American Express Project Manager Interview Questions & Answers
Below is a list of our American Express interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Would you describe yourself as an organized person?
Why the Interviewer Asks This Question
As a Project Manager, you must be organized. You may have one or several projects going at once, and you need to have organizational skills to ensure the projects run smoothly. You will need to keep your team organized to ensure deadlines and the budget are met and tasks and responsibilities are prioritized. The interviewer wants to hear that you have this essential skill and what organizational tools you use in the workplace.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on describing how you stay organized as a Project Manager. You might use project management software such as Asana, Wrike, or Basecamp to stay electronically organized. You might share a company drive or filing system with your team or write lists to prioritize tasks. Explain what tools you use and how they help you stay organized, showing the interviewer you have the skills they are looking for in a candidate.
Written by Krista Wenz on March 18th, 2022
What to Avoid
When responding to this question, avoid saying you are not an organized person. If you do not have this essential skill, the interviewer will look for a Project Manager that does. If you feel your organizational skills are lacking, it is best to research how to improve this skill before your interview.
Written by Krista Wenz on March 18th, 2022
Answer Example
"Yes, I am a very organized Project Manager. I do not feel a project can run smoothly without having organizational skills. I use Asana project management software to plan, organize, and manage my team's work. The software allows my team to collaborate on a project and share files, status updates, and feedback. I can prioritize and assign tasks with the software, enabling me to communicate with my team and meet project deadlines."
Written by Krista Wenz on March 18th, 2022
2. If we choose to hire you, how soon could you start?
Why the Interviewer Asks This Question
The interviewer asks this question to determine your availability and how soon you could start if hired. If you are currently employed, it is customary to give your employer two weeks' notice before leaving. If you are not employed, it is best to say you can start immediately.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on describing your situation and when you would be available to start. If you are unemployed, tell the interviewer that you can begin immediately since you are not currently working. If you are employed, explain that you need to give your employer two weeks' notice before taking on another position, showing the interviewer that you are a respectful person.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying you can start immediately if you are currently employed. As a courtesy, you should give your employer two weeks' notice before starting another job. This does not indicate you cannot accept the position with American Express, but they need to be aware that it may be two weeks before you can start, and that is why they asked the question.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I could start in a week if you choose to hire me. I gave my two weeks' notice to my employer last week, so I have one week left to go before I could start working for you."
Written by Krista Wenz on March 18th, 2022
3. Who is the CEO of our company?
Why the Interviewer Asks This Question
Before any job interview, you must research the company you are interviewing with. You want to learn all you can to answer any questions the interviewer asks. Review the company website, online employee reviews, the job announcement, and visit the company and talk to staff. The interviewer wants to hear that you have done your homework and know the who the CEO of American Express is.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Show the interviewer you have done in-depth research on their company. Focus your answer on naming the CEO of American Express and showing you know a little history about them. You can mention when they were appointed CEO, who they worked for before American Express, and any achievements they have made since becoming CEO.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid being unable to name the CEO of American Express. If you cannot name the current CEO, it is evident to the interviewer that you did not do your research and may not pay close attention to details.
Written by Krista Wenz on March 18th, 2022
Answer Example
"The CEO of your company is Stephen Squeri. Mr. Squeri was appointed CEO in 2018 and serves as a vice-chairman of American Express. What I find fascinating about Mr. Squeri is his tenure with your company and how he started as a manager in the Travellers Cheque Group in 1985."
Written by Krista Wenz on March 18th, 2022
4. This concludes our interview. Do you have any questions for me?
Why the Interviewer Asks This Question
The interviewer wants to make sure all your questions about the company or job role are answered during the interview. It is best to ask a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research the company beforehand so you are not asking questions that could be answered during your research.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions include asking the interviewer what they like most about working for the company or how they would describe the company culture.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid asking questions about salary or benefits. The salary and benefits package is often listed on the job announcement or discussed with Human Resources when offered the position. If you ask about money or the benefits package, it makes the interviewer think you are most interested in the monetary aspect of the job.
Written by Krista Wenz on March 18th, 2022
Answer Example
"Yes, I do have a few questions. Thank you for asking. Could you describe the company culture and what you like most about working for the company?"
