Royal Bank of Canada Mock Interview

Prepare for 35 Royal Bank of Canada interview questions covering banking acumen, client scenarios, and RBC's values.

Question 1 of 35

As a Personal Banker at Royal Bank of Canada, how would you select products to suggest to our customers?

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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

The role of a Personal Banker requires the ability to use your sales and customer service skills to find products that best suit each customer's needs. Highlight your ability to learn the entire catalog of financial products at your disposal, and then discuss tailoring packages to each individual based on their needs. To sell your interviewer on your ability, use a real-world example where you used features and benefits to meet someone's needs in a sales-related situation.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"I would rely on my ability to get to know my customers and their needs through confident and friendly conversation. Once I know their needs and goals, I can get them involved with the products that can help them meet their goals. Last year, I did this with a customer that I had over a year's worth of history with. Through both email and in-person conversations, I learned that he wanted to retire early, and I helped him open an IRA account."

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"If hired for this role at Royal Bank of Canada, my first goal would be to learn the entire package of personal accounts, savings, loans, and investment products that customers can take advantage of. Armed with that knowledge, I would then rely on my ability to get to know my customers and what they find important to grow and thrive. I believe my background in sales will help me match the great products here at Royal Bank of Canada with each individual's needs because I've done this in the automotive sales industry and the food industry."

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35Royal Bank of Canada Interview Questions & Answers

Operational

1.As a Personal Banker at Royal Bank of Canada, how would you select products to suggest to our customers?

Operational

2.How would you rate your comfort level receiving money and counting back money to our customers here at Royal Bank of Canada?

Situational

3.Talk about a time you felt overwhelmed by your job duties. What did you do to stay organized and on top of your responsibilities?

Scenario

4.If a client here at Royal Bank of Canada was denied the financing that they desire, how would you handle the situation?

Behavioral

5.How do you build rapport with the people that you work closely with?

Scenario

6.How would you deal with an irate customer?

Experience

7.Tell me about your cash handling experience.

Scenario

8.If a customer came to you with an odd request that you did not know how to handle, how would you approach the situation?

Behavioral

9.The banking industry can be stressful. Tell me about a time you worked in a high-pressure situation.

Operational

10.On the finance side of Royal Bank of Canada, we expect our representatives to be ingrained in our sales-focused culture. If hired for this role, how would you learn and embrace our sales process?

Operational

11.Here at Royal Bank of Canada, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

Scenario

12.If a customer's main financial goal is increased savings, what steps would you take to get them started down the right path?

Discovery

13.Tell me about your favorite manager. What did you enjoy most about working with them?

Experience

14.Have you ever operated a currency counting machine or a coin counter?

Direct

15.What do you know about Royal Bank of Canada?

Behavioral

16.Talk about a time you had to communicate with an unhappy colleague or customer. How did you improve the situation for everyone involved?

Operational

17.We want our advising team at Royal Bank of Canada to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

Behavioral

18.Tell me about a time you showed integrity in your work.

Scenario

19.Take a couple of minutes to sell this notepad to me.

Behavioral

20.Talk about a time you had to handle failure in your career. How did you handle the situation and move forward with confidence?

Discovery

21.What are your top three strengths? How will you use them to make an impact at Royal Bank of Canada?

Discovery

22.At Royal Bank of Canada, we are building a team-based culture. If hired for this position, what would you be able to contribute to this team-based culture?

Discovery

23.In this finance role with Royal Bank of Canada, what do you feel would make for an ideal customer experience?

Discovery

24.How do you define success?

General

25.What is one unique skill that you will bring to our loan processing team here at Royal Bank of Canada?

Experience

26.What experience do you have working on an advanced phone system, and what skills do you have that you feel would be essential to work with our clients over the phone?

Behavioral

27.How do you work in environments with people who are different from you?

General

28.What does customer service mean to you?

Behavioral

29.Tell me about a time you went above and beyond for a customer.

Operational

30.How would you rate your multitasking abilities?

Teamwork

31.Describe a time when you worked well as part of a team.

Operational

32.What is your approach to time management?

General

33.Where do you see yourself in five years?

Behavioral

34.Tell me about a time your attention to detail protected your employerâ€™s assets.

Behavioral

Royal Bank of Canada Mock Interview

As a Personal Banker at Royal Bank of Canada, how would you select products to suggest to our customers?

35Royal Bank of Canada Interview Questions & Answers

1.As a Personal Banker at Royal Bank of Canada, how would you select products to suggest to our customers?

2.How would you rate your comfort level receiving money and counting back money to our customers here at Royal Bank of Canada?

3.Talk about a time you felt overwhelmed by your job duties. What did you do to stay organized and on top of your responsibilities?

4.If a client here at Royal Bank of Canada was denied the financing that they desire, how would you handle the situation?

5.How do you build rapport with the people that you work closely with?

6.How would you deal with an irate customer?

7.Tell me about your cash handling experience.

8.If a customer came to you with an odd request that you did not know how to handle, how would you approach the situation?

9.The banking industry can be stressful. Tell me about a time you worked in a high-pressure situation.

10.On the finance side of Royal Bank of Canada, we expect our representatives to be ingrained in our sales-focused culture. If hired for this role, how would you learn and embrace our sales process?

11.Here at Royal Bank of Canada, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

12.If a customer's main financial goal is increased savings, what steps would you take to get them started down the right path?

13.Tell me about your favorite manager. What did you enjoy most about working with them?

14.Have you ever operated a currency counting machine or a coin counter?

15.What do you know about Royal Bank of Canada?

16.Talk about a time you had to communicate with an unhappy colleague or customer. How did you improve the situation for everyone involved?

17.We want our advising team at Royal Bank of Canada to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

18.Tell me about a time you showed integrity in your work.

19.Take a couple of minutes to sell this notepad to me.

20.Talk about a time you had to handle failure in your career. How did you handle the situation and move forward with confidence?

21.What are your top three strengths? How will you use them to make an impact at Royal Bank of Canada?

22.At Royal Bank of Canada, we are building a team-based culture. If hired for this position, what would you be able to contribute to this team-based culture?

23.In this finance role with Royal Bank of Canada, what do you feel would make for an ideal customer experience?

24.How do you define success?

25.What is one unique skill that you will bring to our loan processing team here at Royal Bank of Canada?

26.What experience do you have working on an advanced phone system, and what skills do you have that you feel would be essential to work with our clients over the phone?

27.How do you work in environments with people who are different from you?

28.What does customer service mean to you?

29.Tell me about a time you went above and beyond for a customer.

30.How would you rate your multitasking abilities?

31.Describe a time when you worked well as part of a team.

32.What is your approach to time management?

33.Where do you see yourself in five years?

34.Tell me about a time your attention to detail protected your employerâ€™s assets.

35.Tell me about a risk youâ€™ve taken that paid off.