American Express HireVue Mock Interview

Practice 30 American Express HireVue questions covering video responses, competency scenarios, and financial services expertise.

WRITTEN BY KEVIN DOWNEY

QUESTION 18 OF 30

Tell us about a time you experienced difficulty communicating with a customer.

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30 American Express Interview Questions & Answers

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01 Why do you want to work for American Express? CAREER GOALS 02 What will you miss most about your last job? What will you miss the least? JOB SATISFACTION 03 How comfortable are you working with people from different lifestyles and cultures than your own? DIVERSITY AND INCLUSION 04 What would you consider your greatest achievement? ACCOMPLISHMENT 05 What is the name of the CEO at American Express? COMPETENCY 06 When was the last time you came up with a creative solution to a difficult problem? CREATIVE THINKING 07 What would be the one thing your previous coworkers would say about you? BEHAVIORAL 08 Tell us about a big change that happened in your previous position and how you adapted. ADAPTABILITY 09 Why are you leaving your job for this position? CAREER GOALS 10 What is your greatest strength and your greatest weakness? BEHAVIORAL 11 Where do you see your career taking you in the next five years? CAREER GOALS 12 Tell us about a conflict you experienced at work. CONFLICT 13 Tell us about a time a customer provided feedback you feel you didn’t deserve. CUSTOMER SERVICE 14 Tell us a little about yourself. BEHAVIORAL 15 What makes American Express a good fit for you at this point in your career? CAREER GOALS 16 Tell us about your ideal work environment or company culture. BEHAVIORAL 17 How does your experience and background make you a strong candidate for American Express? COMPETENCY 18 Tell us about a time you experienced difficulty communicating with a customer. COMMUNICATION 19 Tell us what it was like working in your previous position. EXPERIENCE 20 When you experience a great deal of stress, how do you cope? STRESS 21 Tell us about a time when you had to creatively resolve a customer's dispute. PROBLEM SOLVING 22 Tell us about a time you worked with someone who wasn’t contributing to the team. TEAMWORK 23 What would you do to earn the trust of your new teams when entering a new work environment? TEAMWORK 24 Tell us about a time you were dissatisfied with your own performance. PERFORMANCE-BASED 25 What does customer service mean to you? CUSTOMER SERVICE 26 How would you describe the pros and cons of working in customer service? CUSTOMER SERVICE 27 How well do you perform with repetitive and monotonous tasks? EXPERIENCE 28 Tell us about a time you had to explain something complex to someone. COMMUNICATION 29 Tell us about a time when you demonstrated you were trustworthy. HONESTY 30 Tell us something about you that isn’t on your resume or cover letter. BEHAVIORAL

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Kevin Downey

Written by Kevin Downey

30 QUESTIONS & ANSWERS · AMERICAN EXPRESS