25 Controller Interview Questions & Answers
Below is a list of our Controller interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Identify a time when you made a mistake and the actions you took to correct it.
How to Answer
Everyone makes mistakes, so don't be tempted to say you don't! This is a good opportunity to show that you don't let a bad situation become worse. It an opportunity to speak to your honor and integrity.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"One time in my accounting manager role I noticed I had made an error in a calculation that impacted the monthly financial statements. The draft financials had already been distributed to the leadership team. I was embarrassed, but I knew the situation would be made worse if I waited or failed to say anything. I told the Controller what had happened, and we agreed that it was best if I made the correction and then redistribute the package. It ended up not being a huge deal, but it drove me to review my work even more thoroughly before distributing to others."
Written by Brian Schuchart on December 19th, 2020
2. How have you interacted with the tax department in your previous roles?
How to Answer
A key job duty of a Controller is to understand taxation and be able to effectively work with the tax department. Most tax departments report to the CFO and are responsible for the filing of tax returns, payment of taxes and the accounting entries related to income tax expense, taxes payable and deferred income tax.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"The relationship between a controller and the tax department is vital. In past roles I was responsible for liaising with the tax group to understand changes in income tax expense and tax liability. I understand that a controller must understand the tax implications of various decisions and must stay up to date with the latest tax guidelines. I look forward to expanding my taxation knowledge even further as my career evolves."
Written by Brian Schuchart on December 19th, 2020
3. In your opinion, why is it important for organizations to have effective internal controls?
How to Answer
Internal controls are rules, regulations and safeguards that an organization puts in place to ensure integrity of financial information and to prevent fraud. There are several benefits to having robust and effective internal controls, including preventing fraud/theft, improving accuracy of financial reporting, and complying with laws and regulations.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"Internal controls are vital for organizations of all sizes. First and foremost, internal controls are necessary to be in compliance with all relevant laws and regulations. Additionally, strong internal controls are necessary to prevent fraud and theft by employees. Finally, strong and effective internal controls result in improved timeliness and accuracy of financial reporting, which makes for smoother audits."
Written by Brian Schuchart on December 19th, 2020
4. How do you manage your manager? In other words, what steps do you take to make sure you get what you need from your boss and make both your lives easier?
How to Answer
Also known as 'managing up', 'managing your manager' is a soft skill that can be developed over time. It essentially means doing whatever is necessary to make your manager's job easier. Some clear-cut benefits of managing up include increased productivity and better working relationships between boss and employee.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"I am a firm believer in the benefits of managing my manager. At the end of the day, I want to make his(her) life as smooth as possible. One area where I really focus on is communicating and prioritizing workload on a regular basis. This ensures that I'm always working on the highest-priority items. Another thing that is crucial is understanding my manager's style. For example, do they like regular check-ins by email throughout the day, scheduled catch-up meetings, etc. Then I tailor my communication to their style."
Written by Brian Schuchart on December 19th, 2020
5. Which financial statement do you feel is the most important and why?
How to Answer
Rather than give one answer, speak to the value of all three: the income statement, the balance sheet and the statement of cash flows. Each statement is vital in evaluating the financial health of an organization.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"I can't choose just one because each statement has immense value. First, you need the income statement to assess the profitability of the organization and to compare performance to benchmarks such as last year and budget. The balance sheet is important as it is a snapshot of the organization's financial position. It can be used to calculate important ratios that assess the health of the organization's finances. And finally, cash is king, so the statement of cash flows is extremely important when evaluating liquidity."
Written by Brian Schuchart on December 19th, 2020
6. What are some methods you use to motivate your team?
How to Answer
The job of an accounting professional can be stressful. As a leader, you will be expected to not only manage your employees but also help motivate them to complete difficult assignments and 'stay sane' during the more hectic times.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"First and foremost, I motivate my team by setting a good example. I show enthusiasm for new projects, find the best in all our partners in the organization, and try to keep things light. Second, I understand that not all team members are motivated by the same incentives. Some enjoy praise for their work, while others like to be rewarded with more responsibility. Getting to know my team members and what motivates them is key for any good leader. Third, I like to 'let loose' with my team during slower times. In the past, we have gone bowling, gone to a baseball game and had holiday parties."
