27 Allied Irish Banks Interview Questions & Answers
1. Do you have any experience working with banking teller software?
How to Answer
While having direct experience in a bank setting working with related software is great in helping minimize training time when you would start on a job, it is not necessarily a requirement for the job. Banking software programs often resemble other accounting type software as well. What your interviewer will be looking to hear in the answer to this question is that you have familiarity in working with a few different types of software programs and have the flexibility to learn and thrive new systems. Talk in details about the types of programs you have mastered in your career and make sure that your interviewer walks away from your interview knowing that you will be able to master their system in short order.
1st Answer Example
"While I don't have direct experience utilizing Teller software, I am confident that I can quickly and efficiently learn your system if hired for this role with Allied Irish Banks. In my current role, I've mastered two different CRM software systems. In my role, I entered new customer information and maintained the systems with any changes needed over time. As well, I became very proficient at providing up to the minute, customized reporting to leaders that would request it."
2nd Answer Example
"Throughout my time with my current financial institution, I have worked proficiently with the Oracle FLEXCUBE program and MX for Banking software. With each program, I was able to learn and master the programs quickly. Right now, I serve as the trainer that works with new tellers for three of our branches. During the training sessions, I spend up to four hours with our new hires to help them learn the systems."
2. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
How to Answer
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Allied Irish Banks wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.
1st Answer Example
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
2nd Answer Example
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Allied Irish Banks."
3. What are your top three strengths? How will you use them to make an impact at Allied Irish Banks?
How to Answer
Reviewing the job description and the company website will give you some direction on which qualities Allied Irish Banks values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.
1st Answer Example
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
2nd Answer Example
"I plan to make an impact at Allied Irish Banks through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
4. Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?
How to Answer
For this question, your interviewer will be looking to get some insight on your interpersonal skills by seeing how you handle the adverse situation of dealing with a difficult coworker. In your answer, make sure to paint a clear picture of the situation and what made the colleague difficult to work with. Then, really try to reflect on what you did that made it possible to make the best of the situation. Talk about your interpersonal skills that were vital to making this work to give your interviewer the sense that you will be a great team player if hired at Allied Irish Banks.
1st Answer Example
"Early in my career in the banking industry, I worked with a colleague that was very distracting with her negative talk of other people on our team. It was very unfortunate at first that she was my mentor when I first started and from my very first day on the job, I realized what kind of person she truly was. Being new on the job, I didn't speak up or Rquestion her right away. Rather, I chose to get to know the remainder of my team to truly realize how toxic her talk was. A few months down the road over lunch, she continue with bad talk and negative rumor spreading about a colleague I had grown close to. ight away, I cut her off and told her that I didn't want to hear her talk bad about any of our coworkers. With my upfront approach with her, she definitely caught my drift and hasn't since tried it again."
2nd Answer Example
"Currently, I have a teammate that just doesn't like to carry his fair share of the load on the team. In my current environment, we all rely on each other to make the entire operation work. The hard part about this situation is that when he is motivated, he caebest workers on our team. Now, I've gotten to the point where I've gotten to get him well enough where I can see when he is having an off day. Through conversations, some things in his personal life impact his job can impact his job in a negative way. Any time that I notice his work slacking, an in-depth check in conversation with him often helps him get back on task and in a much happier mood on the job."
5. Tell me about a time when you demonstrated you were trustworthy.
How to Answer
To show Allied Irish Banks that you are reliable share an example from your work experience that is relevant to the position.
1st Answer Example
"In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management. Together, we partnered to research where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly."
2nd Answer Example
"Every successful day in the banking industry is an opportunity to show that I am trustworthy. In my five years within banking, I have never been involved in a discrepancy."
6. At Allied Irish Banks, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?
How to Answer
As a Personal Banker with Allied Irish Banks, you will be dealing with a wide variety of clients and your interviewer will be looking to hear that you are able to tailor your approach to working with many different personalities while maintaining a knowledgeable and professional approach with each person. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand.
1st Answer Example
"In my current role in sales, I work with customers from all different economic and cultural backgrounds. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done."
2nd Answer Example
"I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. In my current role as a Financial Advisor, I work with clients that range from C-Suite Executives all the way down to entry level employees making close to minimum wage. I have the ability to connect with and relate to any individual on a personal level as this is so important in the financial field. If hired here at Allied Irish Banks, this ability would greatly help your customers that are in need of personal banking advising."
7. Out of all of our products at Allied Irish Banks, which one would you be most likely to use? Why?
How to Answer
Learn as much as you can about what makes Allied Irish Banks stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!
