Updated on August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
The mortgage lending business is a competitive one. What motivates you to be the best?
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Quicken Loans want to know that you are competitive and motivated to be the best. Discuss the type of environment that keeps you motivated, and why you feel that particular environment/culture keeps you going. Ensure the interviewer understands that you can motivate yourself even when the task at hand, or the end goal, may seem to difficult to achieve. Display your perseverance!
"I remain motivated by working with a company who takes pride in their reputation, and their work. Working in a supportive, positive environment always keeps me moving forward and makes me want to be the best at what I do. When a community goal and mentality of success is present, it's contagious. Even when the environment is not perfect, I am a naturally competitive individual, so I will go over and above to stand out."
At Quicken Loans, you will be expected to think on your feet. What makes you a great problem solver?
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Consider the skills and qualities that help you successfully face problems and know how to deal with them. Your keen eye for detail and ability to see opportunity where others can only focus on the issue are skills that you can cultivate through practice.
Quicken Loans wants to see your methodical approach to solving problems step-by-step. Demonstrate that you are proactive, noticing issues before they become an issue. Share your strengths as a problem solver and your ability to create solutions.
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creative side. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Relevant work experience is anything that relates to the job for which you are interviewing. It could be experienced in school doing research, writing a paper or doing a group project. Reflect on what you have learned from these experiences that will help you in this new position. Some of the skills you learn in school, like teamwork and communication, are helpful for any job! You may have also gained relevant work experience through volunteering at a children's shelter or animal shelter. Maybe you are involved in organizations at school or church that have taught you how to pay attention to detail or brainstorm new ideas. Stay focused on what the company is looking for as stated in the job description and think about how your experience has helped prepare you so far.
"I have worked for your competitor for the past two years, performing in many of the same job functions. My earlier career was also heavily customer-service focused, which is very relevant to what you do here at Quicken Loans. Overall, I have approximately four years of relevant work experience."
Tell me about a time when you created a unique idea or solution, and it was rejected by your colleagues. How were you able to bounce back?
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Putting yourself out there with new ideas can be intimidating, and we all want to be accepted. Talk to the interviewer about how you would handle the feelings that come with having your opinion rejected.
"A couple of years ago I made a recommendation for scheduling that would have included some split shifts. The result was less overtime and reduced expenses for the company. My colleagues were unhappy with the idea of split shifts. I was able to see their perspective which made it much easier to bounce back from the rejection. My overall attitude is, you win some - you lose some!"
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human, and all have weaknesses, so don't be afraid to share yours!
"I believe I could improve in some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
6. What was your favorite course during your post-secondary studies, and why? The interviewer wants to get to know a little bit about your educational background. You can talk about what you enjoyed about your favorite class - from the professor to the content. Explain what you learned and how it impacted your life. Maybe you learned a new skill or developed some of your already existing strengths. Here is an answer example: "Believe it or not, my favorite course during post-secondary studies was Calculus. My professor was very creative and gave us assignments that sparked us to think beyond the basics of math and apply calculus knowledge to everyday situations."7. At Quicken Loans, we value continued personal development. What actions have you taken in the last month to improve yourself? The Quicken Loans interviewer wants to know that they are potentially hiring someone who has high energy, is never satisfied (in a positive way), and always looking for ways to improve. This self-improvement could be related to your personal, or career life.
Perhaps you are trying to read more or go to more art-based events. Maybe you have committed to volunteering, or even exercising more. So long as your answer focuses on self-improvement, there is no wrong answer! Be sure to include a comment on your results, and how the self-improvement actions have made a difference in your work life. Here is an answer example: "I committed myself this year to become healthier, and more active. I started practicing yoga three times a week, and that has been a solid start for me. It's increased my energy, helped me to sleep better, and has even decreased my stress levels at work!"8. Quicken Loans believes in calculated risk. What is the riskiest decision you have made? There are thrill seekers who enjoy the rush of leaping, and there are those who recognize the planning required before leaping. Your actions affect others, which is why it's important to exercise caution when making a risky decision in a corporate environment.
