MockQuestions

MasterCard Mock Interview

To help you prepare for a MasterCard job interview, here are 30 interview questions and answer examples.

MasterCard was updated by on June 7th, 2022. Learn more here.

Question 1 of 30

How comfortable are you selling products to MasterCard clients?

"I am thoroughly confident that once I'm up to speed, I will be able to hit any targets I'm given. I have a wealth of experience in sales, both services-based and digital-based products, and I am very comfortable working with customers to identify their needs. l plan to deliver top-rate customer service and help our customers identify their needs for MasterCard's product line. Once my product training is complete, I'll be selling and cross-selling those valuable products to Mastercard's deserving customers."

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30 MasterCard Interview Questions & Answers

Below is a list of our MasterCard interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Behavioral

    1. How comfortable are you selling products to MasterCard clients?

  • Behavioral

    2. What is the most helpful piece of customer feedback you have received lately?

  • Behavioral

    3. How do you feel about credit cards?

  • Behavioral

    4. MasterCard does a complete background check on all candidates, including a credit check. Do you have strong credit and a clean criminal record?

  • Behavioral

    5. What does it mean to be a persuasive person? Do you think you are persuasive by nature?

  • Behavioral

    6. Which influencer do you appreciate the most in the financial realm? What do you like about their approach to finance-related topics?

  • Behavioral

    7. When is it okay to stretch the truth to make a sale or cross-sell a new product?

  • Behavioral

    8. If you were to accidentally do something wrong at work, how would you repair the situation?

  • Behavioral

    9. Do you believe that your co-workers and clients see you as an honest and trustworthy person?

  • Behavioral

    10. Confidentiality is of the utmost importance to us. Have you ever broken a confidentiality agreement? Under what circumstance would you breach a confidentiality agreement?

  • Behavioral

    11. Do you have any credit products with MasterCard? Why or why not?

  • Behavioral

    12. Do you prefer to work for MasterCard in a B2B or a B2C approach?

  • Customer Service

    13. Would you break MasterCard policy to satisfy a customer?

  • Customer Service

    14. What would make you lose your patience with a MasterCard customer?

  • Customer Service

    15. Tell me about the last time you made a product suggestion to a customer that helped them in a big way.

  • Customer Service

    16. Tell me about the last time you handled a demanding customer. What did you do well, and what could you have done better?

  • Education

    17. Have you considered expanding your education in the credit card or financial services realm?

  • Education

    18. MasterCard gives priority to bilingual candidates. Do you speak multiple languages?

  • Education

    19. How has your education prepared you for success in this role with MasterCard?

  • Experience

    20. Do you have sales targets in your current role? How is your performance measured?

  • Experience

    21. Do you have strong business and financial acumen?

  • Experience

    22. Have you ever worked in a call center environment where your calls are recorded?

  • Experience

    23. What do you know about credit card services and how market conditions impact our business?

  • Experience

    24. What does cross-selling mean to you? Tell me two MasterCard products that you could cross-sell.

  • Experience

    25. Tell me about your experience developing key internal relationships with Risk Management, Underwriting, and New Accounts.

  • Experience

    26. Tell me about any formal sales and customer service training you have received.

  • Experience

    27. Do you have experience using a CRM tool such as Salesforce?

  • Experience

    28. Walk me through your experience managing an end-to-end sales cycle.

  • Experience

    29. MasterCard has a variety of goals and KPIs for each employee. How do you meet and exceed your goals every month?

  • Service

    30. What tools can MasterCard provide you so that you can deliver world-class customer service?