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Human Resources Manager Interview

47 Questions and Answers Written by Professional Interviewers

Question 1 of 47
Describe a situation where you had to multi task.
User-Submitted Answers
Every day I multi-task. There are tasks that have to be accomplished on a daily basis and there are always emergencies that come up that have to be dealt with.
I have had to multi task on numerous occasions. My personnel officer resigned with no notice and I had to act as HR Manager and personnel officer until I could get the position filled. I gathered my team together for their input. Since we are a "family", everyone was willing to assist. I prioritized my tasks and was willing to work through my breaks, lunch hours and overtime to complete the tasks.
Multi task in the area of termination and onboarding.
I have to multi-task on numerous occasions. I would prioritize the task from most important to least important. I would create a spreadsheet with each task and estimate the time it would take to complete each task. I would have no problem delegating assignments to my team should I need to do so.
It was during school term. When I not only have to manage attending lectures, doing reports, projects, preparing for exams but I also have other commitments such as volunteering outside school. This means being able to multitask, to find out your priorities and setting time to do it. Time is never enough, but it depends on how you assign and manage it.
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Question 2 of 47
Describe a time when you had to make a difficult decision that involved either a disciplinary action or a termination.
User-Submitted Answers
I have had to discipline and/or terminate employees on numerous occasions. This is not a problem for me because everyone that works with me understands my view - what's right is right and what's wrong is wrong. My team should always thrive to do the right thing.
Administrative person who's house burned down.
We had an indidual that had no PTO and continuestly was adbsent.
I have had to discipline and/or terminate employees on numerous occasions. I have never had a problem with this because all of my employees know how I feel. What is right is right and what is wrong is wrong. Everyone should always do the right thing.
Question 3 of 47
Describe a situation where you were under a great deal of pressure. How did you handle it?
User-Submitted Answers
I recall being in a situation under a great deal of pressures on several occasions. The most recent incident occurred when my HR Assistant informed me she would be utilizing personal benefit time during our busiest season. My personnel section was already understaffed so I brought the remaining team together to discuss the situation. I wanted to get everyone's input so this would be a team effort. I divided the HR assistant's duties and responsibilities equally amongst the team, including myself. My team is like a family and everyone was will to take on extra responsibilities to get the job completed accurately and efficiently.
I have been under a great deal of pressure on numerous occasions. I have no problem with this. I analyze the situation (or task), gather input from my team, and do what it takes to get the job completed accurately and efficiently. We worked through breaks, lunch hours and overtime. This was a team effort and everyone did their part because we have a "family" environment.
Question 4 of 47
What would you measure to determine whether the Human Resources department was doing an effective job for the company?
User-Submitted Answers
I would meet with each manager of the department to obtain input on their thoughts of the HR department and its effectiveness. I would also look at the retention rate of employees.
I would measure by how high there turn over is.
How long people stay in their jobs.
Question 5 of 47
What types of efforts are you making to serve your customers and to exceed customer expectations?
User-Submitted Answers
I continuously attend new customer service trainings so I can keep ahead of the competition. I reach out to customers to ensure they are happy with our services.
Anticipate their needs, respond quickly to their needs, be consistent.
Question 6 of 47
Have you ever had to juggle two or more projects at the same time?
User-Submitted Answers
I have juggled with two or more projects on numerous occasions. I actually had to perform my HR Manager position while also performing the Personnel Officer position during our busy winter season. I was will to do whatever it took to get the job completed accurately and efficiently.
Yes. During school term. Once I have 3 project at one go, two modules project and one final year project. It was difficult trying to find common time to discuss group work with my group mates as every one of us has our own other commitments. But i'm glad that my team was always able to do so, even if sometimes some were not able to attend the meeting physically, we would still contribute my uploading our assigned task on google doc so as not to delay any other works. Afteralls, it depends on how you schedule and manage your time well because time is never sufficient.
Question 7 of 47
How do you define great customer service?
Question 8 of 47
What are some of the things you are doing to ensure the effectiveness of the team you are leading?
User-Submitted Answers
What are some of the things you are doing to ensure the effectiveness of the team you are leading as hr manager?
Question 9 of 47
Have you been on a dysfunctional team? What did you do as a team member or team leader to address the problems?
Question 10 of 47
How are you gathering feedback from your customers and how do you use this feedback?
Question 11 of 47
Tell us about an innovation that you've introduced in your work area.
Question 12 of 47
What have you done to introduce change or redefine the way work gets done in your area?
Question 13 of 47
What kind of system or method are you currently using for reporting progress on your work?
User-Submitted Answers
What kind of system or method are you using for reporting progress on your work as HR manager ?
Question 14 of 47
How do you follow through on projects that you delegate to others?