You may be early in your career, with the riskiest decision being that you changed your major in college from English to Business. That's okay! Although Quicken Loans respects risk-takers, they want to hear that you know how to make wise, calculated risks. Here is an answer example: "Last year I decided to apply for a new job within my company but in a different department. I wanted to move from a customer service based role into a sales based opportunity. The risk was that if I did not get the job, my manager might think I was no longer interested in my current title. The flip side was taking on a new challenge in a job function I knew very little about. In the end, I received the transfer, and it all worked out!"9. Tell me about a time when you took a creative approach to solving a problem at work. Some call it thinking outside the box, while others call it taking an unconventional approach. It's important to be able to look at problems from a unique perspective. A creative approach is one that is open minded and questions the status quo. Sometimes when we have maxed out every potential solution, it's time to take our problem solving to the next level. Demonstrate how you assess a problem and tackle the issue. Here is an answer example: "When I noticed errors in our new sales management software, I decided to investigate. I asked others on my team if they noticed the same problems. Once the core concerns were identified, I asked my manager if I could spend a little time talking to the software company's technical department to see if they could resolve the core issues. We had the concerns resolved within 48 hours of my call. My team was appreciative of all the efforts I took to resolve the problem, and so were our clients!"10. At Quicken Loans, we believe in developing our employees to be the best they can be. What is your greatest weakness? Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human, and all have weaknesses, so don't be afraid to share yours! Here is an answer example: "I believe I could improve in some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"11. Quicken Loans values a collaborative work environment. Do you consider yourself a team player? Quicken Loans is a company that cares about growing a healthy work culture of leaders and team players. A team player is someone who wants to help the company achieve its goals and support their coworkers. Working well on a team requires you to have solid interpersonal skills and self-awareness. Assure the interviewer that you have strong team-player skills.
Some qualities that make you an active team player:
- Having the ability to empathize
- Willingness to highlight the wins of others
- Strong listening skills
- The ability to encourage others
- The desire to go beyond your job description
- Participating in extra-curricular activities
- Showing respect to everyone in the workplace
- Being proactive on projects
- Offering creative solutions
- Contributing when it is not expected of you
- Displaying self-awareness
- Accepting feedback on your performance
Briefly tell the interviewer why you see yourself as a team player. Here is an answer example: "Yes! I love working as part of a team because I like contributing to a larger goal. I recognize that each person plays an important role, and there may be days where we need to perform duties outside of our usual job description to help out. There are times when I spent time mentoring and coaching new employees, not because someone asked me to, but because I knew they needed some guidance."12. Do you demonstrate leadership qualities even when you are not in a leadership role? This question challenges you to think about how you act as a leader in your daily life. Even if you're not leading a team, you can still demonstrate the qualities of a leader! The interviewer at Quicken Loans wants to see that they are hiring a future leader for their organization.
Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. You can be a motivator and a confident communicator in any situation at work! Here is an answer example: "I naturally take on a leader and mentor-ship type of role with my co-workers. In one instance, I had a new coworker who was having some troubles fitting in. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. I believe there are always opportunities for leadership - you have to keep your eyes open!"13. At Quicken Loans, we look for a specific type of candidate. How would you describe your workplace personality? If you are not sure how to best describe your workplace personality, try watching the video for Quicken Loans on their "Careers" page. They are very clear about the types of people they want to join their team.
While you want to demonstrate that you are the type of candidate Quicken Loans has been dreaming about, you also want to be authentic to who you are.
Here are some great qualities that interviewers look for:
- Natural Leader
- Problem Solver
- Independent Thinker
- Receptive to Feedback
Even though it can be difficult to know exactly how others perceive you, do your best to reflect on your interactions with coworkers and remember your best qualities! Here is an answer example: "Careers"14. Tell me about a time when you took the initiative to improve work related procedures. Have you ever taken the opportunity to present your employer with potential change? Quicken Loans looks to hire those who are smart and take the initiative with process improvements. Give the interviewer an example a time when you took the initiative in the workplace. Here is an answer example: "I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our smaller office. We had significantly less waste after my initiative was implemented and I enjoyed seeing others take pride in helping our environment."15. Why do you want to work for Quicken Loans? Quicken Loans wants individuals who are passionate about their company, and the work they set out to do. The interviewer wants to hear what you like about Quicken Loans. They want to know that you are impressed by their achievements and that you desire to grow with such an innovative company!
