and taking ownership. As a person that has the desire to be emotionally invested into my work, these are two things that I hold near and dear to my heart as well. If given the chance to join the team here at loanDepot, I would give it my all to e accountable to your customers in making a small difference in their day."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"What I really love about loanDepot and what draw me this role here is your commitment to community service and being an advocate for the lower income class of our society. Many people with lower income and poor credit are often not given the same financial opportunities as others and I really feel great about the things that you do to be better for them. As well, I am firmly rooted in community service and would be all in with these efforts if given the opportunity to join the team here at loanDepot."
4. What programming languages would you consider yourself fluent in?
How to Answer
While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into loanDepot as you can prior to your interview and try to speak to the specific languages that they work with.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with loanDepot."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at loanDepot, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."
5. Why do you want to pursue a career in the banking industry?
How to Answer
Before your interview, take some time to think through your career goals. loanDepot is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!
1st Answer Example
"I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."
2nd Answer Example
"Careers in banking run in my family! My mother was a banker and my father, a financial advisor when I was growing up. It always fascinated me how smart they both were. It's in my blood!"
6. In your mind, why is it important that loanDepot focuses on customer service?
How to Answer
The customers are the lifeblood of a bank and without them, loanDepot wouldn't be able to thrive or possibly even stay open for business. With this question, your interviewer will be most interested in hearing why you believe that customer service is important for this role as a Teller and then hear what skills you will help bring to this role. As you prepare for your interview, be sure to think about your prior customer service experience and think of ways that you can draw upon that experience in this role with loanDepot. In the end, make sure that your interviewer walks away from your conversation confident in your ability to provide the best customer service possible.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"Having worked in retail for all of my career up to this point, I have customer service engrained in my brain and know I have the skills necessary in this area to be the best I can be for your customers. I have to be knowledgeable about products, pricing and options to be able to answer any and all questions that come my way. I also need to be a great communicator and have excellent listening skills to really get to the individual needs of each customer. In the banking world, I imagine that competition between institutions is fierce and often the main draw between your institution and a competitor is the excellent customer service that you provide. If hired at loanDepot, I'd look forward to helping be this differentiating factor for existing and future customers."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"Customers in any industry have become more tech savvy and self aware now more than ever and the service they are provided is often the key determining factor in where they take their business. I'm sure that loanDepot puts a lot of time and resources into training staff in customer service skills. Coming into this role, I have a lot of extensive training in customer service. In the past few years, I've attended online and in-person trainings on telephone customer service, upselling skills and the generational gaps in customer service expectations and would love the opportunity to showcase my skills with your customers here at loanDepot."
7. What SDLC models are you familiar in working with?
How to Answer
As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about loanDepot by asking your interviewer which model they work off of.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at loanDepot, can you expand on what models you use here in your software development life cycle?"
8. What are your thoughts on working in a position here at loanDepot that had a lot of routine tasks each day?
How to Answer
A position as a Teller with loanDepot will entail many job functions that can get repetitive from day to day and your interviewer is looking to hear that you are able to perform these tasks with focus and ease each day that you are required to. As you prepare for and answer this question, be sure to talk about past positions where you've thrived with routine tasks. As well, keep your answers focused on the positive by explaining why these routine tasks are important and how you always pay attention to detail no matter how mundane a task may be.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"I would have to say that I handle routine work very well. In my current role, a majority of my day is handling routine labeling and shipping tasks. By staying in the moment and remaining focused in my work, I ensure that I take all necessary steps each and every time to ensure that my customer's needs are satisfied each and every time. In this role, the customers at loanDepot rely on accuracy and timeliness and I would be able to bring that in any duty that I was tasked with."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"For me, an end goal, customer focused approach is important in any work that I do and it is extremely important for very routine tasks. While my current position has a lot of routine tasks that I handle every day and week, understanding why these tasks are important helps me to stay on track and on time with them. If hired to join the team at loanDepot, I would make sure that the focus of my orientation would be for me to understand how each job duty positively influences customers that I interact with."
9. How do you define success?
How to Answer
Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with loanDepot.
1st Answer Example
"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."
2nd Answer Example
"For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."
10. What experience do you have in the different types of software maintenance?
How to Answer
As a reputable company, loanDepot takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at loanDepot, I also have experience performing perfective, preventative and corrective maintenance on software as well."
11. On the finance side of loanDepot, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?
How to Answer
As an experienced loan or finance professional, your interviewer is likely very confident in the skills that you would bring to the team. This question gives them the opportunity to how you will fit into the unique culture with the team at loanDepot. Because they are a sales focused organization, your interviewer will expect anyone in this role to embrace that culture. In your answer, talk about your ability to partner with sales staff by using your strong people skills. As well, give your interviewer a sense of how you go about learning new processes if hired for this position and don't hesitate to give an example from your past on how you've done this.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"Knowing that the main goal of loanDepot is to sell more products, I understand my role on the finance side is to provide customers with the best options for them to walk out the door as a lifelong customer. If hired for this role, I will take the time over the first weeks on the job to fully understand your product line, costs and typical financing procedures so I can hit the ground running in no time. In my current role, I communicate very regularly with our sales staff on each customer that we work mutually together with. It really helps provide the best customer experience possible and absolutely helps boost sales."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"I would fully expect that a good part of my orientation process into this role at loanDepot would entail a full education on the sales part of the business. I would look forward to working closely with and learning from the boots on the ground sales staff as that would give me great insight into the customers that I would be working with. From there, I would be able to build relationships with the sales staff and build a bond moving forward."
