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City National Bank Interview Questions

To help you prepare for a City National Bank job interview, here are 28 interview questions and answer examples.

City National Bank was written by and published on October 8th, 2020. Learn more here.

Question 1 of 28

The next Branch Manager that we hire here at City National Bank needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote adaptabili

How to Answer

To remain successful in a continually changing environment, City National Bank will expect you to be a flexible and adaptable leader in this role to help ensure the success of the branch into the future. To help drill down to your ability to do this, your interviewer is looking to get insight on how you have handled your own professional development to remain adaptable to your job. Prior to your interview, be sure to consider all of the training and development that you've done over time and talk about a thing or two that really exemplifies your will and desire to get better at your work and, in turn, the success of your organization.

Written by Ryan Brunner on October 8th, 2020

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28 City National Bank Interview Questions & Answers

  • 1. The next Branch Manager that we hire here at City National Bank needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote adaptabili

      How to Answer

      To remain successful in a continually changing environment, City National Bank will expect you to be a flexible and adaptable leader in this role to help ensure the success of the branch into the future. To help drill down to your ability to do this, your interviewer is looking to get insight on how you have handled your own professional development to remain adaptable to your job. Prior to your interview, be sure to consider all of the training and development that you've done over time and talk about a thing or two that really exemplifies your will and desire to get better at your work and, in turn, the success of your organization.

      Written by Ryan Brunner on October 8th, 2020

      1st Answer Example

      "Last year, I participated in a training seminar in my current industry that focused on providing excellent customer service in the digital age and the training really helped focus my mindset moving forward as a manager. I pulled several great marketing and customer service tactics that would be great in many industries, but I also feel that they'd be excellent in the banking industry."

      Written by Ryan Brunner on October 8th, 2020

      2nd Answer Example

      "Over the past five years, I've had some great training on employment law, ethics and presentation skills that will all be relevant to this role. But for me personally, the greatest thing that I've done with my family is volunteering at the local food pantry. While it has taught my children many valuable lessons, I have taken a great sense of humility from this time into my work life."

  • 2. Have you ever operated a currency counting machine or a coin counter?

      How to Answer

      To help save time and ensure accuracy, City National Bank has invested in cash counting technology to help automate cash counting processes within its branches. As a Teller with City National Bank, a part of your job will be operating and troubleshooting these machines on a daily basis. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. What they are really looking to hear is that you have some tech savviness in working with simple machines in any of your work experience. If you do have direct experience with currency counting machines, that is great! If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that.

      Written by Ryan Brunner on October 8th, 2020

      1st Answer Example

      "While I don't have direct experience working with currency counting technology, I feel very comfortable in my ability to learn how the machines here at City National Bank operate. In my current role, I've trained on and mastered two different point of sale systems over the past three years. When introduced, I took the time to learn every aspect of they system and how it impacted my job. Through the training processes, I was attentive and hands on to make sure I could hit the ground running on the sales floor. Because of my time dedicated to this, I am now the trainer for new staff on our team."

      Written by Ryan Brunner on October 8th, 2020

      2nd Answer Example

      "Other than cashing in change in my own bank's lobby, I don't have direct experience. But, I do consider myself to have a very high technical acuity when it comes to machinery and technology. If offered a Teller position here at City National Bank, one of my first priorities would be to become an expert on all systems that I would be required to work on. In my last role, I had to do just this with the phone and computer systems that were specific to my role and I did this with ease."

  • 3. Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

      How to Answer

      At some point during your career up to this point, you've faced a time where you felt completely overwhelmed while on the job. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Then, proceed to focus most of your answer on talking about the skills and resources you utilized to keep you on track and focused during this difficult time. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at City National Bank.

      Written by Ryan Brunner on October 8th, 2020

      1st Answer Example

      "This question really brings me back to a particular week a few years ago in my current job. It was late fall as the holiday shopping season was ramping up and our store was very short staffed due to a maternity leave and two employees leaving on short notice. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. To stay organized, the small team we had on staff worked off of a checklist each day to ensure we weren't missing anything important. Constant communication and flexibility was key for our success as we continually helped each other out on important things throughout the day. For me personally at the end of each day, I took a lot of satisfaction in knowing that I kept my head focused and did a great job."