Written by Krista Wenz on March 18th, 2022
5. How well do you work under pressure?
Why the Interviewer Asks This Question
As a Project Manager, you must work well under pressure. You will be responsible for creating and staying within a budget, managing a team, and meeting project deadlines. Situations will come up that add stress to a project, and you must be able to manage your stress well for a successful outcome. The interviewer wants to know you work well under pressure and can stay focused on the task at hand.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on giving an example of working under pressure related to your role as Project Manager. You might have had a project that was in danger of going over budget or missing a deadline because of unforeseen circumstances. Using the STAR method is an excellent way to formulate your response to this question. STAR stands for Situation, Task, Action, and Result. Briefly describe the situation, explain your role, the measures you took to solve the issues, and the outcome. The interviewer wants to hear that you can effectively work under pressure as a Project Manager.
Written by Krista Wenz on March 18th, 2022
What to Avoid
If you want to be considered for the position, avoid saying you do not work well under pressure. Project Managers need to be calm and focused on the task at hand when faced with stressful situations.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I work very well under pressure as it forces me to be decisive and focused on the task I am assigned. A month ago, I was assigned a project that was due in five days and was on schedule. Another Project Manager in my department had a project that was due two days before mine. I was familiar with the project because he had consulted with me on it. When I got to work that day, my supervisor told me that my colleague was in the hospital and would not be able to complete his project. My supervisor advised me I was assigned both projects with no deviation on the deadlines. Instead of letting the stress get to me, I developed a detailed time management plan, had a team meeting, and delegated tasks where I could. With the help of both teams, I was able to deliver both projects on time and budget."
Written by Krista Wenz on March 18th, 2022
6. Besides vacation and holiday time, how many days were you absent from work last year?
Why the Interviewer Asks This Question
The company wants to hire a Project Manager who is responsible and dependable and who shows up to work when scheduled. The interviewer asks this question to evaluate your work attendance in the past year. If you called off work many times in the past year, they might hesitate to offer you the position unless your reasons were excusable.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on giving the exact number of days you missed work and why. If the interviewer deems your absence an excused and unavoidable reason to miss work, it will likely not be an issue. If you have many unexcused absences, they may disqualify you as a viable candidate.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying you cannot remember how often you missed work or answer untruthfully. The interviewer will contact your former employer for a reference and ask them the same question. It is best to be honest and explain any absences from work in the past year, allowing the interviewer to decide if your reasons were unavoidable or not.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I was absent from work one day last year because of a minor vehicle accident. I was rear-ended on my way to work and went to the emergency room for evaluation. I called my supervisor from the hospital, and she said to take off as much time as needed. I was fine and able to return to work the next day."
Written by Krista Wenz on March 18th, 2022
7. Are you available to work weekends when needed?
Why the Interviewer Asks This Question
As a Project Manager, you must be flexible and available to work weekends, holidays, and overtime when needed to meet a deadline. The interviewer asks this question to confirm you are a team player and dedicated to your profession.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on assuring the interviewer you understand the nature of the business and that working weekends is part of the job when deadlines need to be met. Let them know you are flexible with your schedule and willing to work whatever hours they need, including weekends.
Written by Krista Wenz on March 18th, 2022
What to Avoid
If you want to be considered for the position, it is best to avoid saying that you cannot work weekends without explaining why. If you have a personal obligation such as caring for a child or family member on the weekends, describe your situation to the interviewer and explain how you will look for help with your child or family member on the weekends you need to work. If you are honest in the interview, the interviewer will understand if there are some weekends you might not be able to work.
Written by Krista Wenz on March 18th, 2022
Answer Example
"Yes, I am available to work weekends when needed. I understand the nature of this industry and have no problem working weekends when needed to meet a deadline."
Written by Krista Wenz on March 18th, 2022
8. What are your professional goals in the next five years?
Why the Interviewer Asks This Question
The interviewer asks this question for two reasons. They want to see if you have professional goals and if you have a plan to achieve them. When you set goals to improve and grow professionally, it shows you are motivated and dedicated to your profession. The interviewer also wants to see if your goals include working for American Express. Companies invest a lot of money and time into hiring and training employees, and the interviewer wants to know that you will be a long-term employee if hired.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on describing precisely what professional goals you have planned for the next five years and how you will achieve them. If you are new to the industry, you might want to concentrate on gaining experience and taking leadership courses. If you have been working as a Project Manager for some time, you may plan on pursuing higher education or an administrative role. Be sure to highlight that you see yourself with American Express in the next five years.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying you have not planned out that far in advance or that you see yourself with another company in five years. If you do not have professional goals, the interviewer will determine that you are not motivated or inspired to grow as a Project Manager. If your goal is to move on to another company, the interviewer may not want to hire and train a short-term employee.
