MockQuestions

Insurance Interview Questions

28 interview questions and answers to help you prepare for an interview in the insurance industry.

Get More Information About Our Insurance Interview Questions

Question 1 of 28

Tell me about your post-secondary experience and how it prepared you for a career with Company ABC?

How to Answer

The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.



Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.



Next Question

28 Insurance Interview Questions & Answers

  • 1. Tell me about your post-secondary experience and how it prepared you for a career with Company ABC?

      How to Answer

      The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.



      Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.



      1st Answer Example

      "Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with Company ABC. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to Company ABC."

      2nd Answer Example

      "Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with Company ABC. These courses include business administration, portfolio management, and organizational behavior."

  • 2. Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

      How to Answer

      Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.



      1st Answer Example

      "In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable in my knowledge base, I can start to think outside of the box. So - to answer your question - I would say I bring a healthy balance of both."

      2nd Answer Example

      "I am most comfortable when my creativity is challenged. I like to think of new ways of working, and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."

      User-Submitted Answer

      "I prefer a predetermined set of rules since claims work is policy-driven. Policy rules are concrete so it is important in insurance to follow a predetermined set of rules that are policy-based. There are the occasional random tasks that require some outside-of-the-box thinking and this is when creative thinking is beneficial."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Great! You've done a good job here of explaining why following a predetermined set of rules is beneficial in this type of work. It's also good that you recognize that there will be times when you need to think outside of the box too. Can you provide an example of a time when you had to think creatively and did so successfully? Adding this will show that you are capable of both types of thinking. Good job!

  • 3. Have you obtained any Insurance related certifications or licenses?

      How to Answer

      Some positions within Company ABC will require you to hold special certification or licensing. These requirements may be different depending on the State that you are working in as well. Talk to the interviewer about any additional certifications you may hold and be sure to ask about their expectations and needs.



      1st Answer Example

      "In 2009 I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"

      2nd Answer Example

      "I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at Company ABC."

      User-Submitted Answer

      "I have obtained my Florida All Lines 6-20 license, and I am appointed in every state that requires licensing."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Nice! The interviewer will be happy to hear that you hold this license. Can you talk more about why you chose to pursue and obtain this licensing? Do you have aspirations to get other licenses or training in the future? And then include an ending sentence that ties in how your licenses and training will help you to excel within this particular role (as a reminder to the interviewer). Good job!

  • 4. When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

      How to Answer

      After researching Company ABC, do you feel that they have a strong reputation based around customer relationship? Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 5. At Company ABC we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

      How to Answer

      Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. Assure the interviewer that if you were hired on with Company ABC that you plan to stay long term.



      User-Submitted Answer

      "I too have longevity in mind. In 5 years I see myself having benefited from continued education and courses in a senior or management role possibly handling large loss claims or handling claims of represented claimants."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Nice! Can you explain why you're looking for something long-term? What benefits will this provide you and why is this the company you want to work for over the long haul? It's great that you want to one day be in a senior or management role handling larger claims. Great job!

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 6. Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

      How to Answer

      Some Insurance companies focus solely on commercial/business insurance while others work strictly on health/life insurance. Other insurance companies offer a full suite of services.



      Before interviewing with Company ABC be sure that you understand exactly what they offer their clients. Your answer should highlight the ways that the company and your background are a match.



      User-Submitted Answer

      "I think flexibility is a trait of being resilient in the industry. I prefer to work with health and life insurance needs based on my background, however, I am flexible and can shift my policy experience to help with business and commercial needs."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Excellent! The interviewer will be happy to hear that you're flexible and open to handling any type of insurance, but it's also nice that you've included your preference here and indicated why you prefer it (your background). What in your background makes health/life insurance your preference, however? If you have experience in these areas, remind the interviewer of this. Great job!

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 7. The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?

      How to Answer

      Being 'in-the-know' within the Insurance industry takes dedication as it is an ever-changing landscape. Talk to the interviewer about the ways in which you stay on top of new developments in the Insurance industry.



      User-Submitted Answer

      "The insurance industry is fast-paced and full of constant change. Training and classes are always offered. I ensure I understand and complete all training offered to stay informed."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Great! The interviewer will be happy to hear that you take the initiative to participate in classes and training to stay abreast of new insurance trends and developments. Can you talk about a time when you took a class that educated you about a new trend? Also, do you ever go to conferences or network with others in this field? How about reading industry publications or online forums? If so, be sure to mention these too.

