MockQuestions

Insurance Mock Interview

28 interview questions and answers to help you prepare for an interview in the insurance industry.

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Question 1 of 28

Tell me about your post-secondary experience and how it prepared you for a career with Company ABC?

How to Answer

The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.



Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.



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List of 28 Insurance Interview Questions & Answers

  • 1.

    Tell me about your post-secondary experience and how it prepared you for a career with Company ABC?

      How to Answer

      The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.



      Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.



      1st Answer Example

      "Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with Company ABC. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to Company ABC."

      2nd Answer Example

      "Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with Company ABC. These courses include business administration, portfolio management, and organizational behavior."

  • 2.

    Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?

      How to Answer

      Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.



      1st Answer Example

      "In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable in my knowledge base, I can start to think outside of the box. So - to answer your question - I would say I bring a healthy balance of both."

      2nd Answer Example

      "I am most comfortable when my creativity is challenged. I like to think of new ways of working, and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."

      Community Answer

      "I prefer a predetermined set of rules since claims work is policy-driven. Policy rules are concrete so it is important in insurance to follow a predetermined set of rules that are policy-based. There are the occasional random tasks that require some outside-of-the-box thinking and this is when creative thinking is beneficial."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Great! You've done a good job here of explaining why following a predetermined set of rules is beneficial in this type of work. It's also good that you recognize that there will be times when you need to think outside of the box too. Can you provide an example of a time when you had to think creatively and did so successfully? Adding this will show that you are capable of both types of thinking. Good job!

  • 3.

    Have you obtained any Insurance related certifications or licenses?

      How to Answer

      Some positions within Company ABC will require you to hold special certification or licensing. These requirements may be different depending on the State that you are working in as well. Talk to the interviewer about any additional certifications you may hold and be sure to ask about their expectations and needs.



      1st Answer Example

      "In 2009 I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"

      2nd Answer Example

      "I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at Company ABC."

      Community Answer

      "I have obtained my Florida All Lines 6-20 license, and I am appointed in every state that requires licensing."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Nice! The interviewer will be happy to hear that you hold this license. Can you talk more about why you chose to pursue and obtain this licensing? Do you have aspirations to get other licenses or training in the future? And then include an ending sentence that ties in how your licenses and training will help you to excel within this particular role (as a reminder to the interviewer). Good job!

  • 4.

    When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?

      How to Answer

      After researching Company ABC, do you feel that they have a strong reputation based around customer relationship? Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.



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  • 5.

    At Company ABC we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?

      How to Answer

      Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. Assure the interviewer that if you were hired on with Company ABC that you plan to stay long term.



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  • 6.

    Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?

      How to Answer

      Some Insurance companies focus solely on commercial/business insurance while others work strictly on health/life insurance. Other insurance companies offer a full suite of services.



      Before interviewing with Company ABC be sure that you understand exactly what they offer their clients. Your answer should highlight the ways that the company and your background are a match.



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  • 7.

    The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?

      How to Answer

      Being 'in-the-know' within the Insurance industry takes dedication as it is an ever-changing landscape. Talk to the interviewer about the ways in which you stay on top of new developments in the Insurance industry.



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  • 8.

    How do you feel globalization has affected the Insurance industry?

      How to Answer

      Globalization is a business concept that encourages international trade in order to strengthen the economic situation between Countries. Discuss with the interviewer your thoughts on how this practice may be affecting the Insurance industry.



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  • 9.

    Since beginning your career in Insurance, what do you feel has been the most significant industry change?

      How to Answer

      Discuss with the interviewer your thoughts on change within the Insurance industry. This is a perfect opportunity to display your passion and insight when it comes to your industry. Be sure to keep your answer in a positive and conversational tone as opposed to heavily opinionated.



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  • 10.

    In your most recent position, what was the size of your client portfolio? Was that manageable for you?

      How to Answer

      If you are interviewing for an account manager or sales related role with Company ABC, have you inquired into the size of portfolio that you are expected to manage?



      Disclose to the interviewer the size of your current, or most recent, insurance portfolio. Assure them that you are able to handle the volume required of you, should you be offered the position.



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  • 11.

    Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?

      How to Answer

      No matter which Insurance company you work for, the client contracts and policies will likely be full of detail and be difficult to understand, for the typical layman.



      Take the interviewer through your process when it comes to explaining contracts and policies to your customers. Assure the interviewer that your communication skills are solid.



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  • 12.

    Within Company ABC many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?

      How to Answer

      While it may not be required for all positions, some roles within Company ABC may require a higher post-secondary education. Talk to the interviewer about your willingness to expand on your post-secondary education.



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  • 13.

    How do you like to be recognized for your accomplishments?

      How to Answer

      We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?



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  • 14.

    Have you ever worked in a cross-functional environment?

      How to Answer

      If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer, especially if they are a larger organization.

      Maybe you headed a project which required you to collaborate with the members from the engineering and sales teams. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Share any challenges that came up and what you learned from the experience.

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  • 15.

    When have you had to think quickly in response to sudden change?

      How to Answer

      Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.



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  • 16.

    What type of work environment allows you to be the most productive?

      How to Answer

      Are you able to be productive in any environment? Are there particular types of environments that you find distracting? Discuss your preferences with the interviewer. Be sure to research the type of environment that is offered in this position prior to the interview.

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  • 17.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?



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  • 18.

    Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

      How to Answer

      On occasion, mistakes will happen and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

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  • 19.

    What do you know about the culture at Company ABC?

      How to Answer

      Before you interview with Company ABC it is very important that you do your research. This includes scanning the company website, checking for online customer reviews, going to Glassdoor.com to view any employee reviews, and perhaps speaking to anyone you know who already works in the company. Display to the interviewer that you are engaged in the interview process by doing your 'homework; on them.



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  • 20.

    How would you describe your relationship with your customers or clients?

      How to Answer

      Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for strong customer and client relationships.



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  • 21.

    What leadership qualities do you possess?

      How to Answer

      The interviewer would like to know that you are able to be a great leader, even if your job title does not include formal leadership responsibilities. Talk about a time when you acted as a leader, whether asked or not.

      For example, you may state, "I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"

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  • 22.

    How do you respond to feedback?

      How to Answer

      Receiving feedback from a manager or supervisor can be tough. You can't always predict what they may say, and you also can't always predict how you might feel in response. Learning how to respond when given a performance review or negative feedback is important.

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  • 23.

    What causes you to feel dissatisfied on the job?

      How to Answer

      Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.



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  • 24.

    Do you think honesty is always the best policy?

      How to Answer

      Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.



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  • 25.

    When have you shown great integrity at work?

      How to Answer

      Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.



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  • 26.

    What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations are to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.



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  • 27.

    Do you feel performance should be rewarded over experience?

      How to Answer

      Do you feel that you should be paid based on tenure, or results? Discuss this with the interviewer and back your answer with an example, if possible.



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  • 28.

    How often do you take work home with you?

      How to Answer

      The majority of people will work overtime hours or take work home with them on occasion. Talk to the interviewer about how frequently to take your work home.



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