Written by Krista Wenz on March 18th, 2022
Answer Example
"My professional goals in the next five years are to gain experience with your company and get promoted to a higher-level administrative position. I am working toward my master's degree in business administration, which will help me in my promotional endeavors. I was excited to learn that American Express promotes professional growth and career development, and I plan on taking advantage of the opportunities that your company provides."
Written by Krista Wenz on March 18th, 2022
9. How well do you collaborate with others?
Why the Interviewer Asks This Question
As a Project Manager, your job is to work with and collaborate with others to achieve a common goal. The interviewer wants to hear that you are a team player and can work well with diverse groups.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
If you have experience working as a Project Manager, describe how well you have collaborated with others in the past when working on projects. If you are new to this field, use an experience from a former job, sports team, or school to describe how you work well with others.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Since the Project Manager position requires you to work well with others, avoid saying you do not collaborate well. If you show the interviewer that you will not be a team player or will have difficulty working with others, they will not hire you for the position.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I collaborate very well with others. When like-minded individuals work toward a common goal, it helps projects flow smoothly. In my ten years of working as a Project Manager, I have collaborated with many diverse groups and never had any issues. I enjoy working with others and learning from their experiences while sharing mine."
Written by Krista Wenz on March 18th, 2022
10. American Express prides itself on providing excellent customer service. How do you provide excellent customer service?
Why the Interviewer Asks This Question
American Express's mission statement is to "provide the world's best customer experience every day." The company displays its resolute willpower to do everything to impress its customers with its services. Companies that provide excellent customer service greet customers with a smile, listen carefully, know their customers' preferences, and go above and beyond to make them happy. The interviewer asks this question to determine if your values align with theirs. The interviewer wants to hear how you provide excellent customer service to see if you will be a good fit for their team.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Some people think customer service is overrated and that the customer is not always right. You might feel that way, but you want to avoid saying that during an interview. If the company prides itself on providing excellent customer service, it will want to hire others who feel the same way.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I value excellent customer service when I am the customer and provide the same service to my customers. I greet everyone with a smile; I introduce myself, ask their name, and how they are doing. I listen to their needs and provide a solution. I ask them if they have questions and clarify anything they do not understand. I thank them for their time and business and make follow-up calls to see if they are happy with the service I provided."
Written by Krista Wenz on March 18th, 2022
11. As a Project Manager, what experience do you have training others?
Why the Interviewer Asks This Question
The interviewer asks this question if one of the job duties is training others. It could be that your job will be to train new team members or other individuals in the organization. The interviewer wants to understand your experience and qualifications in a teaching capacity to see if you will be a good fit for their company.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on describing the number of years of experience you have training others and in what capacity. Explain if you have trained and mentored new hires, provided training on new software, or trained personnel to work in a leadership role.
Written by Krista Wenz on March 18th, 2022
What to Avoid
This question applies to training others while working as a Project Manager. Avoid describing training others in a different capacity unless you are a new Project Manager with no prior experience. If that is the case, you can use an experience where you trained others as a coach, a tutor, or worked with new employees at a previous job.
Written by Krista Wenz on March 18th, 2022
Answer Example
"As a Project Manager at my previous job, I was responsible for conducting technical training for my team members for the past fourteen years. I attended industry-specific conferences and put together a presentation and training materials based on my information. I then held yearly continuing education classes for the staff and trained them on the industry's current trends and project management techniques."
Written by Krista Wenz on March 18th, 2022
12. How comfortable are you preparing and giving presentations?
Why the Interviewer Asks This Question
As a Project Manager, one of your job duties will be preparing and giving presentations to your team, stakeholders, and superiors. The interviewer wants to hear that you are comfortable creating and giving presentations to ensure you will be a good fit for the team.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on describing your experience in preparing and giving presentations and your comfort level in doing so. Explain how proficient you are with PowerPoint or other slide presentation software and how comfortable you are speaking in front of others.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Even if you are not comfortable preparing and giving presentations, you want to avoid telling the interviewer. If you do not have a key skill they are looking for in a Project Manager, they will pass you over for a more qualified candidate.
