MockQuestions

Northern Trust Interview Questions

To help you prepare for a Northern Trust job interview, here are 30 interview questions and answer examples.

Northern Trust was updated by on June 15th, 2022. Learn more here.

Question 1 of 30

Do you have a personal or professional mission statement?

What You Need to Know

The interviewer would like to know if you have a personal motto or mantra that you live and work by. In business, especially when working in a sensitive industry such as finance and wealth management, this is an important question to ponder. This question addresses your credibility statement, ensuring you come across as trustworthy and honest with your clients, peers, and management.

Written by Kevin Downey on June 15th, 2022

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30 Northern Trust Interview Questions & Answers

  • Behavioral

    1. Do you have a personal or professional mission statement?

      What You Need to Know

      The interviewer would like to know if you have a personal motto or mantra that you live and work by. In business, especially when working in a sensitive industry such as finance and wealth management, this is an important question to ponder. This question addresses your credibility statement, ensuring you come across as trustworthy and honest with your clients, peers, and management.

      Written by Kevin Downey on June 15th, 2022

      1st Answer Example

      "I work to better the lives of each client. That is my mission. I want my clients to know I care about their financial wellness and long-term financial plan. They should always know and be able to see that I will do what it takes to ensure they are comfortable in the long-term."

      Written by Rachelle Enns on June 15th, 2022

      2nd Answer Example

      "My mission statement is to remain humble as I grow my career and always look for opportunities to grow and learn. The more I know, the better position my clients will be in; however, it takes humility to admit there is always more to learn."

      Written by Rachelle Enns on June 15th, 2022

  • Behavioral

    2. Have you ever broken a non-disclosure, privacy, or confidentiality agreement?

      What You Need to Know

      Building trust with their clientele requires the highest degree of professionalism. As a professional in the wealth management industry, you will be privy to a lot of sensitive or confidential information on your clients and Northern Trust. It is highly likely that Northern Trust will have confidentiality agreements for you to sign and that you will sign contracts with each client you onboard. Talk to the interviewer about your thoughts on confidentiality agreements, and assure them that you are honest and full of integrity.

      Written by Kevin Downey on June 15th, 2022

      1st Answer Example

      "I have signed NDA's and confidentiality agreements with my former employers and every client. As a professional in the wealth management industry, I also understand the importance of asking my clients to sign an agreement so that everyone is protected. I hold myself accountable to confidentiality agreements and take pride in my honest character."

      Written by Rachelle Enns on June 15th, 2022

      2nd Answer Example

      "Before starting my internship, I was asked to sign a confidentiality agreement, which made complete sense to me considering the information I was privy to throughout that time. Discretion has never been an issue for me, and I am happy to comply with any matters of confidence on behalf of Northern Trust."

      Written by Rachelle Enns on June 15th, 2022

  • Behavioral

    3. Would you cold call for a year if it meant you had a steady client list afterward?

      What You Need to Know

      Northern Trust wants assurance that you are willing to put in the hard work required to reap the rewards of a stable business pipeline. Wealth management professionals often focus on the size of their portfolios or the value of their client list; however, you know those results do not come without a ton of leg work.

      Show the interviewer that you understand a lucrative career comes from hard work. If you currently spend a lot of time cold calling, prospecting, and working on developing new business opportunities, you can discuss those activities.

      Written by Kevin Downey on June 15th, 2022

      1st Answer Example

      "I am more than willing to put in time and sweat equity into building my book of business via cold calling; My years of experience in client development within wealth management gives me a good amount of latitude; however, I will never stop trying. I am fully prepared to roll up my sleeves and make many cold calls as needed to maximize my success."

      Written by Rachelle Enns on June 15th, 2022

      2nd Answer Example

      "I thoroughly enjoy meeting and connecting with people, and I love the idea of getting them to say yes, even when they were initially inclined to say no! I cannot expect success to be handed to me overnight. I'd be willing to cold call for a year to catapult my career. Upfront investment in the long-term health of my job is an approach that I can get behind."

      Written by Rachelle Enns on June 15th, 2022

  • Behavioral

    4. What, in your opinion, is the biggest challenge facing the wealth management industry today?

      What You Need to Know

      The interviewer at Northern Trust wants to see that you've conducted ample research on the wealth management industry and the challenges they face today. Whether you're a seasoned financial planning professional, fresh-faced in your first role outside of the university, or even transitioning to a new industry, you must know the challenging side of the trade before joining.

      Share what you believe to be a significant challenge in the wealth management industry today and why. Bonus points if you have a plan prepared on how you will overcome this challenge!