Written by Brian Schuchart on December 19th, 2020
7. What is your approach to budgeting, forecasting and other forward-looking projections?
How to Answer
In addition to reporting on actual results, a controller will often also be responsible for budgeting, forecasting and other projections. Forward looking projections are part art and part science, so this question is being asked to learn about your thought process when there is some gray area.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"As accounting manager, I was responsible for the annual budget for our division, as well as reforecasting results throughout the year. Senior leadership, including the CEO, CFO and Controller, should drive the budget process, landing on acceptable revenue and profit growth rates in line with long term goals and investor expectations. Then, the Finance team builds a detailed budget that meets those growth targets. From a granular perspective, my approach is to always use last year as a benchmark. If a line on the P&L is projected to be different, I need to make sure I have a good reason why."
Written by Brian Schuchart on December 19th, 2020
8. How do you mitigate and manage stress?
How to Answer
The Controller position is stressful as it is visible to leadership and is constrained by tight deadlines. The role is responsible not only for their team but also for coordinating the work of several other departments. Stress is inherent, and this question helps assess how you would manage the stress.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"Due to tight deadlines and the demands of the controller role, stress is inevitable. However, there are steps I take to help mitigate stress. First, I try to spread out the work as much as possible. This includes completing the tasks I can before the crunch of monthly close begins. Also, spreading work amongst my team helps take things off of my plate so I can focus on higher priority items. When I do feel stressed, I like to exercise and cook to help alleviate the stress."
Written by Brian Schuchart on December 19th, 2020
9. Have you ever been involved in accounting software implementations?
How to Answer
It is common for companies to change or upgrade their accounting software every few years. A controller is heavily involved with all stages of the implementation. The implementation of these updates typically involves meetings with all stakeholders and user acceptance testing (UAT) to ensure proper implementation.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"Yes, at my current company we implemented new software two years ago. I was heavily involved with the process. First, we met with the IT consultants who were managing the implementation. In these meetings we discussed how we currently used our current software and what enhancements we would like to implement. Then, as the modules were built out I participated in user acceptance testing to make sure the modules were working properly. Finally, when modules were finalized I trained others on my team."
Written by Brian Schuchart on December 19th, 2020
10. How do you keep up with the latest developments in accounting principles?
How to Answer
This question is to see if you take the initiative to stay current on the latest accounting developments. If you are a CPA, talk about how you use mandatory continuing education requirements to stay up to date on the latest trends and regulations. Also, discussions with auditors is another great way to keep current on relevant developments.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"I stay up to date in various ways. First, as a CPA I am required to obtain 80 hours of continuing education every two years. I use this to my advantage by taking courses that are most relevant to my organization's industry. Secondly, I collaborate with our auditors who are experts on the accounting code. Confirming with them that I am correctly implementing certain complex accounting treatments is good practice. Lastly, I like to absorb information in other ways such as reading newsletters and participating in industry groups."
Written by Brian Schuchart on December 19th, 2020
11. Do you have any experience interacting with external auditors?
How to Answer
This is an opportunity to speak about your interaction with your previous employer's external auditing firm. A very key duty of any Controller is working with the auditors to ensure a smooth audit. Responsibilities include preparing working papers, completing checklists, completing balance sheet reconciliations, and attending audit planning meetings.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"Yes, I have ample experience interacting with auditors. My employer engaged Deloitte to perform our annual audit, and I would work with them throughout the year. It was my responsibility to prepare all of the footnotes to the financial statements in accordance with the latest GAAP principles. I was also responsible for documenting variance explanations. Additionally, I documented our internal controls for the auditors."
Written by Brian Schuchart on December 19th, 2020
12. What are the steps to the monthly financial accounting close?
How to Answer
This question is used to assess whether your understanding of the accounting close process aligns with the organization. Don't go into too much detail - rather, just hit the key steps and then ask how it compares or differs from the organization's process.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"First and foremost, there needs to be a closing calendar so that deadlines are set for all departments. Next, all data must be gathered. This includes departments such as payroll and accounts payable preparing reports needed for journal entries. Next, all journal entries are booked. After journal entries are booked and reviewed, financial statements are prepared and balance sheet reconciliations are completed. Finally, the results are reviewed with leadership. Is there anything I described that differs from the process here at XYZ Corporation?"
Written by Brian Schuchart on December 19th, 2020
13. How would your management style change in an increasingly remote environment?
How to Answer
This is a question to gauge how your management style has changed in recent months with many people working remotely. Even after things return to normal, remote work may continue to be more common across many industries.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"I have found that working remotely has required more flexibility from a manager perspective. Due to family and other personal demands, some employees may not be able to work a traditional 9-5 schedule. Given that fact, it's key that expectations are clear regarding when deliverables are due. Then it is up to the manager to trust that the team member will do what is necessary to meet those deadlines. I have also found that scheduled check-ins at mutually convenient times are helpful, as we can no longer 'drop by' our team members' desks for a quick chat."
