American Express HireVue Mock Interview

Practice 30 American Express HireVue questions covering video responses, competency scenarios, and financial services expertise.

Question 8 of 30

Tell us about a big change that happened in your previous position and how you adapted.

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Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"I was working in a call center when they automated our phone systems. There were several in our department who grew concerned about their job security. I told them not to worry, and that we'd all be fine. There were a lot of hiccups when they first launched the new phone systems. The system frustrated many of our customers by the time they got hold of a representative. This required a lot of patience on our end. Everything got up and running, and it made our jobs easier in the end and proved no threat to our livelihoods. It just took a while to get there."

Kevin Downey

Policy changes, rebranding, and restructuring often unfold throughout the evolutionary growth of any company. For some, change can be challenging and generate anxiety and feelings of insecurity. This question aims to evaluate how you adapt to change or resist change. How you respond will inform them of whether you respond with flexibility or rigidity.

Kevin Downey

Make sure you come across as relaxed while answering this question. The goal is to communicate your understanding of the expectations of the job. You want to come across as supportive and loyal. When delivering your example, explain that, regardless of the task, you supported the direction the company was going, and kept the needs of the team your priority. Provide any examples of where you fostered enhanced communication skills to get others on board with the messaging behind the change, while not contributing to dissent.

Anonymous Answer

Last year, we lost two key members of our team leaving me as the senior member. I had to quickly shift from being an Individual Contributor to managing the delivery of new features from ideation to delivery, as well as rebuilding the team. In order to keep the engine going, I took a step back and re-evaluated our business and product goals and aligned our projects with those priorities.

Marcie's Feedback

Awesome! This is a great example to talk about here. Can you provide more details about exactly how you went about rebuilding the team? Also, what kind of job did you have, and in what industry? Give additional information about what your team's duties were. Finally, don't forget to go into what happened in the end. Did you manage to realign your team and achieve your objectives? You might also want to end your response by emphasizing how capable you are in the face of change.

Honesty

29.Tell us about a time when you demonstrated you were trustworthy.

Behavioral

American Express HireVue Mock Interview

Tell us about a big change that happened in your previous position and how you adapted.

30American Express Interview Questions & Answers

1.Why do you want to work for American Express?

2.What will you miss most about your last job? What will you miss the least?

3.How comfortable are you working with people from different lifestyles and cultures than your own?

4.What would you consider your greatest achievement?

5.What is the name of the CEO at American Express?

6.When was the last time you came up with a creative solution to a difficult problem?

7.What would be the one thing your previous coworkers would say about you?

8.Tell us about a big change that happened in your previous position and how you adapted.

9.Why are you leaving your job for this position?

10.What is your greatest strength and your greatest weakness?

11.Where do you see your career taking you in the next five years?

12.Tell us about a conflict you experienced at work.

13.Tell us about a time a customer provided feedback you feel you didn’t deserve.

14.Tell us a little about yourself.

15.What makes American Express a good fit for you at this point in your career?

16.Tell us about your ideal work environment or company culture.

17.How does your experience and background make you a strong candidate for American Express?

18.Tell us about a time you experienced difficulty communicating with a customer.

19.Tell us what it was like working in your previous position.

20.When you experience a great deal of stress, how do you cope?

21.Tell us about a time when you had to creatively resolve a customer's dispute.

22.Tell us about a time you worked with someone who wasn’t contributing to the team.

23.What would you do to earn the trust of your new teams when entering a new work environment?

24.Tell us about a time you were dissatisfied with your own performance.

25.What does customer service mean to you?

26.How would you describe the pros and cons of working in customer service?

27.How well do you perform with repetitive and monotonous tasks?

28.Tell us about a time you had to explain something complex to someone.

29.Tell us about a time when you demonstrated you were trustworthy.

30.Tell us something about you that isn’t on your resume or cover letter.