If you are uncomfortable creating slide presentations, it is best to learn the software by reading an online tutorial or watching a video. If your public speaking skills need improvement, you can enroll in a public speaking or leadership class to hone your skills before your interview.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I am very comfortable preparing and giving presentations. I have ten years of experience creating PowerPoint, Prezi, and Google slides and presenting information to groups as small as five and as large as 500. Over the years, I have honed my skills by taking leadership, project management, and public speaking courses."
Written by Krista Wenz on March 18th, 2022
13. How do you handle disputes with a coworker or supervisor?
Why the Interviewer Asks This Question
It is not uncommon for coworkers or supervisors to have a dispute or disagreement with someone they work with. The interviewer knows this and wants to learn about how you have handled disputes in the past. How you respond gives the interviewer insight into your problem-solving, communication, and conflict resolution skills, which are essential skills for a Project Manager.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on giving a detailed explanation of how you handled a past disagreement with a supervisor or coworker. You do not necessarily need to describe the reason for the dispute, just how you dealt with it. The interviewer wants to hear that you handled the conflict privately, calmly, and maturely and that there was a resolution.
Written by Krista Wenz on March 18th, 2022
What to Avoid
You do not want to say that you avoid or ignore disagreements or get angry when a dispute arises in the workplace. The interviewer does not want to hear you lack conflict resolution and communication skills. You also want to avoid speaking poorly of the person you had the dispute with or placing the blame solely on the other individual. You need to be responsible and recognize your part in the conflict.
Written by Krista Wenz on March 18th, 2022
Answer Example
"Fortunately, I have only had one dispute in my career with a coworker. I handled it by recognizing we had an issue and asked my coworker to speak in private. I calmly asked her why she thought we had a conflict and what we could do to resolve the issue. It turns out there was a misunderstanding in our respective job duties, and my coworker thought I was trying to undermine her position. Once we cleared up who was responsible for each job responsibility, we never had an issue again."
Written by Krista Wenz on March 18th, 2022
14. Why did you leave your last job?
Why the Interviewer Asks This Question
The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were furloughed. If you were fired, they want to see if you admit why you were fired, if you take responsibility, and what you learned from the experience. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on being direct and honest, and explain why you left your last place of employment. If you gave notice, were furloughed, or fired, describe the circumstances behind your leaving. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying anything negative about your previous employer, supervisor, customers, or coworkers. When you speak poorly of others, it shows the interviewer that you may be a challenging person to work with and are comfortable talking about others behind their backs.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I was let go from my last job due to budget cuts. My team and I were hired to work on a six-month project, with the possibility of another project when that was completed. After we finished the project, we were all let go."
Written by Krista Wenz on March 18th, 2022
15. How would you describe your communication skills?
Why the Interviewer Asks This Question
Communication skills are an essential skill to possess as a Project Manager. You must have diverse verbal communication skills to communicate with your team, stakeholders, outside vendors, contractors, and your superiors. Your written communication skills also need to be exceptional as you will communicate via email, texts, and documenting reports. The interviewer wants to hear that you consider your communication skills above average to determine if you will communicate effectively if hired.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Explain how you can communicate with diverse individuals in oral and written form. If you have a letter of recommendation or performance review that describes your communication skills, use one of those as an example. If you do not, describe your verbal and written communication skills and include an example.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying your communication skills could use improvement. The interviewer will pass you over for another candidate if you have poor communication skills. If you need to strengthen your communication skills, you might want to enroll in a leadership course, public speaking class, or read or watch a video on improving your communication skills.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I have been told I have exceptional communication skills. In my last performance review, my former supervisor wrote that I communicate clearly and concisely with clients and coworkers. She wrote that I have impeccable documentation skills, which rarely require clarification. I took a communications course in college, which helped strengthen and develop my skills."
