American Express HireVue Mock Interview
Practice 30 American Express HireVue questions covering video responses, competency scenarios, and financial services expertise.
Question 28 of 30
Tell us about a time you had to explain something complex to someone.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I was helping a customer who had previously set up a payment plan for several months past due balance. The nature of the payment plan was that it was set up to pay their past due balance, not the next bills that would come due. They'd set it up as an auto debit. Then they tried to pay it off the remaining balance ahead of their auto debits, but since they didn't designate their payment towards their past due balance, it paid on their next bill and the overage was retained as a credit balance on their account. When they got their next auto debit, they called in pretty upset. There was a lot of confusion there. But eventually I was able to explain it all, and we got it figured out."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The assessment vendor is evaluating how comfortably you communicate with others. The key to this question is in how you relay your information, taking a difficult concept and communicating it effectively with ease. Your example is less relevant than how effectively you are able to communicate. It should seem like second nature. The more comfortable you are, the more confident in your own abilities you'll seem.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Everyone has their own style of communication. The more you can adapt your communication style to others, the better positioned you'll be. Key points to touch on are your non-defensive communication skills, being an active listener, and your ability to mirror, validate, and empathize. Choose a topic you have had a high success rate in explaining in the past. Try to steer clear of super complicated topics. You want your skills to seem transferrable. Find a topic or concept that will be relatable to their environment.
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