Written by Brian Schuchart on December 19th, 2020
14. Describe how previous experience has prepared you for the Controller role.
How to Answer
Use this opportunity to expand on your experience as it specifically relates to the Controller role. Some key areas to highlight, if applicable, include: performing 'nuts and bolts' accounting functions in early roles (journal entries, balance sheet recs, etc), working adjacent to internal/external auditors and tax department, and managing staff.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"I believe my past experience in previous roles has prepared me well for the Controller position. I have a strong foundation in financial accounting, having started my career as a staff accountant that was responsible for closing the books for three cost centers. Next I grew into a manager role where myself and three staff accountants were responsible for the financial reporting of three divisions with average annual revenue of $3M. It was in this manager role that I developed 'soft skills' that helped me become a better leader. Finally, I have had experience in my previous roles interacting with other key stakeholders such as internal and external auditors, and tax."
Written by Brian Schuchart on December 19th, 2020
15. Do you have experience handling massive amounts of data? Give an example of how you used data to solve a problem?
How to Answer
Due to the advancement of technology, accountants have the ability to take massive amounts of data and analyze it . Give a specific example of a time when you used data to answer a question or solve a problem.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"Yes, we used Big Data frequently at my current employer, ABC Retailers. One way we were able to use Big Data to our advantage was for estimating Sales Returns. Rather than use a high level percentage of sales, we were able to drill down to each product sold and assign a historical return rate. This allowed for a more precise estimate in the month of sale, and required fewer adjustments in subsequent periods."
Written by Brian Schuchart on December 19th, 2020
16. Have you ever had to explain complex accounting concepts to non-finance leaders? How did you go about that task?
How to Answer
This is a question to gain insight into your communication skills. Controllers and other financial leaders will often need to present to other leaders who may not have strong financial backgrounds. Give a specific example of a time when you were able to communicate with other non-finance functions.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"When I was Accounting Manager at ABC Retailers, we noticed that bad debt expense was higher than normal. After analyzing the situation, we determined that our sales teams would need to change their product selection in order to return bad debt expense to an acceptable level. In order to do this effectively, I first needed to explain what we were seeing on the accounting side and the impact to the financial statements. I created a deck that laid out some concepts like accrual accounting and the components of how bad debt expense was measured. These were concepts I knew the audience would not be familiar with. Then, I gave examples of what steps could be taken from the sales side and the impact it would have financially."
Written by Brian Schuchart on December 19th, 2020
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17. What skills or qualities do you believe a good leader should possess?
How to Answer
The interviewer is looking to gain some insight on what you look for in a leader as well as what your leadership style might be. Highlight that a good leader should have the ability to coach their employees, balance motivating and placing trust in their team, and be able to anticipate and react to changes. Think about what you value in leadership, whether from prior managers or from your own experience leading.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"I believe a good leader should be able to help both their company and their people grow. To help their company grow, I believe that a leader should be analytical and flexible so they can anticipate and react to changing situations. To help their employees grow, I think that a leader should be able to educate, motivate, and trust their employees."
Written by Brian Schuchart on December 19th, 2020
18. What skills or qualities do you believe a good accountant should possess?
How to Answer
It is always a good idea to review the job description thoroughly prior to your interview, and this question will definitely require that prior research. You want to touch on skills that they indicate and include any that you know to be pertinent, as well. Highlight that an accountant should have good technical skills, good character (pertaining to honesty, integrity, trustworthiness) and will be thorough when it comes to reviewing statements and catching errors.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"I believe a good accountant should first have the technical skills required to do the job. Secondly, I believe the person should be trustworthy and have integrity to speak out if they see something wrong. Finally, I believe that a good accountant should be able to limit errors and mistakes by being detail oriented and meticulous when it comes to reviewing work."
Written by Brian Schuchart on December 19th, 2020
19. What is your experience with presenting to senior executives?
How to Answer
The interviewer is likely asking this question because it will be expected of you in the role. You might find details pertaining to this in the job description, so always look back over it prior to your interview. Highlight that you have experience presenting in front of leadership and also that you are comfortable doing it. Be specific with what you presented. For example, monthly results, pitches for new initiatives, and so on.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"I have ample experience getting in front of leadership and presenting. In my previous role as Account Manager, I would present to the CEO, CFO and other senior leaders during our monthly finance review meetings. I always felt the need to prepare in advance for any questions that might arise, and would often circle back promptly on follow-ups that developed during those meetings."
