BNP Paribas Mock Interview

Practice 27 BNP Paribas interview questions covering banking operations, risk management, and European market expertise.

Question 1 of 27

Customer service is the name of our game at BNP Paribas. If hired for this role, how would you be able to provide the best customer service possible to our clients?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation to success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at BNP Paribas is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere and see an impact financially because of it. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and talk about the interpersonal skills you possess that make this possible.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"With any customer that I work with, I take the time to get to know them and listen to their thoughts, concerns and questions right from the start. I like to hold what I call an intake session to listen to all of these things. After hearing each customer out, I then talk about what I can do to alleviate their concerns and answer their questions right from the start. From that point forward, my customer service skills go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over communication is important right from the start. As human, we have a desire to know what is happening all of the time and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile on my face. I take pride in being a front facing representative of my company and work my tail off to ensure that customers know that my company is there for them."

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27BNP Paribas Interview Questions & Answers

1.Customer service is the name of our game at BNP Paribas. If hired for this role, how would you be able to provide the best customer service possible to our clients?

2.Tell me about a time when you demonstrated you were trustworthy.

3.At BNP Paribas, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

4.Tell me about your favorite manager. What did you enjoy most about working with them?

5.Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

6.If you were on the job here at BNP Paribas and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

7.Give me an example of how you keep track of details while engaging in conversation.

8.How do you work in environments with people who are different from you?

9.Accuracy is of utmost importance to the customers here at BNP Paribas. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

10.What is one unique skill that you will bring to our loan processing team here at BNP Paribas?

11.Do you have any experience working with banking teller software?

12.What data entry skills have you accumulated throughout your career and earlier education?

13.Tell me about a time when you showed integrity in your work.

14.If a customer at BNP Paribas had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

15.What interests you about this position?

16.In this finance role with BNP Paribas, what do you feel would make for an ideal customer experience?

17.How would you respond to a customer complaint?

18.If a client here at BNP Paribas were to be denied the financing that they desire, how would you handle that situation?

19.Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at BNP Paribas?

20.What is one way that you would help provide great customer service in our branch here at BNP Paribas?

21.Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

22.If hired for this role with BNP Paribas, how would you handle a large workload of clients working through a mortgage process?

23.As a Personal Banker at BNP Paribas, how would you select products to suggest to our customers?

24.As a Personal Banker with BNP Paribas, why is providing tailored customer service important? How would you make this a priority if hired for this role?