      Written by Kevin Downey on June 15th, 2022

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  • Behavioral

    5. How do you deal with client rejection or objections?

      What You Need to Know

      As a professional in the industry, your experience should lend reasonable anticipation to the doubts your potential clients will have. First, when advertising your point of view to your clients, you'll want to address any questions or concerns before they are voiced. Actively listen for, acknowledge, empathize, and relate to any reservations, objections, or pain points. Relate to their concerns and display confidence that the path forward is a tried-and-true approach. Connecting with your clients over their concerns and reassuring them you have solutions can keep the conversion moving towards mutual gains. There are several successful approaches to objection handling. Discuss with your interviewer the industry-recognized approach you take.

      Written by Kevin Downey on June 15th, 2022

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  • Behavioral

    6. How would you build a relationship with an intimidating client?

      What You Need to Know

      This question seeks to evaluate your professional experience level, emotional intelligence, and communication skills, especially when adapting to a wide range of communication styles and personalities. Describe a time you dealt with an intimidating client and explain how you built a relationship with them.

      Written by Kevin Downey on June 15th, 2022

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  • Behavioral

    7. Financial Advisors with Northern Trust who are active in their community see more success. Tell me about an organization or group outside of work with which you are involved.

      What You Need to Know

      The Northern Trust prides itself on its actionable involvement in corporate social responsibility and its focus on its products and services for non-profit organizations. Their ideal candidates already embrace similar values, ensuring they'll complement their work culture, leading towards mutual professional growth.

      Written by Kevin Downey on June 15th, 2022

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  • Behavioral

    8. Do you prefer to work independently or with partners?

      What You Need to Know

      This teamwork-based question will give the interviewer an idea of your preferred work style. Your answer will show a bit about your personality and how you interact with others. You may work well without much direction and collaboration, or maybe you are driven by a collaborative and team-focused environment. Either way, be honest with the interviewer about your preferences without leaning negatively. Ideally, you want to strike a balance between independent and collaborative.

      Written by Kevin Downey on June 15th, 2022

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  • Behavioral

    9. Analytical skills are critical to success as a Financial Advisor. How are you analytically-minded?

      What You Need to Know

      An analytically-minded person uses a methodical or clear-cut approach to evaluate data and identify patterns, inconsistencies, and opportunities. They have a unique ability to narrow their focus with above-average attention to detail without burning out from the tedium of such tasks. These independent tasks would typically fatigue someone with a collaborative and interpersonal-minded personality. Be prepared to discuss how analytically-minded you are while exhibiting your strong communication and interpersonal skills.

      Written by Kevin Downey on June 15th, 2022

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  • Career Goals

    10. Why do you want to work in wealth management, and where would you like your career to take you?

      What You Need to Know

      The interviewer wants to know what drives your passion for a career in wealth management.

      Talk a bit about your history in the industry, how your post-secondary education propelled you into this career, or perhaps how your experience with a Financial Advisor piqued your interest. Look at the natural career path and growth opportunities within Northern Trust, from the role you are currently interviewing for to a few steps up. Consider how your career ambitions line up with Northern Trust. Discuss your career direction, exhibiting enthusiasm for these potential opportunities.

      Written by Kevin Downey on June 15th, 2022

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  • Career Goals

    11. Do you have your Certified Financial Planner (CFP) designation? If not, is this something you would like to achieve?

      What You Need to Know

      Being a Certified Financial Planner (this may be called something else in your region) is a prestigious designation because it reveals you're capable of meeting your client's needs despite the evolving requirements in the financial planning realm. During certification, you'll learn about several topics, including financial analysis, retirement plans, education, and disability plans, economics, credit and debt, investments, law, insurance, and more.

      If you already possess industry certifications, that is great! Take the time to discuss what you learned and express the importance of continued education. If you are not yet certified, assure your interviewer that obtaining further industry designations is in your short-term career plans.

      Written by Kevin Downey on June 15th, 2022

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  • Communication

    12. Wealth management is a broad term. How would you describe Northern Trust to someone unfamiliar with us?

      What You Need to Know

      The term 'wealth management' can become fuzzy as there are many interpretations, along with several companies that offer wealth and financial investment services and products. The interviewer wants to see that you have conducted ample research on Northern Trust. Briefly discuss what you understand Northern Trust to do in a way that anyone outside the industry could follow.

      Written by Rachelle Enns on June 15th, 2022

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  • Communication

    13. How do you show potential clients that you are a trusted source for information on wealth management and other financial topics?

      What You Need to Know

      As an advisor or professional in the wealth management industry, it's crucial to instill confidence in your clients. Your clients must trust you're in the know and do everything you can to provide them with the most informed approach. It's your priority to protect their assets and help grow their financial situation. Discuss how you show potential clients you're their trusted go-to source concerning their financial future.

