MockQuestions

Royal Bank of Canada Mock Interview

To help you prepare for a Royal Bank of Canada job interview, here are 35 interview questions and answer examples.

Royal Bank of Canada was written by and updated on May 3rd, 2022. Learn more here.

Question 1 of 35

Tell me about a time you showed integrity in your work.

How to Answer

Integrity is best displayed through honesty and consistent moral values. The banking industry relies on trustworthy, reliable employees. Give an example that shows how you have demonstrated these qualities in the past.

Written by Kevin Downey on May 3rd, 2022

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List of 35 Royal Bank of Canada Interview Questions & Answers

  • Behavioral

    1.

    Tell me about a time you showed integrity in your work.

      How to Answer

      Integrity is best displayed through honesty and consistent moral values. The banking industry relies on trustworthy, reliable employees. Give an example that shows how you have demonstrated these qualities in the past.

      Written by Kevin Downey on May 3rd, 2022

      1st Answer Example

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy in the four years I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."

      Written by Kevin Downey on May 3rd, 2022

      2nd Answer Example

      "I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as a trustworthy person with a strong moral compass."

      Written by Kevin Downey on May 3rd, 2022

  • Behavioral

    2.

    Tell me about a risk you've taken that paid off.

      How to Answer

      The interviewer wants to know if you are a risk-taker or risk-averse. When delivering your example, present yourself as someone who takes calculated risks as opposed to someone who is a habitual risk-taker. Innovation is partly achieved by taking calculated risks. Some employees are risk-averse, maintaining the status quo. For others, taking risks comes naturally. Still, others take risks compulsively, which could turn costly for an individual, a family, or a company. If you are a risk-taker, they want to know how you evaluate risk.

      Written by Kevin Downey on May 3rd, 2022

      1st Answer Example

      "My folks used to say you can't grow if you're not willing to risk stepping outside your comfort zone. They'd also say that luck is where you find it. They taught me how to pursue my goals and achieve them. Finding opportunity takes work, but seizing that opportunity takes a calculated risk. The calculation comes with how well you've stacked the odds in your favor. That takes work. Finding luck takes work. My application for this job was risking disappointment, but so far it's paid off with this interview. If I'm not offered the job, that will be a disappointment, but it still has its rewards. There's a growth opportunity to learn from it and improve my performance, further stacking the odds in my favor."

      Written by Kevin Downey on May 3rd, 2022

      2nd Answer Example

      "My motto is that the most basic explanation for what I do is making my bosses' jobs easier. This includes anticipating their needs by understanding them, the other members of my team, the work that needs to be done, and a full scope of the big picture. There are, of course, occasions where a quick decision needs to be made, and there's no supervisor there to make the call. If it's urgent, then making that decision without them is a calculated risk. I've learned how to make the call without overstepping my bounds, but stay true to the big picture and the needs of the entire team. For example..."

      Written by Kevin Downey on May 3rd, 2022

  • Behavioral

    3.

    Tell me about a time your attention to detail protected your employer's assets.

      How to Answer

      Offer examples of how your attention to detail benefitted the team. Probe your experience in the various ways you've handled your work with diligence and accuracy. Touch on your organization skills and methodology or approach to your attention to detail and the standard you set for your work.

      Written by Kevin Downey on May 3rd, 2022

      1st Answer Example

      "At my last job, I was going over orders that were already punched. I am pretty good at math, and I noticed that the number punched didn't match up with the running total. I was able to quickly locate the mispunch, which was a high-ticket item that doesn't move very fast and is prone to shrinkage. My boss was present when I discovered it, so I got a nice pat on the back that day."

      Written by Kevin Downey on May 3rd, 2022

      2nd Answer Example

      "When I worked at my last bank, I dealt with a super crafty short change artist. They didn't come to my counter, but I listened to what was happening a couple of counters away. As soon as I sensed something was awry, I stood by as a second set of eyes and said, 'Hey, this got confusing fast. Why don't I double-check these numbers for you? Let's start over.' We started over, and the short change artist stopped their games and bowed out."

      Written by Kevin Downey on May 3rd, 2022

  • Behavioral

    4.

    Tell me about a time you went above and beyond for a customer.

      How to Answer

      This question goes deeper than the meaning of a customer experience. It tests the consistency of your answers and gauges what customer service looks like to you. Strike a balance between satisfying a customer in a manner that represents a brand while respecting the boundaries of a company's policies and protecting assets.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    5.

    How do you work in environments with people who are different from you?