12. What is one unique skill that you will bring to our loan processing team here at loanDepot?
How to Answer
Throughout your application process and candidate vetting process, you were brought into interview because your interview was confident that you had the basic skills and knowledge required to handle this job. Now, your interviewer is giving you the opportunity to set yourself apart from your competition with this question. As you prepare for this type of question, try to think of a unique skill that you have that can prove to be a big asset if loanDepot offers you the job. In your answer, be sure to explain why this skill applies to this role.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"I think the one skill that I have that sets me ahead of the rest running for this position is my experience and success in the world of sales. As you can see from my resume, my career out of college started in auto sales. In my five years of sales, I worked my up from Associate Sales to a Sales Team Lead at my dealership. Getting to know and master the sales side of the business has really helped me on the finance side with overall knowledge of the business and developing the skills needed to upsell customers on their loans."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"As you can see from my experience, I have extensive leadership experience in leading teams of up to 12 employees and I also have remote working experience. Both of these duties have really given me confidence in my decision making abilities. If hired for this position, I would be able to hit the ground running on day one and be trusted with critical decisions where you might not have that ability with other candidates that don't have leadership experience."
13. If working here at loanDepot in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?
How to Answer
Business process improvements are sought on a consistent basis in any industry and the banking industry is now exception. And because many of these process changes are initiated by frontline employees like Tellers, your interviewer is looking to hear that you will always have an open eye toward seeing improvements. As you answer this question, while there is no right or wrong answer, use a methodical approach in answering how you would approach this situation hypothetically. If you have a time that you did just this, be sure to explain that to your interviewer as well and walk through your thought process in that situation.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"In any role that I've taken on during my career, I take all of the extra time and effort that I can to learn every aspect of the job. This lets me really dissect every piece of a process and enables me to look for better ways of doing things. If I were to find a better way of handling a duty or process here at loanDepot, I would likely first run my idea by a colleague or two to ensure that my thought process was sound. Then, I wouldn't hesitate to bring my idea up to my supervisor where I would explain my thought process and what the benefits would be."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"In my current role, I did just this a few months ago when I noticed that our triaging of incoming phone calls with customers wasn't as efficient as it could be. On my own, I started documenting incoming calls and tracking the number of times a caller had to be transferred to get to the correct person. Based on a couple of week's worth of data, I was able to draft a new routing system based on customer needs and take this to my manager. Even though it didn't take much extra effort, the work definitely paid off in regard to internal efficiency and customer satisfaction when we implemented a new system after some tweaking to my draft. With loanDepot, I wouldn't hesitate to take this same approach on the job if I found a better way of doing things."
14. If hired for this role with loanDepot, how would you handle a large workload of clients working through a mortgage process?
How to Answer
At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of loanDepot.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with loanDepot, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."
15. What do you want to accomplish at loanDepot?
How to Answer
Set some goals so that you can share how this position at loanDepot will help you to achieve them and how you will add value to loanDepot along the way.
1st Answer Example
"First and foremost, I want to deliver top quality service to customers of loanDepot and perform my responsibilities with best in class service. I want to work at loanDepot because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."
2nd Answer Example
"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."
16. Customer service is the name of our game at loanDepot. If hired for this role, how would you be able to provide the best customer service possible to our clients?
How to Answer
While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation to success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at loanDepot is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere and see an impact financially because of it. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and talk about the interpersonal skills you possess that make this possible.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"With any customer that I work with, I take the time to get to know them and listen to their thoughts, concerns and questions right from the start. I like to hold what I call an intake session to listen to all of these things. After hearing each customer out, I then talk about what I can do to alleviate their concerns and answer their questions right from the start. From that point forward, my customer service skills go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over communication is important right from the start. As human, we have a desire to know what is happening all of the time and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile on my face. I take pride in being a front facing representative of my company and work my tail off to ensure that customers know that my company is there for them."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"In my experience, provide the best customer service comes down to doing the little things right. While often overlooked by some in our industry, a smiling face and simple conversations to get to know your customers can go a long way towards building a foundation for a great long-term relationship and I don't take these little things lightly. Even though I may be experiencing a huge workload or stress somewhere else on the job, I am focused and happy when I am face to face or on the phone with the client. At those times, they deserve 100% of my attention and focus and they get that every single time."
17. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
How to Answer
While working at loanDepot you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.
1st Answer Example
"When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."
2nd Answer Example
"Almost every day in my banking career has been filled with high-pressure situations. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."
18. Where do you see yourself in five years?
How to Answer
If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. loanDepot wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.
1st Answer Example
"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."
2nd Answer Example
"Being in a leadership role is important to me, so I plan to be working in a management based position at loanDepot in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."