1st Answer Example
"I would be interested in opening a savings account through Allied Irish Banks. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"
2nd Answer Example
"Of all your products, I would be most likely to open a mortgage with Allied Irish Banks because your rates are incredible and you make the rules surrounding lending easy to understand."
8. What is one way that you would help provide great customer service in our branch here at Allied Irish Banks?
How to Answer
As a Teller with Allied Irish Banks, you have the possibility of having the most interactions with clients on a regular basis than just about any other person within the branch. And due to the face to face nature of this role, the importance of the impressions that you will make on clients is essential to the success of Allied Irish Banks. For this question, tell your interview one unique trait or skill that you will bring to the lobby of Allied Irish Banks when it comes to customer service. If possible, give an example of a time that you used this with success.
1st Answer Example
"If you were to ask any of my current or past coworkers what my best skill in the workplace would be, I would guarantee that most would say it is my ability to keep a smile on my face at all times. I am a person that focuses on the positive things in each moment and that attitude really reflects well on others that I work closely with and the customers that I serve. Even when I have a bad moment or even a bad day, I still don't let that bring me down to the point that it impacts my work."
2nd Answer Example
"I would say that using my communication skills to personalize my service to each customer would be extremely beneficial to the role here at Allied Irish Banks. A couple of weeks ago in my current role, I could tell a customer just wasn't having a good day by the look on their face and the sad tone of their voice. I was assisting them, I simply asked them how their day was going. The lady slowly looked up at me while a tear rolled down her cheek and told me that she had just had her dog put down that morning. I gave her my deepest sympathies and talked about my childhood dog growing up that my parents had just had put down months earlier. We shared a few funny memories of my dog and when her transaction was finished, she thanked me immensely for sharing the conversation with her. I think that my approach to communication with my customers helps brighten their day and I'd look forward to bringing that same style here."
9. We want our advising team at Allied Irish Banks to be happy and healthy. How do you manage the day to day stress of being a financial advisor?
How to Answer
The daily stressors of a career in financial advising can be burdensome, overwhelming and lead to burnout on the job. To get a sense that you can handle stress in a safe and healthy manner and be able to come to work each day with a clean slate, your interviewer is looking to delve into your personal life a bit to see how you manage stress. When answering, you can certainly talk about the things you do on the job to keep as stress free as possible, but also be sure to talk about the things that you do outside of work to avoid burnout. Point out that you have the resources and ability to care for yourself to keep you at the top of your game on the job.
1st Answer Example
"To begin with on the job, I consider myself very excellent at handling stress. Being a goal oriented person, I find happiness in obtaining goals and consider any necessary stresses in pursuit of a goal healthy. Outside of work, I am a very active person that trains for marathons and spends a lot of time outdoors with my family. I find that these activities help cleanse my mind and heal my body to prepare for a new week on the job."
2nd Answer Example
"When I maintain a healthy diet, exercise regularly and spend as much time as possible outside of work with my children, any unnecessary work stresses are put on the back burner and often relieved immediately. I'm a firm believer in a healthy work-life balance, even though it can be very tough to do in our field. Having the ability to answer a client email or phone call during off hours while unwinding has made our work lives better as well."
10. Do you have any experience in handling and working with large amounts of money?
How to Answer
This role as a Teller with Allied Irish Banks will at times put you in charge of handling and accounting for large sums of money. While your interviewer can likely assume any experience you have based on your resume, they'll be looking to hear directly from you what experience you do have in doing this. While you talk openly and honestly about your experience, or even lack thereof, make sure to talk about the importance of accuracy and security surrounding the handling of large amounts of cash. Your interviewer will be looking to hear that you take both of these points very seriously if you are hired for this role.
1st Answer Example
"As you can see from my resume, my retail experience heavily involved running a till in a very large department store for six to eight hour shifts. At the beginning of each shift, I was responsible to counting my starting till to verify the amount matched our standard for starting tills. Then, at the end of each shift, I had to tally all cash and checks in my drawer and balance against my receipt log for the shift. Especially around the holidays, I was often handling drawers with over $10,000 cash in them at the end of my shift. From the start of that job, I was trained on and have always prioritized being very safe with my cash register, never leaving it unlocked and unattended. As well, the skills that I learned in tallying my drawer quickly at the end of each shift would be very beneficial in this role for me."
