MockQuestions

MasterCard Interview Questions

To help you prepare for a MasterCard job interview, here are 30 interview questions and answer examples.

MasterCard was written by and updated on June 7th, 2022. Learn more here.

Question 1 of 30

How comfortable are you selling products to MasterCard clients?

What You Need to Know

Most sales positions come with targets and goals. To be successful in this role, you should feel comfortable talking to customers about the variety of products available. If you have little work experience, it is okay to ask the interviewer for more detail on what the expectations will be in this role, as long as you shore it up with the confidence that you'll pick things up quickly and will be able to perform effectively in this role.

Written by Kevin Downey on June 7th, 2022

Next Question

30 MasterCard Interview Questions & Answers

  • Behavioral

    1. How comfortable are you selling products to MasterCard clients?

      What You Need to Know

      Most sales positions come with targets and goals. To be successful in this role, you should feel comfortable talking to customers about the variety of products available. If you have little work experience, it is okay to ask the interviewer for more detail on what the expectations will be in this role, as long as you shore it up with the confidence that you'll pick things up quickly and will be able to perform effectively in this role.

      Written by Kevin Downey on June 7th, 2022

      1st Answer Example

      "I am thoroughly confident that once I'm up to speed, I will be able to hit any targets I'm given. I have a wealth of experience in sales, both services-based and digital-based products, and I am very comfortable working with customers to identify their needs. l plan to deliver top-rate customer service and help our customers identify their needs for MasterCard's product line. Once my product training is complete, I'll be selling and cross-selling those valuable products to Mastercard's deserving customers."

      Written by Kevin Downey on June 7th, 2022

      2nd Answer Example

      "I have every confidence in MasterCard's excellent training program. Once I complete my on-the-job training, I have every confidence I'll introduce Mastercard's fine line of products to their valued clients."

      Written by Kevin Downey on June 7th, 2022

  • Behavioral

    2. What is the most helpful piece of customer feedback you have received lately?

      What You Need to Know

      Any successful brand values its customers and their feedback. When a customer is generous enough to deliver feedback, it holds value. It is a prime opportunity to learn and grow. The hiring authority wants to see that you are open to feedback and take action when you receive it.

      Discuss one piece of helpful feedback, formal or informal, that you received from a customer. If you are new to your career, you can refer to an example from your post-secondary career or volunteer work.

      Written by Kevin Downey on June 7th, 2022

      1st Answer Example

      "A customer recently commented that I spoke too quickly for them to understand what I was saying. When I get into a groove, I talk and move fast, so I appreciated this customer for bringing it to my attention. I started recording myself reciting my sales scripts, practicing 30 minutes per day, focusing on slowing down, and ensuring my cadence was at a more relatable level. I even noticed a slight uptick in my KPIs since I put this into practice."

      Written by Kevin Downey on June 7th, 2022

      2nd Answer Example

      "Recently, the most helpful feedback I received came from my professor in one of my business classes. He asked me to dig deeper and tackle topics in my papers that were not in my wheelhouse. He wanted me to stretch myself further. I agreed and wrote my last paper on a topic entirely new to me. This suggestion was great because it forced me out of my comfort zone and challenged my research and writing skills at the same time."

      Written by Kevin Downey on June 7th, 2022

  • Behavioral

    3. How do you feel about credit cards?

      What You Need to Know

      Billions of people worldwide lean on credit cards for their purchasing power every day. The interviewer wants to know if you can sell credit card services without moral hesitation. They want to know if you appreciate what the credit card industry has to offer, that you are conscious of the drawbacks when not approached responsibly, and understand why some people have a love/hate relationship with their credit cards. Discuss your thoughts on why they are necessary and why it's essential to maintain a healthy relationship with them.

      Written by Kevin Downey on June 7th, 2022

      1st Answer Example

      "I understand it's easy to get into trouble with credit cards. However, when used as intended, they're a benefit for several reasons, like the rewards people can take advantage of, including flight rewards or cash back, not to mention their ability to help people boost their credit scores and credit history. Credit cards are also an invaluable source in an emergency."