If you don't know much about Quicken Loans, visit their website and also research what other people are saying about them. Glassdoor.com is an excellent resource to see how employees rate their work experience. Find out two to three positive attributes of the company and then share your excitement. Here is an answer example: "I want to work with Quicken Loans because you have an unmatched training program. You are the largest online mortgage lender in the country, which is amazing. Also, Quicken Loans has seen great recognition such as being ranked in Fortune Magazine's " Here is an anonymous answer example: "i want to work for quicken loans because of work-life balance, always encourages employees to learn new things by conducting training classes, and apart from that, some of your ism's align with the way i work like yes before no, ignore the noise, do the right things, etc." In response to the anonymous answer example, here is what Lauren McCabe said: Great start. You’ve provided many valid reasons for wanting to join the company. I reworded your response to broaden the concepts, while adding language about your work style. In response to the anonymous answer example, here is a revised answer from Lauren McCabe: "I have a strong interest in joining Quicken Loans for several reasons. From the research I have conducted, Quicken Loans promotes a positive work-life balance, encourages continued learning through training programs, and has a strong cultural value that mirrors my own. I am seeking a growth opportunity to broaden my skillset, and I believe Quicken will be a wonderful fit for my talents and passions."16. I'd like to know more about your conflict management skills. How would you handle conflict with a coworker? The tension between coworkers can be draining, primarily if you work in a high-stress work environment. Think of an example that includes a positive outcome. Having a concrete situation to draw from will help you to think through the steps you take to deal with conflict. Keep in mind that sometimes it is better to be kind than to be right. Use an example that demonstrates your professionalism and compassion when workplace conflict arises. Here is an answer example: "My coworker and I disagreed with whether or not a policy was important or not. We worked in a very conservative corporate environment, and I felt like the policy was affecting some of our peers negatively. Rather than letting it become a heated discussion, I took a breath and recognized that we might be interpreting the situation differently. Even though I felt strongly about my point, I felt like it was more important to back down. You have to pick your battles, and my relationship with my coworkers is more important than being right."17. Tell me about the most challenging problem you have encountered in your professional career. Working in the mortgage lending industry, you may have technical issues and customer complaints that are difficult to resolve. If you haven't worked in this environment before, think of a time you worked on a challenging project at school. Give the interviewer an example where you showed off your stellar patience and communication skills. Here is an answer example: "Last year, our company went through a major acquisition. Everything changed, from our internal software to the company hierarchy. It was like starting a brand new job, overnight. The biggest challenge was keeping my clients happy and well taken care of during the transition. I worked a lot of overtime hours and made a greater amount of customer service calls to ensure that my existing clients were minimally affected by the acquisition."18. Quicken Loans is a very collaborative workplace. How do you collaborate with coworkers to solve problems? Collaborators are encouraging, and motivating team players. When there's a problem, they are proactive rather than passive. The interviewer at Quicken Loans wants to see that you are a leader; making sure that everyone's voice is heard.
Show off your team skills by giving an example of when you worked together with your coworkers. Demonstrate how you communicated your thoughts or opinions. Share how you contributed to the project. Explain how you are a team player and enjoy collaborating with others. Here is an answer example: "Last week, in my current position, I recruited a couple of coworkers to help me solve a problem for a client. We were looking at their financials, but something didn't add up right. Together, we were able to come up with a solution that satisfied the client but still put the company's interests as a priority."19. Tell me about an idea that you think could improve work performance. Before you answer this question, take a moment to reflect on the values of Quicken Loans. Consider addressing an issue that you think would be important to them. They value innovation just as much as they appreciate customer service and employee morale.
Also, consider the role for which you are interviewing. If the job is highly technical, you could share a solution that showcases your analytical skills. If the position is more customer-oriented, you can talk about an idea that could help employees resolve customer complaints more efficiently.
You have great ideas! You are a problem solver! Remember that you have so much to offer, even if you don't have a lot of experience making changes in the workplace. Here is an answer example: "I believe many useful tools and apps are very underutilized these days. In my current role, I have worked to incorporate a few resources including a new project management software and CRM. This idea has saved my organization a great deal of time and money."20. Tell me about your greatest accomplishment so far. The interviewer wants to learn more about your background by understanding your level of achievement in your career thus far. If you are struggling to think of an accomplishment worth sharing, don't fret! Think about the times when you were given extra kudos in the workplace or when you received a special award. These make great examples too!
