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MasterCard Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
How comfortable are you selling products to MasterCard clients?
***Note: We do not have professional answers for this career***
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Top 30 MasterCard Interview Questions with Full Content
1.
How comfortable are you selling products to MasterCard clients?
Working with MasterCard means that you should be comfortable talking to customers about the variety of products available to them. If you have sales training and previous experience, the chances are that you will have a solid understanding that this role comes with targets and goals. If you have little work experience, it is okay to ask the interviewer for more detail on what the expectations will be in this role.

Rachelle's Answer #1
"I have many years' experience selling a variety of products; both services based and digital and am very comfortable working with customers to uncover their needs as they are related to MasterCard products. Once my product training is complete, I am 100% comfortable in selling and cross-selling your valuable products to deserving customers."
Rachelle's Answer #2
"I understand that MasterCard offers an excellent training program. Once I have completed my on-the-job training here, I am confident that I will be ready and very comfortable is selling your products to your valued clients."
2.
Do you have sales targets in your current role? How is your performance measured?
The interviewer would like to know more about how your success is currently measured. How do you know that you are doing a great job? If you have targets, goals, and metrics in your current position, this question should be straightforward for you to answer.

Hiring authorities love to hear numbers and percentages since they make your experience easy to relate to and understand. If you did not have sales targets in your last role, discuss the measurements addressed in your performance reviews. If you do not have performance reviews, have you received praise for a job well done?

Rachelle's Answer #1
"I have a variety of targets in my current position, including average sale per customer, add-on or cross-sale value, call time, and customer satisfaction ratings. My performance is measured using a blend of all these factors. We are asked to review our own performance daily, ensuring that we are always on target. It's a high-pressure sales environment; however, I am a competitive person, so I enjoy the pace. I look forward to learning more about your targets here at MasterCard."
Rachelle's Answer #2
"Although I have not worked in a role with specific targets, I am aware of the importance of goal setting in the credit card services industry. Currently, my performance is measured by customer feedback and reviews. I have been the recipient of many happy customer reviews, which makes me very proud. I am eager to learn more about your sales targets at MasterCard. "
3.
Tell me about the last time you handled a demanding customer. What did you do well, and what could you have done better?
Every customer-based interaction is different, and the hiring authority would like to see that you can handle any situation that comes your way. If you have some work experience, you have likely come across a demanding customer in the past. Tell a brief story that outlines the challenge, the action that you took, and include the positive result of your actions.

If you are new to your career, think about a time when you had a problematic professor or had to collaborate on a group project with another student who didn't work positively with you.

Rachelle's Answer #1
"I have difficult customers a few times a week, considering the call-center environment where I currently work focus' primarily on customers with accounts in arrears. The last situation I recall was a woman who was claiming that around $5,000 in credit card charges were not hers. The issue was that the charges were from places where she shopped regularly. Rather than telling her that we knew her claim to be untrue, I offered a very tempting re-payment plan with late fees waived. She ended up taking the offer, which was great for both parties. If I had this situation again, I would take more time to work with the client to ensure that they did not get themselves into a sticky credit situation again. I believe a large part of my job should include educating our credit clients."
Rachelle's Answer #2
"As a recent business graduate, I had had some professors who were very challenging when it came down to their communication skills. One professor was brief when it came to expectations and deadlines. I decided to approach her and ask for more precise guidelines. She was offended and not much help. I am happy that I asked for help, but I could have approached her differently. What I learned was that not everyone communicates as well as I do, and it's crucial that I find clarification on my own rather than expect others to fill in the blanks for me. As challenging as this situation was, it was also a valuable learning experience."
4.
MasterCard has a variety of goals and KPIs for each employee. How do you go about meeting and exceeding your goals every month?
The interviewer would like to know your approach to ensuring success in the workplace. It's essential that you give the nod to the fact that MasterCard has goals and KPIs waiting for you, should you be the successful candidate.

The hiring authority would like to hear that you are great with goal setting and organizing your day. When you have a great plan in place, this makes it much easier to meet and exceed your goals. If you have an example of a time when you recently exceeded your goals at work, talk about what you did to get there!

Rachelle's Answer #1
"I have met my goals for the past six months straight. When I first started in the role, I struggled with meeting the many targets placed out for me. Once I realized that by breaking all expectations down into a daily view, rather than a monthly view, I was able to thrive. By doing so, I could break down my tasks into hours while making mini expectations for myself."
Rachelle's Answer #2
"I learned about goal setting and the importance of timing in goal setting, while in university. Often, I would have many assignments due at one time. To ensure that I was never confused or delivered a late project, I kept a color-coded iCal that I would refer to for everything that came up. I think that meeting and exceeding my goals and KPIs at MasterCard will require the same level of organization."
5.
Do you prefer to work for MasterCard in a B2B or a B2C approach?
MasterCard will have opportunities present in both business-to-business and business-to-consumer divisions. Before your interview, it is crucial that you research the opportunities available in both divisions. Of course, you want your response to be a match for the position to which you are interviewing. With that said, there will always be an opportunity to grow and be promoted over time. Be honest with the interviewer about your preference, if you have one, but also be sure to express a desire to focus on the position at hand.

Rachelle's Answer #1
"The role at MasterCard that initially piqued my interest is a B2B opportunity; a division where I am most experienced. When I initially started my career, I worked in a B2C environment, which I quite enjoyed. I do; however, prefer to work with businesses at this stage in my career. My preference comes from my appreciation for the process, the longer sales cycle, and the interaction with corporate decision makers."
Rachelle's Answer #2
"Being new to my career, I feel that working in a B2C environment will be the best start for me. I am eager to work with smaller accounts with more personal needs. I do appreciate; however, that there will be an opportunity for me to prove myself within MasterCard and work my way into a B2B position down the road."
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