      Written by Kevin Downey on June 15th, 2022

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  • Communication

    14. In an introductory client meeting, how do you initially assess a client's financial position?

      What You Need to Know

      When it comes to a client's financial position and financial risk tolerance, it's imperative that you, as a wealth management professional, know how to accurately and carefully assess their financial status. Show the interviewer at Northern Trust that you can take the appropriate steps when first meeting or onboarding a new client.

      Written by Kevin Downey on June 15th, 2022

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  • Communication

    15. How would you explain mutual funds to someone unfamiliar with the concept?

      What You Need to Know

      This question is designed to assess your communication skills, especially concerning effectively explaining the benefits of financial products to your clients.

      Northern Trust has a reputation for educating its clients and helping them understand common concepts in wealth management. Exemplify your proficiency in delivering these expectations by simply and clearly describing what mutual funds are, being sure to highlight the benefits.

      Written by Kevin Downey on June 15th, 2022

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  • Customer Service

    16. Northern Trust is client-centric. How do you keep things exciting while continually strengthening relationships with your clients?

      What You Need to Know

      Many employees in the wealth management industry are commission-based and rely on building relationships with their client base to make a healthy wage. For these reasons, it's in your best interest to have a solid strategy for building strong relationships with new clients while expanding upon your existing client base. Discuss the steps you take to ensure you maintain profitable client relationships.

      Written by Kevin Downey on June 15th, 2022

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  • Education

    17. How do you stay current on developments and trends in wealth management?

      What You Need to Know

      The interviewer is curious about how invested you are with your career and whether you keep up to date with the latest industry developments and trends. Mention the reputable publications you lean on, and feel free to ask the interviewer for a recommendation, too! You can also bring up any recent news or articles that grabbed your intention to incite enthusiastic conversation.

      Written by Kevin Downey on June 15th, 2022

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  • Education

    18. Walk me through your education and how it relates to a career in wealth management.

      What You Need to Know

      Your formal education and industry training might be on your resume; however, the interviewer would like you to dig deeper and bring your education to life. Discuss how your education prepared you for this opportunity with Northern Trust.

      If you have a finance-specific post-secondary degree, this answer will be straightforward. You can list completed coursework applicable to the products and services offered at Northern Trust.

      If you do not have an applicable degree, it's time to think about what you learned at your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include:

      - Proposal Writing

      - Public Speaking

      - Presentation Building

      - Independent Learning

      - Academic Research

      Written by Kevin Downey on June 15th, 2022

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  • EQ

    19. When you suffer a setback in your portfolio, how does that emotionally affect you?

      What You Need to Know

      Most recruiters are looking for a combination of traits in their ideal candidate. This question ascertains your level of emotional intelligence and how it impacts your performance. Working in wealth management can be bumpy while building your portfolio and as rules and regulations in the finance industry shift. For this reason, the interviewer at Northern Trust would like to know how you navigate the ups and downs of the industry. Be prepared to discuss how setbacks impact you emotionally and how you typically cope.

      Written by Kevin Downey on June 15th, 2022

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  • Experience

    20. How will your skills complement Northern Trust if hired?

      What You Need to Know

      The interviewer would like to know how your skills will benefit Northern Trust, should they hire you. This question is an excellent opportunity to highlight the hard and soft skills that make you a stand-out candidate. Make sure your answer aligns nicely with the values and mission statement of the organization.

      Written by Kevin Downey on June 15th, 2022

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  • Experience

    21. What are your pay expectations for this role?

      What You Need to Know

      Since Northern Trust is involved in the finance and wealth management industry, it would be no surprise if they were very upfront concerning discussing your pay expectations compared to their offering.

      If you are newer to your career, the area, or this industry and are unsure of what a fair ask may be, there are many reliable salary calculators available online.

      Avoid giving a wishy-washy answer. You want to be helpful to the interviewer while also sticking up for what you need without pigeon-holing yourself too much. Answering this question well is a delicate balance.

      Written by Kevin Downey on June 15th, 2022

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  • Experience

    22. Do you have any questions about this job or working for Northern Trust?

      What You Need to Know

      Remember, it is not a badge of honor to say that you have no questions. Many candidates feel that by saying they do not have questions, they are showing that they have researched the job and fully comprehend the requirements. The right response is quite the opposite, however! By asking an insightful question, you show the interviewer full engagement and interest. Be sure your queries are not mundane or redundant. The last thing an interviewer wants to hear is a question that is easily answered by simple research. Dig deeper and ask questions such as:

      - How has Northern Trust embraced FinTech advancements this year?