      Written by Ryan Brunner on October 8th, 2020

      2nd Answer Example

      "Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. This has led to my total duties doubling over the course of four years. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. The best thing that I do is set time aside at the end of each day to recap what I've done and make a plan for what to handle the next day. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. A quick 10 minute walk outside really helps refresh me for another half day of work."

  • 4. At City National Bank, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

      How to Answer

      As City National Bank continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team. Talk in detail about what roles you are comfortable in assuming in a team atmosphere and then discuss your own personality traits that make you a great team player. If possible, try to stress the importance of and your ability to communicate effectively to your interviewer.

      Written by Ryan Brunner on October 8th, 2020

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  • 5. Give me an example of how you keep track of details while engaging in conversation.

      How to Answer

      Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

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  • 6. How would you rate your comfort level receiving money and counting back many to our customers here at City National Bank?

      How to Answer

      As a Teller with City National Bank, you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at. Your interviewer will be looking to hear about any direct experience that you have in handling money during your career. As you talk about any experience that you do have, be sure to make it clear that you take pride in the accuracy of your work and that you show honesty and integrity that all you do in working with sums of cash.

      Written by Ryan Brunner on October 8th, 2020

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  • 7. If hired for this role with City National Bank, how would you handle a large workload of clients working through a mortgage process?

      How to Answer

      At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of City National Bank.

      Written by Ryan Brunner on October 8th, 2020

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  • 8. If you were on the job here at City National Bank and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?

      How to Answer

      If hired for this role at City National Bank, you will have the opportunity to interact with a wide variety of customers. Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. Whether a customer is looking to transfer money to another country or some other odd request, your interview is hoping to learn that you are able to think on your feet and not get flustered in any situation you may face on the job. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job.

      Written by Ryan Brunner on October 8th, 2020

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  • 9. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

      How to Answer

      While working at City National Bank you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.

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  • 10. How would you respond to a customer complaint?

      How to Answer

      The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.

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  • 11. If a customer at City National Bank had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

      How to Answer

      As you look to interview for a Personal Banker position with City National Bank, be sure to expect a question or two that really digs into the technical abilities that you would bring to the position in the form of a hypothetical situation that you will likely face in this role. This question is allowing your interviewer to gain insight into your knowledge of sound financial savings philosophies so be sure to talk about important aspects of a customer's finances that can impact their ability to save. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation.

      Written by Ryan Brunner on October 8th, 2020

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  • 12. As a Personal Banker at City National Bank, how would you select products to suggest to our customers?

      How to Answer

      At the heart of the role of a Personal Banker falls your ability to use your sales skills and customer service skills to match products that best suit each individual customer's needs. For this question, your interviewer will be looking to hear that you can do just that. As you answer this question, highlight your ability to learn and know the entire catalog of financial products you would have at your disposal and then switch to your sales skills mode where you talk about tailoring packages to each individual based on their needs. To really sell your interviewer on your ability, try to use a real world example where you used features and benefits to meet someone's needs in a sales related situation.

      Written by Ryan Brunner on October 8th, 2020

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  • 13. Here at City National Bank, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

      How to Answer

      At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. When these situations happen during times where the lobby is busy with other customers, you will be required to speak with customers in a very quiet manner. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at City National Bank and talk about how you will go about ensuring that a customers private information is kept private. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well.

      Written by Ryan Brunner on October 8th, 2020

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  • 14. Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?

      How to Answer

      Your ability to handle conflict will be an important part of this role with City National Bank. Tellers are often the first line of defense with customers that call or come into the branch and you will be relied upon to help diffuse any situation that could get out of hand with customers. In your answer, try to focus on your communication skills that you feel are vital to your success in these situations. As you think of a situation you've been in to use in this situation, make sure that you can demonstrate the steps that you took to ensure that the unhappy customer or colleague left the situation in a much better place.

      Written by Ryan Brunner on October 8th, 2020

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  • 15. What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?

      How to Answer

      As the customers of City National Bank become more virtual, a good chunk of business transactions happen over the phone. In this role, you will be expected to bring solid skills in handling the technical side of the phone system and great communication skills to handle customers when not face to face. In your answer, talk about any experience you have in working a multi-line phone system. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone.

      Written by Ryan Brunner on October 8th, 2020

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  • 16. Tell me about a time when you demonstrated you were trustworthy.