Written by Krista Wenz on March 18th, 2022
16. Why do you want to work for American Express?
Why the Interviewer Asks This Question
The interviewer asks this question to ensure you have researched the company. Give a response that shows you have discovered unique qualities about American Express that makes you want to work for them. If you research employee reviews of the company, you will find many reasons employees enjoy working for American Express. It is also advised to review the company website and learn about its mission and vision statement, which can help you formulate your response.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
When responding to this question, focus on the unique qualities that make American Express stand out from its competitors. It might be that your values align with theirs, which is to deliver for their customers, do what's right, respect people, and win as a team. Or, you might agree with their vision to provide the world's best customer experience every day.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid giving a generic response or saying you want to work for American Express for the salary or benefits package. For example, a generic answer would be, "I want to work for American Express because it is a large company with good job security." When you respond in that manner, you are not specifying what makes American Express unique from other companies. If you answer that you want to work for their company because they pay better than others or provide better benefits, it tells the interviewer you are applying for the position for the wrong reasons.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I want to work for American Express because of its stellar reputation and commitment to their customers. I pride myself on providing exceptional customer service and hold the same values as American Express. I like that customers are mentioned in your mission and vision statements and that you are a customer-focused company. I also like that the employee retention rate is so high. Reading the company's employee reviews shows American Express values and take care of their employees."
Written by Krista Wenz on March 18th, 2022
17. What is your greatest strength as a Project Manager?
Why the Interviewer Asks This Question
The interviewer wants to hear about your greatest strength as a Project Manager to determine if you have the qualities they are looking for. Review the job description before your interview and look for keywords the company used to describe its ideal candidate. Then, choose one of those keywords that you have identified as your greatest strength and elaborate, showing the interviewer that you have the characteristic(s) they are looking for.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Suppose the job description says American Express seeks "an experienced Project Manager with strong communication and analytical skills to work in a leadership position." In that case, describe your greatest strength is either your experience or your communication, analytical, or leadership skills. Focus on using a keyword in the job description in your answer so the interviewer can see that you have at least one of the qualities they are looking for in their ideal candidate.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Most job descriptions use several keywords to describe the qualities they are looking for in their ideal candidate. Avoid using a strength that is not in the job announcement or that is not related to the Project Manager's job. The interviewer wants to hear that your strength is a quality they seek in a candidate and that you will benefit the company if hired.
Written by Krista Wenz on March 18th, 2022
Answer Example
"My greatest strength as a Project Manager is my analytical skills. I can take complex problems, analyze and extract data, think critically, and resolve the issues identified. I have over ten years of experience honing these skills."
Written by Krista Wenz on March 18th, 2022
18. This position requires out of town travel at times. Will traveling be a problem for you?
Why the Interviewer Asks This Question
If the interviewer asks this question, they want to ensure you know the job requirements regarding travel and make sure that will not be an issue if hired. At times, American Express Project Managers will need to travel to attend work-related conferences or to inspect a project. If traveling is one of the job requirements, the company should have put that in the job description, so it should not surprise you in the interview.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on assuring the interviewer that traveling will not be an issue when required. Emphasize how you enjoy traveling to new places and how you do not have outside obligations that prohibit you from doing so.
Written by Krista Wenz on March 18th, 2022
What to Avoid
If you want to be considered for the position, avoid saying that you cannot travel when needed. The interviewer wants to hire someone flexible and accommodating with the work schedule. If traveling would be an issue for you, explain why. For example, you might care for an elderly relative or have childcare issues. If you have a valid reason for not traveling, the interviewer can then decide how to proceed with the hiring process.
Written by Krista Wenz on March 18th, 2022
Answer Example
"No, traveling will not be a problem. I enjoy traveling and meeting new people and look forward to the opportunity to do so with your company."
Written by Krista Wenz on March 18th, 2022
19. Do you have any certifications related to this field?
Why the Interviewer Asks This Question
The interviewer asks what related certifications you have to determine if you have the qualifications they are looking for in a Project Manager. American Express has many different types of Project Manager positions, and each has unique requirements. If you read the job descriptions closely, you will see the qualifications and preferred requirements for that particular job.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on mentioning all certifications you possess related to your job as Project Manager. The interviewer wants to know if you are a Certified Scrum Master, PMP certified, Microsoft Office Specialist certified, Agile certified, or any other certification related to project management.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying you have certifications if you do not have them or talking about certifications not relevant to the position. The interviewer will ask for copies for Human Resources, and you do not want to be dishonest. If you are not truthful in the interview, you will be disqualified as a candidate.
