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Top 30 PennyMac Loan Services Interview Questions with Full Content
1.
At PennyMac Loan Services we offer many different financial services. Which aspect of financial services are you best versed in?
Walk the interviewer through your expertise that best relates to the business they specialize in. This is where it's important to have searched PennyMac Loan Services prior to your interview! Be sure to finish by asking the interviewer the services they prefer you be versed in. This way you can overcome any potential objections later.
Rachelle's Answer #1
"After researching your website I see that you specialize in Investment and Hedge Fund management. My specialty is definitely Investment management. Is there a certain specialty you are looking for in your next hire?"
Rachelle's Answer #2
"I have a wide range of expertise when it comes to financial services. I see that PennyMac Loan Services is looking for a candidate who brings experience in X, Y, and Z. I have expert level knowledge in all of these areas."
2.
At PennyMac Loan Services we put a lot of value in the continued training of our employees. If you could expand your knowledge in any financial service area, which would you choose?
The interviewer would like to know that you would be willing to commit more time to expanding your financial services knowledge. If you were given the opportunity to expand your industry related training, which area would you choose?
Rachelle's Answer #1
"I really appreciate that PennyMac Loan Services puts so much emphasis on the education of your employees. If I could choose to further my education in any area of financial services, I would choose to learn more about hedge funds."
Rachelle's Answer #2
"I take professional development very seriously and have attended a variety of courses this year including Financial Markets and Products, and Personal Financial Planning II. If I could take another, I would definitely choose to learn more about Personal Financial Planning but taking the Level III course."
3.
Talk to me about your post-secondary education and how you feel it will help you in a career with PennyMac Loan Services.
Take a few minutes to walk the interviewer through your post-secondary education. Which aspects of your education do you look forward to applying to your future career with PennyMac Loan Services?
Rachelle's Answer #1
"I have a Bachelor's Degree in Accounting with a focus on Financial Law. I feel that the Financial Law aspect will help me immensely in my career with PennyMac Loan Services because it is a strong major that helped me to understand the effects of all actions in business. It's caused me to strengthen my analytical mind and problem solving capabilities."
Rachelle's Answer #2
"My education has been primarily on-the-job training and additional coursework on mutual funds, and RESP's. You will see a full list of my certificates on my resume. In addition to these credentials, I have enrolled in a Financial Planners workshop this fall."
4.
When it comes to financial services, which focus do you find the most rewarding?
There are so many areas of focus when it comes to financial services. Talk to the interviewer about the areas of finance that you enjoy working on the most. Be sure to acknowledge some areas of focus within PennyMac Loan Services when you answer this question.
Rachelle's Answer #1
"I find many areas of financial services to be intriguing. After researching your company further, I see that you focus on Capital Market Services and Brokerage Services. I really enjoy working in both areas but primarily Capital Market Services and restructuring debt."
Rachelle's Answer #2
"One of the primary reasons behind my application to your company was that you offer Commercial Services. This is an area or strength for me that I look forward to evolving even further."
5.
How do you stay on top of new trends in the financial services industry?
The interviewer would like to know that your passion for financial services goes beyond your work hours. Do you keep on top of industry news and trends on your off time? Assure the interviewer that you are well immersed in the industry.
Rachelle's Answer #1
"I stay on top of financial service trends through a variety of blogs, news sites and financial magazines. My favorite finance news site at the moment is businessinsider.com."
Rachelle's Answer #2
"I believe that it is crucial for me to stay on top of news in the financial services industry if I hope to be a success. I have joined multiple meet up groups to network with industry peers. It has really helped my network and given me insight into how other financial service professionals are making their careers flourish."
6.
As a professional in the financial services industry, you must have great integrity. Do you consider yourself an honest and trustworthy person?
Due to the sensitive nature of your work, honesty is a core requirement in everything that you do. Assure the interviewer that you are an honest and trustworthy person, worthy of employment with PennyMac Loan Services.
Rachelle's Answer #1
"I have often been told that I am one of the most trustworthy people out there. In addition to being raised to always make the right choice, I have no fear when it comes do delivering honesty. You are more than welcome to check in with my references as well. They will speak highly of my character."
Rachelle's Answer #2
"Integrity is very important in the financial services industry. Yes, I absolutely consider myself to be honest and trustworthy."
7.
Due to the sensitivity of our business, in order to work for PennyMac Loan Services, you must be able to pass a criminal background check. Are you willing to comply?
If you do not have any criminal history, this is an answer that will be very simple and concise. If you do have a criminal history, now is the time to disclose it.
Rachelle's Answer #1
"I do not have a criminal history of any kind and I am happy to comply with any form of background check you require."
Rachelle's Answer #2
"I should disclose to you that I have a mark on my criminal record. I have a DUI from 1998. Since then I have maintained a clean record and I am willing to comply with any form of background check that you require."
8.
At PennyMac Loan Services we put great pride in our customer service. How do you ensure that your clients are well taken care of?
In which ways do you ensure that your clients are well taken care of? Talk to the interviewer about your customer service skills.
Rachelle's Answer #1
"In my current position I take many steps to ensuring great customer service. To me, this means having excellent follow up and strong active listening skills. I remember the names of my client's children and I call to congratulate them on milestones. I will keep in touch to update them on new services as well."
Rachelle's Answer #2
"I can assure you that, if hired, I would put the customers of PennyMac Loan Services first. When working in the financial services world, your customers can determine your success. I have a very high referrals rate which tells me that my customers are happy."
9.
Every employee with PennyMac Loan Services is expected to be sales-minded and target driven. Walk me through your experience in sales based roles.
Briefly take the interviewer through your sales based work history. Be sure to highlight your best results. This is where it is very important to know your sales numbers before walking into your interview.
Rachelle's Answer #1
"I have been in a sales based role for the past 10 years. With Company A, my best year I finished 125% to quota. With Company B, I began from the ground up and left with a portfolio of business worth $$$. In my last position, with Company C, I was the top grossing financial services employee in our branch at 167% to target."
Rachelle's Answer #2
"At this point in my career I do not have a lot of financial sales related experience; however, I am well versed in a variety of business development and cold calling techniques. I fully understand how to build a sales pipeline and see the importance of building a referrals based business."
10.
Tell me about the largest financial portfolio you have been responsible for.
Chances are you have gained a lot of momentum through your financial services career; likely being responsible for a larger portfolio every year. Assure the interviewer that you can handle the level of responsibility they are expecting to hand over to you.
Rachelle's Answer #1
"My responsibilities have always increased over time and in my last position I was responsible for a portfolio of $$$. Can you share with me the size of portfolio that I would be working with here at PennyMac Loan Services?"
Rachelle's Answer #2
"I am newer to my financial services career and have worked very hard to develop a strong portfolio this past year. Currently my portfolio is worth $$. What size of portfolio would I be responsible for at PennyMac Loan Services?"
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More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Interview Q&As
Continue practicing by visiting these similar question sets
Financial Advisor
Stock Broker
Accounting
Insurance Sales Agent
Insurance Underwriter
Financial Manager
Sales
Sales Engineers
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