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One World Bank Interview
Questions

27 Questions and Answers by Ryan Brunner
Published October 7th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Job Interviews     Companies     Money     Banks And Thrifts    

Question 1 of 27

What is the greatest challenge you have faced in your career so far? How did you overcome it?

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Answer Examples

1.

What is the greatest challenge you have faced in your career so far? How did you overcome it?

Consider sharing a professional challenge or a situation you overcame in school. One World Bank wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

Ryan's Answer #1

"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."

Ryan's Answer #2

"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."

2.

What data entry skills have you accumulated throughout your career and earlier education?

As a Teller with One World Bank, solid data entry skills will help ensure that you are able to handle customers in a timely manner while also ensuring accuracy with each transaction that you process. While you may not have direct experience with banking specific software and data entry into those programs, your interviewer knows that skills you have built elsewhere can easily transition here to this role with ease. Talk about the experience you have with data entry in any previous positions that you've held. Talk about specific program that you have experience with and remind your interviewer that you are very easily trainable on new systems. If you know your words per minute typing skills, now is a good time to bring that up as well.

Ryan's Answer #1

"From an early age working on computers, I have pretty great word processing skills. The last time I was tested, I could type 75 WPM. These skills have translated nicely to a few different data entry duties I hane taken during my career. In my current role as an Assistant, I handle data entry into Microsoft Excel and also into our enterprise sales system. While being a master of Excel, I picked up our sales software system very easily and don't see any reason why I would have any issues with easily transitioning to your software programs."

Ryan's Answer #2

"In my current role, I work on an online database system called Kintone. I currently do administrative work in the insurance industry and this online system has been a wonderful addition to our team to replace the use of spreadsheets and email to house our information. When I learned the system two years ago, I was very quick to pickup and master the system. With my familiarity with many other software programs, I would be able to transition nicely into the data entry tasks in this role."

3.

Do you have any experience working with banking teller software?

While having direct experience in a bank setting working with related software is great in helping minimize training time when you would start on a job, it is not necessarily a requirement for the job. Banking software programs often resemble other accounting type software as well. What your interviewer will be looking to hear in the answer to this question is that you have familiarity in working with a few different types of software programs and have the flexibility to learn and thrive new systems. Talk in details about the types of programs you have mastered in your career and make sure that your interviewer walks away from your interview knowing that you will be able to master their system in short order.

Ryan's Answer #1

"While I don't have direct experience utilizing Teller software, I am confident that I can quickly and efficiently learn your system if hired for this role with One World Bank. In my current role, I've mastered two different CRM software systems. In my role, I entered new customer information and maintained the systems with any changes needed over time. As well, I became very proficient at providing up to the minute, customized reporting to leaders that would request it."

Ryan's Answer #2

"Throughout my time with my current financial institution, I have worked proficiently with the Oracle FLEXCUBE program and MX for Banking software. With each program, I was able to learn and master the programs quickly. Right now, I serve as the trainer that works with new tellers for three of our branches. During the training sessions, I spend up to four hours with our new hires to help them learn the systems."

4.

If hired for this role with One World Bank, how would handle a large a work load of clients working through a mortgage process.

At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of One World Bank.

Ryan's Answer #1

"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."

Ryan's Answer #2

"During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with One World Bank, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."

5.

Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

Success as a Teller with One World Bank will often occur excellent written skills. While long-term writing projects won't necessarily be an occurrence, your interviewer is looking to hear in detail about a time you had to complete a written project to get a better understanding of how you will work during times that you will need to provide written correspondences in this role. As you reflect on your career, think of a time that you had to use research and teamwork to get a writing project completed and explain it in detail to your interviewer. As well, don't hesitate to talk about resources that you used to ensure that the document was as error proof as possible.

Ryan's Answer #1

"Every year, I am tasked with writing our fiscal year end sales report that reports back up to our suppliers. Since first taking this task on four years ago, I have prided myself on my ability to write in a clear, concise and interest inducing manner. I utilize our sales reports and organize the data within the report to show by supplier. I highlight great accomplishments within the report as well. When I'm through with my draft of the copy, I have several others look through the report for errors and take feedback from other graciously."

Ryan's Answer #2

"Just a few months ago, my manager asked me to write a letter to a client that outlined a mistake that had happened with her account over the course of a year. The end outcome was the clients account showing more money than actually existed. To write this letter, I had to work with a couple of other people to determine the facts of how the error occurred, what the impact was and how it would be fixed. Based on that information, I drafted the letter to read in a very apologetic and forthright manner. My manager was very impressed and sent it to the client following a personal phone call to her."

6.