Written by Krista Wenz on March 18th, 2022
Answer Example
"Yes, I have several certifications related to project management. I am a Certified Scrum Master, PMP and Agile certified, and Microsoft Office Specialist certified in Microsoft Word, Excel, and PowerPoint. All certifications are current, and I have copies available/with me if you would like to see them."
Written by Krista Wenz on March 18th, 2022
20. How did you hear about this position?
Why the Interviewer Asks This Question
The interviewer wants to know how you heard about the position to see what marketing efforts work the best. American Express invests a lot of money advertising their job openings, and they want to see where to focus their efforts.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on being brief in your response. You can say that you heard about the position from a friend, a recruiter, the company website, or another online job board, such as Indeed or Glassdoor.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying that you cannot remember where you heard about the position. If you cannot remember where you saw or heard about the job, the interviewer will think you are disorganized and forgetful.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I heard about this position from the website Indeed. It was the first website that popped up when I searched for American Express Project Manager jobs."
Written by Krista Wenz on March 18th, 2022
21. Are you legally allowed to work in the United States?
Why the Interviewer Asks This Question
American Express does sponsor work visas for some positions, but not all. If the interviewer asks this question, they want to know that you are legally allowed to work in the United States because they will not pursue visa sponsorship for the position you are interviewing for. Suppose employment eligibility to work with American Express in the US is required. In that case, that will be listed in the job description, so you should be aware of this requirement before your interview.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on being brief and to the point. If you are legally allowed to work in the United States, simply say that you are. If you cannot work in the US, be prepared for the interviewer to end the interview since you do not meet this requirement.
Written by Krista Wenz on March 18th, 2022
What to Avoid
It is best to be upfront about firm requirements. If the job description clearly states you must be legally allowed to work in the United States, you should not apply to the position if you do not meet American Express's requirements.
Written by Krista Wenz on March 18th, 2022
Answer Example
"Yes, I am legally allowed to work in the United States as I was born here and am a US citizen."
Written by Krista Wenz on March 18th, 2022
22. What top three skills do you have that will benefit our company if hired?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if your top three skills are what American Express is looking for in a Project Manager. The interviewer wants to hire a Project Manager who will benefit their company, and they want to see which skills you will bring to the table if hired. After mentioning your three skills, give an example of those skills put to use in the workplace.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
If you review the job announcement, you can hone in on the skills that American Express is looking for. To show the interviewer that you are an ideal candidate for their organization, focus on using your top three skills from the list in the job description.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid describing your top three skills as ones that are not listed in the job description. The job announcement will be very descriptive in the skills needed to perform the Project Manager role, so you should not have trouble finding three skills that you possess.
Written by Krista Wenz on March 18th, 2022
Answer Example
"My top three skills that will benefit your company if hired are my communication, organization, and leadership skills. I have exceptional written and verbal communication skills and have been commended in performance reviews. I use project management software to keep each project organized and on track and lead my team using collaborative leadership skills. I have been a Project Manager for ten years and have had much success in my career using these skills."
Written by Krista Wenz on March 18th, 2022
23. What is your greatest weakness as a Project Manager? What are you doing to improve?
Why the Interviewer Asks This Question
The interviewer asks this question to confirm you are self-aware and can identify a deficit or an area that can be improved as a Project Manager. When you take steps to make your weakness a strength, it shows the interviewer that you are motivated and determined to be the best you can be.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on briefly describing your weakness, then explain what you are doing to make that weakness a strength. While you start your response with a negative (a fault), you want to end on a positive note, describing how you are improving.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid describing a weakness that is an essential part of your job duties as a Project Manager. For example, if you say your greatest weakness is your leadership skills, the interviewer may hesitate to offer you the position since that is a vital skill needed for the job.
Written by Krista Wenz on March 18th, 2022
Answer Example
"My greatest weakness is my experience using PowerPoint and creating dynamic presentations. I gained minimal experience using the program while in college and can create basic presentations. However, I know there is much more to the program that I am unfamiliar with. I wanted to integrate videos into my presentations to make them more interesting, and I did not know how to do so. I signed up for an online Master's class and started it last week to improve my skills in this area. In just the last week, I have learned so much more about PowerPoint, and I feel this weakness will be a strength when I am done with the class in six weeks."