2nd Answer Example
"In my current role with XYZ Bank, my workdays are spent at a very busy metro area branch where I am running on my feet all day long. I take a lot of large business deposits on a daily basis and follow all organizational policies on counting and depositing cash into accounts for business clients. Some days these deposits are very large. Over time, I've become very proficient at counting cash and using our Accubanker money counting machine. I follow very strict policies on the safe and secure handling of cash and while sometimes those policies can make processes take a bit longer, I fully understand and agree with their purpose."
11. Allied Irish Banks strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?
How to Answer
Businesses in financial advising are constantly pushing the limits to ensure that they retain clients and Allied Irish Banks doesn't take client retention lightly. One slip up and a high profile client will be taking their business to a competitor. For this question, your interviewer will be looking to hear that you understand your role in the customer retention equation and how you take pride in that in your everyday work. Make sure to hit on the point that doing the small things, like prompt communication and follow up, go a long way towards keeping clients happy.
1st Answer Example
"I learned a few very important things from a senior mentor early in my career that I still hold near and dear to my heart to this day. First, clients expect me to be responsive to their needs to ensure that they keep their business with me. Because of this, I return phone calls and emails as soon as I can, even if that means in the evening, the early morning or on a Sunday afternoon. These small actions go a long way in showing my clients that I care. Another key to the success of my long-term clients is my ability to set and manage expectations for them. Clients desire to have a plan and know what that plan entails and I pride myself on my ability to work with them to set goals and a plan to achieve those goals."
2nd Answer Example
"Having lost clients in the past that went to another firm, I take that pain personally and do everything I can do to ensure long lasting relationships with my clients. For me, the first key to long term success with my clients is a proactive approach. I don't wait for clients to get in touch with me to make changes to their portfolio, I reach out to them. This action alone shows my clients that I am working for their best interest. Another action I take that shows my worth to my clients are goal tracking and quarterly progress reports that I send out to them. This is particularly helpful for clients that are working with me in their first two years."
12. Tell me about your experience in the banking industry.
How to Answer
Share details of your banking experience to show Allied Irish Banks you have what it takes to be successful in the field!
1st Answer Example
"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
2nd Answer Example
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for Allied Irish Banks."
13. Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Allied Irish Banks?
How to Answer
The daily life of a Teller at Allied Irish Banks will require you to multi-task and handle many different duties within the day. You'll need the ability to move from task to task quickly and proficiently and your interviewer knows that the best way to do that is through solid organizational skills. To prove to your interviewer that you will be flexible and able to handle all of the given tasks in a workday, talk about a previous job that required these exact skills. In your answer, try to highlight all of the duties you were required to handle and explain the little things that you did that helped keep you organized and on track while working through each task.
1st Answer Example
"In my current role as a Customer Service Associate with ABC Sales, I am really the jack of all trades around our office. My duties include being the first line on phone contact for any incoming phone calls to our office, being the first face a customer sees when they walk in the door and managing our general email inbox. During our busier times of the year, I can be flooded with customers on all three channels. To stay on track and focused with each customer, I prioritize the in-person customers first and foremost and then handle incoming phone calls when they arrive. When able to, I triage email inquiries as needed. At times, I utilize a notebook and my Outlook tasks list to jot down notes if I need to put something off for a more urgent matter to ensure that I don't forget it moving forward. Similar to what I'm doing now, I think the hustle and bustle of the bank lobby would require this same ability to jump from task to task with ease and I'm confident in my ability to do so."
2nd Answer Example
"Growing up, I ways taught at an early age that tidiness is the key to staying organized and I will say that I'm kind of a neat freak when it comes to maintaining my work area. In my current job, my duties often put many tools and huge amounts of paperwork in my work space and it can become easily cluttered throughout the day. By taking little moments here an there to file and put things away, I'm able to avoid the hassles that come with not being able to find something necessary to handle the next duty at my fingertips. If hired here at Allied Irish Banks, I think this skill would be essential in helping me work with each customer in an accurate and efficient manner throughout each day."
14. How would you deal with an irate customer?
How to Answer
In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Allied Irish Banks wants to hear about a situation where you used your customer service skills to handle an angry customer.
1st Answer Example
"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."
2nd Answer Example
"If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."
15. If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?
How to Answer
A bank is a serious and professional environment and every once in a while, a customer comes with an issue that is well beyond a Teller's ability to handle. For this question, your interviewer is looking to hear that you will handle these customers with the respect and ease necessary to ensure their satisfaction in service of the institution. Whether you'll be dealing with a customer that received poor service at some point or was dealt a mistake by the organization, your interviewer will be looking to hear that you have the ability to remain calm and treat customers with the respect that they deserve while making all attempts possible to solve their issue. In your answer, talk about your ability to use your communication skills to your advantage and how you use teamwork to solve problems at any level. Any real world example that you have would be good to talk about as well in your answer.
