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loanDepot Interview
Questions

28 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Money     Banks And Thrifts    
Question 1 of 28
Tell me about your cash handling experience.
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How to Answer
Share some of the details of your experience in cash handling, which are relevant to the position.
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Answer Examples
1.
Tell me about your cash handling experience.
Share some of the details of your experience in cash handling, which are relevant to the position.

Rachelle's Answer #1
"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about loanDepot cash handling procedures."
Rachelle's Answer #2
"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ."
2.
How do you check your work for accuracy?
The interviewer wants to hear that you are detail oriented when it comes to checking your work. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.

Rachelle's Answer #1
"I take pride in any work with my name attached to it and therefore, always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets."
Rachelle's Answer #2
"I proof my work before sending it out, and I double check everything. I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy."
3.
What are your top three strengths? How will you use them to make an impact at loanDepot?
Reviewing the job description and the company website will give you some direction on which qualities loanDepot values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

Rachelle's Answer #1
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
Rachelle's Answer #2
"I plan to make an impact at loanDepot through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
4.
What do you want to accomplish at loanDepot?
Set some goals so that you can share how this position at loanDepot will help you to achieve them and how you will add value to loanDepot along the way.

Rachelle's Answer #1
"First and foremost, I want to deliver top quality service to customers of loanDepot and perform my responsibilities with best in class service. I want to work at loanDepot because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."
Rachelle's Answer #2
"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."
5.
Tell me about a time when you demonstrated you were trustworthy.
To show loanDepot that you are reliable share an example from your work experience that is relevant to the position.

Rachelle's Answer #1
"In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management. Together, we partnered to research where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly."
Rachelle's Answer #2
"Every successful day in the banking industry is an opportunity to show that I am trustworthy. In my five years within banking, I have never been involved in a discrepancy."
6.
How do you define success?
Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with loanDepot.

Rachelle's Answer #1
"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."
Rachelle's Answer #2
"For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."
7.
Tell me about your experience in the banking industry.
Share details of your banking experience to show loanDepot you have what it takes to be successful in the field!

Rachelle's Answer #1
"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
Rachelle's Answer #2
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for loanDepot."
8.
What interests you about this position?
The interviewer at loanDepot wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

Rachelle's Answer #1
"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."
Rachelle's Answer #2
"It is both the job description and the idea of working for loanDepot that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."
9.
In your opinion, what are the benefits of banking with loanDepot?
The interviewer wants to be assured that you have done your research on loanDepot. Review their website to find out more about their products and services.

Rachelle's Answer #1
"I always have a great experience whenever I visit one of your branches. As a customer of loanDepot I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in loanDepot values is evident."
Rachelle's Answer #2
"After researching loanDepot products, and what your customers are saying, I believe that the benefits of banking with loanDepot include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
10.
What is the greatest challenge you have faced in your career so far? How did you overcome it?
Consider sharing a professional challenge or a situation you overcame in school. loanDepot wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

Rachelle's Answer #1
"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."
Rachelle's Answer #2
"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."
11.
What do you know about loanDepot?
loanDepot makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

Rachelle's Answer #1
"I was impressed by the variety of services you offer your customers, and the mission statement at loanDepot. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."
Rachelle's Answer #2
"I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."
12.
Why do you want to pursue a career in the banking industry?
Before your interview, take some time to think through your career goals. loanDepot is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!

Rachelle's Answer #1
"I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."
Rachelle's Answer #2
"Careers in banking run in my family! My mother was a banker and my father, a financial advisor when I was growing up. It always fascinated me how smart they both were. It's in my blood!"
13.
How would you deal with an irate customer?
In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. loanDepot wants to hear about a situation where you used your customer service skills to handle an angry customer.

Rachelle's Answer #1
"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."
Rachelle's Answer #2
"If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."
14.
In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! loanDepot wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

Rachelle's Answer #1
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Rachelle's Answer #2
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at loanDepot."
15.
Tell me about your education. How has it prepared you for this opportunity with loanDepot?
Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

Rachelle's Answer #1
"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at loanDepot and advise clients on important financial decisions."
Rachelle's Answer #2
"The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with loanDepot because you are customer service focused while also needing employees who understand banking related concepts and calculations."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Bank Teller
Bank Manager
Financial Advisor
Financial Analyst
Mortgage Banker Assistant
Mortgage Loan Processor
28 loanDepot Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Tell me about your cash handling experience.
  2. How do you check your work for accuracy?
  3. What are your top three strengths? How will you use them to make an impact at loanDepot?
  4. What do you want to accomplish at loanDepot?
  5. Tell me about a time when you demonstrated you were trustworthy.
  6. How do you define success?
  7. Tell me about your experience in the banking industry.
  8. What interests you about this position?
  9. In your opinion, what are the benefits of banking with loanDepot?
  10. What is the greatest challenge you have faced in your career so far? How did you overcome it?
  11. What do you know about loanDepot?
  12. Why do you want to pursue a career in the banking industry?
  13. How would you deal with an irate customer?
  14. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
  15. Tell me about your education. How has it prepared you for this opportunity with loanDepot?
  16. Tell us how you keep your knowledge current with ongoing changes in the banking industry.
  17. Tell me about a goal you achieved. What steps did you take to get there?
  18. Out of all of our products at loanDepot, which one would you be most likely to use? Why?
  19. Give me an example of how you keep track of details while engaging in conversation.
  20. How do you stay organized?
  21. How would you respond to a customer complaint?
  22. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
  23. How do you work in environments with people who are different from you?
  24. Describe a difficult problem and how you approached it.
  25. How do you respond to problems that require a quick solution?
  26. Tell me about your favorite manager. What did you enjoy most about working with them?
  27. Tell me about a time when you showed integrity in your work.
  28. Where do you see yourself in five years?
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