Written by Krista Wenz on March 18th, 2022
24. How proficient are you with Microsoft Office Suite?
Why the Interviewer Asks This Question
Many American Express Project Manager job descriptions state that they are looking for a candidate who is highly proficient in Microsoft Office Suite. The interviewer wants to confirm you are highly experienced in using all Microsoft Office Suite applications to determine that you have the needed job skills. As a Project Manager, you need to be skilled in using Microsoft Word, Excel, PowerPoint, SharePoint, OneNote, and Outlook to perform your duties adequately.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
If you have Microsoft Office certifications, focus on describing the certificates you possess, showing you are more than proficient using Microsoft Office Suite. If you have not yet been certified but plan on doing so, explain to the interviewer when you plan on receiving your Microsoft Expert certification.
Written by Krista Wenz on March 18th, 2022
What to Avoid
To be considered for the position, avoid saying you are not proficient in using Microsoft Office Suite. You will be using the various applications in Microsoft Office daily, so you must be skilled in using the program. If you feel you could use some help learning the different programs, it is best to take online courses or watch video tutorials to become more proficient with Microsoft Office.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I am highly proficient using all programs within Microsoft Office Suite and have been using the software for the past fifteen years. I took online courses through Microsoft and received Microsoft Office Specialist certifications in Microsoft Word, Excel, and PowerPoint."
Written by Krista Wenz on March 18th, 2022
25. Do you have SCRUM Master Certification?
Why the Interviewer Asks This Question
Many American Express Project Manager positions list SCRUM Master Certification as a preferred job requirement. The interviewer wants to know if you have become a Certified SCRUM Master, which indicates you have the leadership and team-building experience they are looking for in a Project Manager.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on keeping your answer brief and answering if you have the certification or not. If you are SCRUM Master Certified, explain how long you have been certified and confirm you have maintained your certification by renewing every two years. If you are not SCRUM Master
Certified, indicate your interest and willingness to obtain certification, showing you are motivated to improve as a Project Manager.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying you are certified if you are not or that you are unwilling to obtain your certification. The interviewer will ask for copies of your degrees and certificates, so you do not want to be caught being dishonest. If you say you are unwilling to become certified, it shows the interviewer that you are not inspired or motivated to grow professionally.
Written by Krista Wenz on March 18th, 2022
Answer Example
"Yes, I am a Certified SCRUM Master and received certification almost two years ago. My certification will be renewed next month as I recently submitted my 20 hours of SCRUM educational units."
Written by Krista Wenz on March 18th, 2022
26. Tell me about your education and how it has prepared you for this position.
Why the Interviewer Asks This Question
Educational requirements will vary depending on the American Express Project Manager position you apply for. Some jobs require related field experience, while others ask for a minimum of a bachelor's degree in business, finance, computer science, information technology, or a closely related field. Some Project Manager positions prefer a master's degree in computer science or information technology. It all depends on the Project Manager position. The interviewer wants to ensure you have the minimum educational requirements they are looking for.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on highlighting what degrees and certifications you possess that are relevant to the position you are interviewing for. Show the interviewer that you are highly qualified for the job and have the knowledge they want in a Project Manager. If you are currently working toward obtaining a degree, be sure to mention that to the interviewer, showing them you are motivated and inspired to grow professionally.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying you have a degree or certifications that you do not have. The interviewer will ask for official transcripts or copies of your degrees and certificates, and they will discover that you were dishonest in your interview.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I received my bachelor's degree in computer science from Cornell University three years ago. I am PMP and SCRUM Master certified, and I am looking into master's programs to obtain my degree in computer science or information technology."
