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Absa Bank Interview
Questions

28 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Money     Banks And Thrifts    
Question 1 of 28
Tell me about your education. How has it prepared you for this opportunity with Absa Bank?
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How to Answer
Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.
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Answer Examples
1.
Tell me about your education. How has it prepared you for this opportunity with Absa Bank?
Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

Rachelle's Answer #1
"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Absa Bank Ltd. and advise clients on important financial decisions."
Rachelle's Answer #2
"The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with Absa Bank Ltd. because you are customer service focused while also needing employees who understand banking related concepts and calculations."
2.
Tell us how you keep your knowledge current with ongoing changes in the banking industry.
Due to the competition within the banking industry, Absa Bank Ltd. strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

Rachelle's Answer #1
"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow Absa Bank Ltd. on Twitter and keep abreast of relative headlines."
Rachelle's Answer #2
"I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."
3.
What interests you about this position?
The interviewer at Absa Bank Ltd. wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

Rachelle's Answer #1
"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."
Rachelle's Answer #2
"It is both the job description and the idea of working for Absa Bank Ltd. that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."
4.
Tell me about your cash handling experience.
Share some of the details of your experience in cash handling, which are relevant to the position.

Rachelle's Answer #1
"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about Absa Bank Ltd. cash handling procedures."
Rachelle's Answer #2
"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ."
5.
In your opinion, what are the benefits of banking with Absa Bank?
The interviewer wants to be assured that you have done your research on Absa Bank Ltd.. Review their website to find out more about their products and services.

Rachelle's Answer #1
"I always have a great experience whenever I visit one of your branches. As a customer of Absa Bank Ltd. I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Absa Bank Ltd. values is evident."
Rachelle's Answer #2
"After researching Absa Bank Ltd. products, and what your customers are saying, I believe that the benefits of banking with Absa Bank Ltd. include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
6.
How do you respond to problems that require a quick solution?
You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

Rachelle's Answer #1
"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for Absa Bank Ltd.."
Rachelle's Answer #2
"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."
7.
How do you work in environments with people who are different from you?
The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team, or collaborated with a group for a school project, to show Absa Bank Ltd. that you are perceptive and sensitive to the needs of others.

Rachelle's Answer #1
"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team."
Rachelle's Answer #2
"Diversity is all around us, whether it be at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."
8.
Tell me about a goal you achieved. What steps did you take to get there?
The banking industry offers a variety of opportunities to those who are motivated. Absa Bank Ltd. is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

Rachelle's Answer #1
"Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with Absa Bank Ltd. and am excited for the opportunity to do so."
Rachelle's Answer #2
"A few years ago I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years, through spending a lot of time in online studies, between working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."
9.
Why do you want to pursue a career in the banking industry?
Before your interview, take some time to think through your career goals. Absa Bank Ltd. is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!

Rachelle's Answer #1
"I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."
Rachelle's Answer #2
"Careers in banking run in my family! My mother was a banker and my father, a financial advisor when I was growing up. It always fascinated me how smart they both were. It's in my blood!"
10.
What are your top three strengths? How will you use them to make an impact at Absa Bank?
Reviewing the job description and the company website will give you some direction on which qualities Absa Bank Ltd. values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

Rachelle's Answer #1
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
Rachelle's Answer #2
"I plan to make an impact at Absa Bank Ltd. through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
11.
Give me an example of how you keep track of details while engaging in conversation.
Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

Rachelle's Answer #1
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
Rachelle's Answer #2
"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged, and in the moment."
12.
In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Absa Bank Ltd. wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

Rachelle's Answer #1
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Rachelle's Answer #2
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Absa Bank Ltd.."
13.
What do you want to accomplish at Absa Bank?
Set some goals so that you can share how this position at Absa Bank Ltd. will help you to achieve them and how you will add value to Absa Bank Ltd. along the way.

Rachelle's Answer #1
"First and foremost, I want to deliver top quality service to customers of Absa Bank Ltd. and perform my responsibilities with best in class service. I want to work at Absa Bank Ltd. because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."
Rachelle's Answer #2
"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."
14.
What is the greatest challenge you have faced in your career so far? How did you overcome it?
Consider sharing a professional challenge or a situation you overcame in school. Absa Bank Ltd. wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

Rachelle's Answer #1
"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."
Rachelle's Answer #2
"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."
15.
What do you know about Absa Bank?
Absa Bank Ltd. makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

Rachelle's Answer #1
"I was impressed by the variety of services you offer your customers, and the mission statement at Absa Bank Ltd.. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."
Rachelle's Answer #2
"I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Bank Teller
Bank Manager
Financial Advisor
Financial Analyst
Mortgage Banker Assistant
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28 Absa Bank Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Tell me about your education. How has it prepared you for this opportunity with Absa Bank?
  2. Tell us how you keep your knowledge current with ongoing changes in the banking industry.
  3. What interests you about this position?
  4. Tell me about your cash handling experience.
  5. In your opinion, what are the benefits of banking with Absa Bank?
  6. How do you respond to problems that require a quick solution?
  7. How do you work in environments with people who are different from you?
  8. Tell me about a goal you achieved. What steps did you take to get there?
  9. Why do you want to pursue a career in the banking industry?
  10. What are your top three strengths? How will you use them to make an impact at Absa Bank?
  11. Give me an example of how you keep track of details while engaging in conversation.
  12. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
  13. What do you want to accomplish at Absa Bank?
  14. What is the greatest challenge you have faced in your career so far? How did you overcome it?
  15. What do you know about Absa Bank?
  16. How would you deal with an irate customer?
  17. Out of all of our products at Absa Bank, which one would you be most likely to use? Why?
  18. How do you stay organized?
  19. Tell me about a time when you demonstrated you were trustworthy.
  20. Tell me about your experience in the banking industry.
  21. How would you respond to a customer complaint?
  22. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
  23. How do you check your work for accuracy?
  24. Describe a difficult problem and how you approached it.
  25. Tell me about your favorite manager. What did you enjoy most about working with them?
  26. How do you define success?
  27. Tell me about a time when you showed integrity in your work.
  28. Where do you see yourself in five years?
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