Written by Brian Schuchart on December 19th, 2020
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20. What ERP systems have you used?
How to Answer
ERP systems are robust software systems that combine accounting with other functionality such as inventory management, payroll, etc. Popular systems include SAP, Hyperion, and Oracle. Being able to effectively use these systems are a must for a Controller and their team.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"At my last company, we used SAP. Specifically, I utilized SAP to load journal entries, generate financial reports, and run custom queries to feed robust analysis reports. I have also used Hyperion and Oracle in previous roles, so I welcome the challenge of learning a new software and getting it to work for my needs."
Written by Brian Schuchart on December 19th, 2020
21. What experience do you have with developing business metrics?
How to Answer
Business metrics are key performance indicators that can be used to measure the health of the company financially. For example, Days Sales Outstanding (DSO) measures the health of Accounts Receivable. If the days outstanding get too high, then there is an issue with collecting receivables which could present a cash flow problem. Use this question to demonstrate the depth of your industry knowledge. Your interviewer will want to see that you are easily able to explain these concepts.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"In my last role as Accounting Manager, I created a one page summary entitled Health of Financial Indicators that I would prepare along with the monthly financial reports. The summary included metrics such as Days Sales Outstanding, Days Payable Outstanding, and Free Cash Flow Conversion Rate. The report allowed me and leadership to identify any trends in the business that should be looked at further."
Written by Brian Schuchart on December 19th, 2020
22. What is the role of a Controller as you understand it?
How to Answer
You will want to touch on most of the following key Controller responsibilities: plan and coordinate all accounting functions (such as A/R, A/P, etc), prepare internal and external financial statements, coordinate with external auditors, evaluate the effectiveness of accounting software and internal controls. Exclude any that may not apply for the specific job for which you are interviewing by scanning the job description.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"The controller role has many responsibilities. First, the controller is responsible for directing the financial reporting process. This includes making sure all business functions (such as Treasury, Accounts Payable) are aligned and all data is readily available to produce the financial reporting. They must coordinate with internal and external auditors to ensure smooth audits. They must also assess that all controls and systems are functioning properly. Finally, they must be an effective leader."
Written by Brian Schuchart on December 19th, 2020
23. What attracted you to the Controller role here at our corporation?
How to Answer
This is a good opportunity to emphasize why your skills and experience align nicely with the responsibilities of the Controller role. Also highlight why the organization itself was attractive. When preparing your response to this question, review the job description, company website, and your own resume. Use the information you find to reflect on why you are so interested in this position and company, and outline a few to have ready for the interview.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"Throughout my career, I have steadily taken on more and more responsibility in the financial accounting function, including leading a team in recent years. I believe serving in a Controller role is the next logical step in my career. I have a passion for accounting and for leadership. Additionally, joining a company with a reputation for excellence such as XYZ Corporation is very appealing to me. The organization's mission aligns nicely with my personal outlook."
Written by Brian Schuchart on December 19th, 2020
24. Where do you see yourself in five years?
How to Answer
This question is common in interviews, so you want to be prepared for it. You want to demonstrate your interest in growing professionally, and it's even better if you mention desiring stability in advancing within an organization that promotes upward mobility. If you're not sure where you see yourself in the future, then that's okay! Be honest, and also share the work you are doing to establish your path.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"If I am fortunate enough to be hired for this role, my goal in the near term is to get up to speed on my responsibilities and learn as much as possible about the organization. From there, as long as I feel empowered to drive growth for the company and continue learning and growing professionally, I think I would be very fulfilled."
Written by Brian Schuchart on December 19th, 2020
25. Give an example of a time when you implemented a policy or procedure that improved a process.
How to Answer
Think back to a previous role and give a specific example. Aim for an example that shows that the result was increased efficiency. If possible, quantify the impact in dollars saved/generated or hours saved.
Written by Brian Schuchart on December 19th, 2020
Answer Example
"When I was accounting manager at XYZ Corp, I implemented a procedure that required my team to follow a uniform checklist during each monthly close. I would only review each team member's work after they completed the checklist. By following the checklist, the team members self-reviewed their work and caught mistakes before I performed my review. We estimated that this resulted in five hours being saved each month, which could then be used for higher priority work."
Written by Brian Schuchart on December 19th, 2020