Written by Krista Wenz on March 18th, 2022
27. Are you PMP certified?
Why the Interviewer Asks This Question
American Express lists PMP certification as a preferred requirement for the Project Manager position. PMP stands for Project Management Professional, a globally recognized project management certification that tests a candidate's ability to manage the people, processes, and business priorities of professional projects. The interviewer asks this question to see if you have the certification they are looking for. The interviewer may rank you higher on the candidate list if you have this certification.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
If you have PMP certification, focus on explaining how long you have had the certification and if your certificate is valid. PMP certification is valid for three years and needs to be renewed to stay current. If you do not have the accreditation, explain that you do not have the PMP certificate, but you are open to obtaining it.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Do not say you have the PMP certification if you do not. The interviewer will ask for copies of all required certificates, and you do not want to be dishonest. Also, avoid saying you have the certification if yours has expired. If your certificate has expired, explain what steps you need to take to receive certification once again.
Written by Krista Wenz on March 18th, 2022
Answer Example
"Yes, I was PMP certified four years ago. I renewed my certification last year, so my certification is valid for two more years."
Written by Krista Wenz on March 18th, 2022
28. What made you decide to pursue a career as a Project Manager?
Why the Interviewer Asks This Question
The interviewer wants to hear why you are passionate about working as a Project Manager and what made you decide to pursue this career. They want to determine that you chose this profession because you are genuinely interested in the work and that you are not in this industry to hold power over others or earn a lot of money.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus on describing how you chose to pursue a career as a Project Manager. It might be you were recommended to pursue this career path by a mentor or guidance counselor, you have family or friends who are Project Managers, or a professor suggested this career path due to the skills you possess.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid saying you chose this career path because of the money, benefits, or power. If the interviewer hears those are your motivating reasons to pursue a career as a Project Manager, they will determine that you are in this career for the wrong reasons. The interviewer wants to hire a Project Manager who is passionate about their work and who has the best interests of the company and team members in mind when making decisions.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I chose to pursue a career as a Project Manager after reading a career assessment book in high school. The book helped me discover the perfect career based on my personality test and skills. I spoke with a guidance counselor after that, and she helped guide me on the right path to achieve my goal of becoming a Project Manager."
Written by Krista Wenz on March 18th, 2022
29. What is your leadership style?
Why the Interviewer Asks This Question
The interviewer asks this question to see if your leadership style will be a good fit within the company culture. There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. American Express prefers their Project Managers to have a collaborative and servant leadership style.
Collaborative leadership is a management practice that brings staff, executives, and managers together to share information organically. The servant leadership style emphasizes that leaders prioritize serving their team and organization first. Servant leaders do not prioritize their own objectives but seek to achieve a vision by providing strong support to their staff.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Since American Express listed collaborative and servant leadership skills as preferred qualifications on their job posting, you want to focus on describing your leadership style as one or both of the two styles. You should show the interviewer you have the skills and qualifications they are looking for in a Project Manager.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid describing your leadership style as something opposite of what American Express is looking for in a candidate. They specifically state they are seeking a Project Manager with servant and collaborative leadership skills. If you say your leadership skills are different from what they are looking for, they may pass you over for a candidate with those leadership styles.
Written by Krista Wenz on March 18th, 2022
Answer Example
"My leadership style is collaborative. I like to seek out a broad range of ideas, opinions, and thoughts from my team to build strategies and solve problems. I find this leadership style is effective since my team members feel included and trusted and are more likely to take pride in ownership of their work."
Written by Krista Wenz on March 18th, 2022
30. What experience do you have working as a Project Manager?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you meet their minimum qualifications for the position. Since you have been invited to interview, the interviewer has decided that your resume shows you have the experience for the job. They want to hear in your words what previous Project Manager experience you have.
Written by Krista Wenz on March 18th, 2022
Focus Your Answer On
Focus your answer on describing who you have worked for, the type of projects you oversaw, and the number of years of experience you had in each position. If you review the job announcement before your interview, you can be sure to highlight your experience based on the company's needs.
Written by Krista Wenz on March 18th, 2022
What to Avoid
Avoid simply saying the number of years of experience you have working as a Project Manager. You want to elaborate and describe the types of projects you have worked on and with whom, showing the interviewer that you are more than qualified for the position.
Written by Krista Wenz on March 18th, 2022
Answer Example
"I worked as a Project Manager for Tesla for the past eight years. My responsibilities included coordinating the successful execution of workshop master layout design, the production line, material flow, and building design through all project phases. I provided project estimates, collaborated with the QA team to coordinate building, utilities, process, and equipment changes, and generated project status updates."
Written by Krista Wenz on March 18th, 2022