      Written by Kevin Downey on June 7th, 2022

      2nd Answer Example

      "I love my credit card. I use it for everything and pay it before the end of every month, which allows me to accumulate flight rewards. When we use credit cards as intended, they are great! They are easy to abuse, especially if you don't play according to the rules. So I believe every credit card customer must be smart when approaching their monthly repayment plans."

      Written by Kevin Downey on June 7th, 2022

  • Behavioral

    4. MasterCard does a complete background check on all candidates, including a credit check. Do you have strong credit and a clean criminal record?

      What You Need to Know

      As an employee of MasterCard, you will be privy to a lot of sensitive information, so you must be trustworthy. Therefore, a clean criminal record is a must. Also, most companies in the financial and credit card service industry require strong credit scores from their employees. Answer this question truthfully and with full disclosure.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Behavioral

    5. What does it mean to be a persuasive person? Do you think you are persuasive by nature?

      What You Need to Know

      The power of persuasion in sales is essential to customer service and the finance industry. A finance and credit professional uses persuasion to pitch and influence. This doesn't translate to being arrogant and aggressive or coercing someone into doing something which makes them uncomfortable. Discuss your interpretation of persuasion and your ability to be persuasive when necessary.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Behavioral

    6. Which influencer do you appreciate the most in the financial realm? What do you like about their approach to finance-related topics?

      What You Need to Know

      Influencers and thought leaders hold value in every industry these days. The interviewer wants to see that you are aware of the conversations happening in your industry. Name someone in the finance realm that you listen to, gain advice from, and admire. Since this is an open-ended question, keep your answer brief and to the point by discussing one or two things that you appreciate about their approach or philosophy.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Behavioral

    7. When is it okay to stretch the truth to make a sale or cross-sell a new product?

      What You Need to Know

      The sales process is a significant part of working in credit card services. Yet some might lie or stretch the truth to make a sale. You'll have targets and sales goals to achieve; however, the interviewer needs to know your approach to your sales goals includes the utmost integrity. Talk to the interviewer about your ability to sell with an honest approach.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Behavioral

    8. If you were to accidentally do something wrong at work, how would you repair the situation?

      What You Need to Know

      MasterCard's employees are expected to follow all policies to the letter. There are a lot of moving parts to ensure that client files are accurately documented. Yet in every workplace, there is room for human error, and occasional mistakes are expected to occur. Therefore, the hiring authority needs to know you understand the value of ownership in the workplace. They'd like to know more about your character and how you would react if you realized you did something wrong at work. The best way to approach this is to show that you would own up to the situation while doing everything required to fix the potential issue.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Behavioral

    9. Do you believe that your co-workers and clients see you as an honest and trustworthy person?

      What You Need to Know

      The hiring authority would like to know if you are self-aware. It's one thing to say that you are a trustworthy person, but it's best if you can support your answer with a real-life example of a time when you acted with integrity. This question also presents an opportunity to offer your references, which will back up how your peers reflect upon you in the workplace.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Behavioral

    10. Confidentiality is of the utmost importance to us. Have you ever broken a confidentiality agreement? Under what circumstance would you breach a confidentiality agreement?

      What You Need to Know

      MasterCard works with and keeps a great deal of sensitive information on their clients, such as credit and banking information. For this reason, they will have confidentiality agreements for you to sign as an employee. These confidentiality agreements could also cover trade secrets, sales strategies, and client lists. Talk to the interviewer about your thoughts on confidentiality agreements and assure them you would never breach a contract.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Behavioral

    11. Do you have any credit products with MasterCard? Why or why not?

      What You Need to Know

      The interviewer wants to know if you bank with them. If you bank with MasterCard, provide a brief list of the products you use and what you enjoy most about doing business with them. If you do not bank with them, that's okay. Disclose how many years you've been loyal to your current bank. However, express a willingness to try MasterCard products! Either way, keep your response positive.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Behavioral

    12. Do you prefer to work for MasterCard in a B2B or a B2C approach?

      What You Need to Know

      MasterCard will have opportunities present in both business-to-business and business-to-consumer divisions. Before your interview, research the opportunities available in both divisions. Of course, you want your response to be a match for the position for which you are interviewing. With that said, there will always be an opportunity to grow and be promoted over time. Be honest with the interviewer about your preference if you have one, but also be sure to express a desire to focus on the position at hand.

