How to Answer: What tools do you and your team need to deliver excellent customer service?
Advice and answer examples written specifically for a Customer Service Manager job interview.
20. What tools do you and your team need to deliver excellent customer service?
How to Answer
The interviewer would like to set you up for success, should you be the successful candidate. You could use many tools to excel in your job but remember - the most vital tools you have are an excellent attitude and the support of an enthusiastic team. Discuss with the interviewer what you think you will need to deliver exceptional service to their clients.
Written by Rachelle Enns on February 26th, 2021
Entry Level
"To deliver the best to our customers in regards to service, I would like my team and me to have a solid process in place for processes, deadlines, expectations, and training. The more organized we are, the better we can deliver exceptional service to our customers."
Written by Rachelle Enns on February 26th, 2021
Answer Example
"Thank you for asking! To deliver the best customer service, I appreciate having solid customer guidelines to follow. I perform best when expectations are well laid out for myself and my team. Another critical factor in delivering exceptional customer service is great training. The better I know the products and systems within the organization, the more wholly I will be able to help my customers and train my team."
Written by Rachelle Enns on February 26th, 2021