Start off by giving an overview of your accomplishment including how you achieved it and why it was important to you. Be sure to mention why it still stands out in your mind as one of your most significant accomplishments. You may have overcome a significant challenge. Or maybe you pushed yourself to your edge, proving to yourself that you are stronger and more determined than you realized! Here is an answer example: "I am proud of many of my work achievements; however, I would say that my greatest achievement is the positive reputation that I have in the finance industry. Finance is a saturated industry, with many professionals fighting to find their voice. I'm so proud to have carved a distinct career path for myself, despite those challenges."21. Tell me about a time when you accomplished a team goal. Why do you think your team was successful? You can accomplish so much more if there is an excellent synergy within your team! Leveraging everyone's skills and best personality traits can encourage a group to be more effective than ever. Share an example that demonstrates your understanding of teamwork. Here is an answer example: "This past year, our department came in under budget for the first time in 8 years. I believe that we achieved this through building an incredibly communicative and collaborative environment throughout the year. When everyone works together for a common goal, great things can happen!"22. Tell me about a time you had to work with a difficult personality. How did you handle that relationship? Learning how to manage working relationships is one of the most significant skills you can acquire! Sometimes you need to manage your manager. Sometimes your co-worker needs someone to listen to them. It can be challenging to know how to read these signs, but the more you learn to observe, the better coworker and employee you will be! For example, a co-worker who doesn't do their job can be frustrating, but if you take a step back, you might realize you have an excellent opportunity for influence! Demonstrate that you are pro-active and that you are the type of co-worker and employee with which everyone wants to work. Here is an answer example: "My coworker was great at sales but terrible at paperwork. She would play dumb at times to get other people to do the work she didn't want to do. I focused on coaching her and giving her tools so that she could do her job more effectively whenever she asked for help. Even though she was challenging to work with, I used it as an opportunity to learn and step into leadership."23. We have a fun, but productive, environment at Quicken Loans. How do you manage your time? In a busy work environment, almost everyone needs a little help staying on track, and on time. Many tips and tricks can help you manage deadlines and complete projects. Everyone has a method to their madness, so think through the tools that have helped you be successful in the past. Here is an answer example: "There are a few tools I use daily that always help me with time management. My online calendar is handily connected to my email which always helps me with managing appointments and events. My to-do list helps me stay on task every day, and who doesn't love checking things off when they complete a task?! I like to stay organized and check my list throughout the day, re-prioritizing when I need to."24. Quicken Loans has a great management training program. What qualities do you look for in a manager? Have you ever had a manager who believed in you and empowered you to make an impact? It is very rare to find a manager who challenges you and gives you a say in how the business operates.
At Quicken Loans, managers strive to guide and direct without micromanaging. They coach and encourage their employees to accomplish their goals and make a difference in the workplace. Use this question as an opportunity to show that you would be a great culture fit because you believe in the same values as Quicken Loans! Here is an answer example: "I look for someone who is a natural leader and will challenge me. I don't need a lot of guidance once I'm familiar with my responsibilities, so a manager who offers autonomy, along with strong encouragement, is great for me."25. Quicken Loans always hires with a long term fit in mind. Where do you see yourself in five years? Quicken Loans is looking for individuals who are career-oriented. You may not have a goal in mind for your career just yet, but you're thinking about what you want in a job and a company. Think about what your ideal situation would be in five years and, if possible, assure the interviewer that you plan to stay with Quicken Loans for the long term.