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 8. How do you feel globalization has affected the Insurance industry?

      How to Answer

      Globalization is a business concept that encourages international trade in order to strengthen the economic situation between Countries. Discuss with the interviewer your thoughts on how this practice may be affecting the Insurance industry.



      User-Submitted Answer

      "Globalization has broadened the market to the customer and increased competition as well as opened up new client bases for the company. It is important for training to stay current with any industry and training to stay resilient in such a broad market."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Your response is straightforward and logical, which is great. Remind the interviewer of all the training you have personally undertaken thus far that keeps you on the cutting edge so you can compete within this larger market.

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 9. Since beginning your career in Insurance, what do you feel has been the most significant industry change?

      How to Answer

      Discuss with the interviewer your thoughts on change within the Insurance industry. This is a perfect opportunity to display your passion and insight when it comes to your industry. Be sure to keep your answer in a positive and conversational tone as opposed to heavily opinionated.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 10. In your most recent position, what was the size of your client portfolio? Was that manageable for you?

      How to Answer

      If you are interviewing for an account manager or sales related role with Company ABC, have you inquired into the size of portfolio that you are expected to manage?



      Disclose to the interviewer the size of your current, or most recent, insurance portfolio. Assure them that you are able to handle the volume required of you, should you be offered the position.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 11. Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?

      How to Answer

      No matter which Insurance company you work for, the client contracts and policies will likely be full of detail and be difficult to understand, for the typical layman.



      Take the interviewer through your process when it comes to explaining contracts and policies to your customers. Assure the interviewer that your communication skills are solid.



      User-Submitted Answer

      "Explaining policy details to claimants is done on a daily basis. I will use examples or simplify verbiage if needed after reading the portion of the policy pertaining to the claim. I've had feedback from claimants they feel more at ease now that the policy was interpreted in a way they can understand."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Nice! Can you walk the interviewer through an example of a time when you successfully explained a complicated portion of a policy so that the claimants easily understood it? Provide specific details. For example, what was that policy portion about, and what did you say to make it easier to understand? Prove to the interviewer that you are able to translate complex information into simple layman's terms for regular folks. Good job!

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 12. Within Company ABC many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?

      How to Answer

      While it may not be required for all positions, some roles within Company ABC may require a higher post-secondary education. Talk to the interviewer about your willingness to expand on your post-secondary education.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 13. How do you like to be recognized for your accomplishments?

      How to Answer

      We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 14. Have you ever worked in a cross-functional environment?

      How to Answer

      If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer, especially if they are a larger organization.

      Maybe you headed a project which required you to collaborate with the members from the engineering and sales teams. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Share any challenges that came up and what you learned from the experience.

      User-Submitted Answer

      "I have worked in environments where shifting from customer service, writing estimates, preparing sketches, and analyzing photos and vendor reports is the norm. I take an approach where customer service is always first priority, as well as prioritizing claims that need to be handled expedited."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Nice! The interviewer will appreciate that you have experience in this area. They will also be happy to hear that you prioritize based on importance and urgency. You might also mention that you enjoy the variety in this type of scenario and don't mind working in this way.

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 15. When have you had to think quickly in response to sudden change?

      How to Answer

      Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.



      User-Submitted Answer

      "I was at a disaster relief site right after Hurricane Irma as a benefits worker. We were required to show up 2 hours early to learn new federal disaster policies. 15 minutes before we opened the gates I learned another worker and I would be in charge of crowd control. There were approximately 4000 people waiting at the gates. My co-worker took on the parking lot crowd control while I formed a team to transport our senior citizens and disabled clients to the building and form lines to get everyone else in. Twenty-five to Thirty thousand customers were seen daily and no injuries or incidents were reported."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Wow! It's absolutely amazing that you were capable of managing this many people without prior preparation or education on how to do so! The interviewer will definitely be impressed. Excellent!

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 16. What type of work environment allows you to be the most productive?