      How to Answer

      The banking industry thrives on team players with communication and listening skills who can build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team or collaborated with a group for a school project to show your interviewer that you are perceptive and sensitive to the needs of others.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    6.

    Talk about a time you had to handle failure in your career. How did you handle the situation and move forward with confidence?

      How to Answer

      This question gives you a chance to show your ability to overcome adversity and handle yourself with integrity during a time of failure. Your goal will be to prove that you can cope with failure in a productive way that leads to making the situation right and learning lessons for the future. Think of a situation where you can highlight both of these things, and don't hesitate to tell your interviewer the reasons the failure occurred. Your interview fully understands that you are a human that makes mistakes, and as long as you learned from the failure, you will be in great standing with them.

      Written by Ryan Brunner on October 5th, 2020

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  • Behavioral

    7.

    Talk about a time you had to communicate with an unhappy colleague or customer. How did you improve the situation for everyone involved?

      How to Answer

      Handling conflict will be an important part of this role with Royal Bank of Canada. Tellers are often the first line of defense for customers that call or come into the branch, and you will be responsible for diffusing situations that could get out of hand. Focus on the communication skills you feel are vital to your success in these situations. Describe the steps you took to ensure that the unhappy customer or colleague left the situation in a much better place.

      Written by Ryan Brunner on October 5th, 2020

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  • Behavioral

    8.

    The banking industry can be stressful. Tell me about a time you worked in a high-pressure situation.

      How to Answer

      While working at Royal Bank of Canada, you might be stressed by customers or the fast pace of the work environment. Think of a time you produced your best work under pressure to showcase how you shine under high-pressure situations.

      Written by Kevin Downey on May 3rd, 2022

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  • Behavioral

    9.

    How do you build rapport with the people that you work closely with?

      How to Answer

      The banking industry relies on the relationships built between the institution and its customers, and the role of a Teller with Royal Bank of Canada is a customer-facing role. Your interviewer wants to learn how you build rapport with both customers and colleagues. Talk both about the ways you build rapport with those that you work with. Highlight why building strong relationships are important in the banking industry to demonstrate that you have what it takes to be a part of the success at Royal Bank of Canada.

      Written by Ryan Brunner on October 5th, 2020

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  • Direct

    10.

    What do you know about Royal Bank of Canada?

      How to Answer

      Royal Bank of Canada makes it easy to find basic company information on its website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

      Written by Kevin Downey on May 3rd, 2022

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  • Discovery

    11.

    Tell me about your favorite manager. What did you enjoy most about working with them?

      Why the Interviewer Asks This Question

      Royal Bank of Canada wants to hear what excites you and keeps you motivated in a relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.

      Written by Kevin Downey on May 3rd, 2022

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  • Discovery

    12.

    What are your top three strengths? How will you use them to make an impact at Royal Bank of Canada?

      How to Answer

      Reviewing the job description and the company website will give you some indication about which qualities Royal Bank of Canada values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities in the job description as a guide. Explain how your strengths will help you to accomplish these tasks, and better yet, help you exceed expectations.

      Written by Kevin Downey on May 3rd, 2022

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  • Discovery

    13.

    At Royal Bank of Canada, we are building a team-based culture. If hired for this position, what would you be able to contribute to this team-based culture?

      How to Answer

      As Royal Bank of Canada builds a team-based atmosphere within their branches, they want to ensure that new employees are true team players that will thrive in their culture. Stress to your interviewer that you are a team player by talking about your experiences working as part of a team. Talk in detail about what roles you are comfortable assuming in a team atmosphere, and then discuss the personality traits that make you a great team player. Stress the importance of your ability to communicate effectively.

      Written by Ryan Brunner on October 5th, 2020

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  • Discovery

    14.

    In this finance role with Royal Bank of Canada, what do you feel would make for an ideal customer experience?

      How to Answer

      In a role as a Loan Processor or Loan Officer, simply following company guidelines and answering questions from customers can be done by a robot. Royal Bank of Canada will expect you to provide the best overall customer experience possible. They'll want to hear what great customer service means to you. Explain the importance of making the customer feel valued in your approach with them.

      Written by Ryan Brunner on October 5th, 2020

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  • Discovery

    15.

    How do you define success?

      How to Answer

      Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Royal Bank of Canada.

      Written by Kevin Downey on May 3rd, 2022

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  • Experience

    16.

    Have you ever operated a currency counting machine or a coin counter?