1st Answer Example
"If ever faced with that situation here at Allied Irish Banks, I would first hear the customer out and then repeat back to them what I heard them say. In using a calm voice, I would be very forthright with them if I was not able to handle their situation and have them take a seat while I found the best person to work with them given their issue. While I would have a lot to learn regarding the duties of each individual on the team here at Allied Irish Banks, it is something that I would prioritize in my first days on the job so I would be able to troubleshoot issues quickly with customers. At any company, teamwork is of utmost importance and knowing who does what is a key to making the whole operation run smoothly."
2nd Answer Example
"In my current job, this is a regular situation that comes up for me as I handle incoming customer calls to our office. While I can handle most calls on my own, sometimes I get customers that call that are very upset with the services provided by our field technicians or the products that we installed. During those calls, I need to take a genuine approach and sympathize with the customer and give our company promise to make it right. By knowing our whole team, I can then put the customer in contact with the appropriate technician or manager. I have access to schedules of our entire team and use that to set timelines for follow up with customers as well. I think these skills will translate nicely to this role here at Allied Irish Banks if I were to be hired."
16. If hired for this role with Allied Irish Banks, how would you handle a large workload of clients working through a mortgage process?
How to Answer
At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of Allied Irish Banks.
1st Answer Example
"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."
2nd Answer Example
"During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with Allied Irish Banks, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."
17. On the finance side of Allied Irish Banks, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?
How to Answer
As an experienced loan or finance professional, your interviewer is likely very confident in the skills that you would bring to the team. This question gives them the opportunity to how you will fit into the unique culture with the team at Allied Irish Banks. Because they are a sales focused organization, your interviewer will expect anyone in this role to embrace that culture. In your answer, talk about your ability to partner with sales staff by using your strong people skills. As well, give your interviewer a sense of how you go about learning new processes if hired for this position and don't hesitate to give an example from your past on how you've done this.
1st Answer Example
"Knowing that the main goal of Allied Irish Banks is to sell more products, I understand my role on the finance side is to provide customers with the best options for them to walk out the door as a lifelong customer. If hired for this role, I will take the time over the first weeks on the job to fully understand your product line, costs and typical financing procedures so I can hit the ground running in no time. In my current role, I communicate very regularly with our sales staff on each customer that we work mutually together with. It really helps provide the best customer experience possible and absolutely helps boost sales."
2nd Answer Example
"I would fully expect that a good part of my orientation process into this role at Allied Irish Banks would entail a full education on the sales part of the business. I would look forward to working closely with and learning from the boots on the ground sales staff as that would give me great insight into the customers that I would be working with. From there, I would be able to build relationships with the sales staff and build a bond moving forward."
18. Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?
How to Answer
Success as a Teller with Allied Irish Banks will often occur excellent written skills. While long-term writing projects won't necessarily be an occurrence, your interviewer is looking to hear in detail about a time you had to complete a written project to get a better understanding of how you will work during times that you will need to provide written correspondences in this role. As you reflect on your career, think of a time that you had to use research and teamwork to get a writing project completed and explain it in detail to your interviewer. As well, don't hesitate to talk about resources that you used to ensure that the document was as error proof as possible.
1st Answer Example
"Every year, I am tasked with writing our fiscal year end sales report that reports back up to our suppliers. Since first taking this task on four years ago, I have prided myself on my ability to write in a clear, concise and interest inducing manner. I utilize our sales reports and organize the data within the report to show by supplier. I highlight great accomplishments within the report as well. When I'm through with my draft of the copy, I have several others look through the report for errors and take feedback from other graciously."
2nd Answer Example
"Just a few months ago, my manager asked me to write a letter to a client that outlined a mistake that had happened with her account over the course of a year. The end outcome was the clients account showing more money than actually existed. To write this letter, I had to work with a couple of other people to determine the facts of how the error occurred, what the impact was and how it would be fixed. Based on that information, I drafted the letter to read in a very apologetic and forthright manner. My manager was very impressed and sent it to the client following a personal phone call to her."
19. In your opinion, what are the benefits of banking with Allied Irish Banks?
How to Answer
The interviewer wants to be assured that you have done your research on Allied Irish Banks. Review their website to find out more about their products and services.
