The assessment vendor's algorithm will flag any defensive cues so avoid trying to posture your strength here. Also avoid any defensive behavior, movements, or gestures that could be interpreted as insecure, closed-off, unapproachable, hostile, or disinterested. Rather, you want to come across as approachable, confident, and relaxed. Objectify the situation, exhibiting an emotional intelligence.

Any customer centric business will recruit those who are capable of representing their brand, and ensuring they retain their customer's brand loyalty. They're looking for emotionally mature individuals who can work well under pressure, and recognize strength in patience. They're interested in candidates who are strong nondefensive communicators, who are approachable and capable of navigating difficult terrain.

So when presenting your example, focus on the positives and how the overall outcome lead to an amicable resolution. Practice making eye contact while smiling, and posturing yourself in a relaxed and comfortable position. Avoid regressing into the emotion of the moment when reflecting upon it.