Question 15 of 47
Give me an example of the type of work experience you have had on a day-to-day basis with the public.
Question 16 of 47
What has been your most rewarding experience dealing with the public?
Question 17 of 47
Give me an example of a time when you were able to help an angry customer with a problem.
Question 18 of 47
What do you do on an ongoing basis to keep your professional skills up to date?
Question 19 of 47
What would others say about how you handle customers?
Question 20 of 47
Do you like working with the general public?
Question 21 of 47
Give me an example when you were praised for your people skills in a past job.
Question 22 of 47
How many people have you supervised at one time?
Question 23 of 47
How would you define a dependable employee?
Question 24 of 47
Are you known as a dependable individual?
Question 25 of 47
Give me an example of the last major project you worked on.
Question 26 of 47
Tell me about a crisis you encountered at work and how you handled it.
User-Submitted Answers
My boss was walked out with no notice to me. I had to assume his duties and responsibilities for several months. This was not a problem since I had taken the initiative to perform most of his duties since he was frequently out of the office.
Question 27 of 47
Explain how you motivate your human resource department employees.
Question 28 of 47
How do you assist your employees with reaching their professional development goals?
User-Submitted Answers
I assist my employees with reaching their professional development goals by meeting with them on a periodic basis to get their input about their duties and responsibilities, as well as their thoughts about the company. I am always open for the employees to attend training as much as possible.
Question 29 of 47
How did you determine or contribute to determining the priorities for the Human Resources department in your most recent position?
Question 30 of 47
What do you think are the most important roles of the Human Resources department in relation to employees in an organization?
Question 31 of 47
If you were the decision maker, what programs for people would be your priority in an organization?
Question 32 of 47
Thinking back over your college years and your job experiences, have you ever helped to initiate a change? Describe.
Question 33 of 47
Tell me about the last time that you undertook a project that demanded a lot of initiative.
Question 34 of 47
Describe a recent unpopular decision you made and what the result was.
Question 35 of 47
Give an example of a time when you had to be relatively quick in coming to a decision.
Question 36 of 47
Tell me about a time when you were able to overcome an obstacle in a creative manner.
User-Submitted Answers
I overcame an obstacle in a creative manner when my HR assistant informed me she was going to be out for an extended period of time during our busy season. I analyzed the situation, involved any input from my remaining team and we were able to overcome any obstacles utilizing minimal staff.
Question 37 of 47
Tell us what you do to ensure that you meet the work commitments you make to others?
Question 38 of 47
What do you expect someone you supervise to do if she disagrees with you?
User-Submitted Answers
I expect subordinates to sometimes disagree with decisions I make. I welcome their input and accept that they may have some good ideas that I may have overlooked. I would allow them to explain their point-of-view and take this into consideration. However I would let them know that I am their boss and I will make the final decision. Unless they feel it is a safety issue or an ethical issue, I would expect the employee(s) to perform the task.
Question 39 of 47
What are your key skills?
User-Submitted Answers
I am a very people-person. I believe a happy work environment and/or happy work place makes a successful company. I am detail-oriented and possess excellent oral and written communication skills. I have the knowledge, skills and abilities, along with the education and experience, to be successful in this position.
Question 40 of 47
Unfortunately every office has personality conflicts. What do you do when you work with someone you don't particularly like?
User-Submitted Answers
I have encountered this in the past. I put any personal differences to the side and concentrate on doing the best job I can. If someone doesn't like me, I find it is usually that person's problem. I try to get along with everybody.
Question 41 of 47
Have you ever been in a situation where the majority disagrees with you? What did you do?
User-Submitted Answers
Yes, I have been in a position where the majority has been in disagreement with me. This happened when we were in the middle of our busiest season and the central office wanted to utilized new procedures at the last minute. I met with my team and they were very upset at first. However, after we discussed the new procedures and how they can benefit us in the future, we were able to complete our duties and responsibilities with no problems.
Question 42 of 47
What was the most difficult period in your life, and how did you deal with it?
User-Submitted Answers
The most difficult period in my life was when I lost my younger brother to suicide approximately 5 years ago. I still deal with this on a daily basis but I have the support of family and friends that I can talk to anytime.
Question 43 of 47
Describe a situation where you were able to use persuasion to successfully convince someone to see things your way.
User-Submitted Answers
I have used persuasion to successfully convince someone to see things my way on numerous occasions. Recently, I had a manager who always ruled by threats. After numerous meetings and "small talks" he was able to overcome this. He still thanks me today for helping him with this.
Question 44 of 47
Give two examples of things you've done in previous jobs that demonstrate your willingness to work hard.
Question 45 of 47
Give an example of how you have acted with integrity in your job.
Question 46 of 47
Why do you want to be a Human Resources Manager?
Question 47 of 47
Indicate some of the significant development efforts you have undergone in the last few years.

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