MockQuestions

Navy Federal Credit Union Mock Interview

To help you prepare for a Navy Federal Credit Union job interview, here are 40 interview questions and answer examples.

Navy Federal Credit Union was updated by on July 22nd, 2022. Learn more here.

Question 1 of 40

If you have 25 horses and no timer, how many races would you have to run to figure out the top 5 fastest horses?

This is a test of your analytical skills. Vocalize your answer to exhibit your thought processes and problem-solving. Also, take advantage of this opportunity to showcase your communication skills. Whether you find the answer to the question before the interview is beside the point. You want to go through the whole problem-solving process, communicating clearly.

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40 Navy Federal Credit Union Interview Questions & Answers

Below is a list of our Navy Federal Credit Union interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Analytical

    1. If you have 25 horses and no timer, how many races would you have to run to figure out the top 5 fastest horses?

  • Attendance

    2. How was the drive in?

  • Availability

    3. What is your availability?

  • Behavioral

    4. Do you have any questions about Navy Federal Credit Union or this job?

  • Behavioral

    5. Looking back to your most recent performance review, what was one area for improvement and one positive?

  • Behavioral

    6. What do you enjoy about working in the banking industry?

  • Behavioral

    7. One small error can throw off our entire balance. How do you react when you do something wrong at work?

  • Behavioral

    8. How do you maintain your patience and emotional equilibrium, even in the most challenging situations?

  • Behavioral

    9. What do you believe we can improve on at Navy Federal Credit Union?

  • Behavioral

    10. If hired, how will you build trusting relationships with our clients and your co-workers?

  • Behavioral

    11. Have you ever been terminated? If so, what were the circumstances surrounding your termination?

  • Behavioral

    12. Do you consider yourself a logical person, able to make sound judgments under pressure?

  • Behavioral

    13. Are you okay with routine work, or do you prefer varied responsibilities?

  • Behavioral

    14. In this role, you’ll be responsible for high-level cash handling, requiring you to be detail-oriented, accurate, and honest. Does this describe you?

  • Behavioral

    15. What bores you, causes you stress, or makes you feel burned out with the work you do?

  • Behavioral

    16. Tell me something about yourself.

  • Behavioral

    17. What is your desert island movie?

  • Career Goals

    18. Tell me about one career achievement you have set for yourself this year.

  • Career Goals

    19. How much do you earn in your current role?

  • Customer Service

    20. How would you handle a customer who strongly disagrees with a Navy Federal Credit Union policy?

  • Customer Service

    21. How will you prioritize the needs of the members of Navy Federal Credit Union?

  • Customer Service

    22. Share an experience where you dealt with a difficult personality and explain how you managed it without involving your supervisors.

  • Customer Service

    23. What is your philosophical approach to customer service?

  • Customer Service

    24. Walk me through your customer service training.

  • Education

    25. Do you have any formal education that will lend to your success in this role?

  • Education

    26. Do you have plans for continued education?

  • Experience

    27. How do you plan, organize, and prioritize your work?

  • Experience

    28. What does time management mean to you?

  • Experience

    29. Your background is not in banking. Tell me what skills and characteristics qualify you for this position with Navy Federal Credit Union.

  • Experience

    30. How would you approach a task you were not trained to perform?

  • Experience

    31. Have you been trained in the proper techniques for detecting counterfeit cash and fraudulent checks?

  • Experience

    32. How do our fees at Navy Federal Credit Union stack up against traditional banks?

  • Experience

    33. Are you aware that this job has goals and targets? When have you worked in a similar environment?

  • Experience

    34. Do you have any sales experience? Would you be comfortable upselling a Navy Federal Credit Union banking product?

  • Experience

    35. How do you protect the privacy of every customer you assist?

  • Experience

    36. You will handle member transactions in this role. Talk to me about your mathematical skills.

  • Experience

    37. Credit Unions rank higher in customer service than traditional banks. Why do you think this is?

  • Product Knowledge

    38. Are you a Navy Federal Credit Union member?

  • Product Knowledge

    39. What is the best product or service Navy Federal Credit Union offers?

  • Trust

    40. What would you do if you caught a co-worker stealing money from Navy Federal Credit Union?