      How to Answer

      To save time and ensure accuracy, Royal Bank of Canada has invested in cash counting technology to automate cash counting processes within its branches. As a Teller with Royal Bank of Canada, part of your job will be operating and troubleshooting these machines. Your interviewer wants to hear about your ability to work with simple machines. If you have direct experience with currency counting machines, that is great! If not, talk about your ability to learn and thrive with different technologies and give examples of times you've had to do just that.

      Written by Ryan Brunner on October 5th, 2020

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  • Experience

    17.

    Tell me about your cash handling experience.

      How to Answer

      A large part of banking is handling money. Share some of the details of your experience in cash handling relevant to the position.

      Written by Kevin Downey on May 3rd, 2022

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  • Experience

    18.

    What experience do you have working on an advanced phone system, and what skills do you have that you feel would be essential to work with our clients over the phone?

      How to Answer

      As the customers of Royal Bank of Canada become more virtual, a lot of business transactions happen over the phone. In this role, you will be expected to bring solid technical and communication skills to handle remote customers. In your answer, talk about your experience working with a multi-line phone system and your communication and organizational skills.

      Written by Ryan Brunner on October 5th, 2020

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  • General

    19.

    Where do you see yourself in five years?

      How to Answer

      How you answer this question will offer insights into your ambition and where you intend to take your career. If you haven't already, put together a couple of five-year career plans. Have them on hand and be ready to reference them should this question come up.

      Written by Kevin Downey on May 3rd, 2022

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  • General

    20.

    What does customer service mean to you?

      How to Answer

      This question aims to evaluate your customer service skills. This will help the interviewer assess how well you'll fit into the culture of their brand. Go deeper than 'the customer is always right.' Focus on the customer experience delivered through your interactions with your clientele and your team. Focus on culture, branding, and creating human connections. Exhibit positivity and an enthusiasm for working in a customer-centric environment.

      Written by Kevin Downey on May 3rd, 2022

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  • General

    21.

    What is one unique skill that you will bring to our loan processing team here at Royal Bank of Canada?

      How to Answer

      You were brought in to interview because your interviewer was confident that you had the basic skills and knowledge required to handle this job. Now, your interviewer is allowing you to set yourself apart from your competition. As you prepare for this type of question, think of a unique skill you have that can prove to be a big asset if Royal Bank of Canada offers you the job. Explain why this skill applies to this role.

      Written by Ryan Brunner on October 5th, 2020

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  • Operational

    22.

    How would you rate your comfort level receiving money and counting back money to our customers here at Royal Bank of Canada?

      How to Answer

      As a Teller with Royal Bank of Canada, you will be responsible for the receipt and distribution of cash. Your interviewer will want to hear about any direct experience you have handling money during your career. As you talk about your experience, make it clear that you take pride in the accuracy of your work and that you show honesty and integrity in all you do when working with money.

      Written by Ryan Brunner on October 5th, 2020

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  • Operational

    23.

    What is your approach to time management?

      How to Answer

      Employers ask this interview question to evaluate your time management skills and assess your ability to distinguish between urgent and non-essential tasks. Your answer to this question gives the interviewer an idea of how you'd manage and complete your work assignments. Highlighting your time management skills, organizational skills, and your ability to maintain a healthy work-life balance reveals you're capable of performing efficiently while taking on multiple responsibilities.

      Written by Kevin Downey on May 3rd, 2022

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  • Operational

    24.

    How would you rate your multitasking abilities?

      How to Answer

      Multitasking is challenging for everyone. Tracking your progress, picking up where you left off on a task, exhibiting flexibility, staying productive, and preventing rework are the key components of multitasking. Your ability to exhibit sound judgment and prioritize based on the greater good of the team is of equal relevance.

      Written by Kevin Downey on May 3rd, 2022

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  • Operational

    25.

    As a Personal Banker at Royal Bank of Canada, how would you select products to suggest to our customers?

      How to Answer

      The role of a Personal Banker requires the ability to use your sales and customer service skills to find products that best suit each customer's needs. Highlight your ability to learn the entire catalog of financial products at your disposal, and then discuss tailoring packages to each individual based on their needs. To sell your interviewer on your ability, use a real-world example where you used features and benefits to meet someone's needs in a sales-related situation.

      Written by Ryan Brunner on October 5th, 2020

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  • Operational

    26.

    We want our advising team at Royal Bank of Canada to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

      How to Answer

      The daily stressors of a career in financial advising can be burdensome, overwhelming, and lead to burnout on the job. Your interviewer wants to delve into your personal life a bit to see how you manage stress. Talk about what you do on the job to keep as stress-free as possible and outside of work to avoid burnout. Make it clear that you have the resources and ability to care for yourself on the job.

