American Express HireVue Mock Interview

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Question 12 of 30

Tell us about a conflict you experienced at work.

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Kevin Downey
Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"There was a coworker who was clocking in late to work. The staff gave them cross looks when they snuck in. I'd given them a heads-up a few times, trying to be helpful. I even offered some tips and tricks to manage their time to avoid arriving at work late, but they kept reiterating that it wasn't their fault that the bus raced by their stop early two weeks in a row. The next time they were late, the very next day, they got written up. Well, they were pretty upset and blamed me for 'ratting them out'. I did nothing of the sort. But I let them accuse me, and when they were done, I responded by asking them why they thought I brought this upon them. I objectified the situation, asked them several questions without proclaiming my innocence. I then mirrored their statements and asked in a clarifying way that the reasons they listed was what led them to believe I brought their attendance issues to management. I then said, that's an interesting conclusion to come up with based on that evidence, and I left it at that. Later, they came up and apologized and asked me again for those suggestions to help them manage their time. As good of an ending as I could hope for, I guess."

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