      Written by Rachelle Enns on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Customer Service

    13. Would you break MasterCard policy to satisfy a customer?

      What You Need to Know

      In finance and credit card services, employees must follow the guidelines given. These guidelines are dictated by the government, various finance and credit laws, and MasterCard. MasterCard has reasons for implementing its policies.

      It's important to know when it is appropriate to bend such rules and which ones require adhering to the chain of command. Discuss how you would satisfy a customer despite policy restrictions and when you feel it is appropriate to work around such policies.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Customer Service

    14. What would make you lose your patience with a MasterCard customer?

      What You Need to Know

      Your interviewer wants to ensure you exhibit professionalism, poise, and self-control. Share how you keep your composure, even during the most challenging situations.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Customer Service

    15. Tell me about the last time you made a product suggestion to a customer that helped them in a big way.

      What You Need to Know

      The interviewer wants to know more about your customer service skills. Walk the interviewer through a time you recently used your skills to upsell or cross-sell. Highlight how you identified the customers' needs and closed the deal, all with a happy customer in the end!

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Customer Service

    16. Tell me about the last time you handled a demanding customer. What did you do well, and what could you have done better?

      What You Need to Know

      Every customer-based interaction is different, and the hiring authority would like to see that you can handle any situation that comes your way. If you have some work experience, you've likely crossed paths with a demanding customer. Tell a brief story that outlines that challenge and the action you took, and include the positive result of your actions.

      If you are new to your career, think about a time you had a personality conflict with a professor or co-collaborator on a group project.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Education

    17. Have you considered expanding your education in the credit card or financial services realm?

      What You Need to Know

      It's essential that you show an interest in expanding your knowledge, thus helping you succeed in this role. If your post-secondary education is not related to the credit card or financial services industry, express an interest in future growth. Further education could open up new opportunities for you within the company. Expanding your knowledge could include college or university coursework, on-the-job training, or self-led learning through podcasts or books.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Education

    18. MasterCard gives priority to bilingual candidates. Do you speak multiple languages?

      What You Need to Know

      Your response will be pretty basic, considering either you do or don't speak more than one language. What is important here is that you express an aptitude and an interest in learning other languages. You can also compensate for your lack of this skill by advertising your other unique merits.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Education

    19. How has your education prepared you for success in this role with MasterCard?

      What You Need to Know

      The interviewer wants to know how your education has prepared you for this job with MasterCard. Focus on some of the relevant financial or sales topics you learned about while attending post-secondary studies. If you have experience working on group projects, share how you improved your listening and communication skills when working with a team.

      While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned at your highest levels of education and how that knowledge applies to this job.

      Some of these skills could include:

      - Time Management
      - Creative Thinking
      - Proposal Writing
      - Public Speaking
      - Presentation Building
      - Independent Learning
      - Academic Research
      - Self-Motivation

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    20. Do you have sales targets in your current role? How is your performance measured?

      What You Need to Know

      Hiring authorities love to hear numbers and percentages in interviews that make the candidate's examples more tangible and quantifiable. Therefore, they want to know how you ensure you meet your goals. If you have targets, goals, and metrics in your current position, this question should be straightforward for you to answer. If you did not have sales targets in your last role, discuss the measurements addressed in your performance reviews. If you do not have performance reviews, discuss any praise you have received for a job well done?

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    21. Do you have strong business and financial acumen?

      What You Need to Know

      The hiring authority is looking for a suitable match between the job requirements and your skill level. To showcase your business and financial acumen, you can:

      - Refer to your post-secondary education
      - Discuss how you remain in the know on essential business topics
      - Talk about how your current job keeps you sharp in this industry

      Outline what makes you savvy in the business and financial industry while expressing to the interviewer that you are interested in continued learning and growth.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    22. Have you ever worked in a call center environment where your calls are recorded?