      - What is your favorite part about working for Northern Trust?

      - What is Northern Trust's biggest goal in the next 12 months?

      - What do you see as the most significant change in the wealth management industry over the next two years?

      - Is there anything from my resume, or our conversation, that I can clarify for you?

      - Is there any reason why you would not hire me?

      Written by Kevin Downey on June 15th, 2022

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  • Experience

    23. What skills did you learn in your current role that will help you succeed at Northern Trust?

      What You Need to Know

      Before any interview, it is essential to put your all in and research and perform your necessary homework in preparation. This preparation goes beyond researching the job posting, the company, the core values, and their culture and brand identity. Performing the necessary research on yourself and how it aligns with your findings on that company holds equal value. To answer this question successfully, it's a great idea to look back at the job posting or job description and take note of the skills Northern Trust seems to recruit for the most.

      Many job postings are repetitive, and you should be able to see which skills come up more than once or twice. Focus on those keywords when answering this question.

      Written by Kevin Downey on June 15th, 2022

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  • Experience

    24. Do you have experience preparing and delivering presentations?

      What You Need to Know

      This question, in part, tests your leadership acumen. For many, public speaking can be intimidating. But how you carry through such stress and effectively perform with confidence is what this question is after. A person's EQ, or emotional intelligence, can dictate how apt they are at preparing, communicating, and presenting effectively while gaining others' faith in their ability. If applicable, discuss any hands-on experience, courses, or training you have about public speaking and presentations. Share occasions you've successfully prepared and given presentations. Include details such as the topic, the setting, and how many people you presented to.

      Written by Kevin Downey on June 15th, 2022

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  • Experience

    25. This role with Northern Trust is very independent. How do you prospect for new customers?

      What You Need to Know

      It is common for a more introverted and analytical personality to be less social. In customer service and sales, charisma is of value. The interviewer would like you how you straddle both of these spheres. Walk them through your prospecting process. Because this question is open-ended, it can be easy to go on and on about every step you take. The primary purpose is to show the interviewer that you keep yourself organized and have a well-thought-out approach to building your business. Keep your answer on track while bringing your process to life!

      Written by Kevin Downey on June 15th, 2022

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  • Experience

    26. Many Northern Trust employees work as though they are independent business owners. Talk to me about what makes you entrepreneurial by nature.

      What You Need to Know

      A successful employee of Northern Trust runs their portfolio as though it is their own business. Share with the interviewer what an entrepreneurial mindset means to you and how you exercise that mentality in your day-to-day work.

      Written by Kevin Downey on June 15th, 2022

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  • Experience

    27. Tell me about the systems and tools you lean on to do your job.

      What You Need to Know

      If Northern Trust mentions tools or tech in their job posting, be prepared to discuss your exposure to those during your interview. Talk to the interviewer about the tools you currently use and others you have experience with. If you are new to your career, discuss any programs you took in university or during your internship. Be sure to show the interviewer you are eager and willing to learn.

      Written by Kevin Downey on June 15th, 2022

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  • Experience

    28. What factors do you believe impact the growth of the wealth management industry the most?

      What You Need to Know

      The interviewer would like assurances you understand how the wealth management industry works and the factors that could impact your success at Northern Trust. Be prepared to discuss any items you have recently read. Share the sources you turn to when looking for reliable and trending wealth management developments or innovations.

      Written by Kevin Downey on June 15th, 2022

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  • Salary

    29. As a Financial Advisor, your compensation is tied directly to your productivity. How do you feel about working in a highly commissioned role?

      What You Need to Know

      Working in a commission-based position is not for everyone! Depending on the structure at Northern Trust and the role you are taking on, you may have a base pay, work on a guarantee, or be completely reliant only on the commissions you earn as a Financial Advisor. The interviewer wants to see that you have confidence in your abilities and the strength of your portfolio.

      Written by Kevin Downey on June 15th, 2022

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  • Trust

    30. As a wealth management professional, have you ever been asked to act unethically? If so, what did you do?

      What You Need to Know

      It's no secret unethical behavior in the finance industry is widespread. Every day of the week, we hear on the news of somebody facing fines and jail time for financial crimes.

      Northern Trust takes pride in its reputation. Part of maintaining their reputation means ensuring those they hire are operating entirely above board. If you have ever been asked to act unethically, talk about the situation without speaking poorly of another finance professional or past employer. If this situation never happened to you, that's great! Take a minute to assure the interviewer that you will always act with the utmost integrity by validating the nature of this question.

      Written by Kevin Downey on June 15th, 2022

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