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Loan Officer Interview
Questions

34 Questions and Answers by Ryan Brown

Updated August 17th, 2018
Question 1 of 34
Tell me about your marketing skills, and where in the past you have demonstrated these abilities.
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How to Answer
As a Loan Officer, bringing in business and attracting clients is a key part of your role, and you are great at it! What community activities are you a part of? Are you a part of any professional associations? Are you on any Boards? Anywhere you go, you are a face for your company and 'marketing' to other people when you talk about your job. Maybe you have attended after work socials or business presentations. All of these are great marketing events! Begin by sharing how you have marketed your job to others to bring in additional business. Next, share a story of a time when you were successful at bringing in a client due to your marketing expertise. Discuss where you met the client, how you simply mentioned your role as a loan officer, and how that client ultimately came to you through that simple interaction for their next loan.
34 Loan Officer Interview Questions
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  1. Tell me about your marketing skills, and where in the past you have demonstrated these abilities.
  2. Do you feel it is better to work with 5 great realtors, or spread yourself over 20 mediocre realtors?
  3. Do you use social networks to generate leads? Do you feel comfortable with this tactic?
  4. Are you efficient and organized with paperwork?
  5. Why is it important to work with the best realtors?
  6. How do you power through and remain focused while finishing paperwork? How important is it to properly complete all paperwork?
  7. What's your ideal company?
  8. Do you have any questions for me?
  9. What experience do you have in this field?
  10. What sales experience do you have?
  11. What attracted you to this company?
  12. Are you willing to work overtime, nights, weekends?
  13. Are you applying for other jobs?
  14. What is the toughest problem you've had to face? And how did you overcome it?
  15. Tell me about yourself.
  16. What have you done to improve your knowledge in the last year?
  17. Have you ever been asked to leave a position?
  18. What is your greatest strength?
  19. What interests you about this job?
  20. What applicable attributes do you have?
  21. What do you know about this organization?
  22. What's the last book you read?
  23. What do co-workers say about you?
  24. Are you willing to travel?
  25. Why are you the best person for this job?
  26. Why do you want to be a loan officer?
  27. What are your weaknesses?
  28. Do you know anyone who works for us?
  29. What challenges are you looking for in a position?
  30. Are you a team player?
  31. Where would you like to be in your career five years from now?
  32. How do you handle stressful situations?
  33. How do you feel when you cannot deliver a loan to a family that desperately wants a new home?
  34. What are you most proud of?
15 Loan Officer Answer Examples
1.
Tell me about your marketing skills, and where in the past you have demonstrated these abilities.
As a Loan Officer, bringing in business and attracting clients is a key part of your role, and you are great at it! What community activities are you a part of? Are you a part of any professional associations? Are you on any Boards? Anywhere you go, you are a face for your company and 'marketing' to other people when you talk about your job. Maybe you have attended after work socials or business presentations. All of these are great marketing events! Begin by sharing how you have marketed your job to others to bring in additional business. Next, share a story of a time when you were successful at bringing in a client due to your marketing expertise. Discuss where you met the client, how you simply mentioned your role as a loan officer, and how that client ultimately came to you through that simple interaction for their next loan.
2.
Do you feel it is better to work with 5 great realtors, or spread yourself over 20 mediocre realtors?
5 great realtors! Having great relationships often leads to the best business partnerships. It is easier to manage the fewer number of partnerships, and you can create a better streamline of business. Tell the interviewer that investing in relationships with great realtors brings more business. Share that they sell more homes, and you can invest more time into a fewer number of relationships. So, it's a win-win!
3.
Do you use social networks to generate leads? Do you feel comfortable with this tactic?
Absolutely! Knowing someone who knows someone is often one of the best ways to bring in new clients. Word of mouth is greatly effective, and interviewers want to hear that it works for you. Begin by sharing about a time when someone you knew referred another person to you. Share how you knew the person and why they referred the other person to see you for assistance with a loan. Next, share that social networks are a great means of bringing in additional business, and you can utilize it through referrals or to open doors for you to get introduced to additional people.
4.
Are you efficient and organized with paperwork?
Absolutely! The interviewer needs to hear that you have a system for being efficient and staying organized with your paperwork (electronic or hard copy). Tell the interviewer how you keep your paperwork organized. Perhaps you have bins to sort paperwork into. Maybe you utilize file folders. Or, maybe you keep things in a 3-ring binder. Whatever method works for you, share how you operate. Next, share your system for when you complete paperwork. Do you always complete your paperwork first thing in the morning? Do you split it up between morning and end of the day? Share what route you typically take!
5.
Why is it important to work with the best realtors?
A few solid responses will include:

- The best realtors will sell the most homes resulting in more referrals to you for loans.
- The best realtors work with the highest paying clients; therefore, you will receive the highest dollar amount loans.
- The best realtors know the most people, and it is a great way to receive referrals from other realtors.
6.
How do you power through and remain focused while finishing paperwork? How important is it to properly complete all paperwork?
Paperwork details (hard copy or electronic) are extremely important! Interviewers need to hear that you are focused on the details, and you recognize how important every aspect of the loan paperwork is. Begin by telling the interviewer that you understand how important the details of the loan paperwork are. Mention how you stay focused. Maybe you set aside a couple of hours at a time where all you do is paperwork. Maybe you shut your office door, so you can stay tuned in. Perhaps you complete all of your paperwork at the same time every day. Whatever tactic works for you, be sure to share it with the interviewer.
7.
What's your ideal company?
Where is the perfect place for you to go to work each day? You do not need to name a specific company. Focus on qualities of an ideal company instead! What type of environment do you hope to walk into each day? What kind of schedule does this company have you work? What is the senior leadership team like? What is their culture? Is it a large company or a small company? What kinds of benefits does this company have? Simply share your vision for the perfect company to work for!
8.
Do you have any questions for me?
We recommend that you always ask, "Why is this position available?" The interviewer's response will give you great insight into how solid of an opportunity this will be for you. If the past person was promoted, it is probably a good sign! If the past three people left the company, you may want to do some digging to see why loan officers keep leaving the organization. If it is a new position for the company due to growth, that is also a great sign!
Ryan's Answer
"Why is this position available?"
9.
What experience do you have in this field?
This one should be easy! Simply share what other financials you have worked for, your job title with each company, and how long you worked there. Mention if you ever received a promotion, and share if you have a degree in a related field such as Financial Management.
10.
What sales experience do you have?
You will provide the interviewer with an overview of your sales experience by sharing where you worked, your job title, the types of sales you did, and how long you worked there. Be sure to mention that you enjoyed the sales aspect in each of these roles!
11.
What attracted you to this company?
The interviewer wants to hear that you are passionate about working at this company. What attracted you to apply? Does the company have a great mission and vision? Do they have the best reputation in your area? Have you heard great things about working for them? Do you have friends who work for the organization? Or, maybe you have had your eye on the company for a while due to their great family oriented lifestyle and excellent benefits. Whatever attracted you, share it with the company. Your passion will automatically come through in an honest response.
12.
Are you willing to work overtime, nights, weekends?
Be candid and open with the interviewer expressing what type of availability you have. Be sure to factor in your children's activities, and mention that you are willing to help out as necessary at special company events to help draw in new business.
13.
Are you applying for other jobs?
Don't be afraid to share if you are applying with other companies too. It can be used to your advantage to obtain a quicker & better job offer. Simply share if you are applying for other jobs. You do not need to share which companies or how many companies; a simple yes or no is sufficient. Next, mention if you have any additional interviews already scheduled, and be sure to share that you are most interested in this job that you are currently interviewing for!
14.
What is the toughest problem you've had to face? And how did you overcome it?
Think back through your career thus far. If you are a more recent graduate, include your schooling too. What is the hardest day you have faced? What challenge kept you up at night? What problem took the most amount of time to solve? The answers to these questions will help lead you to the toughest problem you have faced. Begin by sharing a high-level overview of the problem. The interviewer is most concerned with how you overcame the problem, so go more into depth with how you worked through the problem. Be sure to mention how long it took you to overcome the problem, and share that you never let the problem get the best of you. A positive attitude is key! Finally, mention what you learned from that experience and what you would do differently if a similar problem occurred again in the future.
15.
Tell me about yourself.
A few work-related facts plus a few fun personal facts are a great approach to answering this question. Start off by sharing where you are originally from. If you went to college, share where you attended school as well as what degree you received. Next, mention the names of the past 2-3 companies you have worked for as well as your job titles in each role and how long you were employed with each place. Finally, mention a few fun things about yourself sticking with pets, hobbies, your kids, and any fun hidden talents you might have.
Ryan's Answer
"I have three beautiful children, and we spend a lot of time at the ball fields and at dance recitals these days. We love cooking gourmet meals in our tiny kitchen, and oddly enough, I am a fantastic beat boxer!"
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