American Express HireVue Mock Interview

Practice 30 American Express HireVue questions covering video responses, competency scenarios, and financial services expertise.

Question 22 of 30

Tell us about a time you worked with someone who wasn’t contributing to the team.

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Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"I had a co-worker who seemed to be struggling. They seemed sleep-deprived, and their attention to detail wasn't what it once was. I tried to talk to them about it, but they weren't forthcoming about what was going on. I reviewed their work, just to help them out, and fixed a lot of mistakes. It got so bad that I decided it was time to bring it to the attention of my supervisor. They pulled us both outside and gave me a chance to speak first. It turns out they had some pretty serious health issues. They didn't want to miss work because they needed to maintain their hours to continue getting their health benefits. That's when our supervisor let us know they had a program for situations like this and that they wouldn't lose their benefits for missing work."

Kevin Downey

Not only can an employee's poor performance negatively impact the rest of the department, but how you handle such challenges can have a bigger impact, for better or for worse. Any insights they glean from your approach to teamwork will help them determine your impact on a team. Craft your example around the company's core values, treating others with respect and exhibiting integrity, empathy, transparency, discretion, all while respecting the chain of command.

As Stephen J. Squeri, American Express' Chairman & Chief Executive Officer says on their career's page, "At American Express we win as a team. We work together to build a culture that respects every individual for who they are, values their contributions, and gives them opportunities to succeed. I don't believe our company, or any company, can succeed over time unless they commit to getting this right."

Kevin Downey

There are several atypical personality types at work. There are those who will take any measure to make themselves look better, in contrast to the others on the team, as well as those who will try to deflect attention from their performance by pointing out problems elsewhere, while offering no solutions. There are also those who prefer the status quo and try not to rock the boat. There are those who prefer to take the path of least resistance and turn a blind eye. And lastly, there are those who focus on team collaboration, exhibit leadership, patience, and try to foster growth while keeping their eyes on the big picture. This question aims to determine if you are part of the problem or part of the solution.

Honesty

29.Tell us about a time when you demonstrated you were trustworthy.

Behavioral

American Express HireVue Mock Interview

Tell us about a time you worked with someone who wasn’t contributing to the team.

30American Express Interview Questions & Answers

1.Why do you want to work for American Express?

2.What will you miss most about your last job? What will you miss the least?

3.How comfortable are you working with people from different lifestyles and cultures than your own?

4.What would you consider your greatest achievement?

5.What is the name of the CEO at American Express?

6.When was the last time you came up with a creative solution to a difficult problem?

7.What would be the one thing your previous coworkers would say about you?

8.Tell us about a big change that happened in your previous position and how you adapted.

9.Why are you leaving your job for this position?

10.What is your greatest strength and your greatest weakness?

11.Where do you see your career taking you in the next five years?

12.Tell us about a conflict you experienced at work.

13.Tell us about a time a customer provided feedback you feel you didn’t deserve.

14.Tell us a little about yourself.

15.What makes American Express a good fit for you at this point in your career?

16.Tell us about your ideal work environment or company culture.

17.How does your experience and background make you a strong candidate for American Express?

18.Tell us about a time you experienced difficulty communicating with a customer.

19.Tell us what it was like working in your previous position.

20.When you experience a great deal of stress, how do you cope?

21.Tell us about a time when you had to creatively resolve a customer's dispute.

22.Tell us about a time you worked with someone who wasn’t contributing to the team.

23.What would you do to earn the trust of your new teams when entering a new work environment?

24.Tell us about a time you were dissatisfied with your own performance.

25.What does customer service mean to you?

26.How would you describe the pros and cons of working in customer service?

27.How well do you perform with repetitive and monotonous tasks?

28.Tell us about a time you had to explain something complex to someone.

29.Tell us about a time when you demonstrated you were trustworthy.

30.Tell us something about you that isn’t on your resume or cover letter.