1st Answer Example
"I always have a great experience whenever I visit one of your branches. As a customer of Allied Irish Banks I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Allied Irish Banks values is evident."
2nd Answer Example
"After researching Allied Irish Banks products, and what your customers are saying, I believe that the benefits of banking with Allied Irish Banks include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
20. Accuracy is of utmost importance to the customers here at Allied Irish Banks. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?
How to Answer
A person's finances are one of the most important things in their life and a mistake can certainly hit very close to home for them. For this question, your interviewer will be looking to get a solid judgement of your honesty and integrity if you should make a mistake with a customer by having you talk about a time you had to do this in the past. In your answer, be open and honest about the situation while focusing both on what you did to resolve the issue and what lesson you learned moving forward that you can bring to the team at Allied Irish Banks.
1st Answer Example
"Working in retails sales, my busiest days can be quite hectic with customer lines reaching throughout the store. A few months ago, I had finished ringing up a customers large order and taking her payment. When the next customer approached, she informed me that the pillows she was purchasing were buy two, get one free and I realized that the previous customer hadn't received that deal. I called a colleague over quickly to run the register while I ran out to the parking lot to catch the customer. Luckily I did, and she came back in so I could refund her the price of one of the pillows. She was very thankful! Looking back on that situation, I hadn't noticed the daily deal during our morning huddle and I take full responsibility for that. From that point forward, I always kept a note with me at the register on the daily deals so I wouldn't miss one again."
2nd Answer Example
"During high school, I worked for a CPA that was a family friend handling pretty simple data entry tasks. One night, as I was laying in bed, I realized that I had made an error in entering figures into a wrong column in the program that the CPA was using. Not wanting to lose sleep over this, I made myself a note next to my alarm clock and called the CPA the next morning upon waking up. He was very appreciative of my effort to contact him as soon as possible and we made plans for me to fix the error during my scheduled time the following week."
21. In this finance role with Allied Irish Banks, what do you feel would make for an ideal customer experience?
How to Answer
In a role as a Loan Processor or Loan Officer, simply following company guidelines and answering questions from customers can be done by a robot. Allied Irish Banks will be looking for you to help provide the best overall customer experience possible. For this question, they'll be looking to hear what great customer service on the lending side of the business means to you. No matter how you answer this question, be sure you explain the importance of making the customer feel valued in your approach with them.
1st Answer Example
"In this role with Allied Irish Banks, I will be dealing with the financial impact on customers of a really large purchase and this type of purchase often causes stress and tension for them. To provide the best overall experience, I will always be very thorough and educational in my approach to make sure that every question that the customer has is fully answered. The worst thing that can ever happen is for a customer to bite off more than they can chew when it comes to a new loan."
2nd Answer Example
"My approach to providing the greatest overall experience to my clients has always been solid listening and communication skills with them. I take the time to get to know my clients and what makes them tick. This approach gives me great insight in how I can best match them with the right loan moving forward. As you'll see when you contact my references, I have a very high overall customer rating in my current role based on customer surveys we have done over the past five years."
22. What data entry skills have you accumulated throughout your career and earlier education?
How to Answer
As a Teller with Allied Irish Banks, solid data entry skills will help ensure that you are able to handle customers in a timely manner while also ensuring accuracy with each transaction that you process. While you may not have direct experience with banking specific software and data entry into those programs, your interviewer knows that skills you have built elsewhere can easily transition here to this role with ease. Talk about the experience you have with data entry in any previous positions that you've held. Talk about specific program that you have experience with and remind your interviewer that you are very easily trainable on new systems. If you know your words per minute typing skills, now is a good time to bring that up as well.
1st Answer Example
"From an early age working on computers, I have pretty great word processing skills. The last time I was tested, I could type 75 WPM. These skills have translated nicely to a few different data entry duties I hane taken during my career. In my current role as an Assistant, I handle data entry into Microsoft Excel and also into our enterprise sales system. While being a master of Excel, I picked up our sales software system very easily and don't see any reason why I would have any issues with easily transitioning to your software programs."
2nd Answer Example
"In my current role, I work on an online database system called Kintone. I currently do administrative work in the insurance industry and this online system has been a wonderful addition to our team to replace the use of spreadsheets and email to house our information. When I learned the system two years ago, I was very quick to pickup and master the system. With my familiarity with many other software programs, I would be able to transition nicely into the data entry tasks in this role."
23. Give me an example of how you keep track of details while engaging in conversation.
How to Answer
Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.
1st Answer Example
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
2nd Answer Example
"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged, and in the moment."