Goal setting can seem intimidating, especially if you are at the start of your career. Take some time to look back on your work and volunteer experience. Make a list of ideas, starting with what inspires you. Here is an answer example: "I am interested in taking on a management role in the future. I enjoy training others and helping my team solve problems. I love working with others toward accomplishing a greater goal, and I think I would be an excellent manager someday!"26. What is the biggest mistake you've made? How did you handle it? It's never easy to discuss mistakes or regrets with an interviewer. Don't worry! They know you're not perfect! This question sounds more intimidating than it is. Even though they are asking about your biggest mistake, you don't have to share the worst mistake you have ever made in your professional or personal life. Try to keep your answer light and focus on how you handled the consequences. Share what you learned, and how you have improved. Here is an answer example: "In my last role I was responsible for all customer communication. I would pride myself in how quickly and effectively I could do my job until I made a big mistake on an email. I was moving so quickly that I didn't review the email communication for errors and it almost cost us the customer! Now I pay much closer attention, proofing every email before I send it, and sometimes even asking a peer to review it beforehand."27. Quicken Loans looks for those with leadership potential. Tell me about your leadership qualities. Quicken Loans views everyone as a potential leader, empowering them to make decisions and changes as they see fit. The interviewer would like to know what you consider to be strong leadership qualities. When describing leadership qualities, try to avoid general terms and give some unique ideas.
A great leader is someone who people naturally want to follow. They have exceptional interpersonal skills and the ability to build relationships with nearly any personality type. A respected leader will take ownership of their mistakes and will always lead their team by example. True leaders see the importance of motivating others and recognizing even the smallest achievements. With which of these qualities do you most identify? Here is an answer example: "I have taken many workshops and courses to improve my leadership skills over the years. My leadership qualities are best summed as dedicated, attentive, and motivating. I like to recognize my employees' small wins because that motivates them to continue achieving."28. Quicken Loans is the largest online mortgage lender in America. Why should we hire you over another candidate? What the interviewer is asking is, 'What makes you stand out?' Because Quicken Loans is the most extensive online mortgage lender in America, you can bet that they receive hundreds of resumes when they post a job opening. This question is the time to sell yourself! Think of your top three greatest strengths, and try to tie those into the qualities outlined by Quicken Loans in their job description.
Maybe you are innately positive and can cheer others up when they are having a bad day. Perhaps you are an expert in dispute resolution. Write down a few examples of the most influential personal skills that come to mind. If you're not sure where to start, review your resume, paying close attention to your accomplishments. Think about the qualities that propel you to excel on a regular basis. Here is an answer example: "I see in your job description that you are looking for a candidate with strong personal drive and exceptional people skills. In my current position, I was nominated three times for the customer service award. I never give up when it comes to ensuring the satisfaction of my clients. If you gave me this opportunity, I would bring these exceptional customer service skills to work for you."29. At Quicken Loans, we take great pride in our customer service reputation. How would you deal with a customer dispute? From 2010 - 2016, for seven consecutive years, J.D Power ranked Quicken Loans 'Highest in Customer Satisfaction in Primary Mortgage Origination.' Now, that's impressive! To land the position with Quicken Loans, you must show the interviewer that you are more than 'just an employee.' How will you help Quicken Loans carry the customer service torch? Here is an answer example: "I have solid dispute resolution skills. If I come across a dissatisfied client, I always start by simply listening. Sometimes they need to vent. I empathize by letting them know I hear what they are saying and understand. If there is anything I can do to resolve it, I act on it. Otherwise, I ask them how I can help them and do my best to meet whatever needs I can."30. Quicken Loans works hard to recognize and reward our hardest working employees. Describe your work ethic. Let's explore the concept of work ethic. Someone with a solid work ethic will:
- Show up, no matter what.
- Apply values to everything they do.
- Consistently submit quality work.
- Be a positive person to be around.
- Happily work towards a higher goal.
- Apply discipline and encourage the same of their co-workers.
Taking it to the next level, think about some of the moral principals that drive you. Integrity shows up in the quality of work you offer. You are honest and reliable. You motivate others and work collaboratively with your coworkers. You can take responsibility, and follow through with your commitments. Here is an answer example: "I would describe my work ethic as solid, reliable, positive, and very disciplined. I am someone that you can rely on, and my delivery is consistent."
Writers for Quicken Loans, Inc. Answers and Questions
Elisabeth Walter has over five years of experience in the corporate recruiting world. More recently, she has been freelance writing for the past two years. You can reach out to Elisabeth by visiting her LinkedIn profile, at https://www.linkedin.com/in/elisabethwalter/
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace.
Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career.
Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise.
Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 04/24/2011 Last modified on: 08/21/2018
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