      Written by Ryan Brunner on October 5th, 2020

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  • Operational

    27.

    Here at Royal Bank of Canada, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

      How to Answer

      You will be required to discuss the confidential finances of customers during customer deposits, withdrawals, and payments to the bank. When these situations happen when the lobby is busy with other customers, you will be required to speak with customers quietly. Indicate that you are aware of the sensitive nature of the transactions you will work on with customers at Royal Bank of Canada and talk about how you will ensure that a customer's private information is kept private. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well.

      Written by Ryan Brunner on October 5th, 2020

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  • Operational

    28.

    On the finance side of Royal Bank of Canada, we expect our representatives to be ingrained in our sales-focused culture. If hired for this role, how would you learn and embrace our sales process?

      How to Answer

      This question gives the interviewer an idea of how you will fit into the unique culture of the team at Royal Bank of Canada. Because they are a sales-focused organization, your interviewer will expect anyone in this role to embrace that culture. Talk about your ability to partner with sales staff by using your strong people skills. Explain how you will learn new processes if hired for this position, and don't hesitate to give an example from your past to demonstrate how you've done this.

      Written by Ryan Brunner on October 5th, 2020

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  • Scenario

    29.

    How would you deal with an irate customer?

      How to Answer

      In the banking industry, keeping customers calm is a much-needed skill. A relaxed demeanor and ability to empathize will come in handy. Your interviewer wants to hear about a time you used your customer service skills to handle an angry customer.

      Written by Kevin Downey on May 3rd, 2022

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  • Scenario

    30.

    Take a couple of minutes to sell this notepad to me.

      How to Answer

      To be successful in the financial advising field, you must be able to sell your service to your clients. First and foremost, your interviewer will expect you to project confidence in your pitch. Be creative and ask questions of the interviewer. Overall, this question is a fun opportunity to show your advising skills in a nontraditional way.

      Written by Ryan Brunner on October 5th, 2020

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  • Scenario

    31.

    If a client here at Royal Bank of Canada was denied the financing that they desire, how would you handle the situation?

      How to Answer

      As a Loan Officer at Royal Bank of Canada, you will have to have difficult conversations with prospective clients who are being denied financing. Your interviewer will want to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. Talk about your ability to educate the client to encourage them to come back to Royal Bank of Canada for business in the future.

      Written by Ryan Brunner on October 5th, 2020

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  • Scenario

    32.

    If a customer's main financial goal is increased savings, what steps would you take to get them started down the right path?

      How to Answer

      You should expect a question or two that digs into the technical abilities you would bring to the position. This question allows your interviewer to gain insight into your knowledge of sound financial savings philosophies, so be sure to talk about the aspects of a customer's finances that can impact their ability to save. Demonstrate that you would use a logical, yet tailored, approach with each customer in this situation.

      Written by Ryan Brunner on October 5th, 2020

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  • Scenario

    33.

    If a customer came to you with an odd request that you did not know how to handle, how would you approach the situation?

      How to Answer

      If hired for this role at Royal Bank of Canada, you will have the opportunity to interact with a wide variety of customers. You may be presented with unique or odd requests. Your interviewer hopes to learn that you can think on your feet and not get flustered in any situation you may face on the job. Stay focused on your professional and resourceful approach to this situation, and don't hesitate to talk about a similar experience you've handled in the past.

      Written by Ryan Brunner on October 5th, 2020

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  • Situational

    34.

    Talk about a time you felt overwhelmed by your job duties. What did you do to stay organized and on top of your responsibilities?

      How to Answer

      As you answer this question, paint a clear picture of the situation for the interviewer. Then, focus on talking about the skills and resources you utilized to stay on track and focused during this difficult time. Your interviewer wants to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at Royal Bank of Canada.

      Written by Ryan Brunner on October 5th, 2020

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  • Teamwork

    35.

    Describe a time when you worked well as part of a team.

      How to Answer

      Teamwork is an important aspect of the culture of any brand. The purpose of this question is to assess how well you work with others. There is a saying that attitude is more important than facts, the past, a person's education, money, circumstances, failures, and successes. It is also more important than what other people think, say, or do. It's more important than appearance, giftedness, or skill. And that it will make or break a company or home. Every day, we decide what attitude we'll embrace. We can't change our past. We can't change the fact that people will act in a certain way. We can't change the inevitable. The only thing we can do is play the one thing we have, and that's our attitude. In a team environment, the right attitude can go a long way.

      Written by Kevin Downey on May 3rd, 2022

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