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Quicken Loans Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
The mortgage lending business is a competitive one. What motivates you to be the best?
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How to Answer
Quicken Loans want to know that you are competitive and motivated to be the best. Discuss the type of environment that keeps you motivated, and why you feel that particular environment/culture keeps you going. Ensure the interviewer understands that you can motivate yourself even when the task at hand, or the end goal, may seem to difficult to achieve. Display your perseverance!
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Top 30 Quicken Loans, Inc. Interview Questions with Full Content
1.
The mortgage lending business is a competitive one. What motivates you to be the best?
Quicken Loans want to know that you are competitive and motivated to be the best. Discuss the type of environment that keeps you motivated, and why you feel that particular environment/culture keeps you going. Ensure the interviewer understands that you can motivate yourself even when the task at hand, or the end goal, may seem to difficult to achieve. Display your perseverance!

Rachelle's Answer
"I remain motivated by working with a company who takes pride in their reputation, and their work. Working in a supportive, positive environment always keeps me moving forward and makes me want to be the best at what I do. When a community goal and mentality of success is present, it's contagious. Even when the environment is not perfect, I am a naturally competitive individual, so I will go over and above to stand out."
2.
At Quicken Loans, you will be expected to think on your feet. What makes you a great problem solver?
Consider the skills and qualities that help you successfully face problems and know how to deal with them. Your keen eye for detail and ability to see opportunity where others can only focus on the issue are skills that you can cultivate through practice.

Quicken Loans wants to see your methodical approach to solving problems step-by-step. Demonstrate that you are proactive, noticing issues before they become an issue. Share your strengths as a problem solver and your ability to create solutions.

Rachelle's Answer
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creative side. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
3.
Do you have any relevant work experience?
Relevant work experience is anything that relates to the job for which you are interviewing. It could be experienced in school doing research, writing a paper or doing a group project. Reflect on what you have learned from these experiences that will help you in this new position. Some of the skills you learn in school, like teamwork and communication, are helpful for any job! You may have also gained relevant work experience through volunteering at a children's shelter or animal shelter. Maybe you are involved in organizations at school or church that have taught you how to pay attention to detail or brainstorm new ideas. Stay focused on what the company is looking for as stated in the job description and think about how your experience has helped prepare you so far.

Rachelle's Answer
"I have worked for your competitor for the past two years, performing in many of the same job functions. My earlier career was also heavily customer-service focused, which is very relevant to what you do here at Quicken Loans. Overall, I have approximately four years of relevant work experience."
4.
Tell me about a time when you created a unique idea or solution, and it was rejected by your colleagues. How were you able to bounce back?
Putting yourself out there with new ideas can be intimidating, and we all want to be accepted. Talk to the interviewer about how you would handle the feelings that come with having your opinion rejected.

Rachelle's Answer
"A couple of years ago I made a recommendation for scheduling that would have included some split shifts. The result was less overtime and reduced expenses for the company. My colleagues were unhappy with the idea of split shifts. I was able to see their perspective which made it much easier to bounce back from the rejection. My overall attitude is, you win some - you lose some!"
5.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human, and all have weaknesses, so don't be afraid to share yours!

Rachelle's Answer
"I believe I could improve in some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
6.
What was your favorite course during your post-secondary studies, and why?
The interviewer wants to get to know a little bit about your educational background. You can talk about what you enjoyed about your favorite class - from the professor to the content. Explain what you learned and how it impacted your life. Maybe you learned a new skill or developed some of your already existing strengths.

Rachelle's Answer
"Believe it or not, my favorite course during post-secondary studies was Calculus. My professor was very creative and gave us assignments that sparked us to think beyond the basics of math and apply calculus knowledge to everyday situations."
7.
At Quicken Loans, we value continued personal development. What actions have you taken in the last month to improve yourself?
The Quicken Loans interviewer wants to know that they are potentially hiring someone who has high energy, is never satisfied (in a positive way), and always looking for ways to improve. This self-improvement could be related to your personal, or career life.

Perhaps you are trying to read more or go to more art-based events. Maybe you have committed to volunteering, or even exercising more. So long as your answer focuses on self-improvement, there is no wrong answer! Be sure to include a comment on your results, and how the self-improvement actions have made a difference in your work life.

Rachelle's Answer
"I committed myself this year to become healthier, and more active. I started practicing yoga three times a week, and that has been a solid start for me. It's increased my energy, helped me to sleep better, and has even decreased my stress levels at work!"
8.
Quicken Loans believes in calculated risk. What is the riskiest decision you have made?
There are thrill seekers who enjoy the rush of leaping, and there are those who recognize the planning required before leaping. Your actions affect others, which is why it's important to exercise caution when making a risky decision in a corporate environment.

You may be early in your career, with the riskiest decision being that you changed your major in college from English to Business. That's okay! Although Quicken Loans respects risk-takers, they want to hear that you know how to make wise, calculated risks.

Rachelle's Answer
"Last year I decided to apply for a new job within my company but in a different department. I wanted to move from a customer service based role into a sales based opportunity. The risk was that if I did not get the job, my manager might think I was no longer interested in my current title. The flip side was taking on a new challenge in a job function I knew very little about. In the end, I received the transfer, and it all worked out!"
9.
Tell me about a time when you took a creative approach to solving a problem at work.
Some call it thinking outside the box, while others call it taking an unconventional approach. It's important to be able to look at problems from a unique perspective. A creative approach is one that is open minded and questions the status quo. Sometimes when we have maxed out every potential solution, it's time to take our problem solving to the next level. Demonstrate how you assess a problem and tackle the issue.

Rachelle's Answer
"When I noticed errors in our new sales management software, I decided to investigate. I asked others on my team if they noticed the same problems. Once the core concerns were identified, I asked my manager if I could spend a little time talking to the software company's technical department to see if they could resolve the core issues. We had the concerns resolved within 48 hours of my call. My team was appreciative of all the efforts I took to resolve the problem, and so were our clients!"
10.
At Quicken Loans, we believe in developing our employees to be the best they can be. What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human, and all have weaknesses, so don't be afraid to share yours!

Rachelle's Answer
"I believe I could improve in some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
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