American Express HireVue Mock Interview

Practice 30 American Express HireVue questions covering video responses, competency scenarios, and financial services expertise.

Question 14 of 30

Tell us a little about yourself.

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Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"Grew up in a small Old West mountain town, which is now an artist's community in Arizona. It's an old 'ghost town' called Jerome. The old Nineteenth Century bank, with its vault intact, is still there, and long ago it was modified into a home, and that's the house I grew up in. My mom was an accountant, and like her, I always had an affinity for numbers, which eventually led to choosing the course load I did in college..."

Kevin Downey

This question aims to assess how well your personality will fit in with their culture. Your answer will clue them into your passions, hobbies, and job-centric interests. One of the biggest challenges the assessment vendor and recruiters face in an interview is getting to know the real you. Questions that are icebreakers are intended to get you out of interview mode, and to disarm your defenses and relax. By gauging the real you against your more performative answers, they'll better be able to identify when you're being truthful versus telling them what they want to hear. This will help them better identify any tells you reveal throughout the rest of the interview through your tone, choice of words, and body language, or any other slip-ups. So the goal here is to maintain a consistency in your professionalism.

Kevin Downey

Effectively communicate your rehearsed brief bio. Share anything you feel is relevant to landing this job. Who you are as a professional, why you are here pursuing this job, where you come from, and according to your career goals where you are going. Share how you weigh success and what success means to you across all fronts; short-term goals, long-term goals, and the big picture. Remember, when your words don't match your gestures, it's your gestures that will be seen as the truth. So maintain eye contact and confident body language, be comfortable, and speak from the heart.

Interview Coach

Jaymie

A real coach, not AI. I read every answer myself and write back with personalized feedback.

Typically responds within 24 hours.

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Anonymous Answer

I am a Mechanical Engineer degree graduate with 5 years of experience in Customer Service. My passion and love for helping people have led me to start my Customer Service career right away after graduating.
My career started when I was hired as a Customer Service Officer in ________ where I was trained to work at both the call centre and desk.
After that, I accepted the offer to work for ______ Cruises as a Guest Services Officer handling walk-in guests' enquiries at the front desk, resolving guests' issues to ensure they have a wonderful vacation. In my last contract with ______ Cruises, I was the Assistant Cruise Director who supervises both front desk and back office operations such as live chat and call centre monitoring, teammates training and coaching, guest services recovery and handling customer concerns efficiently. Throughout my career with ______ Cruises, I have received a promotion, three service awards and the development of many essential problem-solving skills.
My hard work, adaptability, organizational skills and my commitment to the work I'm doing helped me grow professionally and develop a great set of hard and soft skills.
I look forward to discussing my skills today and showing that I am one of the best candidates for the role.

Honesty

29.Tell us about a time when you demonstrated you were trustworthy.

Behavioral

American Express HireVue Mock Interview

Tell us a little about yourself.

30American Express Interview Questions & Answers

1.Why do you want to work for American Express?

2.What will you miss most about your last job? What will you miss the least?

3.How comfortable are you working with people from different lifestyles and cultures than your own?

4.What would you consider your greatest achievement?

5.What is the name of the CEO at American Express?

6.When was the last time you came up with a creative solution to a difficult problem?

7.What would be the one thing your previous coworkers would say about you?

8.Tell us about a big change that happened in your previous position and how you adapted.

9.Why are you leaving your job for this position?

10.What is your greatest strength and your greatest weakness?

11.Where do you see your career taking you in the next five years?

12.Tell us about a conflict you experienced at work.

13.Tell us about a time a customer provided feedback you feel you didn’t deserve.

14.Tell us a little about yourself.

15.What makes American Express a good fit for you at this point in your career?

16.Tell us about your ideal work environment or company culture.

17.How does your experience and background make you a strong candidate for American Express?

18.Tell us about a time you experienced difficulty communicating with a customer.

19.Tell us what it was like working in your previous position.

20.When you experience a great deal of stress, how do you cope?

21.Tell us about a time when you had to creatively resolve a customer's dispute.

22.Tell us about a time you worked with someone who wasn’t contributing to the team.

23.What would you do to earn the trust of your new teams when entering a new work environment?

24.Tell us about a time you were dissatisfied with your own performance.

25.What does customer service mean to you?

26.How would you describe the pros and cons of working in customer service?

27.How well do you perform with repetitive and monotonous tasks?

28.Tell us about a time you had to explain something complex to someone.

29.Tell us about a time when you demonstrated you were trustworthy.

30.Tell us something about you that isn’t on your resume or cover letter.