19. How do you respond to problems that require a quick solution?
How to Answer
You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.
1st Answer Example
"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for loanDepot."
2nd Answer Example
"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."
20. If a client here at loanDepot were to be denied the financing that they desire, how would you handle that situation?
How to Answer
As a Loan Officer at loanDepot, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to loanDepot for business in the future.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."
21. At loanDepot, we value diversity in our customer base and on our team. How do you work effectively with people from different backgrounds ?
How to Answer
In any interview that you experience, a diversity related question is likely to come your way. This is no different at loanDepot because in the banking industry, customers will come from all walks of life and you will be required to work with them effectively. To give your interviewer the greatest sense in your answer, talk both about how you value diversity in your personal and professional life and give an example of a time you worked with a diverse team of people and thrived. In the end, your interviewer will be looking to hear that you will join the team at loanDepot with an open mind and open heart.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"I am a firm believer that a diverse team and work environment benefits the greater good of the organization by bringing many different perspectives to decision making processes. My first job out of school was with a company that lacked diversity and it really struggled because of lack of new ideas and a lack of value for others. Since that job, I have worked at companies and on teams that were very diverse and I really enjoyed being able to learn and grow from others from different backgrounds than me."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"In my current position, I work with customers from all different nationalities and walks of life. As a very young adult taking this job from a small, non-diverse town, it was intimidating at first to me. But from day one on that job, I've really grown to appreciate and see that connecting with individuals that are different from me is beneficial to society as a whole. If hired in this role, I understand that I would be working with a very diverse customer base and I'd be able to do so in a very empathetic and understanding manner."
22. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at loanDepot?
How to Answer
As a Loan Consultant with loanDepot, you will be tasked with guiding clients through the complete mortgage process. This will include seeking the best funds available, completing paperwork and seeing the loan through to closing for them. For this question, your interviewer can a good sense of your experience by taking a look at your resume, but they're looking to get more details on your mortgage closing experience by having you talk in detail. Be sure to discuss your specific experience and tie what you can to this specific role with loanDepot.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"As you can see from my resume, my current role involves a lot of detail in the loan closing process for the customers that I work with. I assemble and prepare closing documents and coordinate the details of the closing process when all terms of the sale are met. In this role with loanDepot, I think that my hands on approach that I currently take with my customers would suit your clients well because I take the time to work with them one-on-one and never hesitate to provide top notch customer service to any person that I'm working with."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"Having been in the mortgage business for over ten years, I have a vast amount of experience in seeking personalized mortgage options for clients and walking them through the entire loan process. I am familiar with the processing of necessary loan closing documents in several state and know all of the fine details that are required to ensure that there are no hiccups in the process for clients. This experience would allow me to hit the ground running in this role here at loanDepot."
23. How do you stay organized?
How to Answer
Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also necessary for accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.
1st Answer Example
"I prioritize my workload against deadlines to stay organized, always putting the needs of customers first."
2nd Answer Example
"I work closely with my peers to share responsibilities and ensure key tasks are delegated out, should there be an important deadline to consider."
24. Do you have any experience or knowledge in detecting counterfeit cash or checks?
How to Answer
Over the years, the banking and retail industries have had to invest a lot into the detection of fraudulent checks and counterfeit money as fraudsters have become more and more savvy in the making their counterfeit currency look more real. If you don't have direct experience working with the different detection techniques, be sure to do as much research as possible prior to your interview to speak knowledgeably about the different ways money is being counterfeited and the steps banks are taking to counteract it. If you do have knowledge and experience, be sure to talk about they things you've used to help prevent the passing of counterfeit money up to this point in your career.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"During my time working as a cashier in high school, I have used the counterfeit pen for bills that were $20, $50 and $100. As well, I have received briefing on new currency when it is released, like the new bills with the holographs in them. If hired for this role, I'd look forward to being trained and learning more about the advancements in counterfeiting and how this role would help negate that."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"While I don't have hands on experience handling cash or check transactions in my prior work, I am familiar with the ways that the treasury department is marking bills now to prevent counterfeiting. I would know how to look for specific watermarks on each bill, the raised printing and the color-shifting ink on the numerals in the lower right corner. If hired on the team here at loanDepot, I would want to learn more about fraudulent checks and what measures I would need to put in place in this role to help ensure that none passed through my hands."
25. What is the greatest challenge you have faced in your career so far? How did you overcome it?
How to Answer
Consider sharing a professional challenge or a situation you overcame in school. loanDepot wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.
1st Answer Example
"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."
2nd Answer Example
"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."
26. Describe a difficult problem and how you approached it.
How to Answer
Interviewers at loanDepot like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.
1st Answer Example
"I took a client call that had a history of poor customer experiences with the organization. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."
2nd Answer Example
"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."
27. Do you have experience working with different CASE tools? If so, what do you have experience with?
How to Answer
The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because loanDepot is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.
Written by Ryan Brunner on October 8th, 2020
1st Answer Example
"In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."
Written by Ryan Brunner on October 8th, 2020
2nd Answer Example
"During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at loanDepot."