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American Express HireVue Interview Questions

Question 2 of 30 for our American Express HireVue Mock Interview

American Express was written by and published on August 30th, 2022. Learn more here.

Question 2 of 30

Tell us about a big change that happened in your previous position and how you adapted.

Focus Your Answer On

Policy changes, rebranding, and restructuring often unfold throughout the evolutionary growth of any company. For some, change can be challenging and generate anxiety and feelings of insecurity. This question aims to evaluate how you adapt to change or resist change. How you respond will inform them of whether you respond with flexibility or rigidity.

Written by Kevin Downey on August 30th, 2022

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Advice and Examples: Tell us about a big change that happened in your previous position and how you adapted. American Express HireVue Interview Question.

  • 2. Tell us about a big change that happened in your previous position and how you adapted.

      Focus Your Answer On

      Policy changes, rebranding, and restructuring often unfold throughout the evolutionary growth of any company. For some, change can be challenging and generate anxiety and feelings of insecurity. This question aims to evaluate how you adapt to change or resist change. How you respond will inform them of whether you respond with flexibility or rigidity.

      Written by Kevin Downey on August 30th, 2022

      What You Need to Know

      Make sure you come across as relaxed while answering this question. The goal is to communicate your understanding of the expectations of the job. You want to come across as supportive and loyal. When delivering your example, explain that, regardless of the task, you supported the direction the company was going, and kept the needs of the team your priority. Provide any examples of where you fostered enhanced communication skills to get others on board with the messaging behind the change, while not contributing to dissent.

      Written by Kevin Downey on August 30th, 2022

      1st Answer Example

      "I was working in a call center when they automated our phone systems. There were several in our department who grew concerned about their job security. I told them not to worry, and that we'd all be fine. There were a lot of hiccups when they first launched the new phone systems. The system frustrated many of our customers by the time they got hold of a representative. This required a lot of patience on our end. Everything got up and running, and it made our jobs easier in the end and proved no threat to our livelihoods. It just took a while to get there."

      Written by Kevin Downey on August 30th, 2022