Accuracy is of utmost importance to the customers here at One World Bank. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

A person's finances are one of the most important things in their life and a mistake can certainly hit very close to home for them. For this question, your interviewer will be looking to get a solid judgement of your honesty and integrity if you should make a mistake with a customer by having you talk about a time you had to do this in the past. In your answer, be open and honest about the situation while focusing both on what you did to resolve the issue and what lesson you learned moving forward that you can bring to the team at One World Bank.

Ryan's Answer #1

"Working in retails sales, my busiest days can be quite hectic with customer lines reaching throughout the store. A few months ago, I had finished ringing up a customers large order and taking her payment. When the next customer approached, she informed me that the pillows she was purchasing were buy two, get one free and I realized that the previous customer hadn't received that deal. I called a colleague over quickly to run the register while I ran out to the parking lot to catch the customer. Luckily I did, and she came back in so I could refund her the price of one of the pillows. She was very thankful! Looking back on that situation, I hadn't noticed the daily deal during our morning huddle and I take full responsibility for that. From that point forward, I always kept a note with me at the register on the daily deals so I wouldn't miss one again."

Ryan's Answer #2

"During high school, I worked for a CPA that was a family friend handling pretty simple data entry tasks. One night, as I was laying in bed, I realized that I had made an error in entering figures into a wrong column in the program that the CPA was using. Not wanting to lose sleep over this, I made myself a note next to my alarm clock and called the CPA the next morning upon waking up. He was very appreciative of my effort to contact him as soon as possible and we made plans for me to fix the error during my scheduled time the following week."

7.

The next Branch Manager that we hire here at One World Bank needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote adaptability?

To remain successful in a continually changing environment, One World Bank will expect you to be a flexible and adaptable leader in this role to help ensure the success of the branch into the future. To help drill down to your ability to do this, your interviewer is looking to get insight on how you have handled your own professional development to remain adaptable to your job. Prior to your interview, be sure to consider all of the training and development that you've done over time and talk about a thing or two that really exemplifies your will and desire to get better at your work and, in turn, the success of your organization.

Ryan's Answer #1

"Last year, I participated in a training seminar in my current industry that focused on providing excellent customer service in the digital age and the training really helped focus my mindset moving forward as a manager. I pulled several great marketing and customer service tactics that would be great in many industries, but I also feel that they'd be excellent in the banking industry."

Ryan's Answer #2

"Over the past five years, I've had some great training on employment law, ethics and presentation skills that will all be relevant to this role. But for me personally, the greatest thing that I've done with my family is volunteering at the local food pantry. While it has taught my children many valuable lessons, I have taken a great sense of humility from this time into my work life."

8.

How do you define success?

Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with One World Bank.

Ryan's Answer #1

"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."

Ryan's Answer #2

"For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."

9.

If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?

A bank is a serious and professional environment and every once in a while, a customer comes with an issue that is well beyond a Teller's ability to handle. For this question, your interviewer is looking to hear that you will handle these customers with the respect and ease necessary to ensure their satisfaction in service of the institution. Whether you'll be dealing with a customer that received poor service at some point or was dealt a mistake by the organization, your interviewer will be looking to hear that you have the ability to remain calm and treat customers with the respect that they deserve while making all attempts possible to solve their issue. In your answer, talk about your ability to use your communication skills to your advantage and how you use teamwork to solve problems at any level. Any real world example that you have would be good to talk about as well in your answer.

Ryan's Answer #1

"If ever faced with that situation here at One World Bank, I would first hear the customer out and then repeat back to them what I heard them say. In using a calm voice, I would be very forthright with them if I was not able to handle their situation and have them take a seat while I found the best person to work with them given their issue. While I would have a lot to learn regarding the duties of each individual on the team here at One World Bank, it is something that I would prioritize in my first days on the job so I would be able to troubleshoot issues quickly with customers. At any company, teamwork is of utmost importance and knowing who does what is a key to making the whole operation run smoothly."

Ryan's Answer #2

"In my current job, this is a regular situation that comes up for me as I handle incoming customer calls to our office. While I can handle most calls on my own, sometimes I get customers that call that are very upset with the services provided by our field technicians or the products that we installed. During those calls, I need to take a genuine approach and sympathize with the customer and give our company promise to make it right. By knowing our whole team, I can then put the customer in contact with the appropriate technician or manager. I have access to schedules of our entire team and use that to set timelines for follow up with customers as well. I think these skills will translate nicely to this role here at One World Bank if I were to be hired."

10.

How do you respond to problems that require a quick solution?

You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

Ryan's Answer #1

"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for One World Bank."

Ryan's Answer #2

"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."

11.

Where do you see yourself in five years?

If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. One World Bank wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

Ryan's Answer #1

"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."

Ryan's Answer #2

"Being in a leadership role is important to me, so I plan to be working in a management based position at One World Bank in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."

12.

What ideas could you bring to One World Bank to help grow revenue in this branch?