      What You Need to Know

      This question is straightforward since it's either a yes or a no. That said, be sure to validate this question by communicating your understanding of why MasterCard records calls. This action is not one of mistrust but rather an effort to protect their customers, their employees, and their company. Feel free to keep your response brief and to the point.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    23. What do you know about credit card services and how market conditions impact our business?

      What You Need to Know

      If you are already familiar with the credit card services industry, the interviewer will expect a response that reflects your work experience and insight. Discuss recent market conditions and how those conditions impact the credit card services business. If you are new to the financial services industry, give an educated guess.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    24. What does cross-selling mean to you? Tell me two MasterCard products that you could cross-sell.

      What You Need to Know

      Cross-selling is when you sell different services or products to an existing customer. Existing customers have a better conversion rate than new customers. So, with a cross-selling plan, companies can increase the value of each existing customer by increasing the product quantity each customer accepts or purchases.

      Talk to the interviewer about what cross-selling means to you. Reveal you have done your homework on MasterCard products by discussing what type of 'add-on' you could suggest to an existing customer.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    25. Tell me about your experience developing key internal relationships with Risk Management, Underwriting, and New Accounts.

      What You Need to Know

      With large companies like MasterCard, there will be many internal departments present, and the interviewer would like to know that you have a history of working well cross-departmentally.

      If you come from a financial services background, you probably have experience working with underwriters, sales teams, and others.

      If you are new to the industry, speak about your experience working with people who have a job function different from yours.

      If you are a recent graduate, talk about your experience developing relationships with other students during group projects or how you built relationships with your professors and other staff or faculty.

      Written by Rachelle Enns on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    26. Tell me about any formal sales and customer service training you have received.

      What You Need to Know

      Tell the interviewer that you are interested in continually improving your sales and customer service skills. Reflect on any formal training you have had over the years, from onboarding with a previous employer to hands-on training or industry coursework, or anything you've learned on the job, from customer service to sales techniques. If you are new to your career, you may have self-trained by watching YouTube channels dedicated to sales techniques, or maybe you've spent time reading books on business, sales, and customer service approaches. Relate anything and everything that applies to you personally.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    27. Do you have experience using a CRM tool such as Salesforce?

      What You Need to Know

      Think of the software and programs you used in your current and previous roles. Be prepared to discuss the programs you are most experienced with, being sure to highlight any programs used at MasterCard.

      Popular CRMs include:

      - Salesforce

      - Oracle

      - NetSuite

      - Microsoft Dynamics

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    28. Walk me through your experience managing an end-to-end sales cycle.

      What You Need to Know

      An end-to-end sales cycle has a variety of stages, including:

      - Prospecting

      - Approaching

      - Negotiating

      - Fulfilling

      - Following Up

      When working on an end-to-end sales cycle, you are responsible for finding and contacting the customer, working with them until the sale is complete, and following up, continuing to nurture the sale long after the contracts are signed or payment is made.

      Walk the interviewer through your experience with the end-to-end sales cycle. If experienced, talk about what you learned during your post-secondary studies when it came to the cycle of major assignments, for instance.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Experience

    29. MasterCard has a variety of goals and KPIs for each employee. How do you meet and exceed your goals every month?

      What You Need to Know

      The interviewer would like to hear how you set goals for yourself and organize your day. They're also curious about your approach to ensuring success in the workplace. When you have a great plan in place, it's much easier to meet and exceed your goals.

      Start by validating MasterCard's need for their goals and KPIs. If you have an example of a time you recently exceeded your goals at work, talk about what you did to get there!

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view

  • Service

    30. What tools can MasterCard provide you so that you can deliver world-class customer service?

      What You Need to Know

      If MasterCard hires you, it is in their best interest to provide you with the best possible tools to ensure your success in your new role! There are many tools available to help you succeed, such as training, a robust CRM program, and well-equipped management. Talk to the interviewer about what you feel you'll need to deliver exceptional service to their clients.

      Written by Kevin Downey on June 7th, 2022

      Answer Examples Have Been Hidden

      Please upgrade to view