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PennyMac Loan Services Mock Interview

To help you prepare for a PennyMac Loan Services job interview, here are 27 interview questions and answer examples.

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Question 1 of 27

Our clients here at PennyMac Loan Services expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

PennyMac Loan Services looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

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27 PennyMac Loan Services Interview Questions & Answers

  • 1. Our clients here at PennyMac Loan Services expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

  • 2. As a Business Analyst at PennyMac Loan Services, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

  • 3. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?

  • 4. Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

  • 5. At PennyMac Loan Services, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

  • 6. What statistical models are you familiar with and which do you feel would best apply to the financial field here at PennyMac Loan Services?

  • 7. Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

  • 8. At PennyMac Loan Services, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

  • 9. This position at PennyMac Loan Services has generated a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

  • 10. We are looking for the most motivated individuals to join the team here at PennyMac Loan Services. Where would you like your career to take you in the next five to ten years?

  • 11. Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

  • 12. The clients of a financial firm like PennyMac Loan Services can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

  • 13. How do you believe your coworkers would describe you?

  • 14. If hired for this role at PennyMac Loan Services, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

  • 15. At PennyMac Loan Services, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?

  • 16. How many boxes of macaroni n' cheese were eaten in the United States last year?

  • 17. What statistical analysis tools do you have experience working with?

  • 18. In this role with PennyMac Loan Services, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?

  • 19. If hired for this role with PennyMac Loan Services, how would you handle a large workload of clients working through a mortgage process?

  • 20. What is the most attractive thing in your eyes about this role with PennyMac Loan Services?

  • 21. How long will it take you to make a meaningful contribution to our team at PennyMac Loan Services?

  • 22. Data Scientist is a fairly new role here at PennyMac Loan Services. Why do you feel that you can make the jump into the financial industry as a data scientist?

  • 23. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at PennyMac Loan Services?

  • 24. At PennyMac Loan Services, we are building a massive machine learning program and your role as a Data Scientist will be an integral part of that project. What experiences will you bring to that side of this job?

  • 25. List the top 3 skills that you have acquired in your last role.

  • 26. If you were having an interaction with a client here at PennyMac Loan Services and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

  • 27. What qualities do you feel a successful manager should have?