      How to Answer

      To show City National Bank that you are reliable share an example from your work experience that is relevant to the position.

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  • 17. Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?

      How to Answer

      This is a question that is being posed to you that gives you a chance to show your ability to overcome adversity and handle yourself with integrity during a time of failure. Your job in answering this question will be to prove that you can cope with failure in a productive way that leads to making the situation right and learning lessons for the future. As you prepare for a question like this for your interview with City National Bank, think of a situation where you can highlight both of these things and don't hesitate to tell your interviewer the reasons why the failure occurred. Your interview fully understands that you are a human that makes mistakes and as long as you take a lesson moving forward, you will be in great standing with them.

      Written by Ryan Brunner on October 8th, 2020

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  • 18. Customer service is the name of our game at City National Bank. If hired for this role, how would you be able to provide the best customer service possible to our clients?

      How to Answer

      While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation to success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at City National Bank is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere and see an impact financially because of it. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and talk about the interpersonal skills you possess that make this possible.

      Written by Ryan Brunner on October 8th, 2020

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  • 19. If a client here at City National Bank were to be denied the financing that they desire, how would you handle that situation?

      How to Answer

      As a Loan Officer at City National Bank, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to City National Bank for business in the future.

      Written by Ryan Brunner on October 8th, 2020

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  • 20. Tell me about your cash handling experience.

      How to Answer

      Share some of the details of your experience in cash handling, which are relevant to the position.

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  • 21. As a Personal Banker with City National Bank, why is providing tailored customer service important? How would you make this a priority if hired for this role?

      How to Answer

      In the banking industry, customers all have very unique financial situations and personality types so a very customized approach is required to make each customer feel valued. In this role as a Personal Banker, your customers will expect that you tailor your approach to meet their needs. As you answer this question, be sure to talk about the ways that you get to know your customers to best work with them. On top of that, explain the importance of taking an empathetic approach with your customers and talk about why an empathetic approach is important when working with a customer on their financial needs.

      Written by Ryan Brunner on October 8th, 2020

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  • 22. What ideas could you bring to City National Bank to help grow revenue in this branch?

      How to Answer

      If hired as the next Branch Manager at City National Bank, one item that you will be continually tasked and evaluated on is your ability to help grow revenue at the branch through new customer acquisitions and increased sales of banking products. This question gives you the chance to cite your revenue growing skills and how you will apply them to the banking industry. Prior to your interview, be sure to do your research on growth and revenue in the banking industry and think of a creative way or two that can really sell your interviewer on your ability to help drive increased revenues at the branch you are interviewing with.

      Written by Ryan Brunner on October 8th, 2020

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  • 23. How do you stay organized?

      How to Answer

      Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also necessary for accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.

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  • 24. At City National Bank, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

      How to Answer

      As a Personal Banker with City National Bank, you will be dealing with a wide variety of clients and your interviewer will be looking to hear that you are able to tailor your approach to working with many different personalities while maintaining a knowledgeable and professional approach with each person. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand.

      Written by Ryan Brunner on October 8th, 2020

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  • 25. What do you want to accomplish at City National Bank?

      How to Answer

      Set some goals so that you can share how this position at City National Bank will help you to achieve them and how you will add value to City National Bank along the way.

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  • 26. How do you build rapport with those that you work closely with?

      How to Answer

      The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with City National Bank will find you face to face with many customers. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. As you answer, be sure to talk both about why you feel that building rapport is important and the ways that you go about building rapport to those that you work with. If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at City National Bank.

      Written by Ryan Brunner on October 8th, 2020

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  • 27. Why do you want to pursue a career in the banking industry?

      How to Answer

      Before your interview, take some time to think through your career goals. City National Bank is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!



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  • 28. To get to know what type of leader we'd be hiring at this branch of City National Bank, how would you describe your management style?

      How to Answer

      With your interviewer looking to hear your thoughts on what type of leader you will be, make sure not to use generic labels of different leadership styles. Rather, try and remain focused on your ability to build and maintain an effective team based atmosphere as the success of any branch at City National Bank will rely on the Branch Manager's ability to do so. From there, talk about your specific skills and abilities that will really be able to foster that team atmosphere to promote branch growth and employee satisfaction moving into the future.

      Written by Ryan Brunner on October 8th, 2020

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