24. As a Personal Banker with Allied Irish Banks, why is providing tailored customer service important? How would you make this a priority if hired for this role?
How to Answer
In the banking industry, customers all have very unique financial situations and personality types so a very customized approach is required to make each customer feel valued. In this role as a Personal Banker, your customers will expect that you tailor your approach to meet their needs. As you answer this question, be sure to talk about the ways that you get to know your customers to best work with them. On top of that, explain the importance of taking an empathetic approach with your customers and talk about why an empathetic approach is important when working with a customer on their financial needs.
1st Answer Example
"As in my current industry, I understand that your customers here at Allied Irish Banks all have their own unique financial situation and needs in how I would work with them. Because of that, I have to work with each person on their own individual terms rather than taking the same canned approach with every customer I would work with. To help provide the most tailored customer service possible, I would take the time needed to get to know my customers and their needs and then work with them moving forward in their goals. As personal finance can often be frustrating, I would take my time to listen and understand my customer's frustrations as well to show that I truly care in helping them create a solid plan moving forward."
2nd Answer Example
"A tailored approach in customer is really easy when you listen, listen and then listen some more. By reflectively listening to my customers, I'm able to get to know them quickly by name, learn a bit about them personally and learn their financial goals for the near and long term moving forward. With that information, I can them formulate the best customized plan for them and that is very important for them to know that my approach was created with their needs at the forefront. With that in mind, the customer then has a much better chance of becoming a life-long customer at Allied Irish Banks."
25. If a client here at Allied Irish Banks were to be denied the financing that they desire, how would you handle that situation?
How to Answer
As a Loan Officer at Allied Irish Banks, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to Allied Irish Banks for business in the future.
1st Answer Example
"This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."
2nd Answer Example
"Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."
26. If you were on the job here at Allied Irish Banks and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?
How to Answer
This question allows your interviewer to gain insight into a few different things about how would you work as part of the team with Allied Irish Banks. First, they'll be looking to gauge your ability to see possibilities for improvement, so try to think of a time that you did just that in the workplace. They'll also be looking to hear that you are always willing and able to approach your supervisor in a constructive manner. When answering this question, be sure to stress to your interviewer that being complacent won't be on your agenda if hired for this position.
1st Answer Example
"Knowing that a workplace continuously changes when it comes to customers and products, I as an employee need to be fluid in how I work and I am continuously looking to do things more efficiently. In my current role, I approached my manager last year about reconfiguring our customer lobby area to accommodate more customers while also being handicap accessible. He thanked me and took the idea to our leadership team and within weeks new furniture arrived and an unnecessary wall was removed."
2nd Answer Example
"I wouldn't hesitate to approach my supervisor with any creative ideas if hired on the team here at Allied Irish Banks. With any supervisor I've had in the past, I've always appreciated an open door policy as staff on the front lines of the business are able to best see that need for small or large changes. Recently, I approached my supervisor with a great new idea that would help boost customer sales in our retail store. With not having the confines of a chain outlet, he let me lead a team of individuals to implement the change in the store. What we did was choose a high profit item each week and place it on display in front of the cash registers to promote an impulse buy at the register. Through the initial weeks of trialing this, sales numbers for the products each week more than doubled prior weeks when not on display."
27. Why would our clients here at Allied Irish Banks want you to be their financial advisor?
How to Answer
As a professional in financial advising, you know that relationships are built on trust and integrity and for the business at Allied Irish Banks, this is equally important. For your answer, your interviewer will be looking how to hear how you build trust with your clients to ensure that they are customers for life. In your answer, make sure that trust and integrity are common themes as you discuss how you work with each client's individual needs to build their portfolio.
1st Answer Example
"Looking back on my career to this point, I can say with confidence that my success, and the success of my clients, has been due to my ability to build trusting relationships. My path for building a trusting relationship consists of education, communication and action. I educate each client on a personal level, I set expectations for them and deliver on what I say I'm going to do. If hired for this position here at Allied Irish Banks, you'll be hiring a Financial Advisor that will be great at bringing aboard new clients as I have many current clients that I am confident will follow me here."
2nd Answer Example
"Like in any financial advising relationship, confidentiality and integrity are of utmost importance to clients and these are pieces of the relationships with my clients that I hold in the highest regard. My clients know that I can be trusted to safeguard their personal information and use the best resources possible to help make the best decisions for them based on their personal information and situation. I pride myself on the fact that my clients trust me with their personal information and your clients will have this trust in me as well if I'm hired for this position."