      How to Answer

      Are you able to be productive in any environment? Are there particular types of environments that you find distracting? Discuss your preferences with the interviewer. Be sure to research the type of environment that is offered in this position prior to the interview.

      User-Submitted Answer

      "I am comfortable in an office team environment as well as working remotely from home. I am able to tune out office noise and focus on my customers so I can stay productive in either environment."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Great! The interviewer will be happy to hear that you are productive in either environment. Is there one that you prefer over the other? Why? What actions do you take in that situation to remain productive? Good job!

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 17. Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 18. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

      How to Answer

      On occasion, mistakes will happen and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

      User-Submitted Answer

      "A supervisor asked me to delegate work to an employee who was with the company longer than I. I assumed a brief description of the instructions was needed since he has more time in the position than I. The work was left incomplete since the instructions were not detailed enough. I learned it's better to give in-depth explanations and announce I am open to questions if needed."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Perfect! This is a great example to give here. What type of work did you have to delegate? Can you give a few more details about what your colleague didn't do? Make it specific so it's meaningful and memorable to the interviewer. Good example, though!

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 19. What do you know about the culture at Company ABC?

      How to Answer

      Before you interview with Company ABC it is very important that you do your research. This includes scanning the company website, checking for online customer reviews, going to Glassdoor.com to view any employee reviews, and perhaps speaking to anyone you know who already works in the company. Display to the interviewer that you are engaged in the interview process by doing your 'homework; on them.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 20. How would you describe your relationship with your customers or clients?

      How to Answer

      Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for strong customer and client relationships.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 21. What leadership qualities do you possess?

      How to Answer

      The interviewer would like to know that you are able to be a great leader, even if your job title does not include formal leadership responsibilities. Talk about a time when you acted as a leader, whether asked or not.

      For example, you may state, "I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"

      User-Submitted Answer

      "I have guided a team of temps at a disaster recovery site and have mentored new employees.

      I am encouraging, provide feedback, approachable, and always leave myself open for further communication if needed."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      These are all great leadership qualities to possess! Can you walk the interviewer through an example or two when you exhibited these qualities? In other words, rather than just saying that you are good at encouraging others (for example) give an example of a time when you were encouraging towards another. This will make your answer more meaningful and memorable to the interviewer. Great job!

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 22. How do you respond to feedback?

      How to Answer

      Receiving feedback from a manager or supervisor can be tough. You can't always predict what they may say, and you also can't always predict how you might feel in response. Learning how to respond when given a performance review or negative feedback is important.

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 23. What causes you to feel dissatisfied on the job?

      How to Answer

      Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.



      User-Submitted Answer

      "A scenario would be when deadlines are approaching and an outage of an important program occurs. It is frustrating, however, I communicate with my supervisor and help desk about the issue and continue on with alternate work that does not require that program."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      This can definitely be very frustrating but it sounds like you cope well with it. Does this happen a lot in your current position? What else makes you dissatisfied? Being micromanaged or not receiving any recognition from your manager? While it's important you don't come across as a complainer, try to answer this question in a manner that helps the interviewer understand what kind of professional environment doesn't work for you and explain how you work around this type of situation when it occurs. Great job!

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 24. Do you think honesty is always the best policy?

      How to Answer

      Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.



      User-Submitted Answer

      "In any insurance-related task, we are legally obligated to act in good faith and honesty is the best policy. Not acting in good faith and being dishonest will result in unhappy customers and legal troubles."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      It's great that you are so committed to being honest. The interviewer will undoubtedly appreciate this. Can you give an example of a time when you had to be honest on the job even though it was difficult to do so? This will further strengthen your answer. Nice job!

      Professional and User Answers Have Been Hidden

      Please upgrade to view

  • 25. When have you shown great integrity at work?

      How to Answer

      Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 26. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations are to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 27. Do you feel performance should be rewarded over experience?

      How to Answer

      Do you feel that you should be paid based on tenure, or results? Discuss this with the interviewer and back your answer with an example, if possible.



      Answer Examples Have Been Hidden

      Please upgrade to view

  • 28. How often do you take work home with you?

      How to Answer

      The majority of people will work overtime hours or take work home with them on occasion. Talk to the interviewer about how frequently to take your work home.



      Answer Examples Have Been Hidden

      Please upgrade to view