If hired as the next Branch Manager at One World Bank, one item that you will be continually tasked and evaluated on is your ability to help grow revenue at the branch through new customer acquisitions and increased sales of banking products. This question gives you the chance to cite your revenue growing skills and how you will apply them to the banking industry. Prior to your interview, be sure to do your research on growth and revenue in the banking industry and think of a creative way or two that can really sell your interviewer on your ability to help drive increased revenues at the branch you are interviewing with.

Ryan's Answer #1

"While I will always be a firm believer that traditional marketing techniques are key to creating new business and revenue, an outside the box approach can always be vital as well. Here at One World Bank, I would make it a priority for frontline staff like Tellers to be trained in advanced sales skills to help upsell customers in their regular conversations with them. Customers of One World Bank typically see the frontline workers the most and Tellers are most likely to steer your customers towards revenue generating products."

Ryan's Answer #2

"Over the past five years, I've become more entrenched in data analytics in my current role to help drive revenue and I think the banking industry can surely use data analytics to help predict customer trends. With the rapidly changing service combinations that banks put out, data analytics could be key in helping predict customer preferences and that data could be put to use to put out the most preferred packages for future customers."

13.

Describe a difficult problem and how you approached it.

Interviewers at One World Bank like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

Ryan's Answer #1

"I took a client call that had a history of poor customer experiences with the organization. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."

Ryan's Answer #2

"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."

14.

If a client here at One World Bank were to be denied the financing that they desire, how would you handle that situation?

As a Loan Officer at One World Bank, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to One World Bank for business in the future.

Ryan's Answer #1

"This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."

Ryan's Answer #2

"Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."

15.

Do you have any experience in handling and working with large amounts of money?

This role as a Teller with One World Bank will at times put you in charge of handling and accounting for large sums of money. While your interviewer can likely assume any experience you have based on your resume, they'll be looking to hear directly from you what experience you do have in doing this. While you talk openly and honestly about your experience, or even lack thereof, make sure to talk about the importance of accuracy and security surrounding the handling of large amounts of cash. Your interviewer will be looking to hear that you take both of these points very seriously if you are hired for this role.

Ryan's Answer #1

"As you can see from my resume, my retail experience heavily involved running a till in a very large department store for six to eight hour shifts. At the beginning of each shift, I was responsible to counting my starting till to verify the amount matched our standard for starting tills. Then, at the end of each shift, I had to tally all cash and checks in my drawer and balance against my receipt log for the shift. Especially around the holidays, I was often handling drawers with over $10,000 cash in them at the end of my shift. From the start of that job, I was trained on and have always prioritized being very safe with my cash register, never leaving it unlocked and unattended. As well, the skills that I learned in tallying my drawer quickly at the end of each shift would be very beneficial in this role for me."

Ryan's Answer #2

"In my current role with XYZ Bank, my workdays are spent at a very busy metro area branch where I am running on my feet all day long. I take a lot of large business deposits on a daily basis and follow all organizational policies on counting and depositing cash into accounts for business clients. Some days these deposits are very large. Over time, I've become very proficient at counting cash and using our Accubanker money counting machine. I follow very strict policies on the safe and secure handling of cash and while sometimes those policies can make processes take a bit longer, I fully understand and agree with their purpose."

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Behavioral
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Bank Manager
Financial Advisor
Financial Analyst
Mortgage Banker Assistant
Mortgage Loan Processor
27 One World Bank Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. What is the greatest challenge you have faced in your career so far? How did you overcome it?
  2. What data entry skills have you accumulated throughout your career and earlier education?
  3. Do you have any experience working with banking teller software?
  4. If hired for this role with One World Bank, how would handle a large a work load of clients working through a mortgage process.
  5. Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?
  6. Accuracy is of utmost importance to the customers here at One World Bank. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?
  7. The next Branch Manager that we hire here at One World Bank needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote adaptability?
  8. How do you define success?
  9. If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?
  10. How do you respond to problems that require a quick solution?
  11. Where do you see yourself in five years?
  12. What ideas could you bring to One World Bank to help grow revenue in this branch?
  13. Describe a difficult problem and how you approached it.
  14. If a client here at One World Bank were to be denied the financing that they desire, how would you handle that situation?
  15. Do you have any experience in handling and working with large amounts of money?
  16. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
  17. Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at One World Bank?
  18. What is your experience in managing an overall performance appraisal process for your staff?
  19. If you were on the job here at One World Bank and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?
  20. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at One World Bank?
  21. Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?
  22. On the finance side of One World Bank, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?
  23. What do you want to accomplish at One World Bank?
  24. What is one way that you would help provide great customer service in our branch here at One World Bank?
  25. In this finance role with One World Bank, what do you feel would make for an ideal customer experience?
  26. Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?
  27. How do you stay organized?
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